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    Fritz & Hawley Guild Opticians

    5.0 (22 reviews)
    Closed Closed
    Updated 3 months ago

    Services - Fritz & Hawley Guild Opticians

    Eyewear fitting

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    Recommended Reviews - Fritz & Hawley Guild Opticians

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    2 months ago

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    1 month ago

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    8 months ago

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    1 year ago

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    9 months ago

    Service at Fritz and Harley is excellent Manny and his staff are very nice and takes pride in their work I highly recommend them

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    3 years ago

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    2 years ago

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    2 years ago

    Beautiful shop with great service. I love going to this shop. Manny is wonderful and fixed my glasses for me. Quickly and without charge

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    5 years ago

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    4 years ago

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    4 years ago

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    7 years ago

    My glasses broke so I went here. Manny fixed my glasses for free. The people that work here are very nice and helpful.

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    7 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    7 years ago

    Amazing customer service. They have the best selection of frames I have seen in this area. The store is clean and beautiful.

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    7 years ago

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    13 years ago

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    7 years ago

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    11 years ago

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    14 years ago

    excellent old fashioned service..will work with you to find what's right.

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    Review Highlights - Fritz & Hawley Guild Opticians

    Today I contacted Manny about my Mother's eyeglasses ( she had fallen and is in the hospital), her glasses were a mess.

    Mentioned in 13 reviews

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    MyEyeDr

    MyEyeDr

    1.9(18 reviews)
    5.0 mi
    $

    The staff who work at the(Westville) New Haven CT location are incompetent. I scheduled an…read moreappointment 2 months out because thats what was available. I was told i would receive a confirmation call the day before with the cost for my eye exam. I called them the morning of since i hadn't received a call. I spoke to Ruth Ann who scheduled my appointment in person, she tells me "im sorry, i dont know what happened". I reschedule the appointment over the phone with Ruth Ann, I stated my concern about the appointment she didn't schedule correctly while I was in front of her. She asked if i wanted to schedule with someone else, and i said "i just want my appointment scheduled correctly". So here it is 2 days before the appointment and i get a confirmation call from Andrew confirming the date and time which was 9 a.m. Then i get a confirmation text saying my appointment is at 10 a.m. When i called and spoke to Andrew all he could say is "there is someone else who has been in the 9 o'clock time slot". No shit because you guys dont know how to do your jobs properly. I cant speak for the doctors there, but the front staff needs work on how to schedule properly. This complaint is not speaking about the tech who assits with the glasses, shes amazing.

    If I could give them 1/1,000,000 of a star it would be generous. I have treated my glasses so…read morecarefully - always gentle, keep them in the case - and two frames from them broke in just over two years. Because the arm came loose from the frames in both pairs they can't be repaired. It's not that the screw fell out; there's not enough or strong enough glue to hold the arm to the frame (see photo). Fortunately, I bought the warrantee, but that was only good for the first pair. The second pair - well, too bad - comes out of my pocket. I have Husky insurance. Most of us on Husky are very poor. Like me, for instance. "Let's see.....do I eat and buy a bus ticket, or do I pay for new glasses?" STAY AWAY! /end rant

    Photos
    MyEyeDr
    MyEyeDr
    MyEyeDr - The arm on the bottom came loose from the "L"-shaped hinge on the glasses. Two pairs, exact same defect.

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    The arm on the bottom came loose from the "L"-shaped hinge on the glasses. Two pairs, exact same defect.

    MyEyeDr

    MyEyeDr

    2.2(24 reviews)
    1.2 mi

    Took my 91 year old mother-in-law for her eye exam. First, Gregory was outstanding;. He was so…read morekind and more than helpful as she is wheelchair bound. Kudos for making this visit as easy as he could. The office is absolutely not set up for patients in wheelchairs and we used her smaller one. The office was crowed and there is way too much furniture to comfortably navigate. The outer office waiting area does not have a wheelchair "parking" area. Now onto the eye exam . . . without Gregory, it would have been hard to complete. The equipment for the pre-exam portion is not handicap friendly. Luckily, this patient can stand for a short time. For one portion, her wheelchair wouldn't fit the area and she had to move to the chair. Now onto the actual eye exam, I knew that she would have to move to the chair but how do people who can't get out of their wheelchairs get eye exams? This really made me think and I want an answer to this? Let's discuss picking out new glasses for the wheelchair bound patients. Ugghhhhhhhhhh. There was no good spot for this either. We were in the way of everyone and there was not comfortable location for her to see in the mirror. The kind employee had to keep bring over the table mirror for her to see the glasses. Felt rushed to complete the process due to space constraint. This is not a great location for wheelchair patients.

    They have always been mediocre, but my last experience sent me over the edge. I made the mistake of…read morebooking a remote optometrist appointment at their facility. I made my desire for daily contacts known to everyone I spoke to, including the optometrist, and was given two samples of daily contacts to try out before placing my order. I placed my order on the phone, only to receive monthly contacts. When I called them to see what could be done to correct their mistake and get me the daily contacts I was under the impression I was ordering, I was dismissively told that "most people order monthly contacts" and that my only option was to book yet another appointment and pay full price again. I found the lack of any sort of willingness to correct a mistake on their end to be inexcusable. I submitted a patient relations request, but unless they send me what I ordered I will not be coming to any MyEyeDr location again.

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    MyEyeDr
    MyEyeDr
    MyEyeDr

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    Fritz & Hawley Guild Opticians - opticians - Updated May 2026

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