Hello,
I am writing in regards to my service from July 14, 2017. I had called and scheduled this service with one of the owners in May as we are putting our house up for sale and wanted it clean for showing. We discussed that 3-5 professionals would come from a time span of 3-5 hours. We chose your company over two others because to the amount of professionals and the time allotment; we felt that the attention would be most valuable. While I am pleased with general cleaning of the home (bathrooms, surface areas) I do not believe I received what I paid for. Over the phone we had discussed a deep cleaning i.e. baseboards, closets, dusting, moving furniture for neglected areas etc., there was also a load of laundry that was to be done. We were out of town and I had spoke with one of the ladies the day of the cleaning who said she'd get the list done.
I'm not one to complain, but I am beyond frustrated by the service we received. Mind you we were out of town, there was no traffic at all after they left until we returned home. I'm going to list out the problems that are so frustrating it's almost beyond comprehensible for a $270 'proffessional cleaning' on top of a tip we left them bringing our bill over $310.
1. There are scratch marks on my wood floor from their failure to move small side end tables. They didn't pick them up (less than 10 pound desks) but rather moved them on the ground. Are you kidding me? You can see scratch marks on the floor they didn't even have the decency to then buff out, they just left them there.
2. I was very emphatic about the baseboards being cleaned. There is visible dirt on multiple baseboards throughout the house. I even ran my finger across some of them and had dust on my fingers. We arrived 3 days after they cleaned the home, so I highly doubt that much dust accumulated in 3 days; let alone the dirt sitting on the base boards shows they weren't even attended to.
3. My entertainment system is caked in dust. There was no effort made whatsoever, it's almost an inch think. If the owners of your company were here, or this was their home, this would never stand.
4. There were small crumbs/debris all over the floor, as if nobody bothered to vaccum or sweep the floor. It looked like a normal home with normal debris; not one that we just paid a professional cleaning for and one that nobody was occupying until our return.
5. The load of laundry we asked to be done wasn't; but at this point that's the least of my concerns.
On top of all this, the crew was 90 minutes late, and we were left in Morocco trying to coordinate with a friend who literately left work to let them in at the expected time of noon, who had to wait the 90 minutes for them to arrive. So now we are indebted even more to him because he obviously had to call in a favor with his boss. Our security camera showed an Arrival of 1:34 PM, and they left at 4:24 PM. So slightly under 3 hours which was the minimum time we were told they'd be here, which I would have no problem with except the fact that the professional cleaning was anything but. I've attached pictures of all the issues except for the debris; I had to clean the floors the day after we returned as we were showing the house and picked it all up. It was this time I realized all the other issues and decided to document, and write this email.
Very Disappointing to say the least and I hope you make this right. I am available by phone at 602-881-3811 all day and look forward to hearing back from management.
Sincerely,
Chrissy Kresevic
In addition our email was never given a response. read more
