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    Performance Windows

    Performance Windows

    1.9
    (12 reviews)

    Frustrating experience with incomplete repairs, poor communication, licensing issues, and…read moreundisclosed installation methods. I hired Performance Windows for a full window replacement at my home in Reno. They offered free labor because the home was supposed to be used as a display/advertising house. We financed the project through a third-party lender. From the beginning, there were problems: * The itemized invoice lacked a clear breakdown of materials versus labor. * When I requested the contractor's license, they gave me a Nevada license number belonging to a different company (Sky View Windows and Doors) that was suspended at the time for a DIR violation. They also provided an expired Utah license for the lead installer. After repeated requests and verification through the Nevada State Contractors Board, the Sky View license was eventually reinstated, but the lack of transparency was concerning. * Performance Windows operates mainly as a sales company and uses Sky View as the installation crew. This was not clearly explained upfront. * They did not disclose that they would overlay the new windows onto the old existing surrounding wood frames. When the old windows were removed, this loosened those wooden frames from the wall and created gaps. Those gaps later caused leaks. After installation, multiple repairs were needed: * A sliding door screen needed replacement (this was eventually completed). * A dining room window started leaking after heavy rain. The crew sealed the original wood panel that had been ripped out during the initial install. The sealant had to dry before testing, so I still don't know if the leak is truly fixed. * Bathroom and laundry room windows were supposed to get proper frame replacements. Instead, the installer only cut plastic pieces, which exposed holes. The smaller bathroom windows still do not open fully -- they claim this is "part of their design." * There was also a gap in the flooring caused by the smaller slider door installation. Beyond the repairs, the overall performance of the new windows has been disappointing: * Even though the windows may look better, our house is noticeably hotter than it was with the old windows. * We are now getting bugs coming into the house. Communication and scheduling were consistently poor: * Appointments were missed or delayed. * On one visit, the installer arrived late, a different crew showed up first with no knowledge of the other repairs, and the main installer forgot several items and had to leave mid-visit to buy supplies at Home Depot. * The crew often seemed rushed to finish and leave. While the sliding door screen was eventually replaced, the overall handling of the project has been disappointing. Multiple issues remain unresolved or only partially addressed. The combination of incomplete work, undisclosed installation methods, performance problems, and lack of professionalism made this a stressful experience. I would not recommend Performance Windows. If you're considering them, verify their contractor licensing status independently through the Nevada State Contractors Board, ask detailed questions about their installation method (especially whether they overlay onto existing frames), and get everything in writing before signing.

    Despite a clearly marked and posted "No Soliciting" sign on the front door, Brandon from the…read moremarketing team knocked on my door to upgrade my windows. He proposed my "beautiful home" for their advertising campaign. I would be responsible for 50% of the cost, provided I agreed to post a sign in my yard for 6 months advertising their business, wrote up a positive review about their installation and the windows themselves, and agree to have my home photographed for up to a year for their advertising, no compensation to me. I listened to the whole speech without interrupting. He looked at a good time today (during the Holidays) to see when he could send someone over to go over options. I told him I wasn't interested to which he responded "You could have started with that". Read the sign buddy. You wasted your own time knocking on the door and jumping into your sales pitch. I was quiet, polite, and let you do your thing.

    DaBella

    DaBella

    2.1
    (15 reviews)

    DeBella Sales Team Leader, Paul Mobley came to our home to discuss the needs for a new roof. He…read moretook photos of the roof, which showed some issues of the roof's condition. We viewed several styles of roofing, colors, and much more. Paul wenst over the finance options and more. We decided to get a new roof. The day the roofing crew arrived (a cold day with some snow and ice on the roof) they removed two-layers of old roofing and quickly began to install the new roof, venting pipes and more. Believe this! The crew, under the guidance of the supervisor, Javier, finished the whole project in ONE DAY! When completed Javier showed us photos and a video of the completed roofing project. AMAZING! And they cleaned-up everything afterwards and used a large magnet to collect all the old nails and screws. A fantastic job. Financing was great, We got a fantastic interest rate on a 15-year loan. I recommend DeBella to anyone. The company had also installed new gutters on our home a few months before. Both projects were amazing. Give them a call for a free quote.

    I initially contacted DaBella for an estimate and set up an appointment. No one showed up or called…read morewhen our appointment time came and went. The following day, I received another call to schedule an estimate. I let them know I had already set up an appointment and no one showed up. They set up another time and were on time this time. The sales guys were very nice and informative, but our initial experience of lack of communication just setting up the estimate should have been a red flag from the beginning. We agreed to be flexible with the installation date so they got started over a month earlier than originally planned, which was fine, but they rescheduled the start date three times in one day. These would be the only phone calls I would ever receive from the DaBella office. Zero care is shown for our yard from the moment they arrived. The siding install crew didn't cover our front garden, so we have tons of tiny styrofoam pieces that will now be a permanent fixture in our front garden/bark that we just finished working on this spring. A lot of my flowers were also trampled so a good portion of my garden is non existent now. My flower pots became garbage cans and a stand for their microwave. We have solar panels and when we initially asked about the power panels on the side of the house, we were ensured the crew is certified and it wouldn't be a problem working on the siding there. Unfortunately, that wasn't the case and a section of the old siding was left behind the panels for us to have to now spend more time and money to build something around it to cover it up. Lots of nails and trash were left after their extensive "clean up" when they were done with the siding project. I wish communication was better with this company. Each time I have called customer service, they tell me they'll look into it but never get back to me. It's extremely frustrating to receive a text that our install has been scheduled. No date/time, nothing to tell me when the gutters would be installed once the siding was finished. They just show up within the next day or two of receiving their text and start working without even talking to us. No inspections after they're done, they just show up and expect you to sign the completion paperwork. If you didn't know any better, you'd be signing papers when there are a lot of things that need to be fixed. Tyvek showing, nails and screws used to secure footholds for them on the roof, flashing installed incorrectly. We're lucky we have a friend that knows exactly what to look for that came over to look things over with the siding crew manager to get them fixed. The downspout in the back of the house was installed facing the house. When the man showed up with the completion papers, I showed it to him and he acted surprised that I didn't want the water to flow toward the house. We were also told our two back doors would be wrapped but it wasn't done and I haven't heard back on that after multiple phone calls. Piles of debris, metal pieces, nails, and screws from what was in the gutters all over the front walkway, in the garden, and in the back yard. Considering the amount of money we are paying, the quality of work and communication would be stellar. During our initial meeting with our sales guys, they asked what two things are the most important during a process like this. I told them quality and communication. The siding looks great, but quite frankly, if I knew what our experience was going to be, I would have gone with another company. My fear is now I will have a whole new set of problems caused by laziness and cutting corners.

    ALPINE Exteriors

    ALPINE Exteriors

    4.4
    (14 reviews)

    My split level house is 27 years old, and three of the four levels have original contractor grade…read morewindows. 3 or 4 years ago Renewal by Anderson replaced two windows and a slider door. While I think they did a good job and I like their products, they were super expensive and I still had 14 more windows that needed to be replaced. In May of this year I started to seriously consider getting the rest replaced. Enter Alpine Exteriors. They provided the third bid and landed in the middle price wise. They were considerably less expensive than Champion (no surprise) and slightly more expensive than a no name company that came out selling cheap quality windows. But Alpine Exteriors quality, service, and selection really stood out. I met with the owner, Hiram Molloy, at my home and there was zero sales pressure and no games. He has access to a number of different windows at all different price points, so he was able to find something in my budget and a quality I was happy with. They were installed a couple weeks ago and that was the real test. I'm pretty OCD and I want perfection. I'm never fully satisfied because that would be impossible, but the installers did a nice job. They were friendly and detail oriented. I asked a lot of questions and spent a fair amount of time watching the install and they were courteous and obviously knew what they were doing. They also cleaned up the mess and used preventative measures around my furniture to keep the mess at a minimum. Upon final cleanup they collected all the stickers from the windows and placed them on copy paper so I could apply for the rebate. Hiram followed through on his promise and mailed me all the rebate paperwork with instructions. If you are looking for a quality window company that offers a competitive price and does what they say they are going to do, look no further than Alpine Exteriors.

    I rate my experience as VERY POOR! Need 85 characters, so again: I rate my experience as VERY POOR!read more

    HomeStar Windows & Doors

    HomeStar Windows & Doors

    4.6
    (15 reviews)

    I used this business 5 years ago for 17 windows and I had a great experience. Their estimates are…read morevery detailed and are emailed over right away. The communication with them was also great. I just got 2 more windows and one sliding glass door replaced last week and they once again delivered great service and product! I can't recommend them enough!

    Update: As soon as Dave heard about the holes, he sent someone out the next morning to repair them…read more I appreciate that they worked so hard to make our experience perfect. If I could throw another star their way, I would. But Yelp limits me to five. There's something magical about sitting by an open window, feeling the gentle breeze. I have not been able to experience that in the past few years, as the windows in my house have been broken and unable to open. So I finally bit the bullet and reached out to HomeStar Windows and Doors to get a bid to replace them. Dave came out to measure and gave me a bid promptly. He did not put on the pressure, but gave me options-"good, better, best" and thoroughly explained the difference. We decided to go through with the replacement and got on the schedule. We also decided to replace the blinds with shutters and asked to coordinate the installation to happen around the same time. Well, the windows were ready to be installed sooner than we anticipated, and Dave offered to cover the cost of having the old blinds taken down and reinstalled so we could go ahead with the window installation before the shutters. It also landed on a day that we would be out of town, so they offered to text me when they arrived and then again when they left for the day. It was nice to get those updates so I was aware of when people would be in my house. When we returned home, the new windows were in and all the old ones were taken away. It made my life easy! All I needed to do was put furniture back that I had moved for them. There were also some holes in walls that I'll need to patch that looked like had been made when the windows were removed. And now, I sit by an open window (that I was able to open with one finger rather than the gargantuan effort it used to take) and enjoy the nice breeze. I shouldn't have waited so long.

    Freedom One Exteriors - windowsinstallation - Updated August 2026

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