We have a secondary car that we have around "just in case". The A/C needed some work and Mike at Friendly Car Care really took care of us. As he was checking it out, one of the hoses for the A/C broke and they replaced it for free - he even called me to tell me about it. Most shops would have just padded the bill. And when he replaced the hose and then finished his inspection, the repair they did for us was significantly cheaper than we expected. Honesty and Fair Pricing are why I will also go back to Friendly Car Care for any of my automotive needs. Thanks Guys!! Leo S. Campos 09/12/2013 read more

I've been here a couple times in the past year or so to have my car looked at for various "weird" sounds and whatnot and they have always been SO friendly (it's not just their name!) and helpful. They beat my quoted estimate if another place by almost $200 in one instance. Everyone is nice and you can tell they actually try to take care of you. I have recommended them to everyone I know. Really, give them a shot!! read more

These guys really know cars! More importantly, they truly are friendly. I have been there for various service on our household vehicles. A few times, my concerns were checked and to my surprise simple resolutions not requiring any service from the shop. Another shop could have easily taken me for hundreds. I have also witnessed an unsolicited act of kindness from the owner. One thing that stands out to me about Friendly Car Care is the knowledge I walk away with when I do have my vehicles serviced. So often you are left at the mercy of the mechanic and having to blindly trust their diagnostics. Here, I'm able to walk away satisfied and a bit wiser. read more

Friendly service, comfortable and safe waiting area; I will definitely come back. Came in before going home for the holidays - got an oil change, tire rotation and inspection all in about an hour. Really happy with the service that I received today! I needed to get my new registration sticker ASAP, and they were able to recommend a place close by that could give me one today. read more

[Edited in response to message] I went in for a diagnostic for ignition/spark plug issue. Here's the short of it - they were going to charge me the following: $100 diagnostic (fair enough) $100 labor to put in spark plugs (still fair) $100 labor to install spark plug coil - [miscommunication] So what does it take to put in a spark plug coil? 3 seconds of extra work. You need to remove the defective coil to get to the spark plugs in the first place, so "installing" the coil consists of reaching over and grabbing the new one instead of the defective coil when putting the spark plug assembly back together. An honest, friendly mechanic would have NOT have charged an extra $100. I turned them down and did it myself. Just paid them the $100 for diagnostic. On the other hand, the place is nice and clean, the waiting area comfortable and above par. read more

My dad is a Mechanic with 40+ years experience and has always told me what to look for in a great auto shop; good customer service, HONESTY, and fair prices. This place has all 3. I Took my car there because it was miss firing and needed an oil change. Not only was the Customer Service phenomenal, the Owner is regularly working the desk (which he has been every time I walk in). I told them my issue and they told me exactly what they were gonna do, and how much it cost. The owner even went as far as telling me how to possibly fix the miss fire my self before spending money for them to do it! I will definitely be a regular here and refer to anyone I know. read more

A $250 part replacement turned into a $1000 nightmare. I drive an '85 Ford Bronco XLT that needs a lot of TLC. Since I don't have a lot of money much of the work is done as major issues arive. This particular case involved my water pump needing to be replaced. During the part swap a rusted in bolt snapped, creating a commotion and prompting several phone calls to discuss the issue. I was hoping for a smooth part swap but my gut knew something was going to come up. I needed these repairs done but I could swing only so much money, and my hands were tied. The mechanic was amazing and was able to access the water pump and timing gears without having to replace the other parts, which saved upwards of $400 in parts and labor. Henry at the front desk was always informed with what was going on with my truck, and was in constant communication with me. Considering the headache that these old trucks can be, I'm grateful to have finally found a place that I can trust to know their business and know their skills. Bring your business here, you WON'T be disappointed! read more

The name is so very accurate. I seriously heart the folks at Friendly Car Care. When I had my old clunker, they fixed only what needed to be fixed to get by, advised me how I could save money and genuinely cared. They never took advantage of me, and have always given me comprehensive lists of what my car needed without pushing extra work on me. They also advised me on what kind of car to buy when I was ready to get rid of my old one. Well, I've only been back for inspections so far. Thanks to their advice, I hardly see them at all! I love them so!! read more

I went to Friendly to finally get my car up to inspection par after three years of delinquency and a check engine light. Gregg and crew gave me a diagnostic test where they not only diagnosed my car issues, but even threw in a couple quick fixes to get my check engine light right. Went back a couple days later to finally get my car inspected, and it passed (YAY). Car runs so much more smoothly and I've saved a ton of gas as a cause of those minor repairs.Thanks so much guys. When I am rich one day I will come back and get those other repairs.... read more

Finally! An honest mechanic. Straight shooting, knowledgable and genuinely friendly. Best car care experience in Austin in 25 years.

Where do I start? Just AMAZING! When I walk in, I get greeted by the ever so kind Mike and Holly and you don't even feel like you are walking in to a body shop, you feel like your meeting up with some old friends. The service is wonderful, they are so quick and so kind, always looking out for the best deal they can get for you. A nice touch they offer, is picking or dropping you off wherever you may need to go while your vehicle is being taken care of. Greg has done such a great job with with the staffing and quality of the shop. I will NEVER take my vehicle anywhere else and I am referring everyone I know to come here. Just such wonderful people and great service! read more

I always dread taking my car to be serviced. Having said that, Gregg and his crew made my latest service experience as painless as anyone. They explained everything in a way I could understand, and they were able to give me options. They treat you right, and they value their customers. read more

Every time I come here they are super friendly and helpful. They are patient and help me understand what my car needs, and always take great care of me. Couldn't be happier with the work Gregg and his team have provided. read more

I bought a coupon book to this place from someone selling them door-to-door. It had enough savings in it to make it worth the price, even though I would not have gone there otherwise because it was a little bit of a drive from me. After I had used a few of the coupons, the place was sold to new management. I went in and they told me they were not going to honor the coupons anymore (they would stop once you had redeemed the value that you paid originally for the booklet). I couldn't believe it: There I was at Friendly Car Care with a book of coupons for Friendly Car Care, and they refused to honor them. Real friendly. read more

Just pulled up to this place in the pouring down rain because my low tire light came on. I'm pretty dumb when it comes to cars so I asked one of the mechanics if he could help me out. William willingly helped me fill up all four tires and was patient enough to show me how to do it in the future as well. Free of charge, and extremely helpful! Definitely will be going back to these guys for any future car problems. They seemed really trustworthy and eager to help out a dumb girl in need. read more

Couldn't be happier with the service from Friendly! Matt was exceptionally polite and patient with me as i described what was wrong with my car. The owner, Gregg, went above and beyond to be sure i was happy with my service. This place is unbelievable awesome and the name Friendly is right-on!!! Thanks guys!!! read more

I've interacted with the guys at Friendly's 3 to 4 times and had them look at 2 of our cars. They are what you hope to get when dealing with your cars because they are straight forward and legitimately nice. They've always given me pricing upfront when I make my appointment for standard things and when they couldn't service my corporate shuttle, they followed up not once, but twice with referral information on where else to go! That's really what got my 5 star review. They could have just said "we don't work on those" and left it at that. I highly recommend them if you need a regular car care place. read more

Best shop in Austin! They explain everything clearly, don't try to gouge you and stand behind their work. Even though I have to drive a bit, I won't take my truck anywhere else. read more

These guys recently worked on our 66 mustang and were fantastic! First, they are really the only ones around that have the knowledge to work on classic cars. Second, they did what they said they would do, for the amount they quoted and in the time frame they committed to. My husband works on our car himself and is very picky about what's done to it & who touches it, but he was very pleased which makes me a happy woman. I'd highly recommend this business! read more

Solid mechanics, good management, free coffee. My newest car is 13 years old, so I'm relatively frequent visitor. Gregg, Matt, Michael & Holly are knowledgeable and truly friendly; all of them take the time to explain issues, search the web and recommend specialists. They've helped me run down problems starting with the least invasive path on the vehicle or my wallet. Good location on Burnet off 183, prices are competitive. read more

Wow, absolutely the best auto service I have ever received. For many years we have only visited BMW of Austin as we have two BMWs for all of our service needs. Recently, our 2008 750 iL with 60,000 miles was experiencing an intermittent issue shifting from 1st to 2nd gear... a "clunk" or "thump" would occur and no other audible or issue, not even a check engine light. BMW stated that the car needed a new transmission at $12,000. The extended warranty company stated that they needed proof it was the transmission, but BMW could not provide proof. (This was referred to as a "tear down" of the transmission and BMW does not open the transmission.) I called Gregg and explained the dilemma I was in and he could not have been nicer, more professional or more reassuring. He said that he had had several instances where BMW stated that it was the transmission, but that the issue lay elsewhere. He said that he had experience with this sort of thing and that if it was indeed the transmission he thought that he could provide the warranty company with sufficient proof so that they would cover the replacement. It turned out that it had nothing at all to do with the transmission (was actually a bad "drive shaft flex joint") which is apparently a common failure point. $543.45 later including extensive time diagnosing the issue and our car is like new. Additionally, we took our BMW X5 diesel in for service. It needed special exhaust fluid which is sold in 2.5 gallon jugs, but only needed 4 gallons. They asked what I would like to be done with the excess. Wow, real honesty. Beth, Gregg and the rest of the team are fantastic in my book and I won't be going back to BMW. read more

Best car mechanics I've EVER had ... and I've been fortunate to have some good ones over the years. While traveling, I took my car to a repair shop for a nail in my tire. They proceeded to tell me I had a bad bearing. I didn't have the money to fix it then though. So when I got back, I brought my car to Friendly, because my AC wasn't working. Told them that while they were fixing that to go ahead and fix my bearing. When I came to pick it up (with a super cold working AC, yay!) they told me there was no problem with my bearings and asked who told me that. What?!!! So besides being great at what they do, and fast ... They are HONEST. Sadly that can be as hard to find as an honest lawyer, ha. I will never go to anyone else. read more

The staff at Friendly Car Care did an excellent job with my trip inspection. I was in and out in 45 minutes and at my request, they found some cleaner and cleaned that hard-to-remove film from the inside of my windshield. I highly recommend FCC. read more

Per my request, Friendly Car Care replaced the clutch, flywheel, slave cylinder, and clutch line on my 2008 Infiniti G35 Sport (6 MT) a few months back. The final bill was right on target with the estimate given, which is something I truly appreciate, since many repair shops will give you a low estimate to get in the door, and then end up with additional charges when you pay the final bill. . The after market parts I chose feel great in the car. My manual transmission is now shifting smoothly, with no slipping, and I'm a happy camper. These guys were great to work with and I highly recommend them read more

Great service, and nice people, but I was disappointed in the inspection I received. My car had two recalls (which I was not aware of) when I took it in to be inspected for an issue related to the throttle. I ended up paying to have them inspect my vehicle, and they fixed a small filter and then turned it back over to me. A month later, the issue with the throttle returned. I brought it back and asked them to check the codes. When doing so, the problem read as related to a different issue than the previous one I had brought it in for, and therefore they wanted me to pay to have it inspected again. I asked to do a little research before we dove back into a full inspection, and upon doing so they realized there were two recalls that needed to be addressed. While I shoulder some responsibility for staying abreast on recalls for my car, they should have checked before making me pay for a full inspection, fixing an unrelated issue, and then sending me back out on the road with a still-malfunctioning vehicle. read more

6/15 Another great experience with Friendly! At this point my car won't go anywhere else and anyone who needs car work gets a strong suggestion from me to check them out. read more

Michael and the professional staff at Friendlys is not only friendly but provided expedient and honest quote on my vehicle with very little notice. Although they could not duplicate the problem I was having at that time they did give me some ideas and options that will come in handy. I highly recommend this service to anyone who is looking for honesty and accuracy in automotive diagnostics. read more

I brought my car for a change oil. First, I had a coupon but it did not work because my car used synthetic oil.The next day, I checked again the oil level and it was almost 8 mm up to the max on the stick and the Engine Splash Shield missed! I also noticed that the dashboard was not reset. So, I called the repair shop to bring my car back to the repair shop. They told that the oil level was normal.!! I asked them why Splash Shield missed and I had to ask 4 times to remove the excess oil because that it went to kill my engine seals !! After insisting, they removed the excess oil. For sure, I will never return there after a bad work and after paying $ 92 for a very expensive change oil and the dasboard was never reset !! read more

Mike & the entire team are awesome. My brakes felt weird this morning and they took me right in and got it taken care of. Honest, reliable, fast, friendly!! Fantastic experience read more

You won't find many honest mechanics in this world, but Gregg and his team are definitely some of them. Good old fashioned customer service, knowledgeable, and as patient as they come when explaining all you need to know! read more

I've been using this place since it opened and couldn't be more satisfied... They are everything you look for in car care business. Extremely reliable, always honest and do the highest quality of work. Thank you Greg and your team of professionals for always doing the best job, i will continue to use yall read more

Picked up my Suburban yesterday, getting an oil/filter change for the first time on my new vehicle. They check all fluids, etc. They now include a full tire rotation as part of their standard oil change service (nice). And for the same or less than Jiffy Lube. Way better. That's when I decided it was time to write a review. They deserve one. We have been using Friendly since they opened over 14 years ago. They always explain the real problem, offer options including "value" options especially on older vehicles. And the few times I checked around, they were always reasonably priced (you have to make sure you are getting quoted the same exact parts, vs off brand cheap stuff). My wife, both my daughters, my in-laws, others at work, all use them now--we've had such good service and great flexibility from the folks there. No one in 14 years has been taken advantage of ever. Just the opposite. Everyone has stories of how they went out of their way. Last year I had them replace the engine and transmission on my old Suburban (it had 250K+ miles) and they put in both from Jasper. Painless and easy. Great choice. Great warranty, too. And if anything isn't just right, they make it right. Always have. The new folks up front make it an easy, no stress experience. They do a great job of explaining things, which is high value to me. They now hand Michelin tires and Include a 3-year road hazard warranty, and they are competitive with Discount Tire, AND they now do front-end alignments (a brand new machine) which Discount doesn't do. Can't say enough about these guys. I highly recommend them. read more

I'll agree that the staff, including Beth, is very friendly. But for me, this is where the positive experience ends. I took my vehicle in for an oil change, an alignment, and to have my slightly leaking sun roof checked out prior to a road trip I was taking that weekend. I was later told on the phone by Beth that I would actually need new shocks for the car and that they would run about $1000. I agreed to that and picked up the car the next day. Two days later I head out for my road trip and about three hours in, I decide to use the wipers to clean the windshield. But unfortunately, the fluids were completely drained. I've had hundreds of oil changes over the years and have always had the wiper fluids checked and refilled during the process. A little annoying considering I specifically told Beth that I was going on a road trip and wanted to make sure everything was good on the car (not to mention I just dropped $1,500 at their shop) but overall, not a huge deal. Then about another hour into the trip the lights on top of my car come flying off, causing damage to another vehicle! I find it very unusual that I have never had any problems like this with my car and literally two days after I get my car from Friendly this happens. On top of that, my sunroof continued to leak water into the interior of the car and has now caused some water damage to the floorboards and carpeting. I spoke with Beth upon my return about all of the issues I was having since the repairs took place, and after a few days "of investigating" was told that they had done absolutely nothing wrong and would not be willing to help resolve the issue. She explained to me that the technician noticed that a plastic piece on the lighting system was loose so he added a few screws. I'm completely confused as to why this wasn't relayed to me so that I could make an actual repair before the trip. In the end it would have only led to a bigger invoice for them. I manage an enormous apartment property within blocks of the shop and will be informing all of my clients to steer clear of "Friendly" and risk taking their cars somewhere else. I definitely suggest to anyone reading this to do the same. read more

Gregg and the rest of the guys are seriously the nicest group of people! I've been in Austin for almost 9 years and did not have a car place I trusted. It was very stressful having to find a place every time something was wrong with my car. Well ladies and gents, that changed today! I have so much respect for this place bc they respect their customers. They're super honest and don't try to upsale you on things you don't need immediately. I seriously can't say enough. They're angels. Plus, I love when I can support a family owned small business :) I whole heartedly recommend this place!!!! read more

Friendly Car Care provides an extremely high quality of service. I recently brought my vehicle into FCC to get a second opinion on an expensive part replacement another shop recommended. After the mechanic looked over my vehicle, he was of the opinion that the part did not need to be replaced. He even took the time to show me the undercarriage of my vehicle, explain how the different parts of the suspension work together, and show me how an alignment is done. I appreciate their honesty and great service. I will be returning to Friendly Car Care for my vehicle maintenance knowing that they will provide friendly, honest, and quality service. read more

My family and I have been bringing our cars here for years. They live up to their name of Friendly, and we always recommend them to our friends. They have always worked quickly on our cars, and helped them last until all that's left is to sell them for scrap. They frequently have deals that are great, ac deals during the summer, heater deals during the winter, etc. Definitely take your car here, and they will take care of you. read more

5 stars..that's right! And well deserved! I had taken my suv to two other mechanics (NTB & Car X) before I found Friendly. I spent hundreds of dollars and still not fixed. My check engine soon light was on since 2011 and that meant I could not get my vehicle inspected. Word to wise - go local. Greg really took the time to help me understand the codes, the issues behind the readings, the cost of fixing before ever trying to rectify the problems. Needless to say, my suv is fixed and now legal for the road! They even provided me a ride to and EVEN from work. Great location just off 183 & Burnet too. I have finally found a "hometown" mechanic!! read more

Great local business! Gregg explains every detail of the repair(s) needed. I have been taking my vehicles there for a number of years & will not take them anywhere else. In other words my cars may change but I will not change mechanics! They are great for routine visits all the way to major repairs! read more

I was very impressed with Friendly Car Care. The waiting area was very clean and stocked with water and coffee. The guys at the front counter were helpful and friendly. They did not try to up-sell me on anything! I even heard them talking to a man who brought his car in for service and had authorized a certain amount of money to spend. The guy at the front counter told him, "your services will not even come close to that! We are not going to spend your money if it is not needed". WOW -- refreshing! I will be going back with my other vehicle and for all future maintenance on my cars. I have told three people already what a great place this was. I will recommend it to anyone. Keep it up guys, we need honest, hardworking folks to turn to! read more

Saviors! I have been using Friendly Car Care for five years always surprised with how quickly my vehicle was ready and the staff is always Professional and Friendly, of course. This week I took in my Audi A4 to get a timing belt replaced after I was told by another shop it had snapped. They determined that I actually only needed to replace a FUSE. So I go from a $3K repair to a $50.00 expense. WOW!!! Another shop would have raped me with the full repair! Luis Garza de Haro Special thanks to Michael and Matt I will follow you guys wherever you go. read more