I went in to set up a time and a consultation to get work done on upgrading my factory system. The…read moreperson never came out to speak with me but when two other customers walked in he immediately came out and began a conversation with them and started taking care of their needs. He never acknowledged my presence. I walked out and will never recommend that place to anyone I know! Places and employees of this caliber, no matter what kind of knowledge they have, give Lubbock and customer service a really bad look!

Got a 10 inch sub + installation nearly 2 years ago, you get what you pay for which is a reliable…read moreprofessional installation of a quality subwoofer. No complaints so far, gotten my money's worth.

I always come here to get my car's hooked up. These people are amazing. They get your vehicle in…read morefast. My car sounds amazing. I absolutely love it thank you guy's for your hard work

BE CAREFUL WHEN GOING HERE!!!! We allowed our son to take our truck to have a stereo and speakers…read moreinstalled here and when he came home we noticed the ENTIRE dashboard was SEVERELY cracked and damaged. The driver side door I had to practically use a lot of force to open the door from the inside because they didn't reinstall the door cover correctly. I thought this company were professional but it's not due to how they handle damage they caused. Spoke to the manager and he tried telling me that the dashboard was like that then retracted and tried telling me that my son broke the dashboard and retracted again saying the sun did the damage. NO SIR!!! I am the one driving this truck so I know it wasn't broken like this prior! The manager started taking pictures while I was showing him the damage. Guys it's BAD!!!! A crack I can deal with but the WHOLE dashboard, NOOOO!

Brandon & "Amped Up", has beyond been extraordinarily helpful when I needed my sweet baby car…read moredetailed & kindly worked with my schedule, always deliver expedient follow up to ensure quality of service is up to par & everyone exudes care, hospitality & passion for their work!!! They have a vast array of services available & regarding my detail of "Frida", pristine outcome, shiny & stellar in summation!!! Additionally, providing beyond reasonable pricing!!!!

Shop is a joke. Set up an appointment. They even called me to confirm the appointment. Then I drive…read moreall the way out there and shop is closed. No one told me they were closed or anything. Just showed up for my appointment to and empty shop.

Buyer beware when using Vernon's Signature audio in Lubbock. I paid $77 for a diagnostic of an…read moreentertainment screen replacement for a 2020 Kia Forte in July 2025. I sent several emails and called on several different occasions for follow up and to see if they could repair/replace the screen and at what cost. They never once returned my call or provided me with any diagnostic information. So buyer beware when paying the diagnostic fee upfront and then never receiving the promised service.

Shout out to Vernon's for always looking out for what's best for the customer!!!!!! Took time to…read morehave a conversation to just a sale and made sure everything was top quality not top price!!! We will definitely be back for more

I asked for my wrap to be touched up and the staff was willing to schedule me, but felt the need to…read moresay that I am OCD for wanting the work done. I feel as though I am not OCD but I just wantwanted a touch up job for wrap receding and bubbling in in places on my vehicle. I feel as though it wasn't a ridiculous request, but felt shamed for bringing it back to them. So in all the relationship started off okay, but then went south. Your experience there could be questionable when it comes to professionalism. There customer service needs work. Despite my ill feelings with the staff, the owner was very cordial.

A nice young man helped me and did the tint all really quickly. I didn't have an appointment and…read morethey still just did it immediately. Im also probably going back and getting a brow because they are so awesome. This is 20% tint(besides the front windshield)

We were desperate and Andrew offered to fix our problem with our audio system in our motorhome…read moreafter normal working hours. He was able to identify and fix the problem getting us back on the road in about a hour. What a wonderful blessing!

Making a new review since the name changed and they still continue to impress me…read more Premier Off-Road is the place to go in TEXAS! Doesn't matter where you live bring your truck, bronco, jeep, SUV whatever you have and get it done HERE! Period. I bring my trucks all the way from Dallas to Jason and Riley. Whether it's just a simple repair to keep your truck running or you want then to build you the most badass truck the road has ever seen this is the place. Their price, attention to detail, and timeliness is what makes them unique. You don't have to worry about them telling you that you have to replace everything when it's a simple fix. Honest, price, good work, and fast. Everything you could ask for in a body shop.

I was looking for a good company here in Lubbock to install shocks/struts and a level kit on my…read moretruck. Called a few places, and was surprised at how expensive many of them were. Called Black Diamond, and they were very professional and offered a very fair price to do the work. They were able to get it scheduled within the week, and got it all done on time. Would recommend them for sure!

Not a fan. I am trying to gift Custom Audio one more chance to stand by their work, but so far…read morethey are simply yelling thru the phone and refusing to be in my opinion, honest. I should have trusted my gut when, from the beginning, they were sketchy. I took my Tige boat to them with interference issues and after being there 5 hours they told me the stereo itself would not come on? It was just one 2 weeks ago. So now I have more than an interference problem. I take them a brand new marine amp and still they find a reason to ask me to purchase up to two more amps from them because this 4 channel one is too big. Really? After driving into town and waiting 1.5 hours, after they tell me a finish time, I take the boat home (15 minutes later) to find that the stereo is cutting off and on. $272 later they say too bad, so sad. Would not recommend. Service recovery is a lost art.

I know Custom Sound Works and Mike Jones and they are definatly not crook. he has always done an…read moreexcellent job for my truck! My system has gotten much better ever since he has gotten a hold of it. He has even fixed works from other stereo shops! He does work for all of the employees I work with and all of them love his work! He is a family guy with two daughters and an amazing wife and he runs his business very good. He has a ton of high quality customers that come into our family restaurant and all say his work is amazing. Mike just installed my new Pioneer touch screen and I am in love with it. I think everyone should go into his shop and personally meet Mike Jones and his workers, they all care and love their work, and do there absolute best to keep their customers satisfied. Dont just read theses bogus reviews, take some time to actually meet the real experts. A lot of shops are out to get these guys with this bogus reviews. I have personally seen the dozens of tropheys Custom Sound Works has earned and I know they deserve them.