To the operating manager at Guitar Center in Moreno Valley, California (Phone: 951-413-2951): shame…read moreon you. I bought the pedal listed below online: Item SKU / POS #: 120780474 GCW: 9802646270 Item: Used Arion Vertex SCH-Z Effect Pedal Price: $199.99 In the online picture, the pedal was in the original Vertex/Michael Landau box. Having the original box adds to the value. Not only was the box missing, but so was one of the knobs, and the pedal was completely dead. So, I give the operating manager at this Guitar Center 5 stars for your complete guarantee--I will definitely avoid shopping at this Moreno Valley Guitar Center. I returned the pedal to my local GC, so there is no need for any slick responses. DO BETTER.

From the moment I walked in, Andrew made the entire process of choosing my very first guitar feel…read morelike a backstage VIP experience. He went above and beyond. No pressure and no sales tricks. Just honest opinions and real guidance. I appreciated how he explained every detail and helped me pick the guitar that felt right for me. Steve stepped in at the perfect moment and helped me get a great deal when it was time to buy. He made sure I knew about all the Black Friday and Cyber Monday sales so I could get the best value. Lisa was very friendly and easy to talk to. She made signing up for my guitar classes simple and stress free. The entire team made my first guitar purchase unforgettable. This is how customer service should be done.

I had a great experience at this guitar repair shop. We've taken my son's guitar to Guitar Center…read moremultiple times and paid out of pocket each time, but the issue kept coming back over and over again. When we brought it here, the gentleman took one look at the guitar and immediately knew exactly what was wrong. He fixed it perfectly and took the time to explain what caused the issue and what my son should do moving forward to prevent it from happening again. He was incredibly friendly, patient, and very knowledgeable. You can tell he genuinely cares about helping his customers. The service was excellent from start to finish. Highly recommend this shop to anyone needing guitar repairs or advice--you'll be in great hands!

Unfortunately I have to rescind my 5 star rating after my last experience with Chris…read more I took a 1979 Flying V to him for a refret. After how well he did my previous job, there was no other choice in my head than Chris to do the job. First, the price was PRETTY hefty. $541. Refret, nut, and setup. Usually a set up is thrown in free of charge when you do a nut and refret but whatever. No big deal. I knew from past experience that the job would be done well and it was worth the money. It wasn't. Not in the slightest. First off, the nut is in the slot uneven. It sits further towards the high e string than it should, and it hangs off the fret board slightly. Meaning there's a gap where you can feel the nut slot on the low e side. Annoying since your finger rests there quite a bit. Second, the refret was NOT good. There were still scratches in the top of the frets you could feel when bending strings, there were very sharp fret ends poking out of the side of the fret board, and the fret board was MANGLED on the sides and top. Third, there WAS A MASSIVE spot of damaged finish on the back of the guitar. Obviously the guitar was resting on a rag or something with some kind of solvent on it, and damaged the paint in a 3x5 spot where the nitro finish was cracking and flaking off. Another small thing was that the guitar was missing a tuner mounting screw. I took photos of the guitar before and it was there. Not sure why it was removed or why it went missing but it was an original Grover imperial screw from the late 70s so it's not easy or possible to replace it. One shiny new screw is not highly visible. I was supremely disappointed in the workmanship. It feels like it was done in about 2 hours as fast as possible with at little care and thought for my instrument as possible. When I got it back, I had to knock the fret ends down myself flush with the neck, and I polished the frets from 1500 to 3000g and polished them to how they should have been for almost $600. The guitar is now currently being refinished, because the back of the guitar was just so disappointing to see that giant spot that was just cracking and peeling more and more every day ruining the beautiful 40+ year natural wear. I wrote him a nicely worded email asking for an explanation but got no response. So this is why this review is finally coming out. I have read that Chris has a tendency to get argumentative with customers who have genuinely bad experiences, so you can trust what I say or not. I think my photos speak for themselves. I have no reason to be dishonest. I've sent plenty of people to Chris's guitar shop over the years, but unfortunately I got some real dirty. Now it's costing me a pretty penny.

Great store they helped me out real good. Specially to that…read morerep they have, Megan. Great sales person

I've been to every music store that sells guitars in SoCal and now most have closed. Lately I found…read moreI favor the staff at this GC. After numerous interactions with the staff and my own gear research, I ended up purchasing a new drum set and guitar for my kids last month. This month needed to deal with a problem I had with my sons guitar and the staff here have been so helpful and made sure I left happy. I would name my favorite staff but they were all so helpful... even the tech who doesn't make any money for helping me was incredible.

Good guy, serious, resourceful, talented. Always a good experience. He is well deserving of your…read morebusiness.

Took my Yamaha guitar in for fresh strings and a proper setup. Was greeted professionally,…read moreexplained what I wanted. got a price quote & was told it'd be done in about an hour. Figured that'd be a bit optimistic...got a call back 25 minutes later saying it was done. Granted, the instrument needed very minimal adjustments, but still... Went back to pick it up, didn't really need to strum it - one look told me it was set up properly. Paid the gent (pretty nominal fee BTW), took it home...massive difference in playability. Needless to say I'll be doing future business with Redlands Guitar Shop. Well done & well recommended.

Ector was friendly and invited me to his shop where I saw his workspace. I could tell he knew…read moreguitars by the guitars he made and had on his rack, I played a few of them and they were great. He set up my Strat which was about 45 years old. He improved the action and overall feel. He had it back quick. I would definitely recommend Ector and plan to bring my Taylor acoustic to see what he'd charge to fix a crack in the body.

Ector is thee guitar guy too!!! Been to him about 3 times now all for different projects! One for…read moremy Amp, mandolin, and acoustic electric guitar and without a doubt he was able to fix everything! Great prices and has always given me a discount! Super honest guy and local as well!!! Check him out you won't regret it :)

I love this store! They have a wide range of used gear, but they don't just have anything. They…read morehave nicely curated stuff for sale. Everything from expensive to affordable... but even the affordable stuff is good (imo) affordable stuff. I picked up a cool discontinued JHS pedal. Jeremy, who works there was very helpful and set up an amp and bass for me to try it out before I made up my mind. I'm definitely visiting this shop again!

Everything a musician or, in my case, wannabe musician, could ask for in a guitar shop. Tons of…read morebeautiful older guitars and amps to try out. Lots of records to peruse. Random instruments and drums etc to check out. Extra kudos to Eric and to the Luthier Nathan who has worked on some of our guitars. Very nice bathroom too.

The only pawn Shop that I've been to that actually knows their stuff when it comes to vintage and…read morehigh end bass guitars, guitars , amps and pedals. Fair deals, friendly down to earth transaction approach and the only place I trust after a bad experience a while back with a large chain pawn shop in Whittier ( some one really wanted One of My bass guitars bad enough... ) but now I only deal with Golden State pawn. It's the spot with cool, knowledgeable dudes behind the counter

This place is great! Was very sad to have to sell my guitar but Bobby was super friendly and gave…read moreme a very fair offer! Said he'd find a great home for old blue. I'll definitely be back in the future.

Great Place. Real, Honest. And has a little attitude! Love you guys keep rocking!…read moreYou can get basic musical instruments or dive into great selection of higher priced parts and gear! Thanks Again Team!

A local institution providing great, knowledgeable, and friendly service. Great selection of amps…read moreand guitars (new and used).