I've rented a unit on behalf of a relative for two years now, paying automatically by credit card every month. Apparently my card was declined this month (simply because it had expired and needed to have the expiration date and CVV updated). I had simply forgotten I needed to update French's when the new card went into effect. If the owner had observed the courtesy of phoning me at the number she has on file, we could have solved the situation in a couple of minutes, and she'd have had the money in their account by now. Instead, she chose to send a snail-mail nastygram with "CARD DECLINED" stamped in red and a late fee added.
When I called to rectify the situation, the owner (I assume she's the owner) was very abrupt and extremely rude. She claimed to have sent several bills (I've received NONE) and to have called the phone number she has on file (I've had NO calls from her, and BTW, our answering machine is working perfectly).
If you want poor customer service and a complete lack of basic business courtesy, rent from French's. Otherwise, steer clear and find another storage business. read more