I met one of the staff, his name is Frank, best customer service and he didn't rush me on my selection for the perfect mic stand. Got me the greatest deal and way within my budget. Highly recommending the store for great customer service and they have everything you'll need for your instruments and more. read more

Never a bad experience going into GC. I always make my way to the acoustic room. The store is moderately clean & organized too. I feel like it takes quite a bit for time to get an associate to the counter to purchase things though. I also don't think the consumer should have to purchase a guitar in order to test it out with other guitars of similar quality. I am looking to buy & need to narrow it down, with all of them on-hand. I ended up buying my Martin from another location, but it was thanks to this location as well. It took many weeks of testing out different guitars in order to finally see which one was right for me. read more

Guitar Center - Musical Instruments & Teachers Near Me - Brea, California

I see a lot of 1 star reviews here, but recently I took 3 of my more expensive basses for sets ups, string installs and some custom stuff and had been taken care of very well by Vincent the Luthier. He seems to take his craft seriously and set up the guitars just how you like them. Shout out to Vincent. I was also very impressed by their 45 day return policy on gear, that's actually crazy long! The sales staff seemed pretty cool as well, mainly because I already know what I like and want and what I am looking for and don't need their "help" so any interactions I felt were just them doing what's necessary as part of the job, rock on guys! The only thing I think that's a bit crazy is the set up and luthiery prices, but at least the work was done right. read more

Guitar Center - 78' Ibanez Silver Series Precious bass - Musical Instruments & Teachers Near Me - Brea, California

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Went to Guitar Center to buy strings and see about getting em put on my Epiphone Les Paul. Guy that sold em to me was cool. Repair guy didnt even look at it and basically brushed me off, said I gotta pay $110 for a neck evaluation and all that. Returned the strings and left. I can do it myself I just didnt feel like wasting the time. Pretty disappointing experience, not coming back. I'll take my business elsewhere read more

Marco & Brad helped meet out and really went the extra mile to make sure I was well taken care of. These guys were great, the manager Adi was also super nice, the tech was a cool dude, every thing about this store and my experience was 100% great. They also had a cool selection of used pedals and were super knowledgable and down to earth. This is a Guitar Center I would buy from anytime. I was having a down day as I was in the area for something with a last minuet cancelation, my father is dying, and I have had numerous health issues myself recently and they completely turned my spirits around. Thanks guys! read more

It has been years since I came to a giitar center and this place looking like a ghost town. Looks pretty cool in here but there's no reason to buy anything here when you can buy everything online for the same price but cheaper. I came in to buy something from another guitar center and wanted them to ship it to this location as it was closest to my place.I asked if they shipped it to my place for free which they said they do but... when I checked it actually doesn't so, minus 2 stars for that. On the receipt it says shipping is $0 But then it has shipping and handling for $7.74 I'm not sweating over $7.74 but the face that they told me shipping was free but I got charged that annoyed me. read more

Guitar Center - Shipping charge 0 Shipping and handling 7.74 - Musical Instruments & Teachers Near Me - Brea, California

This guy Frank was a HUGE help with my purchase. He was a really chill dude and he had helped me and my homie with figuring out which strings to get depending on what we're playing. I play lower on electric and go lighter with acoustic and Frank helped me get some good quality strings for BOTH guitars that i just put on today and they play nice and they give me the tone that im looking for. The store in general is really cool, i like the selection there and the other workers are really cool too but i didn't catch their names unfortunately, but this place has really GREAT customer service and i'll definitely be checking it out again. read more

Was nice son played the piano, and drums for me sounded very nice. I enjoyed it was great!

Went in to get my daughter her first guitar. Marco was great, really went above and beyond. I'm very happy with the guitar we picked out and can't wait to start making music. read more

Service is terrible. Came in looking for tube replacement for my amp, waited about 10 min at the service counter till someone came over to answer a phone call.. after he gets off the phone, asks me if I need help I said yea, he lets out a huge sigh and annoyingly walks over. I asked if he could help me get some replacement tubes or had something similar that would work in stead of what I currently had. He said he had no idea. I said ok thanks and he walked away. No,"let me find someone who can help" or "let me look it up" just walked away. I left, googled replacement tubes and ordered off reverb. I literally get better service on reverb from sellers who I have never met or talked to in person than I have here at this guitar center. read more

First of all, they're not in an indoor shopping mall like the one in Orange so it's easy to park right in front and walk into the shop. Access is important for some of us long in the tooth! The guys there are extremely helpful, even when it's obvious they're super busy, and knowledgeable as well. The manager Rob is a super nice guy. Also highly recommend as guitar shops are scarce in the OC anyway, so no need to drive to LA if you live in the area. read more

Had a great experience today at this location. Came in for a QSC monitor and was helped right away. Michael got me in and out within a few minutes, applied the coupon I brought and even offered to dolly the speaker to my house a block away. I currently can't lift anything heavy so this was a huge help. Thanks again Michael! read more

Purchased a bass online that stated it would come with a hard-shell case included, but it arrived at the store without one. The front desk worker tried his best but obviously didn't have the authority to rectify the situation. You would expect a manager to be of help, but the best I got was a take-it-or-leave-it. Obviously, I'm taking the bass I already purchased but it is disheartening to receive poor customer service. The best they offered was 10% off a purchase or a case or gig bag that was supposed to come with it. read more

I was having an issue with my guitar sound cutting out, so I took it to their repair center. Vincent was great, super fast, honest, and very attentive. It turned out to be a super simple fix, just some dirt or buildup, and he was honest about it. He could have easily told me I needed a full output jack replacement, but he didn't take the opportunity to upcharge. He seems very trustworthy and respectable, and everything works perfectly now. I would definitely come back if I ever have another problem. Highly recommend! read more

This Brea location is one of the locations that are large enough where they take certain types of guitars still. Cerritos didn't and I didn't wanna drive all the way to Hollywood. I traded in three guitars, I wasn't expecting to get the price that they offered me. I thought they were going to lowball me, and I was ready for that, but they gave me a much better price than I anticipated. I used it as credit to buy the guitar that I wanted . Yay for me, and thank you to God. read more

Please train your guitar tech to be respectful to customers. The sales people were busy but I wanted a guitar pick to test out a few guitars I was interested in purchasing. The guitar tech was the only person in sight, i simply asked him for a guitar pick....he replied like a jerk and said I don't have one, didn't even acknowledge me as a customer and kept his eyes down. What a jerk. We all know he has a handful of guitar picks in his booth or he could just acknowledge me as a customer and say he "doesn't have one but I'll find you one". I was in the store 12/22/25 around noon. Because of him, I immediately knew I wouldn't buy a guitar this trip when I was mentally ready to buy. This guy needs to be talked to. He also looks like a reject from Interpol and The Bravery if you need to know who I'm talking about. read more

I went in with a pretty unique challenge, and the guys here did not disappoint. Marco and Rob both went above and beyond to help me take care of my order, and they were cool while they did it. If you're in the market for an instrument that Guitar Center sells, I'd highly recommend bringing it to either Marco or Rob so they can get the commission from it. Great dudes and super helpful. Thanks again guys! read more

I ordered a like new Flight 4sb baritone ukulele, which was at one of their stores in Florida. After waiting for over a week, it finally arrived. When the box was opened, there was a flight tenor ukulele inside. Pretty disappointing. Now I have to wait 4 days for the money to get credited to my card. In the meantime, Guitar Center gets to use my money for 4 days as they see fit. This is definitely the last time I set foot in a Guitar Center store read more

The customer service here doesn't exist. Bought iRig stream barely 3 months ago. Don't use it every day. It stopped working a couple days ago. I took it back and was told "oh you bought it 3 months ago, cant do anything" i told them i bought the extended warranty and just want to replace it. They told me to call the number on the warranty plan, handed me the plan in Spanish. I told them i don't read Spanish, they said the number is in English. Cant read anything the plan says and the fact they didn't do anything to help, makes me not want to spend anymore more money there. What a joke. read more

Went in for a Christmas gift. Had no idea what I was looking for. Everyone was very helpful. Conner was amazing !!!

Cool Reps guitar Center Brea, portable bass ampsAll Of Sales Reps Are Friendly And Helpful People!

Huge shout out to Vincent for fixing my guitar on the fly! Super professional and quick!

Great customer service staff was very friendly welcoming. They were very helpful and helping with the right brand let alone helping my son tune the guitar. read more

Great music instructors especially Ryan, Joe, and Veronica. They even do recitals on a stage in the store periodically.

Started to play guitar again and needed a new amp. I was not familiar with all the new tech that goes into these amps. Marco suggested the boss katana 50w. Jammed on it last night and couldnt be happier. Also hooked me up with new string suggestions. Same great store and great workers. read more

I've bought pedals, a guitar, drum sets and all the employees have been helpful. Everything works well. Frank has helped me out many times with pedal choices and buying a speaker for drums. If anybody needs help with anything I highly recommend asking him for help. read more

Staff was friendly and knowledgeable. It's a really big place and a bit intimidating for a new buyer for a guitar. But we were helped by Nathan to assist in finding a 3/4 guitar for my daughter. Since this was the first "quality" guitar to spend, I had some questions about the quality and reasons for the type of guitar. No rush, no bias, super informative, and I feel confident that we got the best choice for us. Lots of options are available, with a ton of accessories. There was no staff just standing around, and all were helping someone in the store. read more

Guitar Center - Nice big parking lot. Store is much bigger inside than expected. - Musical Instruments & Teachers Near Me - Brea, California

This store and its employees essentially represent some of the reason why physical stores are dying. Awful employees who don't know anything. Incompetence levels that are just shocking. I walked in with the intention of purchasing a $6000 amplifier but instead left the store within two minutes. Embarrassing kids who can't even play guitar assessing equipment. Or even how to turn on a bass amp - not joking. The amp I was there to purchase has been in stock. "a very, very long time "according to the employee. Then proceeds to tell me that the price is firm despite it being a used item that's been there "a very, very long time". Well it looks like that amps gonna be there a lot longer and you blew it on getting the commission or at least credit for a $6000 sale. Get that employee a dunce cap, asap. One final note. When youre displaying and trying to sell a rare amplifier that is over $5000 that is WHITE - you might not want to use it as a shelf to display other lesser amplifiers on top of it. It's going to tarnish and mark up the white tolex that makes this amp exactly what it is and gives it its value. The stupidity is astounding. read more

Guitar Center - Musical Instruments & Teachers Near Me - Brea, California

Andrew and the entire crew at Guitar Center in Brea are always kind and ready to help. I have gotten so much of my equipment there and they are always amazing! Cannot recommend enough! read more

Shoutout to Conner with his excellent customer service. He helped me find the right guitar without being pushy and made sure I got a fair deal. Super chill, knows his stuff, and now I have a great Tele for Church and my band! Conner is the GOAT read more

Wish I could give 0 stars. This store has gone from bad to worse. I don't know why I continue to give them a chance. I think I get lured in by the decent deals but always forget this staff is the worst sales staff ever. Tried to charge me $100 because my used guitar I was trading in wasn't set up. I've played professionally for over 20 years and have impeccable setups on my guitars. I jokingly said "cmon that's bullshit you know over half of the guitars on the wall need a setup yet you're not discounting those $100". He agreed but said that's the responsibility of the mfg. Additionally, my guitar didn't need a setup. I feel that this practice is in bad faith and deceptive as is just a way for them to rationalize a lower trade in price to those that aren't knowledgeable. His boss (who doesn't even have a business card) said "never mind we don't want to do business with you" if you're going use that language ("shit"). This isn't the first time I've received horrendous service. Previously I had an experience so bad that I even had to report them to the BBB for how they handled the sale of a used guitar. It felt like borderline fraud. This place has not changed for the better. You've been warned. read more

been waiting for 25 minutes to get some strings, other salesmen were yapping with each other

Short version: Shout out to the lovely Aaron over at the repair desk and to the patient clerk Aydan who helped me purchase and fix up my new guitar (Fender CD-60SCE). Long story : I went in to exchange a guitar I had purchased but wasn't in love with after I took it home. I was trying to upgrade from my original beginner guitar that I got over a decade ago to a brand new one. So, I went in and exchanged the new one I had gotten at an LA store for another at the Brea store. I went in and chatted with the dudes over at the repair desk about trying to find a guitar that had lower action (the space between the fret and strings) and they kindly walked me through some suggestions. I ended up playing a couple of guitars on the floor before I made my choice. Then I went over to the counter to purchase and refund. Aydan was super chill and knowledgeable about which strings I should buy to avoid the issue that I had with the LA purchase, so I took a chance on his recommendation and it paid off! Between the Ernie Ball acoustic medium light bronze and my new low action Fender, the sound and feel on my fingers are silky smooth! Also, Adam had remembered me from the day before and grabbed my guitar from the repair area before I had asked (awesome service! But also... I don't know how many black folks shop at the Brea center so he was probably like, "oh yeah!" Lol ) Anyway, I was kinda of worried going in about being talked down to because of my lack of prowess with guitars, I'm more than a beginner but slightly less than intermediate, and these dudes did not make me feel dumb. I felt heard and listened to and that was nice. Now, I just need to come in and get help with my strap and perhaps for some in-person lessons. Anyway! Much love to those two dudes. Very pleasant experience. (The only reason why it's 4/5 stars is because there's not enough people working on the floor so finding someone can be a bit of a hassle.) read more

Guitar Center - Fender CD 60SCE with Ernie Ball Bronze Medium Light strings. - Musical Instruments & Teachers Near Me - Brea, California

I went to this GC location to check out a new Casio CT1that just came out. I was disappointed that they didn't have it even though online it said that they did. An employee, Connor, was super helpful and patient. Even though I didn't find that I came there for, I was impressed with Connor's customer service. Thank you. read more

I'd like to send my deepest gratitude and praises to Frank at Guitar Center (in Brea) for his phenomenal professionalism and efforts to go above and beyond in helping me with all my drum needs and questions. A few weeks ago, he made the trade-in process super smooth and was able to work through a great deal with me for some of my used drums, cymbals, and equipment. Even though he was swamped with helping other customers with their questions, he was still able to get the job done 100% with me. Truly genuine, knowledgeable, and great at his job . . . he deserves a bonus/raise! Thank you Frank! read more

Was so excited to see that they had a brand new Jim Root Telecaster in stock at Brea. When I came in person the brand new guitar did not exist despite what their website had stated. The website also said they have an open box version selling for $1,200. Neither of the guitars existed despite being listed on their website. But what I did see in the store was a used and beat up Jim Root Tele selling for $1,400 . Why would I buy that beat up guitar if I can buy brand new for $1,500 elsewhere read more

Guitar Center - Update your listings and stop misleading your customers - Musical Instruments & Teachers Near Me - Brea, California

Aidan really helped me out today with tuning after new strings were installed ( msome needed adjustments) so I just wanna give him a shout out! He's a very professional and has good tone of voice, and of course, he is very knowledgeable and helpful. I had called in earlier, but nobody answered the phone so I decided to press another button and I got transfer to Ray and he spoke with the service tech regarding my call. I ended up having to come to the store to let them look at the situation. They did not charge me for the service because this could be done very quickly and easily. Also, very glad that another great employee with long brown hair and he was with another tech in black guitar center shirt. I forgot his name because they were so busy and they were rushing, but he helped me push out a pin that was stuck originally. I'm glad guitar center has such great employees like Aiden to help out and also show out to another gentleman at the service counter too. He will eyeglasses and has brown long curvy hair. Sorry I did not get his name. It was a busy day, and they also had a Memorial day sale so it's understandably that they would be short staffed this weekend. read more

My kid's guitar string broke and Venice was able to help me fix it right away. Top notice customer service!!!

Stopped in with my dad last week just to look around and play some of the guitars and left the store with a new bass. The sales guys here are super laid back and let us play anything we liked and were not pushy. We will definitely be back soon for our next instrument. Thanks again. read more

Guitar Center - New Jackson Bass - Musical Instruments & Teachers Near Me - Brea, California

Great customer service and very helpful especially with product knowledge thanks so much Andrew !