I've been a patient of Blackstone Valley Eye for 5 years now. I am still very impressed with the…read moreway their staff, my patient care and the time the doctors spent with me. They are all very professional, knowledgeable and very helpful in picking out new frames. I am very pleased overall as a patient.

They were so nice and even took me 10 minutes before my appointment. The staff was kind and easy to…read moretalk to. They were efficient and very helpful while picking out my glasses. I would definitely recommend them!

This is for the Woonsocket office!! I was severely disappointed with my experience. I have vision…read moreinsurance thru my job. I don't live in Woonsocket but wanted to support a smaller business vs a large chain. Called ahead & spoke to front desk agent 1, she confirmed they take my eye insurance which is a common one. Walk in day of exam, get my exam done, I was then told by front desk agent 2 (I believe it was a blonde woman) I don't have eye insurance and only my exam is free but the glasses/lens aren't covered by any insurance. I know for a fact I have coverage and tell her I called to confirm I did and was told so by front desk agent 1 and it was taken by this eye office. I was disregarded by front desk agent 2 and told to call HR at my job about it. I wasn't going to stay and debate as she was unfriendly. Contacted my HR office and they confirmed I had said eye provider. I call the eye office back and reached front desk agent 1 who confirmed (again!) I had said eye insurance which I said I know I did all along. Because of this incompetent experience from front desk agent 2 I just had them send my eye prescription over to an outside big chain eye office instead because this office wasted my time calling around and driving to another town. I go to the big chain eye office, pick out my glasses no problem. Get the glasses and the prescriptions felt so off, he tells me wear them for a few weeks to get used to them and if it still feels off call the small eye chain (Atlantic family) and ask for a re-exam. I wear them for Over a month hoping to get used to them. They don't feel right. I feel cross eyed wearing them, can't gauge distance when I walk and the floor feels elevated. I go back to Atlantic family, they test my glasses and said my prescriptions match what was on file from exam at their office. I ask if maybe the exam needs to be redone ? She says if I wanted to "entertain" that idea I could get re-examed. I didn't like the wording and treatment assuming I was being a difficult customer (why would I lie about the prescriptions being off?) all I wanted was to see correctly while driving and living life lol. Disappointed again at this place. I just wait until 2025 comes around instead to get exam at a different big chain instead of Atlantic family. I Won't come back. My eye exam was a bit weird too. She barely had me view the board to call off what I saw. Just 2 lines of it. The exam would be more in depth as I had sat in with my child's exam and it seemed more thorough. Fast forward a few months later it's now 2025: I get a new eye exam from a big eye chain and they tell me old prescription from only a few months ago at Atlantic family was completely off. I had astigmatism in BOTH eyes not just ONE and the vision in my left eye was completely different than what Atlantic family prescribed. Don't let Atlantic family eye gaslight you into believing the exam they do is correct.

Atlantic Family Eye Care have a superior Optometrist and Optical Department. Their number one…read morepriority is the customer, and their Customer Service is A number 1! I definitely recommend purchasing your glasses from Atlantic Family Eye Care. i give them 5 stars for sure!!

I went in for an annual appointment, which was efficient and overall fine. I looked at some glasses…read moreand told the optometrist clerk I didn't want to spend any money out of pocket and just wanted to get something covered by my insurance. She said she understood and then took me to a rack to pick out some options that were covered. After sitting back down, she tried to upsell every option to me. I declined them, and then was still met by a $110 quote on my way out. There are signs everywhere saying "no refunds", which did not inspire my confidence in the quality of their craftsmanship. I can get 5 pairs of similar quality glasses online for less money and be met with better customer service with return options, so I'll be doing that. During my short thirty minute visit, the phone was ringing off the hook, calls were going unanswered, and another customer was in the lobby literally crying in frustration over having had such terrible experiences with the office. I had a similar experience with this office last year and will likely be taking my business elsewhere in the future, which is a shame because again, the tech and doctor seemed knowledgeable and efficient.

I loved the eye doctor but the way this business group operates makes no sense and they don't…read moredeserve me as a patient. I appeared for my appointment on time. I leave work 40 minutes early to drive to my appointment. As I sat in the waiting room I see a text message on my my phone telling me that my appointment had been cancelled. The text message was sent 28 minutes before appointment. They called me too 28 minutes before but I'm driving so my phone is in automatic do not disturb until I shut off my car. I asked why and I was told by the receptionist that even though I confirmed my appointment by email prior thereto, because I failed to return their call when they called me to remind me of the appointment they cancelled it. I confirmed my appointment and that is all that should be necessary. I lost an hour and a half of work with no pay. I will find a nice little small office who will treat me with respect.

I will start by saying my initial conversation about who to see for the problem my husband was…read moreexperiencing was with their scheduling department. gal was quite pleasant and got us an appointment quickly. Receptionist pleasant and efficient at appointment. our problem was the assistant who took us in prior to seeing Dr. She proceeded to basically lecture us because we did not have a referral from an optometrist. I suggested we leave and she calmed down a bit. Saying that was the problem with the general scheduling Department. That was not our problem and as patients she should not have treated us that way. Doctor was fine when we saw him. Unfortunately this is the second time I've had a problem there and probably will not return. I think they are too big and have lost the personal touch.

Complete joke. First time I had a visit, they told me they didn't take my insurance to later find…read moreout it was a mistake. They day of my appointment 15 min before, they called to tell me the doctor is out. Complete waste of time, find an eye doc that isn't a complete mess and has some standards of professionalism.

I was referred to Dr. Haworth from a long time patient of his who said, "He's great, I think you'll…read morereally like him." He was right. I now tell anyone who is looking for an optometrist to go see Dr. Haworth. Not only is he personable and kind, he truely enjoys interacting with his patients. He explains what each test is and what is going on. And his staff are awesome, too. They are all very kind and understanding. When I was 5 minutes late this morning, I apologized and the receptionist responded, "It's saturday morning, don't worry about it!" When she noticed that I hadn't been able to come in to pick up my contacts- an extra pair I had asked for to hold me over til my appointment- she said, "You should have called! We would have mailed them out for you!" Just a great experience, every year. If you need a new eye doctor, look no further!

My husband has been seeing Dr. Haworth for years and suggested that I make an appointment as well…read moreand wow, I am so impressed by his entire office. Dr. Haworth is kind, caring and his team is equally great. While I was waiting to be seen I overheard their staff making phone calls to confirm appointments for upcoming days and they went the extra mile to confirm insurance coverage on their patients behalf so that there were no surprises. They also send text messages reminding people of their appointments, which for an anti-phone person like me is wonderful. Their office is clean, spacious, and welcoming. I am thrilled with my experience there and would highly recommend to anyone who is in the market for a new eye doc. If I could change anything it's that it did take about 2 months to be seen as a new patient, but now that I've been there I can't imagine going anywhere else.

I have to take away 1 star from my previous 5 stars because today was the like 5th appointment in a…read morerow I waited more than 40 mins past my appointment time!

Horrific service since Dr. Hayworth left! They don't return phone calls, when you are promised…read moreglasses in two weeks, you have to call back a month later to find out where they are and still have to wait. Then when they come in, it's the wrong prescription you call them and they don't call back. Time to find a new optometrist!!!!!

Super helpful service and knowledgeable staff! I needed an in stock freezer, and they helped me…read morefind what I needed and got it at the store fast for me to pick up! They also service and the prices are great!

The store did reach out to us and is working to find a solution. My review will be updated once…read morefixed. Appreciate the customer service and help we've been receiving. They've been very apologetic.