This is the worst airline. Don't ever ever fly Southwest. First and last time. Attendants were…read morerude, honestly worst experience I've had. I bought souvenirs in the airport and they weren't allowing me to bring them onboard because it was considered a third "bag"! No other airline has ever had a ridiculous rule like that. Fly United! That's my recommendation.

Very nice trip to Puerto Rico! Loved how the staff treated everyone!. It was a super long flight…read morebut the flight attendants made it much easier. Thank you

Same mediocre American Airlines unfortunately we arrived early and could have made the flight…read morebefore ours back home. However the counter agent arrogantly said it was oversold. Funny thing when we got on our flight which is also supposedly oversold there however once onboard there was tons of extra seats. I can't understand where the customer service is can't they just assist and try when they can? It makes flying that much more difficult when you have the added stress that at any time they can't take your luggage and say it won't fit. Definitely not a preferred airline to and from San Juan, Puerto Rico.

American Airlines should apologize to the public n promise to improve service in the future. This…read moreis not the 1st time they mistreated people. In 2012 because of Owebummer coming to Miami to campaign causing massive chaos n delay, we were stuck at the airport for 10 hours before getting on another plane nearly missing my cruise, I never forgot that traumatic experience as they were in your face uncaring. I booked JetBlue unfortunately they cancelled my flight n I didn't want the new later flight so I had no choice as AA is the only other airline going to Puerto Rico, I'll never ever take any cruise out of PR, it's chaotic, read my review later. The delay was originally for a short time later it became 1 hrs n making the connection Miami to LAX impossible. They rebooked me for a flight 3 hrs later w 2.5 hrs layover so basically the flight took almost 20 hrs it was insane, they changed gates 9 times! Delta would have apologized profusely n give you tons of yummy snacks n drinks. I took Delta JFK TO LAX N was pleasantly surprised they gave us lunch! They never even alerted me of the flight change n get this now we had 2 middle seats n I had paid for seat selection. It was hell on earth as the chick having the aisle seat was bitchy each time I needed to go to the BR. I posted the picture of the guy ignoring my request, I asked for a coke n 1/2 a glass of water, he gave me water n no coke, I asked him 3 more time he just ignored me, I had no sleep 20 hrs n had no energy to report him to the manager. WTH was his problem, if any manager reads this review pl retrain him in customer service. I have a sister in law n her 2 daughters working as engineers analysts for AA, they fly business class for free around the world so they treat their employees well but if they continue mistreating the passengers they will face consequences n I will post this on my social medias some 15,000 followers and maybe even their web site.

I've always had positive experiences with United. I download the app whenever I travel and the app…read moreinformation me about up to the minute updates about my flights. I've traveled internationally and domestically with United and it is my go-to. United Airlines in Puerto Rico was great. Everything was on time and efficient.

I contacted United because my medication and sunglasses were not in my bag from the flight I took…read morefrom California to San Juan. It was AUTOMATICALLY DENIED without any investigation due to United's POLICY. I do not trust this company AT ALL anymore

First time flying on spirit airlines, I would recommend if the flight is short and you need direct…read moreflight w/ no stops. Although the plane tickets may be inexpensive you have to pay for EVERYTHING (luggage, carryon and plane snacks). There is NO wifi or complimentary snacks on these flights. I would again if this was my last option. Hope this review helps

They broke my bag and my wheel fell off I went up to customer service but it takes a day or two for…read morethem to get back to me and today is Friday I get on a cruise Sunday and I don't want to get denied to get on my cruise because of my bag

Used to be a great deal for getting to Culebra and Vieques. Unfortunately their prices have…read moredoubled, mostly due to lack of competition. The Britten Norman Islander planes are fantastic fun to fly in; if you're not used to small planes it can be nerve wracking at first, but just remember these planes and this airline make this flight all day every day and there's never an issue. Two of the three available landing patterns in Culebra are terrifying, but once you've gone a few times you realize the pilots know exactly what they're doing and the landing experience becomes hilarious and awesome. I highly recommend the flight to Culebra, doesn't matter if its on VAL or one of the other two airlines.

I recently went on vacation to Vieques, which is one of the smaller islands in Puerto Rico,…read moreSouth-East of the main island. Two options to get there from San Juan: drive across the main island to catch a ferry (and waste a whole day), or brace yourself and fly Vieques Airlink. We opted for the second option, and it was quite epic... First the airport: the person at the check-in counter was a fifteen year old kid wearing shorts and flip-flops, he never checked our IDs but instead asked us to write down our name and weight (!) on a sheet of scrap paper. 45 minutes later, we're boarding a tiny propeller airplane with 8 seats... the pilot is talking on his cell phone while taking off... seriously! I guess I'm making it sound worse than it really was... we landed safe and sound in Vieques after 20 minutes over the ocean, and I actually enjoyed it (though some of my travel companion who aren't so much into flying almost had heart attacks!). And as I hear from locals, it is much more reliable than the ferry, which runs on a rather arbitrary schedule. Not for the faint of heart, but it was actually quite fun.

What an amazing costumer service this counter has . They were doing their job happy and willing . I…read morerequested a wheelchair and they bring it right away no long faces . Took our bags carefully and answered all our questions with a smile.

Delta is the best option for me from my home airport. Flight attendants are excellent. Most planes…read moreare updated. But please, Delta! Shuffle your playlist/ boarding music! Delta customers are begging you. If we have to hear about Butterflies or Adele sending her love one more time, we're gonna ask for parachutes.

It sad this branch of Frontier has such a low rating. Our…read moreexperience was decent. The sitting area at our gate was a little dirty and grubby, but even with how crowded it was, we found a decent sitting spot. There was a good dining selection with a coffee shop that was nice too. I've definitely seen worse! It was good, but it wasn't great.

Pure incompetence at both the customer service call center and the SJU Frontier manager…read morespecifically. The man compensating for something changed my booking due to exit row and my kids were sitting behind me but didn't like it. What did he think after I helped my kids and their mother I would just leave behind them like ya got this from here. The guy just wanted to exert the little power he had when he could and didn't want to hear any reasonable conversation Just I make the decision and it's no that's it. Both Frontier as well as Frontier SJU are completely lacking in any type of common sense or knowledge. Pay the extra $ fly anyone else. it won't save that much especially after all additional little charges.

As of December 2025, Vieques Air Link has increased their baggage charges to an outrageous level,…read moremuch higher than Cape Air, $2/lb for anything over 25 lbs per person including everything (backpack, handbag, etc). So for San Juan to Culebra, we paid $129 per ticket and then an unexpected $83 each for baggage, so the real price was $212 each. One way. Ouch. When Cape Air cancelled our late afternoon flight, we should have stuck with our original Plan B to take the ferry from Ceiba, which would have saved us around $300 total for the two of us.

We used VAL for our day trip to Culebra. And our experience was excellent our pilot Freddy was…read moreawesome both ways and very punctual. The return flight was the first ever flight I've seen depart early (like 45 mins) Short flight and very small plane which makes for a unique experience.

I'm a millennial so checking in online is my go to, however we all had issues. Once we arrived at…read morethe airport (early) we tried to get our bag tags from the kiosk and were unsuccessful. We were helped by an amazing employee who was doing a great job for multiple people. Since we were not the only ones with this issue, she allowed us all to wait in one area and then kindly explained to her coworkers what the issue was. No one was really telling us but could have been a multitude of reasons, snow storm being the biggest. Everyone was nice snd professional. Thank you to this one woman who went out of her way to help. I wish I grabbed her name so I could praise her even more. Once we were through security, which took forever (not a Jet Blje issue) the terminal was nice. A big open area with ample seating, shopping and dining areas. My only criticism is that the bathrooms could use a little work but it was a hectic day trying to get everyone out on time before the impending East Coast snow storm.

I love this terminal always fast and efficient especially if you're a JetBlue member and have the…read moreapplication on your phone. You can check in for your flight 24 hours ahead. Luggage takes are now printed at kiosk so you're all set without the hassle of getting online a line. Staff are very hospitality and accommodating to all.