Fun egg hunt concept at the Redmond World Market, but overall our experience was disappointing. The…read moreinteraction with one staff member, Susan, felt awkward and uncomfortable--it almost felt like an interrogation. She asked if my friend and I were related because of the same-household rule. This seemed harmless at first, but when we explained that we were just friends, she responded with an "uhhh mmm, okay" tone that felt odd and dismissive, almost like we were lying. Considering every past World Market I've been to, staff would say "congratulations" or "nice job" instead of giving off that vibe. Susan mentioned she's had issues with families all getting one, but then another staff member, Ryan i believe, clarified the rule was about household--not relation. This left us confused, because hypothetically, had we been sisters, there's no way to know if we lived in the same household or not. The question of asking us if we were related could've been resolved after checking our IDs, which is required anyway to claim the prize--and she could've seen we didn't have the same last name. She could also have phrased the question better--asking if we lived in the same household rather than if we were related--rather than making assumptions based on our appearance. On top of that, she asked us three times where we found our eggs, and i genuinely feel like one answer should've been enough. We've participated in egg and Christmas hunts at other World Market locations in the past, and this kind of questioning has never happened to this extent. The way I was treated didn't feel fair or professional, and it made the experience unnecessarily uncomfortable. I found Susan, well...annoying. The only positive was Richard or Robert (someone named like that), who was kind and helpful, which we appreciated. Still a cute event, but the communication and approach this time left a lot to be desired.

Around 4:15, I came into the store, buying a lot of stuff. I was with my two daughters, and I told…read morea worker at the register that I needed help with the planters. She said that I was going to hold up the line, even though there was no one behind me, and said that no one could help me. Though, I could clearly see at least four workers in the store. She was more concerned of the invisible customers and acted like she didn't want to help. So I went and got them myself. Then, when I asked to check a price, I got a sarcastic reply back. Eventually, when I did finish paying, I told her I'm gonna leave the stuff here and take it one by one. Finally, she got someone to help who was decent. Overall, I am shocked with this behavior and disappointed with the service. 7/17/26 4:35pm Redmond

This is probably the worst shop and customer service I have encountered in my life…read more I received a gift card for Utopia as a gift, and decided to use it today. However, the staff there told me there was no record of the gift card and claimed the gift card did not exist in the system after checking some index card file she had at the desk. She then questioned the origins of the card and told me to go get a receipt for the purchase of the gift card. Why do I need to present a receipt for the gift card I received as a gift? This was so laughably outrageous that I left. Don't patronize this shop, they take the cash from gift card sales and refuse to honor the gift card when you try to redeem it. It is a total scam. They take your money and pretend the gift card doesn't exist. I would not recommend even setting foot in this unreasonable store. ​​​​

It's hard to claim a store is the best in a city, especially in such a big and beautiful city like…read moreRedmond is, but Utopia is easily the best store in miles for your jewelry wants or needs, made even better by the fact they are a small business. The staff are super kind and friendly, willing to help anyone with anything and only letting you leave with the best possible products you came for. The store itself is lovely, all the jewelry is nicely displayed and eye catching, with a great calm feeling in the air. But the best part is the pricing, all the prices are perfect with great options in every price range, and the staff even is kind enough to try and help you lower the price if necessary.

This is an absolutely amazing company with great, durable furniture and customer service that is…read moreleaps and bounds above any other. I bought one of their bunk beds (from Costco as I recall) over 16 years ago, and have moved, disassembled, and re-assembled it many times since. The design is smart and sturdy, and it is simple and fast to disassemble and re-assemble, even simpler than smaller items like chairs and coffee tables I have purchased from competitors. During my last move, the movers lost some of the hardware for the bed. I called these guys up (16 years later, mind you), and they knew exactly what bed I had and sent me the missing hardware via first class mail to my home in California so I could get back to reassembling the bed and settling in to my new house! Compare this to the experience folks are used to these days with fly-by-night online sellers who may not be in existence a few months later, much less answering the phones and supporting their products after nearly two decades. This level of stability and integrity is how business was done in the old days, and this experience has not only drawn me back to Epoch's product line, but encouraged me to think critically about where I source my other products. Purchase your furniture from these guys. Their quality and service are both top notch.

Needed wanted a futon. Had been in previously. Not cheap, but good. Gabriel helped me find the…read morecombination of futon frame, mattress, and mattress cover that worked for me. When it was delivered, assembly was required. A friend and I put most of it together but ran into trouble attaching the back with the rollers to the frame. Phone calls and emails were quickly answered to no avail. I talked to Gabriel who voluntarily came over after he got off work. It was complete in 30 minutes. Excellent product. Superior customer service! Couldn't have been handled much better. Thanks.

I was looking for a couch that wasn't too deep and found a vintage DelTeet couch here --online--…read morewhich was in excellent condition. Price was fair and delivery was same day! Kris the delivery guy was fantastic and even hauled away my old couch. Great service!

Very poor service from seller's point of view. The place is so cluttered and disorganized that it…read moreis clear your item is unlikely to be seen and prices are lower than most consignment shops. Our experience was extremely frustrating. After hearing multiple admonitions about picking up my item after the 45 day consignment period was up,I returned on the 46th day to retrieve it. The person working had no clue how to find my item and seemed overwhelmed by my request. After searching the shop for about 30 minutes and not finding my item, the owner arrived and said "let's see if it was sold". She looked on the computer and discovered it had been sold a month ago. (Why the employee could not have done such a search when I arrived was never explained.). The owner then explained that items were "settled" on the 10th of the month following the sale. So, they have known the item was sold (and my money) for many days but could not bother to call or email me to save me a trip.

As I wandered around the city while visiting Seattle I decided to find the coolest and unique spots…read moreI could find for all the things I love - stationary, artisan-made goods, unique gifts, and artwork that is affordable. I even saw jewelry, name brand reusable bag line merch, and stickers here at Butter Home. Of course there was quite a variety of home goods too including candles, books, etc. I saw some great artwork that was Seattle-themed and a lot of cool large paperclips, stamps, and whatnot to bring back to my office mates as small gifts. You will find something for you and then some here. Service was great as I asked the person working for any other nearby shops. They had great suggestions for other spots to eat and hang out in the neighborhood. I was super happy they were friendly enough to make some recommendations.

Cute and unique! If you're searching for some niche home decor or trinkets, you've come to the…read moreright place! Look for signs that say "Chophouse Row" and you'll see Butter Home on your right in the alley. They have lots of items that are great for gifts! They had stationery, kitchenware, artwork, and lots of Baggu. It's a small store, but there was lots to look at. A nice change-of-pace compared to other stores in the area. A hidden gem :)

The parking lot is honestly the only thing I don't love about this HomeGoods location. Otherwise,…read moreI've always had a great experience here. It's consistently super stocked, and the employees have always been really nice! Stopped by on Labor Day and was happy to see that they were open. Worked out perfectly since we were already walking around the area. They had SO much fun seasonal stuff out. This location always seems to have one of the best selections and the most stock compared to others I've been to. It was definitely a little tricky to navigate some areas because there were large carts of merchandise out, but like any HomeGoods... with some patience and a willingness to dig around a little, you never know what you'll find! Although some sections were so packed with stuff that I was scared to move anything because I felt like one wrong move would bring everything down... Parking aside, this is definitely one of the HomeGoods locations I like coming back to!

Lots of stuff - good selection but you can't wait and think you can come back as the inventory…read moreseems to change everyday. A good place to find housewares. Have not bought furniture but they had a decent selection.

I go here about once every two years which is too much and a reminder of why I don't go…read more I walk in. The same woman is always working. She looks at me from the desk she is always standing by. She seems to quickly decide I cannot afford to shop there and proceeds to ignore me. So I spend about two minutes looking at the couple of things I saw from the window and then leave because regardless of how much I love those things there's no way I'm going to give that shop any of my business if that is how they treat people So my recommendation would be not to shop there And not support people that treat others like they are beneath them

What a treat it was when I found myself in the showroom of a boutique that mixes vintage pieces…read morewith contemporary and modern pieces with the ease of and grace of a time I thought had been long since lost. This may have been my first visit, but will definitely not be my last. This boutique "The Ivy" is the kind of place that makes you feel better.

I recently treated myself to a layered candle, and I'm so glad I did. It has the most beautiful…read moreorange blossom fragrance that feels fresh and calming. The design is stunning too--at the bottom there's wax blended with gold leaf, then a creamy white layer in the middle, and finally an orange layer on top sprinkled with little gold flakes. It's not just a candle, it honestly feels like a piece of art. I also love that it's made with 100% natural ingredients--no chemicals, no paraffin, just clean, eco-friendly wax that burns beautifully. The candle isn't only gorgeous, it also creates such a cozy, calming vibe at home. Definitely a brand I'd recommend if you want something special for yourself or a thoughtful gift for someone else.

Phenomenal candles. These are my new favorite candle! Burns smoothly, no black smoke, and the…read morescent is relaxing. I got so many compliments from guests when I lit it during dinner. worth the price. must buy . highly recommended

Great experience from start to finish with Joybird and their Seattle showroom! First I called and…read morespoke with Ernesto over the phone, to confirm some details about store hours and certain sofa models that would be available for me to see in person. When I arrived later that day, Ernesto greeted me at the store and spent the next 2+ hours patiently answering all of my questions, showing me various sofa options throughout the showroom and clearly explaining how the delivery process works. I wound up ordering the Briar sleeper sofa in royale peacock velvet and it delivered a few weeks later, a bit earlier than expected, which was awesome. The color is gorgeous, the texture is so luxurious, and it's durable enough to handle my kids and dog. I LOVE LOVE LOVE this couch and truly wouldn't change a thing. Also Juan with the delivery service went absolutely above and beyond getting this incredibly heavy piece of furniture moved into my apartment via stairs. No small feat, he was amazing and so friendly and positive. Soooo happy with my sofa (and matching ottoman), the Seattle showroom experience with Ernesto and the other lovely, friendly staff I encountered there, and the quality delivery experience. LOVE!

My family and I visited the Joybird showroom in Seattle in late January 2024. We were greeted as we…read morewalked in, which is a rare occurrence these days. David immediately approached us for assistance and showed us the different set-up options, fabric choices, and other furniture I inquired about after seeing them online. Before leaving to visit another store for options, he offered to email me a quote reflecting the current promo. I was impressed with the furniture quality, options, and genuine service provided by David. We ended up purchasing the Holt Grand Sectional and Briar Leather Chair and just received them. They're perfect for our house!

We have shopped here successfully on many occasions and at different times of the year. This trip…read morewas hugely disappointing especially when visiting with family for Father's Day. A large number of plants were dry, yellowing, wilting, and desperately needing to be watered. Plants appeared to have been neglected for a while yet being sold at their full price.

I've been going here for a couple years now and unfortunately, I agree with recent reviews that the…read morecustomer service has slipped. It's really hit or miss when I go these days. Aside from the service (more on that below), I find they usually have a decent stock of a variety of plants and they're usually pretty healthy, if a bit pricey compared to big box retailers. I do still prefer to shop here because it feels better than spending at a big box store but it also didn't take much research to discover Pacific Topsoils is owned by GRO-Well Brands, which is itself a conglomerate and by no means a local or small business, which I've seen some reviews assume. Service wise, it all depends on who you talk to and what mood they're in. Recently, I called to check on a product and the young man who answered brusquely said they didn't have it, so I caved and ordered it from Amazon. Then, I went to pick up some plants and discovered they had what I'd called about. I told the older gentleman who was ringing me up about the exchange and he somewhat rudely just said, "well, we always have that in stock," like I should've known, not the other employee who should've known. On the other hand, he did put out a call for someone to help me with the several bags of soil I ordered and a friendly young gal answered. She had clearly been working hard all morning but she wa so helpful and asked if there was anything else she could help me with before she left to assist another customer she noticed. If all the employees had her friendliness and pep, this place would get 5 stars, easy.