Our waitress was Jazzmine and she seemed a bit distracted when she came to take pur order. My partner ordered an all American cheese burger which was listed on the senior menu. When the order came, the burger had no cheese. He took it back up to the front desk and instead of apologizing about the order being wrong, her and another waitress argued that if he didn't say it was the senior menu then they would assume it is the all American burger. When she made the sandwich correct she nearly threw the plate on the table. Then when it came to the ice cream she slid my ice cream across the table. We have NEVER had anything but great service at this restaurant UNTIL tonight. I'm VERY disappointed in this bad service. I know that being wait staff is not easy but Jazzmiine needs instruction on how to deal with uncomfortable situations. Right now she gets an F in her service and I will think hard about whether I will come back to this location. read more

I ordered takeout from Friendly's. I was able to pick it up at the ice cream window outside, and it was ready when I was told it would be. I ordered a Set Up burger with no mayo. It came with fries, and I also added a side of coleslaw. I also got a Kit Kat Friend-Z, which is supposed to be like their version of a Blizzard. I got home and found that I had a different burger with lots of mayo. My plan was to just eat it without the bun to avoid most of the mayo, but then I saw I didn't get the coleslaw I paid extra for, so I decided to take it back. When I got there, there was no one at the hostess station. The woman who came had her mask down at her chin and acted annoyed that she had to pull it up. I told her my order was wrong, and she got someone else, who I think was maybe a manager since he was wearing a different shirt than everyone else. Originally I was going to ask them to fix my order, but the employee barely wearing a mask grossed me out, so I asked for my money back. The manager told me refunds are issued at the corporate level and that I would get it in a few days or however long it would take my bank to process it. Nobody apologized for my order being wrong or offered to fix it or get me something else. They took the bag before I could even say they didn't need to refund the ice cream. I'm glad I didn't get a chance, though, because when I ate it later the whole thing had maybe the equivalent of one mini Kit Kat, pulverized into bits so small I don't even know for sure that's what it was. It was basically a big cup of vanilla soft serve with little bits of something chocolatey for $5 something. I won't be going back. read more

We were seated promptly and received our food pretty fast they were busy, We've been here multiple times can't say we've ever had a bad experience we always enjoy our meals we definitely love the ice cream. read more

went for two milkshakes and waited 20 mins. employee girl with pink hair called me a stupid bitch and didnt give me napkins after purposely getting ice cream all over my cup. i also watched her make my drink with no gloves. then slams the window in my face telling me i got enough napkins after only getting two. she made my drink a mess and should have asked for a refund. read more

The taste of the food was okay, but the prices are too much for me. The thing that bothered me the most is that the wait is absolutely ridiculous. There was 12 people in here and we waited 22 minutes to even get our order in. read more

Great place with great food real quiet and clean atmosphere, we will definitely be back here again read more

Friendly's - Great place with great food - Burgers Near Me - Harrisburg, Pennsylvania

We took our granddaughter to Friendly's for lunch as part of a day out with her. Unfortunately, it was not a good decision: it was not busy when we arrived and the hostess was nice enough. She seated us and I then took my granddaughter to the restroom which was utterly disgusting. It's stunk so bad - there was stale-smelling urine on the back of the toilet seat, and in the stall we were in there was mold in the toilet. Couldn't hold my breath long enough. We ordered an appetizer of the loaded waffle fries which were just OK. When the runner brought out our meal she was very pleasant and made conversation with our granddaughter. I'm sorry I didn't get her name - I should have tipped her! Our granddaughter ordered the Mandarin oranges instead of fries since we shared the loaded fries, but they gave her fries instead of the oranges anyway; the chocolate milk was horrible, or "very disgusting" as my four-year-old granddaughter put it and after I took a sip I agreed; her cheeseburger sliders were overcooked and the bread was stale. My husband could not finish his cheeseburger, and the salad I had, had ingredients that were over-ripe and just bad. I just couldn't stomach it. We were starving but left most food sit, uneaten. I grew up with my grandmother taking me to Friendly's on my visits to her house and this particular establishment was a faaaar cry from anything I recall. This restaurant is in dire need of a staff who cares about what and who they represent in the foodservice industry. So in effect, that's on management. There are many people who care about their jobs and want to do an outstanding job at whatever they do. This restaurant does not seem to promote that attitude. So disappointing. In conclusion, we will not go back to this restaurant. Some friendly advice: if you ever go into an establishment's restroom and it's very obvious that it's not maintained regularly, and no amount of air freshener can cover the stench, walk away and eat elsewhere, which is what we should have done. read more

Went to this place last Saturday... twice last Saturday and it was so good. I'm not sure why, I rarely favor old school diner food but this was awesome. read more

Unfriendly and very "ratchet" staff for this to be a family restaurant. Servers where on their phones and not paying attention to when we needed something. They were not caring of serving and giving proper service to the customers. read more

I tried the new lobster roll on the menu. I was impressed. My dad got the grilled cheese and tomato soup. Don't forget to get an ice cream before you leave. I think it's free for seniors. read more

Great service. Food was amazing. Managers checked in with us. The bathrooms are clean. The food took a little while to come out, but definitely worth the wait. read more

So we've visited this location a few times before and the food is good along with the service. It usually had a more lazy vibe among the employees, but this time was much different. It seemed they probably have a new manager(s) that made things more consistent with the brand. Everyone was well put together, service was smooth. The food was plated with more presentation than normal, but it was all still as good as we have experienced before. Either way, this is one of the better Friendly's in a large radius. read more

What is going on here? I prefer Friendly's over ethnic restuarants? Wow, I must be having some kind of coming of age here. The waiter here was AMAMZING. Best service we have had since we moved here by far. I stupidly didn't get his name, but he made the trip so pleasant and enjoyable. My wife had never been here, but she loved it. The food, as you all should know is diner-esqe. This location almost reminds me of a Red Robin inside. Nice seating with booths and tables and the decor is loud and family friendly. They also have a flat screen TV for your viewing pleasure. I never had such good service here, and the fact it was at a Friendly's was mind-blowing. He made recommendations, checked up on us a number of times, refilled drinks without asking, offered to give us dessert to go and the works. They have some good deals going on like a app, main dish and dessert for $8.99 or something. We spent under $20 before tip for the three of us, and were stuffed on the way out with our desserts in hand. Great family place! read more

Ordered a simple grilled cheese with tomato soup to go- grilled cheese is burnt with burnt cheese on the outside of the sandwich- and the tomato soup comes in a drink container. Disappointed. read more

Friendly's - How do you mess up a grilled cheese- I don't even know what happened to this! - Burgers Near Me - Harrisburg, Pennsylvania

Friendly's food tends to be on par with a diner. Nothing terribly impressive here. Friendly's on Jonestown Road closed, but I stopped in at the High Pointe Blvd location recently just for ice cream. There is a bar to sit at when you first come in the door, so we pulled up two seats and placed our order. Apparently the bar is where the staff prefers to sit and talk with each other, and we were definitely given the vibe that we were interrupting their space. We enjoyed our ice cream while being treated to a spirited discussion of the drinking habits of the staff, how much they didn't want to be working, and how annoying the customers were. Awesome for a customer to hear. Don't get me wrong, being a server SUCKS sometimes. I've done it. But when customers are sitting close by, it is best to not sit on your butt bitching to your coworkers about other customers. It seems like the prices for ice cream have gone up. It wasn't something I'd go out of my way for. read more

Clean and friendly. Came in off the interstate to get quick bite. Fish and chips were crispy and hot and not greasy. Very good. Staff was great! read more

Friendly's - Friendly's, Harrisburg, Pa - Burgers Near Me - Harrisburg, Pennsylvania

We have eaten here many many times...it's close to home, the food is usually good. I actually really like their burgers and fries, and the ice cream is always fine. Today when my daughter and I went for lunch, it was pretty empty, maybe 3 other tables with people. I felt the negative energy as soon as we walked in, the hostess sat us without a smile and a smile-less girl took our orders. The smell in there was rough, very very stinky and stale smelling. There was a family that was leaving that expressed appreciation for their server and no one was friendly back which I thought was weird. Another group came in and I don't know what happened but the one woman sat down without the rest of her party and the very grouchy sever that was a miserable looking large woman, yelled to the rest of the group to sit down! (Not to mention her ass was in my face during this time.)The people then sat and the little boys in the party were coloring and anticipating ice cream. No one took them menus or anything after a long time - way too long. The people up and left and the sassy mean woman acted put out and talked shit about them. The poor little boy left sadly because he wanted ice cream, and I heard the mom say it was the second time in a row this had happened. They lost sales today! Another group left and the table sat dirty for what seemed too long and a rogue fly enjoyed tasting everything left on the table. I was just shocked at the despair and depressing feeling the place had. Hopefully it was just a bad day. Our food tasted fine though. read more

This place is nice and the staff is very helpful. Diana was my waitress and she was a great help on helping me pick out something good to eat.. Plus she is very beautiful and has a very nice smiles. I got full on my food and didn't get to get some ice cream. Maybe next time I'm in town I'll swing by again and try something new. So if you like friendly face and good food try this place out.. read more

Friendly's - Burgers Near Me - Harrisburg, Pennsylvania

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Use to come here all the time on the weekends with my friends. The breakfast is super good and prices are perfect. Ice cream sundaes are also the best. read more

Julia was a wonderful waitress! She even took our picture for us! We haven't had Friendly's in many years because they closed in our state. The food was great and the ice cream was even better! read more

Had to walk out. We Walked in and were completely ignored by all 4 employees standing and talking behind the counter. After a few minutes someone finally said they'd be with us shortly. Then they started arguing over redoing the seating chart and again just completely ignoring we were there. We were told they just had to clean us off a table, cleaned it, we waited a few more minutes while they were back chatting behind the counter, so we decided to leave without even being seated and barely acknowledged. Oh well. read more

Always loved this place, been coming here since it was built. Our first inside seating since March and they have great regulations in place to protect customers and Staff. read more

We enjoyed our food. Our waitress, Tricia was attentive and loved my son. She was very kind. It was a slow and rainy day, so our food came out super fast. The prices are great and we enjoyed our visit. I'll visit again for sure. Our Sundaes were AMAZING. read more

Seriously...will Friendly's ever improve? I guess I'm hopeful. I was in town for business and really debated going here but decided to go out of shear exhaustion and not wanting to venture out. The service lacked, the salad I had was mediocre, and the clam chowder...very sad. It's always a pleasure to see a manager talk to his staff so rudely, too (NOT). Come on...if you have something to say to your staff, do it back in your office. The only good thing was the pit bull rescue holding a fundraiser for their organization. read more

This place is absolute trash. Came in at 11pm for a take out order and got garbage instead of food. 1st thing that happened was told they had no more lobster to make the lobster quesadilla after we ordered and paid for it. Then the shift manager apologized which was fine, but followed with they have more and it's frozen and for the next day and wouldn't want to rush it because it would be rubbery as well as wouldn't cook well and would not wait for it to defrost. The widest part about this was we ordered 3 chicken avocado sandwiches which I think they forgot because the whole staff with manager included were arguing in the kitchen with the door open and it took an additional 10-15 mins after they brought half of the order. Once they gave it to us and we got back to our room to eat the damn chicken wasn't fully cooked. Like WTF you said all that crap about the frozen lobster and gave us under cook chicken which will make you sick. Just to note the whole place was filthy with un-bused tables that had remnants of patrons that left who knows when. I will never come back to a Friendly's because of this and if you are in this area I suggest you never get food from them either. read more

We ate here everyday during our trip to Hershey last weekend. There aren't a lot of restaurants in the area, and its almost impossible to get in anywhere for breakfast on the weekend. I didn't know they served breakfast, but it was delicious. The omelette was stuffed with 4 cheeses with a thin layer of egg. I personally hate thick layer after layer of folded egg. The home fries were really good, and so were the pancakes. At dinner I had the tuna melt, which was delicious. I also saw their steak and cheese melt, which looked really good too. For dessert we shared the Reeses pieces sundae, which I enjoyed just as much as when I was a child. I took away a star because the service sucked. It wasn't crowded any of the 3 times we went, and it took almost an hour to get our breakfast the first morning, and took a while that evening and the next morning. read more

My wife and I stopped in on a Friday afternoon. The manager sat us right away and we perused the menu. We waited for almost 10 minutes and no one waited on us. We would expect this if it was busy, however there were maybe four other parties eating at the restaurant at that time and several of the waitresses were sitting and eating. By itself is no big deal. However Several of the wait staff began coming our way, made eye contact, and quickly turned around. About 10 minutes of us waiting, another family came in and were served right away. I just decided it wasnt worth my time or money so we left. This does not affect my opinion of Friendlys as a whole but the management of this location needs to get this fixed. The manager looked at us several times while we waited and said nothing to his wait staff. I lost count of how many times the wait staff ignored us. That is no way to run a restaurant. read more

Quick service and our server was nice but I got sick and had some nasty stomach issues. Had to take Imodium on our trip to Hershey after eating here which was not fun. read more

The food is "generic" at best. It's a decent place for kids, because they will eat anything, but if you want a good meal I don't recommend this restaurant. The staff was courteous and prompt. The restaurant was dirty, as were the restrooms. read more

I came to Friendly's on New Year's Day and when I walked in I actually waited at the host stand for at least five minutes, but I was at least acknowledged and was told they would be right with us. There looked to be two servers and one person making the ice cream. However, there was probably only about 6 tables occupied. We sat down and pretty much knew what we wanted. I asked for an adult portion of the kids craft mac and cheese (weird request I know) but definitely not the first time I have done this. I have never had an issue prior, but instead of coming back and asking me if the kids portion was okay she just gave me that instead of asking if I wanted to double it or something in addition to that. I was going to order something else after I was still hungry, but unfortunately our server never came back. I ended up walking to the host stand for our check. I asked to have an ice cream sundae to go. She apologized and said they were short staffed.. I am in the business and although I thought the amount of tables occupied with two servers was manageable, I understood and didn't know all of the details. So I of course let her know it was no problem! I was then waiting on my ice cream, I waited for about another ten minutes and he made it to eat there instead, so it sat on the counter for about five minutes before i finally asked if that was mine. It in fact was, so he took the ice cream and just moved it to a plastic to go container with it being melted... I come here every so often and was extremely disappointed, mostly in my sundae! Management seemed to also be very disorganized, but at least positive/friendly. read more

I have never had a waitress so rude in my life. My husband asked for a table away from the windows. Becauae he was cold. She heard him repeated him. Then sat use at the window. My husband complained and asked for a new waitress. She said as loud as she could she was about to cuss his ass out. Then when we left she said whatever don't care whatever read more

So glad we came here despite the reviews. We have two small kids (1.5 and 3.5) so needed to go to a family-friendly place. We were greeted and seated promptly. Service by Ijianiqu was EXCELLENT! She was super thoughtful and kind. She never made us rush or feel badly about the kids, and they had so much fun with the Build Your Own sundae. We enjoyed our food (garlic shrimp and chicken tenders). We would come back here! read more

I ordered a buffalo chicken wrap and it literally had like a whole bottle of hot sauce on it and spilled all over me and my car.

The food was good, my wife liked hers (and she's VERY particular). The waitress was very patient and attentive, answered our stupid questions and made sure my wife's food was exactly how she ordered it. That waitress got a nice tip from us. I also told her manager how good a server she was, which made the manager very happy to hear. read more

If you're going for ice cream you have no worries, just use the window. Restaurant was dirty, bathroom was dirty. Staff was very friendly but poorly managed. Food was ok. read more

The restaurant is really dirty and the food is bland. I had to take most of the cheese out from my burger because it tasted off. The sundaes were good and the waitress was pleasant, which made it an okay experience. read more

My sister and I had lunch yesterday. She had a Reuben and I had a Rachel. We both opted for the coleslaw in stead of French fries. The sandwiches were ok although mine was sloppily put together. But the coleslaw had a chemical taste like someone had sprayed disinfectant on it. When we told the server she offered to get us something else but we had lost our appetite by then and just ordered dessert. She said she would tell the kitchen and that it had happened a few days ago too! No allowance was made. My sister has had stomach cramps last night and today and diarrhea. read more

Kelsey my waiter was very hot and that definalty earns this friendlys a 5 star rateing

Went out last night for some ice cream and decided friendly's would be an easy stop. I thought it was a little pricey for ice cream. Even still, the ice cream was good and you get a lot of it. Unfortunately, and I really hope management sees this, while waiting at the window to receive our order there were 2 kitchen employees taking a smoke break on the guest picnic tables. One of these employees was having a very loud argument on the phone with a woman in which he was yelling and swearing. It was very uncomfortable for us standing there and I was pretty offended by the things I was hearing. read more