They are permanently closed - so really can't review them. They used to be great, sad that they no…read morelonger are in operation

I bought a pair of good road bike shoes form them. They were an older pair, and broke about 2 mo…read moreafter purchase. They supposedly worked with Bontrager to replace but I had to keep checking back only to find the claim was not filed the first time around and 2nd time they refused warranty. I called trek myself and they looked up the claim explained the process and said it refunded the purchase price, but since it was a close out they would refund the full price so that I could get a comparable pair of shoes. The store should have been the ones to work with them, not make the customer do that! I have been without shoes now for over 3 weeks in prime riding season. THIS shop does not loom out for customers. All it took was a quick call to trek to sort things out!!! Now they are shipping the correct shoes based on MY CALL to trek. All they needed to do was call..... such a disappointment. Even the trek representative said most of the time a shop will call to fix the problem.

I was happy with Penn cycle , they could fix what I couldn't and they had the parts I needed and I…read morelive on Penn Ave so I'm sorry that they are gone!!

The only thing is, they haven't been Penn Cycle since 2019! Update the name!! These guys always are…read morewilling to go the extra mile for small repairs and requests

Jon did a good deed by restoring and returning a bike I dropped off recently at St. Louis Park's…read moreclean-up day, where the City will dispose of your large unwanted goods. I gave them my 30-year-old Trek 730 that had fallen into a bad state of disrepair because I hadn't ridden in so long and hadn't maintained it. I had regrets afterward, because I had loved that bike, which fit me just right and had taken me many miles. I had thought it was probably too far gone to be repairable and figured it might have gone to the scrap heap. But I contacted the City of SLP, anyway, to ask. A few days later, their solid waste manager contacted me and said the bike was being reconditioned at Jonny Rock and that I could get in touch with them. This I did, and Jon contacted me when the work was done. There it was, my old bike, completely restored and ready to ride again. Better yet, Jon said he was only charging me for the repair as if I had brought it in on my to be repaired rather than charging me for the bike as if I were a new person coming in to buy.

I've taken my bike to the Bloomington location for a tune up. They did a great job and fixed my…read moretire. It was a lot less $ than I expected! Highly recommend.

I met a Velofix mechanic at Tour de Tonka. I was early and had an issue with a bike at home that I…read morewanted to ask about. I described - in layman's terms - the jiggly bits. He went in the truck, and handed me a part, and wouldn't accept payment and barely a thank you! He likes bikes. He likes people riding bikes. That's cool as hell. Grabbed a card and getting end of year tune ups for our modest "fleet" of four.

I first heard about Velofix when my bike was in accident Ave I needed repairs and searched online…read morebut I think at that time they were not doing bike repairs so I took my bike to Erik's Bike Shop in Richfield. My bike was repair where I could ride again but it was not the same as before accident. As the weather is starting to be nice out, I took my bike down to ride and the brakes were not very tight and the gears were not shifting smoothly as before. I did a search for bike tune ups near me and Velofix came up on the search again. I was going to take my bike to Nokomis Bike shop but after my husband went to check it out, they have an undetermined time frame of when the bike would be worked on so I decided to schedule an appt with Velofix. Luckily, they had one opening left for Thursday May 20. Prices were comparable to Nokomis Bike Shop for a basic tune up. It was great because Velofix came to my house and worked on the bike right in their mobile van and was done in an hour. Brant was friendly and good to work with. I did my check in and got a surprised check in offer for a free cooling towel with any service but I didn't save the offer and so I'm not able to pull it up again. I told Brant that and he was surprised of the offer and didn't have any cooling towels available. Overall, I would recommend Velofix because of the convenience, pricing and friendly staff.

My first visit to the store was per a recommendation from my neighbor. I needed to replace the…read moreinner tube of my bike tire and he suggested I purchase the tube from here. I walked in the store and was immediately greeted. I told him what I was looking for and he walked to a display and brought me exactly what I needed. Super helpful and friendly. I walked around the store a bit and found Osprey hydration backpacks for 50% off. I had been wanting to try one and it was a price point that made giving it a go a perfect option. Very happy with my experience here.

Went in for repair of another bike and ended up talking to Mike in bike sales. He so very kind and…read moreknowledgeable. Took time to contrast and compare features on different e-bikes. He spent as much time as I needed to understand all the options and why you'd want one over another. Top notch.

This shop is conveniently located but based on their service i would certainly drive out of my way…read more They are honest, quick and understand the little things that go a long way with customers. My last visit could have easily resulted in a new derailleur system but they provided some quick adjustments and lubrication to restore a rusted system. Ill be back.

Eden Prairie store I…read morewas sold a bike rack and told if I had any questions when I assembled to just ask. Well I couldn't get one screw to work and when I called back the man on the phone said to drop by they would be happy to help, very friendly. Unfortunately when I arrived the staff was annoyed, blamed me for the screw issue, a part was missing, actually fell off and fell into the box, which I didn't see. He was irritated I was asking questions, he was very impatient and rude. I returned the $300 bike rack. If he would have taken the 15 minutes to help me you would have had a sale. I've always had positive experiences there. Not today.

I needed air in my vintage Schwinn with the basket. John, Ella & Nick were soooo friendly &…read morehelpful!!! I always bring my bike there & refer my friends there. They rock!!! Keep up the good work! Customer service is beyond 100% & very much appreciated!!! Thank you!!! Sara

New location is 416 11 Ave S in Hopkins. Still my favorite bike shop in the area. Good mechanics…read moreand reasonable prices.

Sometimes people just go above and beyond! Thank you, Kathy! I was buying a birthday present for my…read morehusband, and didn't know the member number and all the things and she totally went out of her way to teach me and ensure I got it all sorted out. I was not expecting that level of help and I'm so wildly appreciative. She really made my day.

I think this is one of their flagship stores as it is huge for an REI. If REI sells it, they carry…read moreit here. Depth in every product area. That is what hit me when I walked in. I came in for a running headlight. There were tons of options as headlights double for hiking, camping, etc. I was able to get a light and be on my way. However, it was a bit overwhelming with so much depth in every area, but "REI" depth - lots of base layers, rows of Gore-Tex jackets, etc. - not a lot of variety in brands and items - seemed a bit stale. I shop a lot at Scheels and Cabela's and they merchandise very well with lots of brands across different price points. It was also hard to find someone that worked there to help me even though the store was empty, but the checkout people were nice.

These guys are awesome! Great communication, good pricing, and exceptional customer service which,…read moreas you can imagine in this day and age, is such a rare commodity. I am so glad I did not go to the company that my car dealership recommended. These guys were clraely a much better choice. I highly recommend them with their down to earth, old-school (in a good way) service. I can't say enough good things about them. I walked out of there feeling as if I had made some new friends.

I would not go to Rack Attack for install again. They told me an hour and a half for hitch install…read more It took them three hours. I had come back to pick up my vehicle and had to wait an hour and a half. So frustrating. They had absolutely no apology or customer service around the fact they that they completely misestimated install time.