We have taken my son's guitar to Ralph (their guitar tech) a couple times, the man is a gem!…read moreAnyone who needs tech work done on their guitars bring it into Ralph. He knows his stuff and is always a delight to talk to and appreciate his knowledge. Go see Ralph!!!

I called in to verify the deck I wanted. When I arrived, they "accidentally" brought out the more…read moreexpensive deck. I asked if they gave military discount, & when I went to checkout. "Oh. I guess this company doesn't give any discounts." No way? When I asked for a side of speakers, I wanted to save money b/c I'm just starting in my room. They told me to get $300+ Speakers & forget about the cheapest ones they could offer

From the moment I walked in, Andrew made the entire process of choosing my very first guitar feel…read morelike a backstage VIP experience. He went above and beyond. No pressure and no sales tricks. Just honest opinions and real guidance. I appreciated how he explained every detail and helped me pick the guitar that felt right for me. Steve stepped in at the perfect moment and helped me get a great deal when it was time to buy. He made sure I knew about all the Black Friday and Cyber Monday sales so I could get the best value. Lisa was very friendly and easy to talk to. She made signing up for my guitar classes simple and stress free. The entire team made my first guitar purchase unforgettable. This is how customer service should be done.

My husband got a quote for a guitar we were trying to sell to buy a new one. My husband was quoted…read more$318 he said he would think about it was told shouldn't change in a week. Went in 2 days later and the girl told him $250 despite having a quote from 2 days earlier for $318. She went ahead and said market changes daily and that's the price. Called corporate and what she said was very wrong and they should've honored the price. I do not recommend selling your used gear there especially if they don't honor their own policy!

I called in to see about selling some product to the store, and I was so lucky that Daniel from the…read morerepairs department was available to answer my questions and concerns ahead of the time. Throughout the entire conversation he was patient and authentic and clearly had a veteran understanding of the products he was discussing with me. I will go here for anything I need in the future, so thank you Daniel. I have never met somebody as genuinely hospitable and knowledgable on their equipment and protocols prior to today.

Great store they helped me out real good. Specially to that…read morerep they have, Megan. Great sales person

I could turn this review into a small manifesto, but I'll keep it short. This was the second Guitar…read moreCenter I visited today. The first one wouldn't even get a guitar down for me, so, frustrated, I drove here. I had a budget and was ready to buy a Telecaster. Jack talked me through my options and gave me an extensive breakdown of the Fender line. I explained what I was looking for, and it came down to a $1,400 used Ultra Tele or a $700 Player II. Jack gave me the pros and cons of both, and I decided on the Player II. I freaking love this guitar. It's exactly what I wanted, and it's the second guitar I've bought from this location this year. Also, a shout-out to John--he's always great on the phone and helpful on the floor. Thank you too the staff here for keeping my hope in Guitar Center alive.

Our son has been coming to Guitar Center for a little over a year for lessons. Our son has been…read moretaking drum lessons with Sierra, and she is phenomenal, knowledgeable, professional, and we've seen incredible improvement in his playing. Jack has also been a huge help, stepping in with a great attitude to fix issues that weren't even his fault. Unfortunately, the current lessons lead, Adrian, has been a nightmare to deal with. He has consistently given us the runaround, hanging up on me, lying not only about his schedule but the schedule he set out for our son, and showing a total lack of integrity. Most recently, despite multiple confirmations for an hour-long lesson, he overbooked the slot and only gave our son 30 minutes, then tried to blame his coworkers for the "miscommunication." It is exhausting having to double-check everything because we can't trust the person in charge of scheduling. If it weren't for the amazing teaching staff and the help we've received from people like Jack, Mark and John we would have pulled our son out months ago. Overall the staff and customer service at this store has been excellent. We've only had issues with this one lessons lead with his constant lying and lack of customer service. He continues to make our experience a complete nightmare. would be a five star review if it wasn't for the nightmare of dealing with Adrian, the lessons lead.

La Jones repaired my bass guitar & did an exceptional job , also completed the repair on the same…read moreday!!

OUT OF STATERS: Be warned that if you're trying to rent…read moreequipment, they will NOT let you use a non-California ID. So either come with someone with a California ID, or go somewhere else. Whoever has the California ID has to use a credit card in THEIR name also. This is not posted on their website but was told to me when I tried to use my New Jersey ID. Otherwise, the rental process went well. Staff friendly, but the out of state ID policy threw us off.

Reggie is a customer service boss. This man is both very patient and very professional…read more I could tell the other workers here were also working very hard and diligently, it's nice to know of a Guitar Center where I'm treated fairly. Being a female in musician is tricky sometimes but the vibe here is on point. Well done Guitar Center, I highly recommend this location.

Hello i stopped in tonight and had a great experience with Fabian his customer service was perfect…read moreI asked to listen to a couple of speakers and found some i really liked very happy with my purchase thank you again Fabian for all your help from john

Marco & Brad helped meet out and really went the extra mile to make sure I was well taken care of…read more These guys were great, the manager Adi was also super nice, the tech was a cool dude, every thing about this store and my experience was 100% great. They also had a cool selection of used pedals and were super knowledgable and down to earth. This is a Guitar Center I would buy from anytime. I was having a down day as I was in the area for something with a last minuet cancelation, my father is dying, and I have had numerous health issues myself recently and they completely turned my spirits around. Thanks guys!

I met one of the staff, his name is Frank, best customer service and he didn't rush me on my…read moreselection for the perfect mic stand. Got me the greatest deal and way within my budget. Highly recommending the store for great customer service and they have everything you'll need for your instruments and more.

It was my first time at guitar center and I needed a restring on an old guitar. It's $35 which is…read morepretty affordable. I came late on a Saturday so the tech was out but I was able to drop it off pick it up another day. Overall the staff were super nice and the process was quick and easy. They have a decent selection of guitars, drums and keyboards that you can check out and play with.

Came in to pick up a storage bag i had ordered on line for my daughter's band instrument…read more My first impression was, WOW! This place is huge! Every guitar, every amplifier, keyboard etc.. was well organized, price tags were clearly visible, well-stocked and properly displayed throughout the store. Stores employees were extremely friendly and professional and efficient. During my visit, I observed one employee educating two, young future DJ's on the proper use of specific pieces of equipment and which affordable items to purchase (no upsell observed) One item on my bucket list is to learn to play the bass guitar. With the big selection of bass guitars, amps and great pricing, I am tempted to return this coming week to purchase my bass guitar and amp so I can be a rock star :) Great and positive shopping experience

The Yamaha NTX1 that I purchased had fret buzzing issue. Cameron at the front door suggested me to…read morego straight to Xander to check. Xander suggested me to return / exchange it, and Ralph did it. Everything was smooth and pleasant. The second (replacement) NTX1 had the same issue. I went straight to Xander, and he remembered me! I was impressed. Not only he confirmed the issue, he also walked the extra mile to help me find the solution. He also connected me with Brett, the store manager. Brett was very pleasant and super helpful. He honored the 10% off from my trade in, and transferred it to my new order (different brand). Again, this branch is truly my fave music store now

Staff were very helpful and patient with me when I visited their store to get a speaker aux cord to…read moreconnect to my laptop. Very friendly staff.

I've loved the drums the entire 5+ decades of My Life. And randomly browsing My eyes lit upon this…read moreused Pearl drum kit, living in FL. Fast forward to dropping the proverbial hammer, I did the business, paid the $$, and finally - took forEVAh, emotionally speaking (just about 3-4 weeks IRL) - My drum kit arrived in CA. And here's where My magical day manifested. The Drumming Section Guy - Dewayne, the human being in the pics with the super cool hair - assembled the million drum parts while answering all of My newbie drummer questions. And while I was completely engaged & distracted, AllofaSuddenouttaNowhere My new Drum Baby was born! It really felt like Xmas morning, I was sooo, soo excited I almost peed Myself loll. Dewayne educated Me mostly enough that I was able to reassemble 87% of My drum kit at home; if I had to wrestle with that huge box We started with, I'm positive I would have been too overwelmed, given up, and sadly returned it... but That's Not How This Story Ended. Thank You Dewayne. You are a Good Human Being, and I will be forever grateful to You. These Guitar Center folks made a great hire with this one loll.

One of the gears of the tuning pegs was worn down on my acoustic guitar, so I came by on a Saturday…read more9/6/25 around 10:40am to see if they could help. As soon as I walk in, an employee who's sat down at a table with a clipboard asks why I came in today, and I tell him I'm trying to get my guitar fixed. He writes down my info and the make and model of my guitar, and directs me to the repair counter. To my dismay, I see that they put out a sign that said someone will return at 11am on the dot. They have a ton of cool gear to look at so I didn't mind browsing but once it got to be closer to 11:10, I decided to flag down the cashier. He made a call and asked for someone else to let one of the repair guys know I needed help, and said he'd be down shortly. I continue standing awkwardly for at least 10 more mins before Gene finally shows up. Now Gene is a nice guy, he clearly knows what he's talking about. At least to me, someone who's a complete novice at guitars and instruments in general. He inspects my guitar and the worn gear. When I asked him how that could've happened, he explains that due to my tuning pegs having an open-display, it makes it more likely for everything to shift around, which can lead to the gears being worn down over time. When I asked if I could just replace the one worn tuning cog, or if I needed to replace the entire set, he said he could replace just the one cog, but that it may be best to replace the entire set and additionally install enclosed tuner pegs. Considering the install would've been less than $70, I said go for it. I gave it 4 days before calling for a status on my guitar. It was infuriating trying to get a hold of someone from repairs. No one answered so a different helpful rep named Cole told me he'd leave a note for someone in repairs to call me the next day. He apologized profusely and hoped that I'd get help soon. I like Cole. I didn't receive a call from anyone past 3pm the next day so I called them yet again to ask for a status on my guitar. A girl who didn't introduce herself answered and when I explained to her I had spoken with Cole several different times while he tried paging me to repairs, she told me she was going to page me to repairs AGAIN, despite me already telling her my horrible experiences with never getting through to someone in repairs. When I asked if she could just walk over and get someone from repairs to speak with me, she completely ignored everything I had said and told me she was going to page me to repairs. If I had facepalmed myself, I probably would've blown through my skull. Thankfully this time though, someone named Ulysses answered and I explained that Gene helped me and that he it was "just going to be a couple days" to replace the tuner set but that it already had been 4 days, and I've received no status update. Ulysses asked for my name and checked the work order Gene had for me, then tried to explain that sometimes if they're waiting on specific parts to come in, it could take longer. I then explained that Gene literally showed me the parts he was going to use and that it would run me less than $70 for the parts and labor. After that, Ulysses said that he was going to try and work on it and have it be done the same day, and that he'd call me. He did call me later that day to inform me he was finished and that my guitar was ready for pick up whenever. It was a lot of hoops to jump through but I'm just glad someone at least got it done. When I came to pick my guitar up, I did chat with Ulysses about it and he mentioned that repairs was incredibly understaffed and that they're always dealing with so many repair jobs, they can never keep up. It's totally understandable but Guitar Center needs to train their staff to better handle the status updates at least. Kudos to Ulysses for getting the job done for me as soon as he could. Also shoutout to Martin and Cole too for just being awesome, helpful dudes.