Great service super knowledgeable. Chris installs clips for all my shoes expert at bikes and…read moreshoes. I'll be back for more of both!

I paid before I dropped off my bike ,when I went to get it they said I owed more before I could get…read moremy bike 20% over the cost I paid don't get scammed by them ,plus their work men ship is poor

Jon did a good deed by restoring and returning a bike I dropped off recently at St. Louis Park's…read moreclean-up day, where the City will dispose of your large unwanted goods. I gave them my 30-year-old Trek 730 that had fallen into a bad state of disrepair because I hadn't ridden in so long and hadn't maintained it. I had regrets afterward, because I had loved that bike, which fit me just right and had taken me many miles. I had thought it was probably too far gone to be repairable and figured it might have gone to the scrap heap. But I contacted the City of SLP, anyway, to ask. A few days later, their solid waste manager contacted me and said the bike was being reconditioned at Jonny Rock and that I could get in touch with them. This I did, and Jon contacted me when the work was done. There it was, my old bike, completely restored and ready to ride again. Better yet, Jon said he was only charging me for the repair as if I had brought it in on my to be repaired rather than charging me for the bike as if I were a new person coming in to buy.

I got their e-bike tuneup and put on new tires and pedals. I told them about the squeaky brakes…read more When I got the bike back-- everything is ,h better than when new. Rides silently, braking is effective and silent, the ride itself is much smoother even on rough pavement. Their extra effort paid off and I'm grateful.

I punctured my back tire while riding along West Parkway. While walking it back to The Falls, I…read morecame upon a Velofix van in a parking lot. Ross was working on a bike and said he'd help me out. He determined I had a leak in the tube, which he quickly replaced. He also took the time to tweak my brakes and handle bars. When I offered him my credit card, he kindly said no. I insisted, as he had no idea what a lifesaver he was to me. Again, he said no. I can't thank Ross enough for his kind and generous support in getting this ol' gal back on her bike. Be on the look out for Ross and two other Velofix vans around the lakes area, plus as a bonus they also make house calls!

I first heard about Velofix when my bike was in accident Ave I needed repairs and searched online…read morebut I think at that time they were not doing bike repairs so I took my bike to Erik's Bike Shop in Richfield. My bike was repair where I could ride again but it was not the same as before accident. As the weather is starting to be nice out, I took my bike down to ride and the brakes were not very tight and the gears were not shifting smoothly as before. I did a search for bike tune ups near me and Velofix came up on the search again. I was going to take my bike to Nokomis Bike shop but after my husband went to check it out, they have an undetermined time frame of when the bike would be worked on so I decided to schedule an appt with Velofix. Luckily, they had one opening left for Thursday May 20. Prices were comparable to Nokomis Bike Shop for a basic tune up. It was great because Velofix came to my house and worked on the bike right in their mobile van and was done in an hour. Brant was friendly and good to work with. I did my check in and got a surprised check in offer for a free cooling towel with any service but I didn't save the offer and so I'm not able to pull it up again. I told Brant that and he was surprised of the offer and didn't have any cooling towels available. Overall, I would recommend Velofix because of the convenience, pricing and friendly staff.

My first visit to the store was per a recommendation from my neighbor. I needed to replace the…read moreinner tube of my bike tire and he suggested I purchase the tube from here. I walked in the store and was immediately greeted. I told him what I was looking for and he walked to a display and brought me exactly what I needed. Super helpful and friendly. I walked around the store a bit and found Osprey hydration backpacks for 50% off. I had been wanting to try one and it was a price point that made giving it a go a perfect option. Very happy with my experience here.

Went in for repair of another bike and ended up talking to Mike in bike sales. He so very kind and…read moreknowledgeable. Took time to contrast and compare features on different e-bikes. He spent as much time as I needed to understand all the options and why you'd want one over another. Top notch.

Eden Prairie store I…read morewas sold a bike rack and told if I had any questions when I assembled to just ask. Well I couldn't get one screw to work and when I called back the man on the phone said to drop by they would be happy to help, very friendly. Unfortunately when I arrived the staff was annoyed, blamed me for the screw issue, a part was missing, actually fell off and fell into the box, which I didn't see. He was irritated I was asking questions, he was very impatient and rude. I returned the $300 bike rack. If he would have taken the 15 minutes to help me you would have had a sale. I've always had positive experiences there. Not today.

Bought a new bike for grandson six months ago. Barely used bike already has flat tires due to the…read moretube stem being cut by the tire rims. Brought the bike in and they claim this is normal wear and not covered under warranty stating that the bike tire needs to be inflated every week otherwise this will happen. I have never had this occur with any bike I have ever purchased from Erik's nor any other bike for that matter. The pictures show the stem being cut at exactly the same location as the hole on the rim. If you expand the picture you can see the sharp edges on the hole that should have been filed down. I fully expect replacing the tube will only result in a cut stem again. Really disappointed that Erik's won't stand behind their product. Not worth the cost to shop here.

New location is 416 11 Ave S in Hopkins. Still my favorite bike shop in the area. Good mechanics…read moreand reasonable prices.

I had our new Kent recumbent Trikes picked up to check all connections due to a review I read. They…read morefound a lot just hand tight. The Trikes were without accessories so I had Tonka Cycle order rear lights, front reflectors, bottle holders, rear view mirrors, phone holders, a light attachable to my helmet for night biking, a bag with tools in case of flat tires, and a tire pressure pump. We had to start from scratch since we hadn't biked for 20 years.They did an awesome job and a very reasonable price for all of this. I would highly recommend them!

Sometimes people just go above and beyond! Thank you, Kathy! I was buying a birthday present for my…read morehusband, and didn't know the member number and all the things and she totally went out of her way to teach me and ensure I got it all sorted out. I was not expecting that level of help and I'm so wildly appreciative. She really made my day.

I've been an REI guy for years. Every time I go to this location I end up regretting it. This place…read morehas been on the skids for a long time, and at this stage, I'm done shopping there for good. Some of the worst customer service I've ever experienced. It's nearly impossible to get any help unless you mill aimlessly around the store for 40 minutes and hope that you can catch someone's notice. On floor sales staff spend their time walking between various products and complaining about the fabric texture. When I approach them, with eye contact, to ask if they've got a size available for a pair of pants, they scamper away like frightened deer. To add insult to injury, on my way out after giving up, their register staff apparently finds it appropriate to take the opportunity to heckle me when I inform them I can't get any help from anybody and therefore won't be buying anything. Beyond insulting. You can legitimately get better general selection, service and prices at Dick's, Eddie Bauer or any other specialty store. Don't waste your time.