I need to add my own experience with Stan to the reviews found here. I first contacted Stan in July…read more2020 to do a dishwasher repair. He was prompt in responding by text, even if his all-caps text style is a little weird--not a big deal. I paid Stan the $99 fee to visit my house, and he informed me that the dishwasher would be more costly to repair than the unit was worth. He agreed to help find a replacement unit and install it, and the cost of that came to $603 for what was ultimately a bottom-shelf HotPoint dishwasher, which included the installation. I was just glad to have a new and functioning dishwasher, so this was all fine with me. Here is the reason for my negative review: my very new, less than a year old dishwasher keeps on leaking, and I have now had to have multiple service visits in the last six months to fix it. The service people showed me how the leaks have been due to faulty installation--first because the unit was not level when installed, and second because it was installed too close to the cabinetry which prevents the door from shutting all the way resulting in--you guessed it--a leak! So I am now in the same position as I was in last year: with a leaky dishwasher, and nearly $1,000 poorer. Thanks a lot, Stan. Maybe he provides a fine and reliable service for repair work. Maybe. But I wouldn't take the risk. There are plenty of other excellent repair services in Durham who can do the job for you. Don't go with Stan, and end up in the same position I find myself in.

Stan came out last minute to help me diagnose a leaky refrigerator right before I had to go on a…read moretrip. He was responsive, flexible, and helped me not only diagnose the issue but understand the common failure modes so I had a better handle on diagnosing issues like this in the future. He had a good attention to time / value and was even though the ultimate issue was a faulty liner that would have been too expensive vs. getting a new refrigerator (mine was already 10 years+), he helped address my immediate concerns about stopping the leak and left me with good recommendations.

I've used Mad Hatter for chimney sweep and duct cleaning for the past 10 years. They are very…read morereasonably priced and are prompt, personable, efficient and expert at what they do. They also wear shoe covers which is a nice extra. I called them for what an inspector thought was a broken baffle. Once they cleaned all the lint out, Ivory told me that the baffle was not broken. That honesty and integrity is another reason why I'm glad to highly recommend Mad Hatter.

Tech (who was very personable) called on a Saturday and said he was on his way...the appointment…read morewas Monday. We cancelled plans - not a big deal - and told him it was fine to come (a couple days) early. The service itself took around 45 mins to complete - we were a bit surprised by that as we expected it to take longer. The kicker was the utter disregard for the house - literally had to clean walls/floors after the job was done. Handprints, scuffs - you name it. I even asked the tech if 409 would clean the walls. Was assured it would...he did not offer to clean up the mess. Was the job satisfactory? Who knows - He flew through the cleaning and managed to totally miss one vent. No followup, etc. I think I'll try another company next time I need this service performed.

Prompt service, quickly diagnosed problem with dishwasher and fixed without replacing any parts…read more Reasonable fees. Would absolutely recommend and use again for appliance repairs.

Our dishwasher was acting up. I sent Lou an email and he was at my house the next day. He fixed the…read moreissue within 45 minutes. So quick and efficient!

I have used Reliable Appliance Repair on a couple of occasions. Steve Albano is a super nice guy…read moreand a pleasure to speak with. He did a re-build on my very old Maytag dryer and performed the work correctly the first time. On another occasion, my dishwasher went kaput and he gave me a tip on an Amana unit the was on sale at Lowe's. I went and picked it up and he made all the connections quickly and affordable. I will continue to use Reliable Appliance in the future.

Wow! I'm blown away by Steve and his approach to customer service. He is always my first point of…read morecontact with any appliance issue or repair. Today we have a leak in our dishwasher and I sent him a text message. Within minutes he called me and he was helping me troubleshoot the problem. Turns out I probably need a New machine instead of a repair. That is based on the age of the machine and leak issue. Steve spent nearly 20 Minutes on the phone with me helping me troubleshoot and diagnose the issue. I have not experienced many appliance repair folks who will spend that amount of time helping someone- knowing that they might not even need his services. He goes above and beyond the call of duty and lives by a motto of customers come first. Steve, thanks for all you do to help customers!!

Can't say enough good things about Brent! Very knowledgable, courteous and friendly. He found the…read moreproblem in our refrigerator and replaced the part. Highly recommend this young man to service your appliances when needed! S. Miller Fuquay-Varina

Update - Response to One Source. The FACT is One Source did NOT diagnose the problem with our oven,…read moreyet charged us $178 -- $68 of which was for a part that was NOT correct, NOT needed and NOT installed One Source NEVER told us the part was unavailable, (This story has certainly evolved over time.) Their tech told us he was unable to diagnose the exact problem because he could not find a wiring diagram (because of the oven's crazy "Canadian" origins). He thought is was "probably" the control board (an $800 nonrefundable part). I did NOT demand a full refund. I wanted the $70, charged for a part (thermostat) that was not needed (and was the wrong part anyway.) I became quite frustrated and hung up because Aaron was incredibly rude and condescending and had stated categorically there would be no refund at all. I didn't threaten -- I told him I would share my experience with this company, which I did.

We recently moved and soon discovered that our AC wasn't quite carrying the load, so we started…read morecalling around. We got fair quotes from a handful of other companies, but they were all the same - replace everything. Kaleb was our last estimate and gave us an option that ranged from repair and modify to replace. Options! We had some information with all the quotes, but we had all the information from Langley. The work was done a week or so later. He stayed until the job was done, checked back in to make sure everything was working, and didn't ask for a penny until after. Professional, informative, realistic, reasonable, and well-priced. Best of the best.

Great service! Their men are always informative and knowledgeable. Pleasant to deal withread more

Travis came out as promised and looked at my situation and with the age and deteriorating of the…read moreunit, bad Freon leak, time for a upgrade. His workers came back and did a fantastic job, like evening price increase from several years ago. Recommend American Comfort Services.

Travis actually helped me figure out a way to save money on my old units. He recharged the units…read morethen gave me a plan for replacing one unit at a time. I have never had a contractor be so honest and let me know how I could save money by servicing the old units while preparing to replace them. By getting a proactive quote for replacement, I can prepare and not be surprised by costs. Travis and his team are the best!

An amazing team that does an amazing job. They make each customer feel like they are #1. Our…read morefavorite HVAC team for business and personal!

Josh and Angel were both extremely professional, friendly, and helpful! They showed up on-time,…read morewere very efficient and tidy, and took the time to explain to me what was wrong with the ducts in my home and what they had done to fix it. I was immensely grateful for the clear explanation, honesty, and their hard work. I would recommend EnviroAir in the future!