Our order was given to us incomplete -- they missed 3 milk containers. Tried calling multiple times and never got an answer, only a full voicemail box read more

Absolutely TERRIBLE. As soon as I pulled up to the speaker, I was yelled at for using my code on the app and he gave me terrible attitude with everything. Worst part is... the guy told me to pull to the first window, so I followed his instructions, a couple minutes later he yells at me from the second window, so I pull up and apologize, so I continue to pay and there was another window in front of me that was labeled "Pick-up" so I drive to that window and the same guy yells at me for not staying at the previous window and yells "WHERE DO YOU THINK YOU'RE GOING?!?" Like maybe try correctly explaining to your customers where to go instead of having them guess where to go, and maybe just try being a little nicer to your paying customers. Not impressed... read more

Not open 24 hours. Or if they are, they don't give a shit. I see multiple employees in there chillin as I'm waiting at the window and finally got a "we're closed" after 20 mins. read more

Horrible service! I waited a long time for the service and then the service was horrible!!!

If you get breakfast, do not get the hash browns!! They are way too greasy and hurt your stomach.

I come here often to get diet cokes. Service is fast, people are polite. As good as a fast food restaurant can get.

.... no surprises here, ice cream machine not open. they closed they're dining room an hour and 3 minutes before they said they would. :( the workers were yelling out the window and staring at us. they said they're ice cream machine is on until 1 am, but it is 9:50 and the ice cream machine is OFFF!! Lies, lies that make my ice cream soul cry I like McDonald's but I don't like liars. read more

This is the third time in three weeks I've been to this location (when they aren't busy!) and twice my burger was completely smothered in grease. Like I'm not kidding. It was as if the whole burger bun was dunked in oil. I asked for extra onions. And I guess I got them on the burger, technically. Every last onion was on the outside of the of the sandwich. read more

McDonald's - I asked for extra onions on my double cheeseburger and got back to work to open it and find this. It was also completely coated in oil... - Burgers Near Me - Indianapolis, Indiana

BUYER BEWARE!! NEW FRANCHISEE SCAMMING CUSTOMERS! Routinely overcharges customers. If you buy a value meal and "upsize" it to a large meal, the cashiers have been trained to not only charge you the surcharge for the "large" meal but to also add a .25 charge for a large drink. That charge has, for years now, already been accounted for in the "upsize" surcharge Mind you, the .25 is not the issue. read more

The inside was closed resulting in me waiting I drive thru twice. My order was wrong when I returned I received a barely done burger. read more

McDonald's - a person holding a sandwich in their hand - Burgers Near Me - Indianapolis, Indiana

I used the Drive-Thur here at 2:50pm. There was a major language barrier, which is not a big deal. I let the lady know the screen was incorrect and I'm not sure if what she has down is correct. When I got to the window to pay, she said the correct order, I gave her my promotion code for a couple free items, she gave me a reduced price. I get the receipt and what she actually did was removed part of my order to get the reduced price. I spoke to the manager who spoke GREAT English, he told me "I can't go back in time and change what's already done." I said sir, you should train your staff to tell people when they're doing something instead of just doing it and making the customer suffer. He says "again, I can't go back in time to change it, but you can use the code next time, sorry." Crummy service, poor management, they for a 2 Star because I received food that wasn't cold. read more

Literally 0 stars!!!HORRIBLE MANAGEMENT!! Had a simple DoorDash here, long line, had multiple orders, came to the drive thru to say I had a DoorDash and WHOEVER spoke was rude already and told me to go to the SECOND window. Went to the second window. Waited 15 minutes. The lobby was CLOSED when it said open. Walked to the drive thru window to say I had a DoorDash and I was already waiting so long. A VERY VERY RUDE indian looking skinny dude said something I DID NOT hear and slammed the window. Figuring they were bringing it I went back to my car and waited 5 more minutes until I went back to the window just for him to say to go BACK around and wait again in the already long line when all I had was a DoorDash of 3 THINGS!!! Waited 20 minutes for a DoorDash order! and had to tell them to cancel because I already had another to deliver! They wasted my time and money! Whoever that indian dude was needs to be FIRED. He's horrible and rude! Doesn't even deserve a job at MCDONALDS!! read more

I have never used this app, but this McDonald's location is so abhorrent, I downloaded it to leave a review here. I work 3rd shift across the street from here, and despite being advertised as a 24 hour location, not once have I gotten so much as a response from the employees while at the drive through after midnight. Usually pulling the rest of the way through, I'll see employees standing inside just looking at their phone. Maybe once a month, if I'm really craving a burger on my lunch break, I'll try again, only to get the same results(who know, perhaps someday I'll have the self respect to stop trying here at all) Honestly I'm not even sure why this location is still advertised as 24hr read more

The worst service I've ever had at any fast food establishment. My order was wrong three times. I decided I would just take my money back instead of having them try to get it right for a fourth time and the manager laughed at me told me I couldn't get a refund I had to demand a refund and then I would call lawn Forssman to get them to give me a refund all I ordered was three chocolate chip cookies and a large Coke that was it. read more

McDonald's - I placed my original order at 4:22. Over 30 minutes just to get my refund. - Burgers Near Me - Indianapolis, Indiana

Went here at 3am. Several cars in line, so no worries about being told they're closed. Order was taken quickly and the line was swift. The young man at the window was polite, smiled, he was also very patient as I counted out change..... But, I got home and my fries were barely cooked! So disappointing after a long shift, McDonald's fries are like, their signature side dish. It goes with every order you have, fries should be on the money! Double cheeseburger was ok, as expected. read more

Horrible. I ordered a fish combo with extra cheese and they put burnt bacon on it. Does extra cheese sound like add bacon

My online order was terrible The lettuce on my chicken sandwich was old. The chicken was rubbery. The french fries were old. I ordered no salt. I could tell that they dipped them back into the hot grease just to get the salt off. They were old and hard to chew and hard to swallow, almost choked, and then they put a double cheeseburger in there probably to try to make up for the crap that they put in the bag. Thanks a lot McDonald's. read more

Don't go after midnight. Service was ok but food was undercooked from the fries to the burger I guess you get what you pay for. read more

Why do I do this to myself? Let me try to make wine out of water. The staff are friendly and the tea is da' bomb. Thats it, See ya..... Please help me break the Mcd's curse. I should know you get what you pay for. Its yuk city baby! The fries were old, the bigmac looked like it was on life support which is where I will be if I keep hearing the whispers of "sweeeeeeet teaaaaa" "sweeeeeet teaaaaa" every other mile when I pass the golden arches. Hey it keeps people employed, helps kids pay for college, Ronald Macdonald house is awesome so I guess i'll be stopping back in. Whatever happened to the McDLT? read more

They advertise being open 24 hours, but half the time when I show up just before 3:30AM at the drive-thru they tell me they are closed. I tried to order this morning at 3:25AM only to hear "we are closed". Even when they are open, you can't order breakfast at 3:30AM or even coffee for that matter. Less than a minute up the road, White Castle is building a new restaurant and should re-open soon. They will be open 24 hours and you can order breakfast & coffee at 3:30AM. This McD's location doesn't care about its customers wasting their time driving to get something to eat at 3:30AM only to be told they're closed half the time, so I'll be taking my business elsewhere. I have to be at work by 4AM and I look forward to White Castle re-opening so I can get breakfast without worrying if they will be open or not. read more

Used drive thru. Ordered a McRib value meal. I parked in the parking lot to eat and discovered a fish sandwich. Went to delivery window again only to be told "We don't have any McRibs." Why wasn't that communicated when I ordered?? I then asked for a Quarter pounder at the delivery window. Was asked to go to the drive up wait space. I should have declined. Waited there 10 minutes! I went into the store and told the cashier what happened. It was another 10 minutes! I asked the manager what the hold up was. She was rude. Will be contacting the district manager. UNACCEPTABLE. read more

Okay, first things first. Yes, I'm really reviewing a McDonald's. I know. I know. I can't believe it either. While I'm not opposed to reviewing fast food joints, let's be honest and acknowledge that unless you're in a bad neighborhood or a really good neighborhood then you know exactly what to expect from McDonald's. While I do frequent McDonald's for breakfast, mainly because it's on my way to work, it's incredibly rare that I choose to actually go inside one and have a meal. However, tonight I wasn't having much luck finding anything that sounded good and I knew I wanted an abundance of iced tea. Mostly, I just wanted to chill for a bit and read the newspaper. This particular location is located across from Castleton Square Mall. This makes it neither a bad neighborhood nor a good one, but definitely a high retail area. This location has a bit of the retro vibe and has generally been fairly consistent with service at the drive-thru. Tonight, however, McDonald's did a couple things that drive me absolutely batty and I felt compelled to come home and document them. First, it completely drives me nuts when chains become inconsistent with their pricing. Everyone knows that McDonald's has the $1 drinks. The vast majority of McDonald's locations will upsize the drink at no charge and many of them do it automatically. So, I didn't even think of asking for an upsized drink since I was getting iced tea and it should have been automatic. When she started to hand me the medium-sized cup, I asked to upsize and was informed it would be $.21. I know. I know. I feel petty. I really do. But, really. It's what makes McDonald's different from the other folks. If you're going to nickel and dime customers then I may as well head on over to our favorite border crossing corporate dudes at Burger King. Mostly, it's just inconsistent because multiple other McD's in the area don't charge for the upgrade AND it makes buying a value meal less of a value. So, it really is contradictory. Then, of course, there's food quality. I can remember when McDonald's had the best fries around. I know they're trying to be healthier these days, but between that change and the fact that these fries tasted like they'd been sitting around in the pan for a bit I can honestly say they were completely abysmal. The chicken McNuggets? They were decent, but even they didn't seem particularly fresh this evening. There's really not much more I can possibly write here. This is, after all, a McDonald's. However, I've come to expect better from this location and given its high visibility location they definitely need to do a better job. This visit was a definite disappointment. read more

I just got off work at it's 5 am and lights are on and people inside yet they wouldn't go to the drive thru and another customer was siting waiting in the drive thru but the two workers inside just ignored us. read more

There has been multiple times I've come here and I've had the workers say they are closed when they lights are on and workers are clearly here. Now they are clearly they are taking their time. They should find some workers that actually want to work. read more

I ordered a water, a sprite (apparently they don't have hic anymore) and six chocolate chip cookies. I must have disturbed the workers at the pay window trying to pay my little 4.90 and then had to wait at the pick up window for the cookies. No greeting no hello no nothing. read more

They messed whole order up even after repeating it back twice I ordered a sweet tea also an gave me hot unsweetened tea taste like shit !

This is the second night this week and third time in 2 weeks I've came to the 24 hour drive-thru (what a laugh) that I've seen 2-3 employees walking around in the store and not answering the monitor. I've even tried to wave through the window and speak to one outside but they do the best they can to dodge you. I asked an older female employee when they were actually working about their down nights. She played coy and said she didn't remember but their system might have been down. 1) Put a sign up. Be considerate of your customers. 2) I hardly believe any of this. 3) I wish they're were more 24 hr restaurant options than McDonalds because their customer service (or service at all) is on a rapid decline. 0 Stars read more

This is McDonalds so my expectations aren't high. But is there even an adult working here? I didn't see one tonight. I saw employees on their cell phones, laughing and playing, which resulted in our order being completely wrong. We just wanted a quick bite before heading on a road trip. The food took forever and wasn't even what we ordered. Maybe a little less playing around which each other kids, and staying off your phone. Maybe some adult supervision would help too read more

It's 4am and no one is answering the ordering screen. They are not 24/7, this is total BS, they just work when they want to.

Ordered for delivery from this McDonald's (mistake no. 1) a couple of nights ago, via the UberEats app. I know, who orders McDonald's for delivery, right? Right. But anyway, UberEats offers it so I did it for a friend. The order was placed at 8:50 p.m., for two simple items (a salad, and a smoothie), so it required no cooking. Despite this, the order was acknowledged by the app, but not received by the restaurant or picked up until 10:22 p.m. -- or, more than 90 minutes after they had pocketed my money, and the McDonald's workers on duty were rude, ghetto, ignorant and indifferent when I politely phoned to check on the constantly changing ETA. Not sure if the restaurant, the driver or UberEats is at fault here, but none of the three has explained, or apologized. This, they call "fast food." This location's owner-operator would be wise to take a look at who's on staff in the evenings, because they're negatively impacting his reputation, and bottom line. read more

I've been coming here for several years and the more I come here the more I begin to wonder if I'm ever going to catch Hep A or not. Most recently I've seen a McDonald's employee decide to use the restroom while I was in there and not wash their hands upon returning to the floor. I decided to follow this person out to the floor and found out he is one of the cooks. This is extremely unsanitary. Also, the employees that work here are quite ghetto and definitely do not seem to care about their job. I understand they do not make much money which is rather unfortunate, but these employees are your stereotypical "fast food" employee. The inside of the restaurant is usually very well kept. The tables could be bussed much better than they usually are. You would think for a restaurant that is supposed to have an older feel to it that it would be kept up much better than it is. The treatment I've received from the employees here is extremely hit or miss. I've had many orders messed up so you'll want to always check your food before you leave if you're going drive-thru or carry out. Also, heaven forbid if they make a mistake because they will fight you tooth & nail over replacing your order. Which is rather ridiculous for a company that makes millions a year from its guests. Overall I'd highly recommend staying clear from this McDonald's as there are much better fast food places in the area that actually care about you as a guest. read more

Blast to the Past. We decided to dine in and were greeted by tunes of the 60s. Yeeessss!!! I'm here for all of this. The staff was super friendly and quick. The building was clean & the crew were fast to clean after Katherine guests left. McDs is always affordable, but this location offers something different Nostalgia and crispy fries. Big Fan!!! read more

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Clean, fast and friendly service. I had to pull down my hoodie before entering, so only 3 stars. read more

McDonald's - Justin, Nathan, and a somewhat famous clown. - Burgers Near Me - Indianapolis, Indiana

They say they are 24 hour but I went one morning before I had to be at work at 4am and no one spoke to me on the speaker at the drive thru. When I pulled up they were all sitting in the dining area talking. Every other experience I have had with the staff here has been horrible as well. I do not recommend this location. read more

As McDonalds go this one is pretty tired and true. You can consistently get through the drive thru at this location in a timely manner. They get your order right and the food is as expected. read more

730am hundreds hundreds of us packed again some morning coffee probably egg cheese sausage McMuffin biscuits and greasy artery-clogging cholesterol raising potatoes they called and hash browns but potatoes is being generous orange juice just something good and tasty for me hot we've been great stead you get the ghetto sign on the door it's not even printed out managers office apologies store close broken not working whatever handwritten note out of your car on camera just an order to learn that was once again disappointing 7:30 a.m. Thursday morning read more

McDonald's - Oh oh so ghetto - Burgers Near Me - Indianapolis, Indiana

This should probably go without saying, but check your order before you leave! I failed to do so today and of course they shorted me food. I live in Broad Ripple but was in the Castleton area and decided to pick up lunch for my son and me. I went inside and got carry out because I also had to use the restroom. I was the only customer in the store and ordered a #9 (2 cheeseburger meal) and a chicken McNugget Happy Meal with ranch dipping sauce. Once I got all the way home I discovered they gave me one cheeseburger with my meal and a cheeseburger Happy Meal, no nuggets. I could have understood if they would have gave me my 2 cheeseburger meal and a cheeseburger Happy Meal, but they clearly did a sloppy, careless job when filling my order by putting one cheeseburger in each order. I will remember to go out of my way to a different McDonalds next time I'm in the area. read more

I don't understand how you get the order wrong all the time. You ask me when I get to the window what I order, I tell you and somehow it's still wrong. Please be better my money was just stolen read more

I understand that it's McDonald's and the bar for customer service is very low, but somehow this specific location goes above and beyond to be TERRIBLE at customer service. I'd reccomend driving to the next closest McDonald's because it will save you time overall. Wish I could make my review 0/5 stars. read more

At this location, you MUST check your order closely at the drive-thru. DO NOT drive away without checking. They always get your order wrong and oddly, you never get more than you paid for, always less. You literally have to unwrap your burgers to make sure you got a double cheeseburger as you ordered, and not a single. EVERY TIME. read more