I had a rock hit my windshield last week again so I immediately called my insurance company and…read moreasked for Safelite to replace my windshield again. The guys there are really nice and I know they'll do great work on my Subaru Forester. However, yesterday I waited two hours before my car was even taken back into the shop, and the repair itself was then completed in about an hour. I was told the job itself would take about three hours total for replacement and recalibration, but I'm not sure if that was supposed to include me waiting for two hours before any service was completed. The tech also tried to convince me to just repair the old windshield after I thought I'd made it clear I wanted a new one. Please do better next time, guys.

I would strongly recommend staying away from Safelite AutoGlass in Lubbock. What started as…read moreterrible workmanship has now turned into a serious issue with accountability and Safelite's version of what happened. We had a $0 glass deductible through our insurance so we were anticipating a simple windshield repair at no additional cost to us. My husband had our vehicle serviced here on July 11. During the service, the technician (Hayden) cut the wires to our dash cam. My husband was NEVER warned that the wires were going to be cut, and he NEVER gave the technician permission or approval to cut them. Now that we are trying to get reimbursed for the replacement dash cam, Safelite is claiming that their technician (Hayden) warned us beforehand and that my husband approved cutting the wires. That is absolutely not how the interaction occurred. We are currently in the process of obtaining the Ring camera footage from the day of the service so we can document what was actually said and what happened. We are confident that the footage will show that my husband never gave the technician approval to cut the dash cam wires. If Safelite is going to claim otherwise to avoid responsibility, they should be prepared to provide their own documentation showing exactly when my husband supposedly gave that authorization. And somehow, the dash cam isn't even the worst part of this experience. The technician (Hayden) ALSO broke our rearview mirror during the original service. He later came back and attempted to repair it with glue. That repair failed, and the mirror broke again. We then had to go through Safelite's warranty process, only to find out that the mounting brackets are broken and the ENTIRE WINDSHIELD now has to be replaced again to properly repair the mirror. We also have to wait another two weeks for that replacement. After ONE service appointment, we have dealt with cut dash cam wiring, purchasing and installing a replacement dash cam, a broken rearview mirror, a failed glue repair, broken mounting brackets, another complete windshield replacement, weeks of inconvenience, and repeated attempts to get Safelite to reimburse us for damage that occurred during their service. What should have been a windshield replacement at no additional charge has turned into us paying hundreds of dollars for a careless technicians mistakes, as well as weeks of time and energy spent dealing with getting ahold of ANYBODY that will help us get reimbursed. The most frustrating part is how this is being handled now. Instead of simply taking responsibility and making the situation right, we are being told that my husband supposedly authorized something that he says never happened. Mistakes happen. Accidentally damaging something and taking responsibility for it is one thing. Damaging a customer's property and then later claiming the customer approved it when they dispute ever giving that approval is something entirely different. Based on both the workmanship and the way this situation has been handled afterward, I would absolutely not trust this Safelite location with our vehicle again. I would strongly recommend anyone considering this location document their entire interaction and think twice before handing over their keys.

Quick efficient quality at a fair price will use them for all my auto glass repair needsread more

My go-to location for a repair…read more They are very reliable and flexible. If the product is out a stock, shipment takes up to 2 days. When it came in, I planned for a 2 hour installation, it actually took 45 minutes, which I was pleasantly surprised by. I'll be coming here for a while.

Always had good service from good owners. The husband and wife are really nice individuals.read more

Got my windows tinted here a week ago. Let me say this place is amazing. Their customer service is…read moreimpeccable and the quality of their work is amazing. I would recommend these guys to anyone. Do not go anywhere else in town. Give this locally owned and operated business a try and you will be happier than you can imagine.

I've gotten my windshield and driver's side window replaced on separate occasions and they…read morefantastic. They work quick, they're excellent at what they do, and they very kind on top of it all. I will forever go back to them for auto glass work.

Got me in quickly! So much cheaper than the large franchises! Great work done! Highly recommend!read more

These guys really screwed me. They used what seems like bathroom calk to replace a very expensive…read morewindow. They said I could sand and paint it after it dried. That was impossible so I called to complain. The manager claimed this was far superior to traditional glazing. But it looks very crappy and the realtor who is going to sell my house agreed. So I hired someone to get that stuff off so we could put on glazing around the window, but it was so difficult to remove the glass cracked. I sent these guys pictures of how awful it looked, and I got back silence. They didn't care that their work was crap.

Neil and Melissa were amazing. Did great work, quickly, with better prices than anyone else! I…read morecan't recommend Glass Doctor enough!