Can't say enough wonderful things about this place. My amazing salesman Tod acted as if he was…read morebuying the car with me, assisting my family through every step of the buying process. The dealership owner, Peter, was also a delight. He just has a warm and welcoming presence about him, and I can't think of anyone I would rather buy a car from. Check this place out next time you're looking for new transportation. Even if a Lincoln is too expensive for you, they have used options at more than reasonable prices. I ended up getting a pre-owned Honda HR-V. Again, couldn't be happier. Well done, folks!

Please take a look at the FACTS that substantiate that Bloomington Lincoln misrepresented the car…read more UPDATE 2/26/26 TURBO had to be REPLACED TRANSMISSION had to be REBUILT Lincoln of BLOOMINGTON NEVER input my car in system as certified. Lincoln CORPORATE informed me. So I have all the supporting documentation that it was sold to me as such as well as the printout of how it shows in the system. FRAUD. UPDATE 2/17/26 My car is still at Lincoln here in Vegas waiting for parts to REBUILD the transmission. Fortunately, I have the time stamped photos, detailed videos, etc. from Lincoln of Bloomington as well as from the moment it arrived showing the filth, empty tank of gas, damage, etc. Please also note the photos and repair invoices. UPDATE 2/4/26 The car is at the mechanic at team Lincoln again here in Vegas and they said it needs a TRANSMISSION OVERHAUL. I've driven it less that 300 miles since I've owned it as this is now the 5th week it's in the shop... Should never have been sold in this condition. Remote purchased 22 navigator black label CERTIFIED. Positive: Jessica in the titling department is fantastic! Negative: Lots of confusion and they agreed then didn't agree to pay shipping. Went back and forth until finally they agreed to pay after I requested they listened to the recorded lines to see I was in fact being honest that I was told that. Process took a long time because "certification process" and "detailing" to ensure the vehicle was perfect for me when it arrived. Please see all the photos to see just how "perfect" the vehicle arrived... Was also NOT shown all the discrepancies that I was shown in the video prior to purchase. They clearly hid crucial items that would have deterred me from purchasing the car. Car also arrived with a crooked steering wheel which I'm really hoping is just from needing an alignment which I also have a hard time understanding why they didn't take care of that prior to selling it to me or at least be honest and lmk that prior to purchase. Covers for wireless charging and cupholders are also broken. Had to replace entire center console. Had to put in a new battery as none of the welcome lights were functioning properly and display read battery low. Also had to replace the whole wiper component as the entire thing was broken. Seats INCREDIBLY worn for a vehicle with such low mileage. I wish I had never purchased this vehicle as it was clearly falsely advertised to me and misrepresented. Disappointing for a LCPO I trusted they would have the honesty and integrity to be truthful and straight forward with everything, however; that was not the case. You should really be ashamed for treating a Veteran like this. Especially for a 70k purchase....

Friendly, professional, and accommodating! I was late for…read morean appointment and they were able to reschedule it for an hour later so that I could still get my car serviced. Also, they had a 2026 equivalent loaner vehicle to my current vehicle that was ready for me to use with only a 3 day prior notice.

I recently needed to buy a car and was looking for an X3. I found a car I liked at Motorwerks and…read morewas able to talk to a friendly sales rep and was able to set a time to go check it out. The rep was nice and helpful in comparing cars options, bringing them all out of the garage, etc. - helping me weigh the pros and cons of each model. We negotiated a fair price and he arranged financing. From there when I picked the car up they had everything ready, car was detailed, registered, and they have a specialist who helps you set up all the tech, apps, and gadgets. I have no idea if that is normal, but it was really helpful as I am not at all tech savvy. I have since been back for a scheduled service and the process was easy and the service reps were also professional and efficient.

DO NOT take your vehicle for service here! They are crooks. Had my brakes replaced and they were…read moresqueaking after one week. Brought it back to have them fix the squeak and they still squeaked! Took it to my local mechanic and they showed me the cheap parts they used. Will never purchase a new vehicle here again or get service done! It's Beware

I can't figure out how to reply to you Cody but I'm not sure what you're talking about because you…read morecurrently have my vehicle... I've had to bring it back multiple times because the problem is not fixed and you guys claim it is! You've gotten thousands of dollars and it still has the same problem. Anyone in my position would be angry. SAVE YOURSELF!!!! Never bring your car here! THEY ARE SCAMMERS! They took thousands and didn't fix the problem but claim they did so they won't do anything for us! The service manager is rude and they mainly converse with us over texting which is so unprofessional. Take pride in your work and fix the problem we paid you for!

My wife and I purchased a brand-new 2027 INFINITI QX60 AUTOGRAPH, and we couldn't be happier with…read morethe car and the buying experience. The QX60 Autograph is a great-looking SUV with a very comfortable interior, a smooth ride, and all the features we were looking for. My wife loves the car, which is the most important part since it's her new vehicle. I also want to give a big thank you to Jeff Bruening, Sales Manager, who we worked with throughout the purchase. I took the lead on the buying process, but Jeff made sure my wife was comfortable with the vehicle and happy with the decision. Jeff was knowledgeable, very straightforward, patient, and easy to work with. There was no pressure, and he answered all of our questions. One thing that made the experience even better is that Jeff and I have pretty similar personalities. We hit it off right away, and he's definitely a bit of a jokester, so there was plenty of laughing along the way. Buying a new car doesn't always have to be stressful, and Jeff made this one pretty enjoyable. We really appreciated how we were treated and would gladly work with the Luther Infiniti Team again. My wife loves her new QX60, and I just hope she lets me drive it once in a while!

We recently purchased a vehicle from Jeff Bruening and his sales team. We were welcome by the whole…read moreentire team. They made buying vehicle fun again and were very understanding with our needs. Would recommend them to anyone looking to purchase a vehicle. Thank you again for the great experience.

I want to start by saying KIA vehicles are great. The warranty the best…read more I wish I could say the same for the service. Previously I had an appointment that we decided to wait for, rather than drop off an pickup. They made us wait 3 hours with NO communication. I called to check in and they said "We haven't looked at your car yet". What? Why do we make appointments if you don't have time that you allocated for that repair? I expressed my annoyance, so they got right to it. I watched them, guess how long it took to do the repair? 10 minutes. That's right, three hours of my time off work wasted, for 10 minutes of work. Okay, moving on. My car was busted into by junkies, who smashed out the driver side windows of multiple vehicles on our block. I call Luther KIA in Bloomington, and talk to a service representative to get an estimate and schedule an appointment. He gives me an estimate and sets up an appointment to come in and have the glass replaced. A week later I go in for the appointment, and another service representative tells me that the appointment is to get an estimate, I explain I already had one. The new estimate is, surprise! Higher... and they tell me they don't have the part and it will take a week to 10 days to arrive. Once the part arrives, they will call and setup an appointment, which will (Due to being busy) likely take another week. I point out this will places me at 3 weeks with no real window, and likely 4 weeks to have the work done. I tell him I want him to setup an appointment for the 25th, the day they expect to get the part. He agrees to this. Then I get a call, "We have your part, call us to setup an appointment". I call them and state that I should already have one setup, they look and say no, they show no appointment. The soonest they can do the work is... ready? another week out. This puts me at over a month with no real window. When I was there, I complained about their poor communication, and someone claiming to be a general manager interjected and said they would personally look into it and get back to me. Any guesses? That's right, never heard from them. They don't care. And they had a bunch of kids in their back office that were literally laughing at me, they finally closed the door. This is all a big joke to them, because they have plenty of business. I don't normally bother with reviews, but the service at Luther KIA in Bloomington sucks.

I had a terrific experience buying a used car at Luther Kia. Straightforward communication, a bit…read moreof salespersonship but not too much, clear and transparent pricing and process, and in the end -- the right car at a reasonable price secured with no fuss. This was an excellent car purchasing experience. Next time I need a car -- I'll go to Luther Kia first. I recommend without reservation.

First ever visit waited some time for an advisor to join me, just came in for an oil change, took…read moreabout 4 hours, noted I didn't have an appointment but still, but thankfully they didn't try upsell me on anything, but expect for the wait time and vehicle offer it was a good experience, but I am not sure how would a big time repair would go with them!

The AI tool on the website is just horrible. Whenever I get my cars serviced here, I always wait in…read morethe lobby. This service center was already notorious for how slow they are. Its always two, two and a half hours for an oil change. But, they have a nice waiting area! So I just watch something on my phone. Today I tried to schedule service since the maintenance minder popped up on my infotainment screen. Apparently the AI tool has decided that I can't schedule a service appointment because I'm not allowed to wait (see the screenshot I posted). Not sure why. First, why even present the option to wait, just to come back and tell me it isn't available? The system should only present valid options to begin with. Why show something that will just subsequently generate an error? I hate all these companies cramming just awful AI tools into everything! I'm so over everyone buying into the AI hype when it almost always does a worse job than the tool it's replacing. HATE IT. I live in Saint Cloud and there are plenty of places closer to get an oil change than driving an hour and 15 minutes down to the cities each way. Loyalty only goes so far. If you're going to make it this difficult to spend money with you, I'll just go to the Luther Honda dealer in town here instead.

I would give a negative star if I could. We bought a vehicle from this dealership a couple of…read moremonths ago. We intentionally came with a preapproval from our credit union. We did not want the dealership pulling credit multiple times. While purchasing the vehicle, the salesman after being told several times that we did not need financing, tried to get a credit app filled out. I had to walk away and take a phone call. When i returned to the table my young daughter was filling out a credit app! This is after tellting the salesperson several times we had financing and we didn't want them to pull credit. I ended up paying cash for the vehicle because they would not reach out to the credit union. The credit union even works with Walser. They do not fill up the gas tank when you purchase. If it has more than a quarter of a tank of gas. I have never experienced that before. When my daughter got the car home, I discovered they took the stickers off the rear window and took a quarter size chunk of tint of while removing the stickers. The sales manager did make that right with us by offering to pay for tint. However, the employee that removed the sticker had to have known he did this. Unfortunately, my daughter got into a car accident and totaled this car before we even got the title in the mail. I am working with my insurance company to get a check for the buyout of the vehicle. The dealership's finance person put on the title that there is a loan on the car with our credit union. I have NEVER had a loan on this vehicle. I wrote a check for it. So once again, I am having to deal with a mistake that Walser did. I now have to coordinate for my credit union to write a letter stating that I do not nor have I ever had a loan with them on this vehicle. The title then that has to go to the state of MN for them to hopefully accept that document and reissue a corrected title. Incredibly sloppy and inaccurate. I am paying consequences for their inept actions. Do not use this dealership.

Found used trucks online that were here. We test drove one and it has a rumble/vibration. They got…read morethe mechanics on it. We purchased and the process was good. We did some chitchatting, hubby says I do to much, with the finance guy. We were kept informed on what was going on. They gave us what we wanted or needed on our trade in. Lesley was great!

Let me put it this way. I took the time to fly up from AZ and buy a car here and drive it back…read more Even though they are used rentals, for the most part, they have decent milage and in nice shape. I did a lot of comparison shopping with Enterprise, Craigslist and major dealers and couldn't beat the prices. Gus aka Dave, was a good guy to deal with.

Terrible. Set up an…read more"Appointment", week and a half in advance, to look at a few vehicles. Was told I would receive a call from the manager to confirm. After about three days of no call, I give them a call back. I am told they have ONE of the vehicles and are still working on getting the others. I let them know that it's fine, I was just calling to confirm my appointment. So five days later, I arrive, they tell me they do not have ANY of the vehicles i requested and that it was my fault for not confirming my appointment. Even though I have now called this company twice to confirm my appointment well in advance. Thanks for the waste of time.

Premature Wear of SofTex Backseat Material - 2022 Toyota Venza…read more After contacting Walser Toyota in Bloomington, Minnesota on American Blvd W, I contacted the Toyota Brand Engagement Center. I wrote the following complaint to them: I am writing to report a concern regarding the SofTex upholstery in my 2022 Toyota Venza. The backseat SofTex material is tearing and peeling, despite the vehicle having only 22,878 miles and being used under normal driving conditions. I am the sole driver of this vehicle, and the backseat has experienced minimal use. SofTex seats are marketed as durable and long-lasting; however, I have since learned that other owners of 2022 Toyota models have reported premature wear of SofTex seating. While SofTex is generally easier to maintain than leather, there are documented concerns regarding its longevity and resistance to material failure. I initially reported this issue in person to Walser Toyota Bloomington, MN on American Blvd W on Monday, June 2, 2025, and followed up in person two additional times. On each occasion, I was assured that someone would contact me, but no follow-up occurred. I later contacted Jackson H. on December 18, 2025, and I did receive a call back with the suggestion that buying seat covers is a good solution. As I am still making payments on a nearly new vehicle, being told to purchase seat covers to address premature upholstery failure does not align with Toyota's claims of quality, durability, and excellence. Given the low mileage, limited backseat use, and my longstanding confidence in the Toyota brand, I believe this issue reflects a material defect rather than normal wear and tear. I respectfully request that Toyota review this matter and advise on repair, replacement, or coverage options, whether under warranty or through goodwill consideration. I received the following reply from the Toyota Brand Engagement Center. We understand you reported this issue to the dealer on 6/2/25 and 12/18/25. However, our records do not show any inspections by a Toyota dealer related to the wear on your back seat. If our records are incorrect, please upload the repair order showing the diagnosis for your vehicle. I probably will never buy another Toyota again.

Everything went amazing !! The process from beginning to end ! Esme was fantastic ! Talk about a…read moreflawless transaction even knowing she is new. ! Mike her manager was super nice and very informative , I'm super happy with my purchase. I noticed the GM walking around being part of the team super involved I am impressed that he was not just another GM sitting in his office. He was running around and being super involved and attentive to everything and everyone around him. I have to say this team is fantastic and we will be back soon to purchase another vehicle for my husband! Thank you Walser Toyota I love my first edition 2024 Land Cruiser !!

Anna Johnson was a pleasure to work with during my vehicle search. She was knowledgeable, honest,…read moreattentive and patient with all my questions! I never felt pressured, and she worked diligently to find the right vehicle for me. The whole experience with Anna went smoothly; she was organized, and informed. I leased the vehicle, (2026 Subaru Forester Hybrid), largely thanks to Anna's professionalism and attention to detail. I'm thrilled with my new Subaru and would confidently recommend Anna to anyone looking to buy/lease a vehicle. 5 stars!

Noah and Luke are great! I just bought a new Outback and within 211 miles I ran over a bolt that…read morepunctured my driver side front wheel. They helped me get a new tire for this absolutely crazy incident. That is going above and beyond with your customer! I was grumpy about it and saying I wanted a return if they were going to charge me. Cool headed Noah calmed the situation and set up a tire appointment. Thank you for your excellent service!