I dropped off my Fender Squier Stratocaster (part of an old beginner package, never set up, sat in…read morean attic for decades but in great shape) at the Lake Forest Guitar Center for a professional setup. As a new player, I wanted to start on a guitar that wouldn't fight me. Max, Alex, and Rob were fantastic -- patient, welcoming, and never once made me feel intimidated as an older beginner. I can't wait to get the guitar back and start my journey off on the right foot. Thank you, guys!

I am relatively new to guitar and I was tuning the strings. I wanted E and my tuner was reading D#…read more I called the store and Max answered the phone. I asked him if I brought my guitar in, could someone help me. He walked me through on the phone and gave me the why and the how with his explanation. I fixed it when I hung up! Thank you Max, I appreciate your kindness and also for saving me a trip. I will now know how to fix it if and when it happens again. Thank you again, Jenn

To the operating manager at Guitar Center in Moreno Valley, California (Phone: 951-413-2951): shame…read moreon you. I bought the pedal listed below online: Item SKU / POS #: 120780474 GCW: 9802646270 Item: Used Arion Vertex SCH-Z Effect Pedal Price: $199.99 In the online picture, the pedal was in the original Vertex/Michael Landau box. Having the original box adds to the value. Not only was the box missing, but so was one of the knobs, and the pedal was completely dead. So, I give the operating manager at this Guitar Center 5 stars for your complete guarantee--I will definitely avoid shopping at this Moreno Valley Guitar Center. I returned the pedal to my local GC, so there is no need for any slick responses. DO BETTER.

From the moment I walked in, Andrew made the entire process of choosing my very first guitar feel…read morelike a backstage VIP experience. He went above and beyond. No pressure and no sales tricks. Just honest opinions and real guidance. I appreciated how he explained every detail and helped me pick the guitar that felt right for me. Steve stepped in at the perfect moment and helped me get a great deal when it was time to buy. He made sure I knew about all the Black Friday and Cyber Monday sales so I could get the best value. Lisa was very friendly and easy to talk to. She made signing up for my guitar classes simple and stress free. The entire team made my first guitar purchase unforgettable. This is how customer service should be done.

Great store they helped me out real good. Specially to that…read morerep they have, Megan. Great sales person

This store is my "go to" for anything that I need in a pinch. The only problem is that they are…read moreunder staffed so I have never just gone in there, found what I needed and paid for it in a timely matter.

I could turn this review into a small manifesto, but I'll keep it short. This was the second Guitar…read moreCenter I visited today. The first one wouldn't even get a guitar down for me, so, frustrated, I drove here. I had a budget and was ready to buy a Telecaster. Jack talked me through my options and gave me an extensive breakdown of the Fender line. I explained what I was looking for, and it came down to a $1,400 used Ultra Tele or a $700 Player II. Jack gave me the pros and cons of both, and I decided on the Player II. I freaking love this guitar. It's exactly what I wanted, and it's the second guitar I've bought from this location this year. Also, a shout-out to John--he's always great on the phone and helpful on the floor. Thank you too the staff here for keeping my hope in Guitar Center alive.

I was ready to buy a piece of gear. The guy said he had to check the back and I was waiting forever…read moreuntil I finally went to look around for him. He was on the other side of the store helping other people out. He saw me and was like "oh yeah sorry we can't sell you that one. You have to buy it offline." First off, why didn't you just come and tell me that instead of completely ignoring me? Second, why couldn't you guys have ordered one offline and then sold me the demo? You lost out on a $700 sale and wasted my time.

It's been a long time since I was able to treat myself to an expensive purchase. I had the…read moreincredible experience of being assisted by Chloe, who was patient and understanding of my preferences throughout the process. Her sincerity in wanting to help me find the right guitar was genuinely felt. Even though the store was clearly busy, she made a point to check in on me throughout, going back and forth to see how she could help without ever making me feel like an afterthought. Someone like her should be in every customer service setting. If you're lucky enough to be helped by Chloe, you're in great hands. Chloe, if you ever get read this - my soul and inner child will be able to celebrate every time this guitar is in my hands because of you. Thank you so much from the bottom of my heart And loud shout out to Grant also for being meticulous while setting up my new guitar! Quick, precise, and kind enough to answer all my nerdy guitar questions while he's setting it up!

This Guitar Center is well set up, especially their drum department. Sets to try are on display for…read moreyour playing pleasure & in the cymbal room there is a set if you really want to go full bore! Great selection of snare drums & cymbals in there as well. If you're looking for a drum kit, sticks, hardware, etc, go see Lonnie. He will take GREAT care of you! Also, amazing selection of guitars, keyboards,& anything else the musician needs.

I'd like to give a special shoutout to Taylor, Aaron, and another team member whose name I…read moreunfortunately can't remember. All three of them made my purchase of the RCF 905 MK3 AS subwoofer an absolutely seamless experience. Taylor, in particular, stood out for his knowledge, professionalism, and patience. He took the time to understand my needs, budget, and intended use rather than simply trying to make a sale. His recommendations were based on real-world experience, which gave me confidence that I was making the right decision. Also giving Aaron some love here too, gave me an awesome deal with the warranty and shipping which made this even more sweeter. The entire team was friendly, helpful, and easy to work with from start to finish. Customer service like this is becoming harder to find, and it truly made a difference in my buying experience. If you're shopping at Guitar Center and need assistance, don't hesitate to ask for Taylor. You'll be in great hands. Thanks again to the whole team for helping me find an amazing subwoofer!

Fabulous customer service from Chris. Traded my Taylor for a Martin. I couldn't be happier. Joey…read moreanswered the phone when I was inquiring and he was spectacular, too. Thanks guys! I'll be back!!

I first called to see how long it typically takes to restring an acoustic guitar when 1 string is…read morebroken. The guy who answered said it could be done same day, or could take a couple days, depending on how many guitars are in line for repair. Thankfully he also told me the tech was coming in in a few days, on Thursday. When I brought it by on Thursday, I got to speak to the tech & show him the guitar. He explained the 2 options and what's included for the price. At first, I was experiencing sticker shock - I'm not a musician, so I didn't expect things to be that much! BUT I bought the guitar for my kiddo 5 years ago & hadn't done any kind of upkeep, so I bit the bullet & went with the higher option. Vincent, the tech, surprised me & got it done in just a couple hours. I was able to pick it up before closing time, which was a nice surprise for my boy. Man. I am glad I went with the top deck (something) option... it looked like a brand new guitar! He really did a terrific job - the wood looked all smooth & conditioned, the strings were tight & low, it was even tuned... my son was verrry excited about it! This is where we bought the guitar, and we'd definitely go back to this Guitar Center for repairs & future purchases! I love that they sell used gear too.

I've finally had enough of this craphole store and company in general and today sent me over the…read moreedge. This is nothing personal to any employee there (okay maybe) but I spent over $1000 in bass set up earlier this year (no breaks full premium ones at that that I didn't ask for, you would think MAYBE they'd do a 5%-10% off deal after 5 of them for a regular customer). Anyway, brought a used older rare bass in (little information online on what they are worth for that matter) to sell around 11am on a given day. The first sales associate named George told me he needed a tech to evaluate it first (guy wasn't in until 1pm so had to wait 2 hours).. but he could write up a ticket and give me a quote based on ones previously sold online which is their company policy for appraising gear. That quote (minus any repair work yet which it didn't need) was between $300-350, cool. Came back after 1pm, tech was in finally. Nothing wrong or at least nothing THAT pressing where it needed a set up where I would be charged $70 from the quote buy price. Tech starts tinkering adjusting truss rod and strings then says "oh look the neck needs a shim and this and that" after he made adjustments to it which it didn't need. Their purchase of your guitar will always be LESS set up costs (it's a total scam, any guitar or bass will need tiny bits of this or that because they are trying to skim more of their purchase price off you, but this bass was 100% playable and surprise, already set up by another GC recently so it was a test that you guys failed). So back at the register on the second trip, the first associate again helping me now suddenly all of a sudden isn't sure what price GC can buy it for (even though we found a listing of the exact same bass online previously and agreed to it). Because I questioned the hesitation, he now passes the info to the sales manager and he sends pics to some offsite ghost team of appraisers at corporate. After a 30 min wait, he says the best they can do is $150 minus the $70 fake set up it didn't need. This bass would end up next week on their wall for sale for $524 the first associate told me anyway. I wasted nearly a whole day off to get jerked around. If I could give zero stars I would. NEVER EVER SELL YOUR GEAR TO GUITAR CENTER, they lie, cheat and waste your precious time. If I wanted to get low balled that bad I would sell it on Craigslist. All of the above statement is true and honest to my knowledge of times and dollar figures discussed with sales associates at the Brea Guitar Center. YMMV but I would run far away. After all the money I spent at this store this was the straw that broke the camel's back..SUPER UNPROFESSIONAL staff and Scamming buy policy.

Love GC & all it has to offer. I come here for drum supplies & great selection of cymbals. I love…read moreto test them out & test out sticks & snares as well. The employees are super cool & always helpful. I must say this IS the tiniest Guitar Center I have ever been in!

1 star Tried to sell a pair of speakers and the guy working…read morethere offered me $15 for both. Straight up insulting. He's lucky I didn't beat his ass right there in the store for that bullshit lowball. Complete waste of time. and they are known for deleting all of their bad reviews go to any other guitar center this one has a fat chud as manager, not worth youre time, not worth youre business!

Went in to trade-in some items for a high value item. Team was very professional. Inspected…read moreeverything accurately and trade-in was fair. Item was not in stock at this GC so was ordered in super fast from another GC close by. 10/10 experience.

Even a quick walk through here and you'll be delighted. It's clear that the employees love their…read morejob here and make you feel happy about music and instruments. Thank you.

I had an excellent experience with Ulysses! He did an amazing job working on my bass, and I'm…read morereally happy with how everything turned out. His attention to detail and quality of work really stood out. What I appreciated most was the great customer service. He took the time to explain things to me and recommended some products and tips to help me properly take care of my new bass and keep it in great condition. It's always nice to work with someone who genuinely cares about their craft and their customers. I definitely appreciate Ulysses' work and would recommend him to anyone looking for quality bass setup and service!

I am extremely disappointed with my recent experience at Guitar Center. I ordered a brand-new…read morespeaker Mackie Thump215XT 15" 1,400W and paid for a new product, but what I received was clearly a used speaker, Mackie Thump 215 which is a different model. The packaging appeared to have been opened, and the item showed signs of previous use. When customers pay for new equipment, they expect to receive exactly what was advertised. Receiving a used item instead is unacceptable and reflects poor quality control. This experience has made me question Guitar Center's commitment to customer satisfaction. I hope Guitar Center takes responsibility for this issue and improves its processes to ensure other customers do not have the same experience. I suggest is that you check everything before you leave the store make sure you're getting what you paid for!