Took my Guitar to Rick for the first time. He was very knowledgeable and repaired it in a timely…read moremanner. He was very respectful and full of guitar wisdom. I will certainly continue to bring my guitars to him.

I started taking lessons from Rick in January after having played in the 60s. I was somewhat…read moreapprehensive after such a long layoff but Rick quickly made me feel at ease and showed lots of patience since my memory isn't the best. He's the most knowledgeable and talented guitarist I've ever come across. He plays all genres of music and he never pressures you and shows nothing but patience. I highly recommend him if you are just starting out or starting over again like I did after 50+ years. He also repairs guitars and sets up your new guitar making necessary adjustments like he just did for me with my new Squier Stratocaster.

From the moment I walked in, Andrew made the entire process of choosing my very first guitar feel…read morelike a backstage VIP experience. He went above and beyond. No pressure and no sales tricks. Just honest opinions and real guidance. I appreciated how he explained every detail and helped me pick the guitar that felt right for me. Steve stepped in at the perfect moment and helped me get a great deal when it was time to buy. He made sure I knew about all the Black Friday and Cyber Monday sales so I could get the best value. Lisa was very friendly and easy to talk to. She made signing up for my guitar classes simple and stress free. The entire team made my first guitar purchase unforgettable. This is how customer service should be done.

My husband got a quote for a guitar we were trying to sell to buy a new one. My husband was quoted…read more$318 he said he would think about it was told shouldn't change in a week. Went in 2 days later and the girl told him $250 despite having a quote from 2 days earlier for $318. She went ahead and said market changes daily and that's the price. Called corporate and what she said was very wrong and they should've honored the price. I do not recommend selling your used gear there especially if they don't honor their own policy!

If you need a guitar guy to fix up your instrument right, this is your guy. Have been to his shop…read morecouple of times and he has got it right every single time. He also explains what and how exactly he is fixing your instrument to make sure you're not in the dark. He has passion for his craft. Apparently he does amp stuff too which im willing to bet is also good.

I had a great experience at this guitar repair shop. We've taken my son's guitar to Guitar Center…read moremultiple times and paid out of pocket each time, but the issue kept coming back over and over again. When we brought it here, the gentleman took one look at the guitar and immediately knew exactly what was wrong. He fixed it perfectly and took the time to explain what caused the issue and what my son should do moving forward to prevent it from happening again. He was incredibly friendly, patient, and very knowledgeable. You can tell he genuinely cares about helping his customers. The service was excellent from start to finish. Highly recommend this shop to anyone needing guitar repairs or advice--you'll be in great hands!

I called in to see about selling some product to the store, and I was so lucky that Daniel from the…read morerepairs department was available to answer my questions and concerns ahead of the time. Throughout the entire conversation he was patient and authentic and clearly had a veteran understanding of the products he was discussing with me. I will go here for anything I need in the future, so thank you Daniel. I have never met somebody as genuinely hospitable and knowledgable on their equipment and protocols prior to today.

Great store they helped me out real good. Specially to that…read morerep they have, Megan. Great sales person

Good guy, serious, resourceful, talented. Always a good experience. He is well deserving of your…read morebusiness.

Took my Yamaha guitar in for fresh strings and a proper setup. Was greeted professionally,…read moreexplained what I wanted. got a price quote & was told it'd be done in about an hour. Figured that'd be a bit optimistic...got a call back 25 minutes later saying it was done. Granted, the instrument needed very minimal adjustments, but still... Went back to pick it up, didn't really need to strum it - one look told me it was set up properly. Paid the gent (pretty nominal fee BTW), took it home...massive difference in playability. Needless to say I'll be doing future business with Redlands Guitar Shop. Well done & well recommended.

Soto Shop Customs is a great guitar shop. He does custom builds, repairs, and will customize your…read moreguitar or bass. He is extremely talented, a genius, hardworking, dedicated, and will only use the best possible parts and equipment on your guitar. Between my son & I, we have 3 Soto Shop Custom guitars. He also handles our repairs, and work we have had done on our other guitars too! He is such a great guy, we consider him to be family as well. If you can dream it, Ector can build it! Thank you Soto Shop Customs!!! --Mike & Matthew Cummings

Great dude very knowledgeable, took my bass with a warped neck and he repaired it same day now it…read moreplays like a dream, would recommend to anyone in need of a setup, absolute killer work

I love this store! They have a wide range of used gear, but they don't just have anything. They…read morehave nicely curated stuff for sale. Everything from expensive to affordable... but even the affordable stuff is good (imo) affordable stuff. I picked up a cool discontinued JHS pedal. Jeremy, who works there was very helpful and set up an amp and bass for me to try it out before I made up my mind. I'm definitely visiting this shop again!

Everything a musician or, in my case, wannabe musician, could ask for in a guitar shop. Tons of…read morebeautiful older guitars and amps to try out. Lots of records to peruse. Random instruments and drums etc to check out. Extra kudos to Eric and to the Luthier Nathan who has worked on some of our guitars. Very nice bathroom too.

Bobby always provides a friendly, helpful, and kind environment. He is very knowledgeable about all…read moresorts of things,and makes going there always a straight forward, hassle free, safe experience. This place is very trustworthy and I would highly recommend this place.

This place is great! Was very sad to have to sell my guitar but Bobby was super friendly and gave…read moreme a very fair offer! Said he'd find a great home for old blue. I'll definitely be back in the future.

Great Place. Real, Honest. And has a little attitude! Love you guys keep rocking!…read moreYou can get basic musical instruments or dive into great selection of higher priced parts and gear! Thanks Again Team!

I really love this local music shop. Recently moved to Claremont and found this gem of a service to…read morethe community. My son's bass guitar stopped working and they were able to easily fix it quickly. Courteous staff and a good selection when you need equipment in a pinch.

Gary was knowledgeable and very helpful. We brought in my son's guitar for a full service. He was…read morehaving issues with a fret as well. I don't know what it was exactly but he was able to fix it, and service it in a timely manner. Thanks, Gary For your help. I am sure we will be back with our other guitar.

Gary is a master at his craft. Brought in a 12 string acoustic and custom shop 6 string electric…read morethat were in desperate need of some love and he brought these high-end instruments back to life. He delivered above and beyond expectations. Awesome guy who is passionate & knowledgeable about the industry. He is now my go to tech for all of my guitars. Thank you!