This place is great. They are very transparent and honest when it comes to repairs. This is…read moredefinitely my new mechanic.

I took my Jetta in yesterday bc I've been using it to drive long distances lately and it didnt feel…read moreright. They were incredibly thorough. I now know more about my car than I ever have. Like to check the oil even if the three months haven't passed and not to tighten the gas cap so enthusiastically since I cracked it. there's a small waiting room inside and a table outside. Jessie in the front office was a delight! Both personable and highly knowledgeable. She was straightforward, no awkward upselling and clear on what it is I need going forward. She will email me the estimate today. Although I didn't talk to anyone in the back, it looks like they have an entire staff of highly skilled mechanics loving what they do. THAT made it easy to stay for the entire two hours. Wifi too. Highly reccomend

Fire certain employees that don't know how to work with customers. Employee gave me refund a year…read moreago due to my inspection did not pass because I had an out of state window tint legal in California. Employee told me I could never return to this location for any services because of this refund I had a year ago. Firestone could not resolve this issue with me and played games avoiding what happened and has not given me any clarity or resolution about this.

They couldn't change out a battery because they said the screws holding the seat down were corroded…read moreand let the car sit for two days without doing anything. I showed them the corrosion before the work had even began and they said they would give it a try. (Battery is under seat which is just peachy). They said they were busy, so they might not get to it Monday. I asked when on Tuesday would be good, suggesting 3PM and that was "plenty of time." I called at 2:30 for an update and they said the technician wouldn't be able to work on it due to it being a safety issue. If the seat is unscrewed, obviously it would be dangerous. I told them to just remove the front two screws and it tips back (how I've changed the battery before). They said they would give it a try. I called back AGAIN at 6PM and they said, "Nope, still a safety issue and the tech was afraid he would bust the screw head off if he tried any harder." So, they jumped the car and I got it going. I went and bought the 10mm triple square bit and all the fixins to drill and reverse that screw out. Guess what? The screws came out easy, no issues. I think the real safety issue is they have someone working on vehicles who doesn't possess the strength to turn a ratchet. I would suggest that management require the person to perform a company mandated physical or an investigation. I'm concerned for the safety of an individual who is unable to provide a slight torque on a ratchet without fear of injury. This could be a sign of a serious medical condition, and I think Firestone needs to investigate the wrist and arm strength of this technician before they break their thin birdlike bones.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

Quality work and excellent customer service…read more My Sentra was starting to have transmission issues. Aamco took it for a drive and tested the transmission fluid and found that the fluid was very deteriorated but nothing else wrong. Changing the transmission fluid worked wonders-the car is now running smoother and much more responsive and powerful, even then the highway goes uphill (where it was sometimes having problems before- now it's maintaining speed and power and shifting to a higher gear as it should). They even offer local transportation when you drop off/pick up. Thank You Aamco! Highly recommend, will come here for all maintenance.

With a free tow within 50 miles, you can't beat it. Excellent service and a knowledgeable staff!read more

We brought in our Lincoln and asked them to do a "entire overhaul of all systems" we knew the…read morecoolant line was likely in need of repair and said "we are thinking about selling it so want you to tell us everything that is wrong." When we picked it up they said "it's in great shape and just needed the coolant line replaced." I drove it off the lot and noticed the air wasn't getting cool. 2 days later, the AC went out completely. We brought it to a different shop and they pulled out the cabin filter which was entirely black and clogged (pictures uploaded). In addition to that, the Freon line had been sprayed at Walton's and had a microscopic hole. The new auto shop said "there's no way they missed this." We called, to obviously voice concerns about the cabin filter not being checked when we asked for an entire overhaul... they said "we never brought it over to our services side"... I'm not sure why they wouldn't do that. I'm incredibly disappointed in the service we were given at this shop. We were told "it's unfortunate timing and a coincidence" it's ABSOLUTELY NOT. It's bad business. I will NEVER return and I will recommend that people do NOT go here ever again. I'm confused and frustrated... come to find out they don't even check transmissions or engines at this shop!! Which was never disclosed to us. Save yourself a world of pain and money and do NOT bring your car here!

When I moved to Raleigh 26 years ago a neighbor of mine recommended I use Walton's Family Auto in…read moreGarner. I took his advice and have been going there ever since. Kevin Walton was a good and honest man, who I considered a friend. Since his recent passing his son Jeremy has taken over the family business (where he has worked for many years). It is good to know that whenever I need car repair, or just an inspection or oil change, I can trust Walton's Family Auto! They don't take appointments so you may have to wait an hour or two or leave your car over night to get the work done. They are reliable, friendly, and most importantly in this industry, honest! Thank you Walton's Family Auto for your years of service, I wouldn't go anywhere else!

After AAA repeatedly (three trips) failed to deliver a working battery for my 2023 Honda Odyssey, I…read moregave up and found Sean Gordon online. He was working on a job but came later the same day. He picked up the battery from AutoZone and quickly installed it. The back story is that I am in a power wheelchair and require this modified van to get in and drive anywhere. Wheelchair transport trips are $100+. After a 3 day delay caused by AAA, Gordon's Mobile Repair got me on the road again.

DO NOT hire them for A/C (or ANY) service. It was close to impossible to get them to come do the…read morework. They told me on more than one occasion that they would be able to come and then told me they couldn't make it, or they failed to reply at all. I had to lend them some of my tools and they lost a torx bit of mine. My first contact was on 5/30 (over a week ago) and my A/C is still not working. The last straw was yesterday when I was told around 11AM that they should be free around 3PM and could come finish the job. I waited until 4:30 and messaged both of them and they never showed up or replied to my messgaes.

Quality service at a reasonable price. He always come through when I need timely service.read more

He figured out the wiring problem and got my car back on the street. This is my go-to mechanicread more

Great shop - locally owned so the service you get is personal. I was in a spot when my little Acura…read more"died" in my garage and had to get it towed and looked at asap. I know zero about cars and the owner walked me through a variety of "could be's" on the phone and then when my car was towed to his shop he determined it was just a battery. He could have really taken advantage of me and done a lot of extra work that was not needed but he did not. Highly recommend these guys.

We have been taking our vehicles here for several years now and he always fixes what needs to be…read moredone without charging an arm and a leg. Doesn't sell us parts or services we don't need. He has always worked with us to get our vehicles back on the road quickly. We have recommended him to friends because of his trustworthiness.

They stained my car seats. Didn't tell me or offer any discount. I found the stain when I got home…read more I am very upset as this greatly impacts the value of my car! Plus a stain like this is nearly impossible to remove. Not only is this stain here but in the drivers seat it's obvious someone with dirty pants sat down. It's not as large or black as this stain but still something I need to figure out how to clean. I went for an oil change and tire rotation and they took over an hour.

Don't go here, my friend was told to pre pay so she could get her car the next day. She never…read morerequested but was told to do so and now David says she asked to pay and have the car broken into (slight exaggeration of course). The car got broken into and when she called to see what her options were, they were rude and not helpful. A simple "I'm so sorry this happened" would have gone a long way (: Rather than "mmm can't do anything about it".

I would not recommend this mechanic company to anyone. I trusted Josh and Justin to install a new…read morerear end and driveshaft in my truck, and they assured me everything would be done right and I'd be "ready to ride." That couldn't be further from the truth. They called me around 2 AM saying the job was complete and asked me to send the remaining balance. Just minutes later, my driver reported that the truck was shaking extremely bad. When I called them back, they told my driver to meet them about 10 miles away--only to then say there was nothing they could do. Since then, I have been calling them all morning with no answer. On top of that, my toolbox was stolen off my truck while it was in their possession. This entire experience has been unprofessional, dishonest, and unacceptable. I paid $4,000 for work that was clearly not done correctly, and now I'm left dealing with additional damage and missing property. If they do not communicate with me ASAP, I will be filing a civil suit and taking this matter to court. Do yourself a favor and take your business elsewhere.

Justin responded to my request within 10-15 minutes and from that point forward, went above and…read morebeyond in every way. My daughters car wasnt running well and she took it to a local shop. We got the estimate and it was ridiculous. I know how to work on cars for the most part, but since Im in Maryland I was kind of stuck either paying the ridiculous prices or going to fix it myself 6 hours away. Justin agreed to do the work for an extremely reasonable and fair price, and did it the same day. I ordered the part from the local auto store and he picked it up and put it in withing an hour or so. He sent me videos of what he was doing as well as constant updates along the way. There is NO REASON to find anyone else to work on this car for me anymore, as I know he knows what hes doing and is reliable and reasonably priced. Very Satisfied