UPDATE TO THEIR GOOGLE RESPONSE TO MY REVIEW:
I find it amusing when a business turns THEIR bad behavior on the person providing the feedback.
While it was not a walk-in, rather an individual who kept adding services contrary to what she originally booked, a 10 min notice to the next appointment is not suffice as most would have been driving to or arriving at their appointment. IF this was the case and this individual kept adding on services, why wouldn't you have called sooner? Take the next appointments time into consideration? When I was asked to come back in an hour or use someone else, I declined both as a.) I was there and was not going to be the last appointment so they would be rushing my service so that they could close; and b.) it took me using 5 different people before I found the one that did a GREAT job!
If a business does not want feedback, or only wants POSITIVE feedback provided, then remove yourself from platforms that allow consumers to share their opinions. As consumers, we use that feedback to determine if we will proceed in using that business. I am one that will provide both positive and negative feedback for various businesses depending on MY experience! This particular business will do raffles for new iPhones, free services, etc. if you leave only positive feedback regardless of your true experience or opinion. This is not helpful or honest to others. I was contacted by them after a previous experience that was less than adequate and asked to change my review. When I declined they were less than happy. A prior employee reached out to make it right, though I declined her offer of 50% off all services, we still went back to give them that opportunity. If I was looking for a "free-ride" I would have taken the 50% off offer instead of paying full price.
When I was contacted by Max, he clarified some things, to which I updated my review with, however, because I did not delete the review, he or someone there proceeded to make negative comments about myself and others who had similar experiences at the salon.
I can see why the turn-over rate is insane there. There is only a couple people there from their grand opening in September 2024 still working there (two are a married pair and she is part owner). Management and reception/scheduling is always changing so the personal touches and knowledge has been lost and remains missing.
Beyond disappointed! I've been a loyal customer since their opening Sept. 2024 going every 2 weeks for a pedicure with Vivienne and manicure with Ivan. My husband also joins in the pampering. We've stuck with them through their growing pains & turnovers. Today I scheduled my mani/pedi, but as I was pulling up, I get a call saying she's "busy" & to come back in an hour! What was the point in scheduling an appointment at 1:15p for a 3:30p if you were going to take walk-ins and push back appointments? And wait 10 minutes before the appointment to let the person know? Completely unprofessional and unacceptable! Since Jenny left the welcoming environment, scheduling, and personal touches have gone out the window! read more