I never give reviews to anyone but after going to Fremont Ford meeting Aj Nader, I was not on market for any car any time soon and he offered me perfect deal for a vehicle and give me great customer service his niceness made me buy a car from him and his manager Abass aslati was a really good guy who helped me get the best deal, I highly recommend Aj Nader for everyone please ask for Aj Nader when you wanted purchase a car from Fremont Ford, Thank you very much for your hard work Aj. read more

I just want to say that Mike Ferrer in service is the best service advisor ever. My Mom took her Escape to another Ford dealer and they didn't help her at all BUT when she went to Fremont Ford, Mike took great care of her. I even went back to the service dept to thank him myself for taking care of my Mom. GREAT service dept!!! read more

This review is for the service department...My check engine light came on so I took it in to get a diagnostic run. The service guy (Jacob) told me it would be a couple of hours. I was on my lunch and explained I had to time to wait he told me he would push it through in an hour. An hour later he told me my thermostat was having issues and it was covered under my warranty. I told him I would be back that upcoming Wednesday during my lunch to drop off my car. When I got there on Wednesday he called a shuttle to take me back to work and asked if I had a ride back to Ford and I told him yes. When I went to pick up my vehicle I saw they had washed and put tire shine on it. Very unexpected and above and beyond any service I expected. I highly recommend taking your Ford in for repairs or even a maintenance. They did a great job and their customer service was stellar. Thanks! read more

I just brought my car in for service yesterday, the day after my coupon expired and they still honored it. I must say I'm surprised at the reviews on here. Even my first experience, right after Mazda service moved and there was a misunderstanding David took care of me without me even needing to get upset. I've gotten nothing but helpful and friendly service. They have always had someone to drop me off and pick me up from Bart, Joey is really nice too. Although David is a bit on the serious side, you can give him a hard time to take him out of that and get him to smile. Everyone there is worth praise. Not to mention they wash and vacuum your car with the service. read more

I really like this place because of the experience I had with a sales manager named David. He was not pushy and did not force anything to happen. He was listening and took into account my finances. We found the car after talking and discussing and I am just waiting to take the next step in purchasing. Thank you David for spending so much time with me and answering All my random questions. This place is well kept and I like it overall. read more

As first time buyers, my wife and I were definitely not looking forward to facing the stereotypical experience with "the car salesman" and don't get me wrong we went to several that definitely fell into that extreme. However when we stepped onto the lot at Fremont Ford, it was a lot different. We first met Reza and Alfredo who were very helpful. They weren't pushy at all and were very informative. Especially knowing that this was all new for us, they took the time to make sure that we understood the process in order to make the right decision. Then when it came to talking numbers, they brought in Karimi and I must say they all really made everything comfortable and conversational to make sure that it worked for us. Making it so easy, we ended up driving away in our new 2014 Edge! We will definitely be going back when we are ready to make our next purchase! read more

We bought our CMAX with all the help from Abbas & I'm so glad he sold us the warrant. I took my car for service, their customer service is great. My kids had a great time with their fish tank & the balloons. If u need help ask for Abbas. read more

Don't bother setting an appointment here. No matter what your car is in shop for most the day. Service is solid but they take too dam long. Over 3 hours for a oil change with an appointment I'd just wrong wrong wrong. Under construction right now. The customer lounge I'd stuck in a corner. No tv no working wifi no coffee no updates from service techs = NO fun. Why why why do I do this to myself. Not first time. Be warned. You will be waiting no matter what for service. read more

Great experience buying my car on Sunday. Jonnie was my sales person and he was so helpful. Showed me several cars until we found one that suited me perfectly. Everyone there was nice, the finance man was awesome too. Didn't bully me to buy add ones like other dealers have in the past. Love my Hybrid and my gas mileage. Fun dealing with Raider Fans too. Thanks Fremont Ford............ read more

This update is in response to Mr. Pollom response, which is pasted below. Mr. Pollom I do appreciate your attempt at proving that your company has good customer service. Back when we spoke I informed you that my husband and I already thought of the 2 logical (for your company only) options you gave us. As I'm sure your recall I said that those 2 option will not work for us since both options forces us to give your company more money. To us giving a company we don't trust, and has proven to already have poor customer service in the service department is financial risk that is unwise for us to make. I'm sure you still have our phone number, and if customer service is sincerely important to you I see no reason why I have not received a call from you. In my opinion this reply post from your or your company reads as away to save face in public eye only. Kind regards Fremont S. Comment from Fremont S. of Fremont Ford Business Owner 3/4/2016 We try to provide top notch service to every customer that comes here. You and I have already spoken about this issue. I am sorry that you did not get what you wanted. From our conversation, you did not want to have the vehicle fixed. Customer service is very important to me. If you would like to talk about this issue again, I would be happy to speak with you. Respectfully, Michael Pollom, General Manager read more

Bought my new 2018 F-150 from Fremont Ford through Shadi and Mustafa. First worked with Shadi via email for inventory and pricing. LOVED the fact that she's to the point with pricing and responsive. Other dealerships just want you to come in first then they'll talk numbers. I knew what I wanted and Shadi provided pricing and through several email exchanges we got to a number that worked. Made appointment and met Shadi. She is super nice and friendly, very easy to work with. She introduced me to Mustafa who showed the ins and outs of the truck. Mustafa knows the truck well and spent the time explaining every feature of the truck. He's very patient, professional, thorough and overall class act. After another test drive and settling on the truck, went back in sat down with Shadi to work the final price. Having spent time with emails, final pricing process wasn't bad. I wanted the price lowered bit more but she couldn't however she threw in a bed liner. Financing process with Yama was straightforward and didn't felt pressured for added thing. Overall a great buying experience and I would recommend working with Shadi and Mustafa to my family and friends. Mike, Barbara and big dude (sorry didn't get name) were awesome with liner install. Thanks Fremont Ford! read more

I have many posts about good and bad buying experiences with car dealerships. If you are buying a car from here before you do... read this. I have a direct quote from the fleet manager that's says his best client buys 25 cars a year from him and the client is so successful that they pay over sticker price for their cars. I screenshot the quote just so I got it right. No One wants to over pay for a car no matter how successful or up and coming you are. Buying a car at a fair price shouldn't be something you have to wonder about. I have never had a car salesperson ever be so caviler that they gouge their clients and they feel good about. He told me the client love his service so it's ok. If you have a client that you service in a high volume basis there becomes a trust factor. Breaching ones trust for your gain is the dirtiest thing a company and or a salesperson representing that company can do. If you sell me 25 cars and I am trusting that's the most reasonable price I can get and you breach that because I am not looking based on the relationship... that's bad business. I hope you never sell another car. The sleezy car guy factor is high here please buy a car from a reputable dealership read more

Solely for our first interaction with this business I'll give them a solid 4 stars. We went in looking to test drive a new Ford Edge. We took it for a drive and checked out current financing and incentive options. They were friendly, informative, and not pushy. When we're ready to buy we'll consider this dealership. read more

This review is specifically regarding the service department and more specifically Jacob. My husband asked me to write a Yelp review after our last service visit because Jacob is excellent at customer service. We've brought my husband's car here a few times and Jacob has always been our contact. We really appreciate that he calls back when he says he's going to, even if there is no new info available; a huge A+ for follow through. He's helped us in dealing with warranty issues, twice now. He also got our windshield replaced when a tech cracked it putting in a new engine. He's always helped us out with the shuttle situation too. Bottom line: We bring our car here because we trust Jacob and Fremont Ford. We have a rare vehicle that has a Cobra engine in it (Mercury Marauder) so we when the engine starting having problems last year, we went to Frontier Ford which is ~1 mile from our house. The service department there SUCKS -- unresponsive, rude, the service writer talked down to my husband -- yeah, I don't think we'll be spending our money there anytime soon. So we drove all the way to Fremont to get it checked out. Best decision we ever made. read more

I had a wonderful experience at this dealership. Originally, I had no intention of buying a Ford. I was in the market for a Honda CR-V, downsizing from my Honda Odyssey van. In other words, I have been a diehard Honda fan for a long time. My husband urged me to test drive a Ford Escape, as well as a Subaru SUV for comparison. So I did. I ended up purchasing a 2014 Ford Escape Titanium 4WD the next day. Not only does this vehicle make driving...even in traffic...an enjoyable experience, but the salesperson also made the car buying process a joy as well. His name is Omar Omari. He presented himself as eager to do what it took to earn my business. What was unique about him is that he was authentic. I had lots of technical questions for him, and if he didn't know the answer, he didn't pretend to; he went to find the answer for me. He knew I was headed out to test drive a Honda. The fact that he was supportive of this added to his credibility with me. The 2014 Ford Escape is a high technology beast. And depending on the model you get, it can literally become a mobile office with its built-in WiFi hotspot capability. Isat in the car for about 15 minutes asking Omar what every little button everywhere did. He was not only knowledgeable, he was also patient. After the interior look-around, I then took it for a test drive. Omar made me feel at ease as I tried out the vehicle's capabilities without exceeding any speed limits or bumping into cars as I practiced with the back-up camera. This review is getting long, but I have a long list of good things to say. I was finished with the paperwork by 9PM that night, well after the dealership closed. Omar remained there, so that he could walk me out to my new car. I took it back the next day to get it detailed, and pick up a missing car accessory. I still have to go back and pick up another item I realized I should have (I read the entire owner's manual). One comment to the admin staff there...be careful of what can be overheard in the course of your personal conversations as customers sit in the waiting area. I heard a unprofessional banter, and almost complained. But once they re-focused on their work, and answered a question for me, they too were very helpful. So I didn't say anything. Grant it, I haven't yet experienced the parts or service departments, as I see several negative reviews of them here. But for Omar, I give him Five Stars for converting me into a new Ford fan. read more

My girl friend was in the market for a new car so we decided to stop by fremont ford to see there new ford fusion.we were greeted by Abbas he was very professional listened to what our concerns were and what type of features she wanted. After the test drive we loved the fusion and all the cool gadgets it offered. We decided to see some numbers so we went in. Abbas did not pressure us into the sale. He offered is a great deal and we owners of a new ford fusion. Fremont ford has been great thank you! read more

If you ever need anything at fremont ford, A gentleman by the name of Jonnie Rafie is awesome! I had a problem and he took the time and effort to make it right for me. He is genuine and means what he says. He is by far One of the most helpful and nicest employee's there. Fremont ford is lucky to have him working for them. Thank you again Jonnie Rafie! read more

They couldn't show us any cars because they wanted to shut two hours early... Waste of time, will never return here, ever.

The receptionist killed any interest I had in a potential purchase!!! She was rude and distasteful and she was lucky I was in a good mood that day!!! Ford should get it together with the staffing because this receptionist was a horrible representation of a possible positive experience that was blown out the window for me!!! Fremont Ford can thank their reception staff for the loss of this customer!!' This weekend you can find me at the San Jose Ford ;) read more

If you visit this dealership you need to use Rob Van Arsdale. He was so incredibly helpful and honest throughout the whole experience. We drove 3 hours just to work with him. He truly had our best interest in mind and made a sale that fit just what we had requested. He was very honest and didn't give us the run around. I was so impressed with him and the dealership and will be recommending him to anyone looking for a car. read more

Just wanted to say q is the best salesman out there and his sales manager Abbas made the deal happen.. we went to 5 Ford dealership and we hit the best price with best customer service here at Fremont Ford I will definitely recommend all my family and friends her to Fremont Ford thank you read more

I just bought a new car from these folks. I was treated well, got a reasonable price, an acceptable trade-in offer, and a really nice car. Thomas Gates was my salesman. Visit him, he's a great guy. Tell him Grif recommended him and his dealership. read more

I bought a used ford fusion from them. I was looking for a v6 and they had one within my budget. I called them up and got to talk with Ian who works as a sales rep. He seemed calm and composed and answered my questions on the phone. I set up an appointment for the following day. He let me test drive the vehicle and I liked it. He was honest and forthcoming. There were a few things which he was not aware of but he checked the logs and got back. It took around 2hrs to finish the deal. I did not opt for financing. Overall, it was a pleasant experience. read more

Originally, I had written a poor review of Fremont Ford regarding our experience regarding the purchase of our used vehicle. Damon Wong(GM) had left a message through Yelp and I did contact him. He was kind enough to hear me out and did have issues addressed on my vehicle. I was even set up with a rental car for the day. I am very satisfied and appreciative of Mr. Wong and also the Service Department, Michael F. Michael, was terrific and kept me informed of the the work being done on my vehicle. In some issues, Fremont Ford did more than I expected. Michael, was one of the BEST people we were in contact with and goes above and beyond with a smile. Mr. Wong, thank you very much for addressing my concerns about my vehicle. We appreciate it very much. I hope your management team learns from your example in providing a 100% customer satisfaction. read more

I own a 2010 Ford Fusion Hybrid that was purchases in Oregon. Since its purchase, I have always had it serviced at Fremont Ford, even though San Leandro Ford is closer to my home. With only one exception, I have had great experiences with the personnel in the service department, Most notably Michael Ferrar, the manager, and Peter Peknik,assistant department manager. At my last service visit, several things needed to taken care of because my car is at the 75,000 mile mark. Aware that my most recent prior service visit, which was handled by another service writer had not gone well, Peter made sure to pay extra attention to my vehicle and the time it took for my service appointment. After giving me the estimated price and time, Peter let me know that one expected service wasn't necessary. My car was finished almost an hour before the expected time and they had even washed it. Peter went a long way towards restoring my faith in the Fremont Ford service department. While waiting in the customer service area, at least three employees asked if I wanted a beverage or could they do anything else for me. In the perhaps 10 visits I have made to Fremont Ford, the employees are always eager to help and seem to be working hard to satisfy the needs of their customers. I hope to find a dealer of their caliber after our upcoming move to AZ. read more

Mr. Wyatt took the best care of us imagine able. Arranged the best financing we've ever had - crazy low interest rate. Vehicle price best of anywhere. Found our perfect car & got it from another dealer - even arranged for it to be delivered to my home! Couldn't have asked for anything more! read more

Dustin and Shaun helped me buy a 2015 Ford Escape recently. They are nice and friendly. Just transferred here. This dealer provide my a quick and effective purchase experience. Thanks. read more

Bought my new ranger there and everyone was great and accommodating, Robert helped me out from start to finish and he was fantastic!

I recently bought a car with Fremont Ford and David was the one who helped me with purchasing the car. He did a fantastic job, Very respectful and welcoming. I would really recommend going to see him if you guys want a car. read more

First impressions are everything. Called to schedule an oil change on our 2014 Ford Fusion. Still under warranty so its a win for whatever Ford dealer we take it. Nobody answered our call so we left a message. A week later and still no call back. And this after received maybe 50 mailers and phone calls asking for our business. My wife said she would rather drive to Livermore Ford. read more

I had a 9:00am APPOINTMENT for a recall and an oil change. I was advised that this would take no more than 2 hours. I arrived at 8:45am and dropped my truck off. They asked if I would be waiting and I said I would. At 11:45am I checked back to see if my truck was almost finished, they advised me that they hadn't even started yet. I questioned the purpose of the appointment and they said that they get behind because some people want more than their appointment is for, so that puts everyone else behind. He advised me that I should have told him it was a rush when I checked in. I told him I had an appointment and didn't realize that a prescheduled appointment meant nothing to the service department. At that point I told them to just give me my truck back and I was leaving. A service assistant heard my problem and referred me to Trevor Pereira, who I assumed was someone with some authority. He suggested we just get a rental car and they would take care of our truck and we could pick it up the following day. Again this was for a oil change and to get a seatbelt lug nut tightened, really this is not a two day job. After purchasing an new F150 Platinum from the dealership, with no problem, I would assume the entire company was run the same way. However I have discovered that there is no accountability in the service department. read more

I read some of the past reviews and I was a bit skeptical coming here. Car shopping is always one this that I absolutely despise. My husband and I discussed buying a new Focus as a commuter car and I really wanted the opportunity to take a look at the Focus. I called ahead to get some prices and info on what they had there. I spoke with a very nice young lady who was able to answer all my questions. I made an appointment to go in and I was approached by a salesperson, by the name of Rob. I informed him of what I was looking for and he took me out to the proper section of the dealership with the focus'. Rob took his time to explain the SE model that I was interested in and was very patient with all of my questions. I WAS SHOCKED! This experience was nothing like the other dealers I had been to with salespeople pushing me into something, and upselling a more expensive vehicle and attacking me before I even got out of my vehicle. I informed Rob that I hadn't brought my husband and he said no problem. That if I wanted we could drive the focus to him so he could take a look at it or we could come back tomorrow, whichever i was more comfortable with. I thought why not, so we drove the focus to my husband who immediately fell in love with the vehicle. we drove back to the dealership rob worked out some numbers and within the next 30 minutes i was driving my new focus home! I am very picky, and I wanted straight forward no hassle pricing. Other dealers are still emailing me their price quotes but none have been able to beat the price that I got my focus for. THANK YOU ROB AND FREMONT FORD! I will definitely be referring you guys! read more

Heavy kinks here. Promises made and not kept. The head of these kinks is their GSM. Had been there and was observing things silently. Sales people being spooned deals. He is always shouting his head off paging people. A sales guy walks in and is going to sign in when he is paged 2 times and it turns out that he has to pull out chairs which someone else had put. Sales is bad but then it is all on how your bosses are that they get even worse. I dont think the dealer knows anything about what is happening. Guess will bring it to his notice. read more

Worst dealership I've ever been to. Terrible customer service. I went there 4 times to check on progress, because they don't answer the phone, in which nothing happened until I got the manager involved. I had to call to get the invoice myself TWICE. They lost the first one. Took 2 weeks to fix my truck. 1 1/2 just to get my invoice from the other dealer. Oh yeah let's not forget they told me I would be reimbursed for my rental, in which THEY DID NOT PAY. Got an email from the manager saying they were wrong and they're not paying it. WOW! $790 out of my pocket because it took them 2 weeks to get a 2 day project done. And I worked for Ford for 5 years no less. This is has been a detrimental experience. read more

After wasting half of my day in the scorching heat listening to the lame sales pitch of several salesmen trying to pawn off their surplus vehicles, the universe led me to AJ & Rudy over at Fremont Ford. With daggers in my eyes and limited tolerance for further bulls#!+, I was approached by gentle AJ who listened attentively as the sweat from my brow & hot ghost chili spit burned the fresh polish off his casual leather shoes. Once I narrowed down my option he introduced me to Rudy, whose radiant smile & warm personality somehow made me feel like these guys were different from the clowns I had been watching perform all day. Rudy promised he'd do everything to make something happen, to get me a REALLY GREAT deal, so with laughter & skepticism I accepted- I mean what the hell, with all of the entertainment I had that day, I wanted to see what tricks HE had up HIS sleeves. Well wouldn't you know, that these two guys at Fremont Ford made be believe in miracles, Santa Clause, AND Yoda all in one day! The amount they offered me for my trade was eye opening, but the APR they got me approved for with a bank on a new vehicle w/ my not so great credit score was literally jaw dropping. So unbelievable that I wanted to insult them for playing with my emotions & potentially lose the blessing that I received- ok, now I'm really being dramatic. This is just my story. You can think I'm full of holiday stuffing, or take a chance like I did and roll the dice w/ these fellas; if you hit the "six five, no jive" you can thank me later, or better yet, tell Rudy you're so grateful for my review that you're making a donation for my new hot wheel- he'll know how to find me ;-) Blessings & the best of luck with your search! read more

Great help and no pushy salesmen. Although, a mature salesperson would be appreciated. Didn't enjoy hearing about the salesman's late drunken night with his buddies as his excuse for looking tired during the test drive. read more

After a few missteps they kept trying to get my husband the car he wanted.

Unbelievable! I made a 1:30 appt to get an oil change. They said a couple hours. At 4:15 I call and get transferred to Service department only to get a voicemail box. This process is repeated 7 times. Finally, I complained and was put on hold for 15 minutes. I called again and asked to speak to the manager and was put on hold. After 30 minutes of trying to find the status of my car for an oil change, I'm told the car won't be ready until 6:30pm. What!? I have a family to pick up and get off well before 6:30, and now I need to wait around because they are disorganized? I complained. They put me on hold and then told me it would be ready at 5:30. They did not wash the car as I had requested. They lost two of the valve stem caps for my tires. With the exception of the manager and front desk person, no one was particularly friendly. For all my troubles, they gave me a card for a free car wash. I discourage people from coming here. read more

Just recently purchased a car on my own for the first time and Nick Wilson, my sales rep, was extremely helpful and courteous while guiding me through the purchase. Oliver in the financing department was also very patient and helpful and made me feel like he was trying to work for me rather than try and sell me stuff I don't need. Cheers to Fremont Ford, thanks for the help! read more

Fremont Ford gave me the best service and went above and beyond what I had ever expected. Being a college student and on a tight budget my experience was absolutely perfect. I went into the dealership not expecting to walk out with a brand new car, but a few hours later I was dropping off my junky trade in for a 2017 Ford Focus Hatchback, exactly the car I had on my wish list! Specifically, Ali who works in used car finance gave me stellar options when it came down to financing my car. He worked with what I said I could afford and hooked it up with a fantastic APR, all because he took the time to talk to Ford Credit about my less than ideal financial situation. Ali rocks, and he's great at what he does. You get the feeling that he doesn't BS people and he truly cared about getting me a new car, the car I wanted and deserved. Ali provided me with rebate on rebate, they just kept coming!! For any college students out there, take advantage of the student rebate of $750-free money! Overall, I am extremely happy with the price of my vehicle and am proud to say how much I paid for my new car. I feel like I received the BEST possible deal for this car. Also, Q is the go-to guy for all of the details you want to know about a car. He gave me so much information while I took the car out for a drive, it made my day to know that if I said I wanted something that the car didn't provide, maybe an upgrade had what I was looking for. In the end I went with the SEL version of the Focus simply because I wanted navigation, sound system, and a moonroof (which makes for a fun drive to Santa Cruz beach if you ask me!). Q stayed well past closing in order to move all of my personal items from the trade-in into my NEW CAR! And for that I thank him. It was a great first experience working with the Fremont Ford dealership and I would go there again for my next vehicle Lastly, Sheri in finance got me in and out of signing the dreaded "endless paperwork" that comes with buying a car. She was so easy to understand, I feel as though I could explain in detail and with confidence the deal I made with ford from beginning to end. If I seemed like I didn't understand something, she took a piece of paper and broke it down for me in layman's terms so I understood what I was getting myself into and what kind of deal I was getting. It helped that she knew from personal experience car leasing options and important things like wear and tear and full-maintenance packages so all I have to do is gas my car for the next 3 years. I have absolutely no worries whatsoever with my car, not a tire change, oil change, alignment, running out of gas-nothing. I am fully covered!! All in all, my experience was PLEASANT AND EXCITING, and the service I recieved was SUPERB! If you want great service with no BS go to Fremont Ford. They will give you what you want at the best price and with kind and caring attitudes. read more