Just got back and had to write this asap.
If you want good service as part of the dining experience, please please please think twice before going to this restaurant. And if Mano (should be the main waiter since he wrote down that name as we requested at the end of the meal) tells you "sorry no place", there's a good possibility that he just doesn't like you?? There was a couple before us and they were told no place except the bar. We sat at the bar since we just wanted to have something to eat. Nevertheless, multiple couples came in later without a reservation and got a table. Well, some were sent to the basement; some got a table on the ground level.
First and foremost, they forgot our order.
I wouldn't feel so dissatisfied if that was it. It was a busy restaurant. We waited patiently for more than an hour with only the soup served. Then we felt something might be wrong and asked about our food. Mano came back and said "We forgot the order and will bring the food in 5minutes." He was smiling. To be honest, I wasn't so offended at that moment. It could happen anywhere and I wanted to take it lightly.
Then we waited for another 15minutes and the food came. My father felt we weren't being treated with enough respect and brought it up to another waiter, who called Mano over. (My father does not speak very fluent English, but he can still express himself clearly.) Apparently Mano did not think it was their mistake. He said we gave the order to three waiters and they thought at the end we only wanted the soup. When I said we waited for too long, he said "do you want me to take the food back?" Since I had to translate everything back to my father while trying to reason with Mano, plus being very offended, I didn't argue back right away.
IN FACT, we were kinda forced to order from two people (not three). First, a bartender asked us what to drink. We got water from him. I told him that my father was allergic to alcohol, so we'd just have water. Since we were sitting at the bar, we told the bartender that we were ready to order. When we told him that we wanted fried veal kidneys with cognac and mustard sauce, he said it contained alcohol. When I asked if there was a lot or just a little, he called another waiter over, who confirmed it was for the flavor. I think Mano came and took the order. We also ordered fried vegetables with tartar sauce. Before we could add anything else, he walked away.
Since no one took the menus away, we were reading them and wanted to add a soup. No one else was around except the bartender and we told him that we'd add a soup.
Then we only got the soup.
My father asked what they could do to compensate. (When we pay for a meal, we are also paying for the service, which is apparently horrible in this case.) It was the second time I tried to reason with Mano. He said it was not intentional, and it was a 50/50 fault. He also said that English was hard for the waiters to understand. I could not think of anything we did was wrong, or convince myself someone understood "allergic to alcohol" wouldn't understand "add a soup". Most importantly, no one ever came up to double check what we wanted. We were sitting there drinking water for an hour!
This is how I end up writing this review and rating it terrible.
A side-note: there was the tip of an onion (the supposedly cutoff/waste part) in my salad and I pointed it out to Mano, saying they should never ever serve this to other customers. He said smilingly "correct." Ugh... Was I taking a quiz at school??? Since the rest of my dish had nothing to do with onions, and I happened to know a little about cooking, that tip of onion made me feel even more upset.
We paid the full bill, but asked the main waiter to write his name. My father told him that we'd write an email to the boss. We only have the email address from their website. I am not sure if we'd ever reach the restaurant owner, but just want to post this out here to let people know. I believe that if a restaurant can't treat one-time customers as regulars, it's the beginning of declination. read more