Dr. Tan and his staff are truly amazing. This was by far the best dentist visit that I've had…read moreduring my 43 years of living. The environment is relaxed. They are very attentive and thorough. They go above and beyond to address your concerns and explain your treatment(s) while being patient. I really felt valued as a patient. I feel grateful to have found this office and my new dentist.

This office is very nice and clean, the doctor treated my child very well. Good size waiting…read moreroom，doctor is great and great experience. They really touched my heat.Definitely I will be coming back.

Great care and super friendly staff. Excellent doctor who really knows his stuff!!! Been going…read morethere for several years now, revel 40 minutes to get there because they are THAT good.

I recently started going to Spring Premiere for my first implant. I'm almost done & the entire…read moreteam/staff have been amazing throughout the entire process, starting with the consultation. The Dr. was professional, very thorough & gentle with every procedure from the extraction to the bone graft and screw implant. I have & do recommend others to give them a try.

1 Star - Extremely Frustrating Lack of Communication…read more Our experience with Rayford Modern Dentistry in Spring, Texas has become incredibly frustrating, not because of the amount of money involved, but because of the complete lack of communication regarding a refund we are owed. We were informed that our refund of approximately $280 was submitted for processing on June 11, 2026. We later spoke with Bill, who told us the refund check had been processed and would be mailed. It is now August 22, 2026 -- more than two months later -- and we still have not received the refund. More frustrating is the lack of communication. We have attempted to resolve this directly with the office, including communicating with Bill and Roxana and following up by phone, yet the matter remains unresolved. No check. No email. No letter. No returned phone call explaining what happened. No meaningful update. At this point, it isn't even about $280. It's about basic customer service and accountability. If there is a legitimate problem processing a refund, communicate that to the patient. Don't tell someone a check has been processed and mailed and then leave them chasing the office for months trying to figure out what happened. We have now had to escalate the matter beyond the local office and contact the practice owner and PDS Health leadership simply to try to get an answer about a relatively straightforward refund. We have given the office numerous opportunities to resolve this privately and professionally. Unfortunately, the continued lack of communication has left us extremely disappointed. I will gladly update this review if Rayford Modern Dentistry resolves the issue and provides an explanation for what happened. Until then, based on our experience, I cannot recommend this office when it comes to billing/refund issues and communication.

I have an upcoming appointment and was called about it. I could not understand the message due to…read morethe speed of the speech. They call and talk so fast that it can't be understood. I honestly have no idea what time the appointment is. If only they had made a calm relaxed message I would not be here now writing this. No text message. No e-mail. Just a rushed voicemail that cannot be understood. Anyone else have this issue. So frustrating.

I had to find a new dentist for my mouth full of crowns for a cleaning. I looked at the reviews on…read moreyelp and decided to try this place. They were super nice over the phone and when I walked into the office I was so impressed how adorable it was. Definitely a boutique atmosphere! The Dr. Was super adorable, friendly and made me feel very welcomed! The hygenist was a sweetheart! I am so excited to find this office and they actually take my Aetna medicare... so it was a perfect decision

Great overall experience! Everything from cleanliness of the place to the friendly staff. My family…read morehas found our new dentist! Amazing service.

UPDATE: After getting my X-rays from Element and taking them to another local dentist. HE said I…read moredidn't need a deep cleaning (Had one in Nov of 2023) he was EXTREMELY thorough in explaining my teeth and how they were rated. With a bridge exception. I have all 1's..... I have maintained good dental health all my life. Beware of Dental Clinics that are only concerned about the money. Whether, you're out of pocket or have insurance coverage. Would NEVER recommend Element Dental to ANYONE!!!!

55 minutes later and the only thing they've done is clip the dental bib...I stopped coming because…read morethey take an extremely long time, EVERY time we come. The only convenience is that it is near the neighborhood. If you are expecting to be seated and treated within your appointment time, do not book here. If you got time to waste and live near Deerbrook, by all means book here.

Very happy we found them. My daughter is 8 and was very…read morenervous. The hygienist was sooo patient and gentle. The dentist was great and didn't suggest any unnecessary treatments. Said her baby tooth is on watch for a cavity but we will check it in 6 months. Other dentists we have been to would have suggested fillings or caps right away!

Let me start by saying that Deerbrook Family Dentistry is my primary care dentist through my…read moreinsurance company. I had a huge hole in my back tooth that was causing me severe pain to the point I couldn't chew food, even on the other side of my mouth. I arrived and was promptly taken to the back, where I was cared for almost immediately. Saw the dentist and she told me she didn't think she could salvage the tooth and that it would require extraction. She wrote me a prescription for antibiotics and Tylenol 3 for the pain, as well as a referral to an oral surgeon located near the office. I scheduled the consultation (which apparently is standard when needing emergency oral surgery) for the next day at the other facility and was looking forward to having the issue taken care of quickly. An hour before the appointment time, the other location called me and informed me that they did not accept my insurance. So, I called back up to Deerbrook Family Dentistry for a referral to a place that accepts my insurance, only for them to tell me that Dr. Perez only refers patients to that specific facility so it would be my responsibility to find a surgeon to remove my tooth. Excuse me, but I don't remember going to dental school and meeting an entire network of other dentists and dental surgeons. As a matter of fact, I know absolutely ZERO people in the field of dentistry. How am I supposed to know where to find an oral surgeon, considering I don't have a rolodex full of all sorts of colleagues/dental professionals? More importantly, why on earth would my in-network dentist refer me to an out-of-network oral surgeon, knowing full well that my insurance wouldn't cover the visit? How does she not have another facility she can refer me to? The solution I was given was to find my own oral surgeon, set up an appointment, and then call back with the new oral surgeon's information so that they can then send a new referral to the surgeon. Mind you, the hole in my tooth is so painful that I can't even see straight, and I am now having to make my own professional connections in an industry that I don't even work in, just to get my tooth taken out because Dr. Perez only refers patients to one specific oral surgeon and can't be bothered to think of one other oral surgeon in the whole world she could refer me to. So my emergency tooth extraction went from a quick fix to not getting fixed for a month out from my initial visit. I just don't understand the logic behind her decision to send me to a clinic that doesn't accept my insurance and how the process has fallen solely on my shoulders. Like, what kind of primary care is that?

During that conversation, I was informed that the office was already aware of the review I had…read morewritten regarding my personal experience and my wife's experience as a patient. At the beginning of the call, I was also advised that the conversation was being recorded. During the discussion, I was told that if I continued posting reviews, the office would pursue having those reviews removed from public forums. I found that response concerning because my review was based solely on my personal experience and observations. I believe patients should be able to share honest feedback--both positive and negative--so others can make informed decisions about their healthcare providers. My intention has never been to misrepresent facts or unfairly criticize anyone. I have simply shared my experience as it occurred and have done so respectfully. I believe transparency and open communication are important, especially when it comes to patient care and customer service. For that reason, I stand by my review as an honest account of my experience and my wife's experience with the practice. I tried to call in to make the payment and the manager would not make the payment.

Started out okay, front folks were very nice. The regular staff Dentist had trouble removing a…read moretooth, had to take a few time outs while they gave me extra shots of some kind of Novocain stuff which was not a normal experience. Anyways, after about 3 return trips to get the stitches from failing we just about gave up. After that, the incompetence snow balled. Wild Rose gave me the thorns for sure... run away if you can, these folks are amateur at best.

had a great experience, supper friendly and professional and great with kids ! Will definitely be…read morecoming back in the future !

Hey my name is Angelle B. And first and foremost I want to say Dr.Akram , Esther and the entire…read morestaff was so awesome! I had dentures placed in and at first I felt really nervous but they made me feel really comfortable and confident before and after and I didn't feel much pain ! Thanks you all I recommend this dental clinic to any one in need of a dentist ! Thanks again !

Dr. Appel is the best dentist. He is honest, educated, kind and understanding. He will do what he…read morecan to help his patients and my family and I are very grateful! Thank you Dr. Appel

Humble Dentistry has to be, if not already, one of the top 5 dentists in Humble area. I've been…read moregoing to this location since Dr. Lunson started her practice and now under Dr. Appel. The customer service and care did NOT waiver with Dr. Appel and his team. The dental hygienist, Yaneth,his top notch with providing excellent teeth cleaning. I look forward to my checkups as I know I'm going to get A+ service.

I went to Dr. Cai Shiwei from my dentist for a possible...probable root canal. He couldn't tell for…read moresure from x-rays. So requested that I wait a week. Well, the pain had subsided. So I said ok. A week later, it didn't hurt but the x-ray showed the truth. He started the root canal right then. It was planned from the prior week. While it presented challenges, he completed it quickly. The staff gave me precise instructions both verbal & written. I appreciated the written because.... I forgot. Jaw was very sore for 2 days but not painful. I'm really happy with his expertise, his personality (fabulous), & his great staff. Thanks so much!

These people are deceptive. I called Missy and Dena in July of 2017. I explained to them that I…read moreneeded to come in for a consultation. They said ok that's fine. I told them My ins. Pays 100% on consultation. They still sent me a bill. D. Carolina