Really great staff and teachers, but the scheduling software is outdated and communication is terrible as a result. Ever since Guitar Center took over OC Performing Arts from Kal and Jeff, we've had numerous occasions where lessons were canceled or rescheduled with no communication whatsoever. Canceled lessons are tracked by the software, but no email is sent with a tally of makeups and cancellations aren't reflected in the billing cycle, so it's up to the customer to make sure you're getting billed for the correct number of classes if you've had to change your schedule for any reason. And even if you schedule a makeup, you have to keep checking with both the teacher and the front desk to make sure it's reflected in the system or else you may find out your kid was sitting around for half an hour doing nothing instead of being in class.
Aaron and the other front desk staff have been exceptionally patient with me despite my outbursts from having waited around for a lesson for over an hour only to find out it was canceled without our knowledge. I hope the employees are paid well and treated kindly by management, because I'm sure I'm not the only irate parent they've had to deal with due to issues that are out of their control. read more