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    Lamb's Tire & Automotive

    4.5 (102 reviews)
    Closed • 8:00 am - 6:00 pm
    Updated 1 month ago

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      Services - Lamb's Tire & Automotive

      Auto brake repair

      Auto engine repair

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      Reviews With Photos

      Rear Rotors replaced by Honda dealer( Notice how "new" they look)
      Sherry P.

      I've been going to Friendly's on Burnet since at least 2011. My recent experience has shaken my confidence in this business and sadly I have truly lost trust in Friendly's. My Honda Pilot recently had an issue with the brakes going out. I immediately called Friendly's, had it towed and diagnosed. My rear brakes had gone out and needed fixing. No biggie, a brake job, right? Upon picking up my "newly installed brakes," I began to hear a sound as if a washing machine was powering down (which I never heard before ever) when braking over long distances and when on a downward slope. It continued for about a week or so and finally I called Friendly's thinking something was amiss. Sam was friendly and had me bring in my car again and they would take a look at it. During this time, the technician determined that the front rotors needed to be replaced and they would do so at no cost to me (why the front rotors I have no idea). I appreciated this courtesy and being someone who knows nothing about cars or brakes, I got on with my life. Upon taking the Pilot in again (2nd time), it was immediately apparent the sound was still there every time I was braking. I then brought my Pilot back to Friendly's for a third time (3rd). The technician rode in the car WITH me, so we could both hear the sound. He said he heard the sound, but it was faint. He worked on the car again. I even got the spiel that "new brakes sound different." After leaving again, the sound was still there. The technician attributed the sound to "road noise." I should have gone with my intuition and called Friendly's again for the fourth time (4th) , but the technician assured me before leaving the brake job was safe for my family and there was nothing wrong and it must be road noise. Flash forward two months and the noise is still there. In fact, the noise is getting worse. I can even hear the noise when braking at stop lights and when lightly pumping on the brakes. At this point, I'm preparing for a long drive/trip with my two young children through the mountains in my Pilot and my gut instinct was telling me to have it looked at. I then caved and took my Pilot to a Honda dealer. They informed me that the rear rotors had been cut poorly or were damaged by the installed ceramic pads when the brake job occurred and they needed to be replaced. At this point I called Friendly's and they asked me to bring it back to them for a fourth time (4th). Really? "Fool me once, shame on you. Fool me twice, shame on me." I made sure Sam understood that I was incredibly hesitant and afraid to bring my car to them yet again, when clearly they could not fix it the three times prior I had brought my Pilot to them. He offered to refund what I paid for the brakes, but the refund did not cover the entire cost of the job at the Honda dealer. Friendly's was the one that messed up my Pilot's rear rotors (but they won't admit it, even though I heard the technician say he thought the machine wasn't cutting/resurfacing properly). I had to eat some of that cost, but at least I have peace of mind knowing it was fixed correctly and in one visit. After going through the paper work, I realized the back rotors had never been replaced, but instead it was the front rotors. I think this is odd because the original brake work had been done on the rear brakes. I would have been ok with a resurfacing, but after going three times for an issue that was never resolved was pretty frustrating. The Honda dealer associate showed me the rotors and the grooves in the rotors were causing the horrendous noise. My husband brought the rear rotors back to Friendly's (as requested) to show them their machine or ceramic pads they installed warped the REAR rotors (Of course they won't own up to this, even though the technician himself told me the machine possibly wasn't working properly). Once rear rotors were replaced, no noise. Greg can say the rotors did not need to be replaced, but the fact of the matter is they couldn't fix the issue in three tries when the Honda dealer fixed it in one. Yes, people make mistakes, but three times seems a bit excessive for anyone's patience. Simple as that. They refunded the money we paid for the brakes (which I am grateful), but they clearly should have refunded the money for our rear rotors. I am at a loss, disappointed and saddened by this whole affair. Honestly, my husband and I are so tired of dealing with all of this that we agreed to eat some of the cost so we don't have to deal with this issue anymore. Lesson learned; If Friendly's can't fix a simple brake job in three tries, what makes you think they can fix a more complex issue with your vehicle? It really should not have taken me going to a dealer or MY personal time to determine the issue for myself. *The rear rotors DID need to be replaced and now the noise has ceased.

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      7 months ago

      Very professional Mal saved me lots of time by recommending HEB for my renewal sticker

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      5 years ago

      On the few occasions I've had vehicles serviced here, Friendly Car Care has always been trustworthy, candid, and affordable.

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      Robin H.

      Thank you Valerie for allowing us to service your vehicles.

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      15 years ago

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      5 years ago

      Needed a second opinion and they were able to run a diagnostic and fix the issue for the half the price. Jared offer great service.

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      Robin H.

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      5 years ago

      They live up to their name! True friendly, professional service. I highly recommend them for any of your service needs.

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      Robin H.

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      Page 1 of 3

      Ask the Community - Lamb's Tire & Automotive

      Review Highlights - Lamb's Tire & Automotive

      “Honesty and Fair Pricing are why I will also go back to Friendly Car Care for any of my automotive needs.”

      Mentioned in 30 reviews

      Read more highlights

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      All Tune And Lube Total Car Care

      (169 reviews)

      Wow! I received same-day service. My dealership quoted me a price for axle replacement, but Auto…read moredid the job for $800 less. I dropped off my car, and Mark quickly called me back to explain what was needed and provided an estimated cost. By 4:30 PM, it was ready! I hope the mechanic stayed warm--I happened to choose one of the coldest days in Austin for my service. When I arrived at 6 PM, right at closing, Mark still took the time to explain the issue and how it was fixed. Thank you for your excellent service! I'll be recommending you to everyone. In fact, I found out about you through a friend who goes to All Tune Auto.

      Most of the time, getting your car repaired is an onerous task. Finding a real mechanic is…read moredifficult as most shops today focus on parts replacement rather than real diagnosis. And who among us has not felt they were taken advantage of when the bill arrives? Yup, unless you're mechanically inclined, it can be tough to know if the repairs are legitimate. After getting suspiciously high repair estimate from my friendly local dealer (whose name I won't mention to protect the guilty), I looked for a second opinion and found All Tune on Yelp. They were busy but were able to get me into the shop a week later. Well, it took all of 15 minutes to determine that I didn't need any of the recommended repairs. All Tune took the time to show me the parts in question and treated me respectfully. They also looked up my service schedule and let me know when I would really need to perform maintenance. Even more, they didn't charge me for their time. I'll be bringing my car back to All Tune when I need service. These guys are the real deal, the bomb. Thank you All Tune! Highly highly recommended.

      Lamb's Tire & Automotive - Lamb's Tire & Automotive

      Lamb's Tire & Automotive

      (322 reviews)

      Arboretum, Great Hills

      I cannot say enough good things about Lamb's Tire & Automotive. I had just driven in from Dallas…read morethe night before and don't live in Austin, so I had no idea where to go or what to expect when my Tesla started making this awful noise--like it was dragging a bunch of empty cans underneath. It was loud, embarrassing, and honestly pretty stressful. But as usual, Austin showed up with that signature Texas charm. They took me in immediately, had someone look at it right away, and fixed the issue in under 10 minutes. No hassle, no upsell, no runaround--just quick, honest help. And the best part? They didn't even charge me. Everyone there was incredibly kind, professional, and genuinely helpful. It's rare to find a place that treats you that well, especially when they could have easily charged for the time. If you're anywhere near Austin and need automotive help, this is the place to go. Fast, honest, and truly customer-focused. I'll absolutely be coming back here any time I'm in town.

      I brought my 2004 jeep liberty to this shop yesterday for a simple oil change and tire rotation…read more This car is in PERFECT condition. The tires have perfect tread. I drive my car today to find my back right tire completely BUSTED. I take the car to the shop and I'm told it could only be the possibility's of a nail or just bad luck. NO. My tire is completely ruined because the shop either did not rotate them properly or they were just careless. Or even worse this could've been a manipulative way to get more money out of me and they did it on purpose. I have no way of proving the fact that I know it's the shop's fault and they are trying to make me pay $200 to fix it. If a nail had busted the tire, then it would've only deflated. If I would've hit a curb, then I would've known! My father died last year and passed this car down to me. He made sure it was in perfect condition and I only wanted to continue that coming to this shop yesterday. My tire is completely ruined hours after leaving an auto shop and the shop wants to convince me they had nothing to do with it? Um no. To have the tire ruined by someone and have it blamed on "luck" is just a lie and beyond devastating. I do not recommend bringing your car to this establishment if it's as special as this one is to me.

      Auto 7 Tech

      Auto 7 Tech

      (49 reviews)

      Milwood

      These guys are honest and great prices!!! Great work and very down to earth, they tell it like it…read moreis!

      The most honest mechanics I have ever worked with. I have taken my car here twice for brake pad…read morereplacements and both times they were transparent about what services I needed, and they will take the time to fully explain to you why they recommend the services that they do. Recently I came in to replace the rear brake pads because my Mini Cooper gave an automatic warning to replace them based on mileage. I brought it to Auto 7 Tech; rather than simply replacing the pads they inspected it and actually told me that the pad thickness was fine and that I didn't need to replace them yet - the prioritized being honest over getting me to pay for potentially unnecessary service. However when I went to pick my car up, they let me know that they had inspected more closely and found that the inner surface on the left pad was indeed worn down. I appreciate this attention to detail and transparency. I also asked them if I needed to replace the rotors, and they told me that they had driven the car around and concluded that the rotors didn't need replacement (in contrast two other shops insisted on bundling the pad replacement and the rotor replacement). In my experience Auto 7 also gives very fair pricing compared to other shops. At Auto7 they will inspect your car carefully and thoroughly before recommending service, and they will not try to upsell you or take advantage of you.

      Firestone Complete Auto Care

      Firestone Complete Auto Care

      (116 reviews)

      Lamplight Village

      This place has been very helpful, professional, and thorough when I come to them in a pinch!…read more I've had inspections, tires checked, and quotes for products. I definitely recommend if you are in the area and need a trusting place!

      This Firestone is a complete disaster. I had an appointment for an oil change at 8 AM, so I arrived…read morea bit early at 7:57 AM to ensure I was on time. I started checking in, and the worker asked if I wanted to add tire rotation. I said yes, and everything seemed to be going smoothly. While I waited for them to finish, I decided to take a walk and browse the stores around the area. Fast forward to 10 AM, and I returned to find my car still in the same spot. I was a bit upset to see that it hadn't been worked on yet. I went to get a status update with the manager, and he asked if I had an appointment. I told him I had one at 8 AM. He then started looking for my appointment on his computer and told me he couldn't find it. I pulled out my phone to show him the reservation, but he still said he was having trouble finding it. His coworker chimed in and told him the number of the appointment. He then said that they had cars from overnight that they were working on first. I would have understood if this had been communicated to me when I arrived at 8 AM, but it wasn't. So, I waited for 3.5 hours, and my car was finally done at 11:25 AM. I paid and left with my invoice emailed to me. Please don't come here. They don't care about customer service or setting expectations. If an oil change takes 3 hours, they should at least communicate that to the customer. Many of us don't want to spend all day at an auto shop on our day off, especially since this was just for an oil change. To add to this experience, it was raining, and instead of parking my car in the covered area in front of the shop, they parked it in the parking lot. I will not be returning to any Firestone in Austin. This is the second store location I have tried, and I have left extremely disappointed. They don't respect your time, and if you arrive early, even if it's just three minutes before your appointment, they should also respect your time as you have respected there time by arriving early or in time

      Lamb's Tire & Automotive - autorepair - Updated September 2026

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