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    Fresh Burger

    3.3 (4 reviews)

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    6 years ago

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    4 years ago

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    4 years ago

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    5 years ago

    Not a cheeseburger...How could an employee serve this? The Wendy's commercial is ringing true one this one..."Where's the Beef"...Very Sad

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    Five Guys - A Five Guys cheeseburger, milkshake and regular order of fries sits on a table inside a Five Guys restaurant.

    Five Guys

    3.7(120 reviews)
    0.7 mi
    •$$

    My boyfriend and I popped in to grab a quick bite to take home with us on 3/27. The line wasn't…read morelong, but the place was packed and we quickly realized that most of the seated patrons were waiting on their to-go orders. The young lady at the register had a great smile and was sort of soft-spoken; I think she may have been new because the person at the register next to her had to help her figure out how to ring something in. She couldn't really explain what malted milk was either, but neither can I, so there's that. I was given my chocolate malted milk shake almost right away. After waiting about 15-20 minutes, our order came up. As per usual, they gave us an abundance of fries. I never order two orders of fries because one will suffice. They overfill it and put tons extra in your bag. By the time we got home, the bun was a little soggy, but my burger was on point. Because of the soggy bun, my boyfriend was a bit disappointed with his and barely ate half. My Little Cheeseburger had mayo, grilled onions and A.1. steak sauce on it and the flavor profile was magnificent! You should try it!

    Absolutely terrible experience at the Five Guys on E. 82nd Street in Castleton…read more I waited over 45 minutes just to get my order, despite having only an hour lunch break. When I finally asked the woman working about the delay, her response was essentially that it wasn't her problem and questioned why I was concerned about not having my order despite being on my lunch break. I eventually asked for a refund because I no longer had enough time to wait, and she refused to refund me. To make matters worse, when I finally received the food, one of the two burgers was missing the bacon that we specifically ordered. So after waiting over 45 minutes, dealing with an incredibly dismissive employee, and losing a significant portion of my lunch break, the order wasn't even prepared correctly. I understand that restaurants can get busy, but 45+ minutes, poor communication, dismissive customer service, refusing a refund, and then getting the order wrong is completely unacceptable. This was one of the worst customer-service experiences I've had at a fast-casual restaurant. I will not be returning to this location. Five Guys needs to seriously address the customer service and order accuracy at this location.

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    Five Guys
    Five Guys - A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    Five Guys - A Five Guys hot dog sits on the counter in a Five Guys restaurant.

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    A Five Guys hot dog sits on the counter in a Five Guys restaurant.

    Fresh Burger - burgers - Updated October 2026

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