Shady business practices! Stay away! We test drove a Traverse, got the numbers for the new car and…read morethe trade in. We agreed it was a good deal so we shook hands, all signed contracts and all signed the paperwork. After two hours of being there, they said that there was a mistake and then they changed the entire deal. Tried to charge us $9,000 more than what our signed contract agreed to. Textbook bait and switch. They could have cared less that they wasted three hours of our time. Also, where I come from a handshake, a singed contract and someone's word means something. I can tell you for a fact that it doesn't mean anything here. Buyers beware!

Wow are they really that bad? I find it hard to believe that any dealership would risk their…read morelicenses and open themselves up to 30 years in prison and millions of dollars in fines as well as restitution to the affected customers. Reports suggest certain Car Dealers in WV may engage in deceptive practices, including bait-and-switch tactics, changing signed contract terms (like adding thousands in fees/warranties), failing to provide documents, withholding crucial info (like EV tax credits), and hostile customer service, leading to customer complaints filed with the BBB and online reviews highlighting fraud allegations, requiring vigilance and documentation for buyers. Common Allegations & Tactics: Bait-and-Switch: Agreeing on a price, then dramatically increasing it after hours of paperwork. Contract Tampering: Adding undisclosed fees or expensive warranties after signing. Failure to Disclose: Not informing buyers about potential tax credits or warranty details. No Paperwork: Withholding signed contracts, making it hard to verify terms later. Misleading Financing: Inflating financed amounts or misapplying credits. Hostile Treatment: Becoming aggressive or unhelpful when issues arise. What to Do If You Encounter This: Document Everything: Keep all emails, texts, photos, and notes from conversations (dates, names, times). Review Contracts Carefully: Check for hidden fees, APR, and total cost before signing. File Complaints: Report issues to the Better Business Bureau (BBB) and the West Virginia Attorney General's Office. Seek Legal Advice: Contact a consumer protection lawyer if you've lost money. Be Wary: Be cautious if a deal seems too good or if staff pressure you to sign quickly. Key Takeaway: Consumers report a pattern of potentially fraudulent dealings, emphasizing the need for extreme caution and thorough due diligence. "Kicking the car" (or "kicking the trade") is an unethical, high-risk sales tactic where a dealership advises a consumer to abandon their current, "upside-down" car loan (meaning they owe more than the car is worth) by stopping payments or allowing the lender to repossess it. The goal for the dealership is to facilitate a new sale by removing the old, problematic loan from the negotiation, often without disclosing the severe long-term financial consequences to the buyer. Key Aspects and Consequences of "Kicking" the Car Definition: It is a form of encouraging a voluntary repossession. The salesperson suggests that the buyer simply stop making payments on their old car to allow the lender to seize it, rather than rolling the negative equity into a new loan. The "Deficiency Balance" Trap: Contrary to what some salespeople may imply, abandoning the car does not erase the debt. The lender will sell the vehicle at auction, and the buyer is still responsible for the "deficiency"--the difference between the remaining loan balance and the sale price, plus fees. Credit Destruction: This action results in a significant negative mark on credit reports, potentially lowering scores by 100 points or more, and remains for up to seven years. Potential Legal Issues: Some industry experts consider this advice a form of fraud against lenders, as it involves intentionally defaulting on a loan to obtain new credit. Prevalence: While the National Automobile Dealers Association (NADA) states this is not common, consumer lawyers have reported an increase in these cases. Why Dealerships Suggest This Dealers use this tactic to make a deal happen when a customer is "buried" in negative equity and cannot afford to roll that debt into a new, higher-priced loan. It allows them to close a sale with a buyer who would otherwise not qualify for financing. Better Alternatives Instead of "kicking the trade," consumers are advised to: Wait and Pay Down the Loan: Continue making payments until the loan-to-value ratio is better. Sell the Car Privately: This usually fetches a better price than a dealer trade-in or auction. Refinance: Attempt to lower the interest rate and payment. Check for Gap Insurance: If the car was totaled, gap insurance covers the difference between the car's value and the loan amount. Potential Legal Issues: Some experts suggest this tactic may be illegal, as it can be interpreted as defrauding lenders by lying about indebtedness to fraudulently obtain new credit. So Essentially they are submitting fraudulent loan application that they are aware of a potential repossession or surrender that they encouraged so they can make a sale. Therefore defrauding lenders.

She sold a vehicle to a friend of mine. The breaks didn't work. She brought it to a mechanic that…read moreshe chose, and stuck him with the bill. He never even had the car for a day. She wont answer his calls or messages. Completely scam artist.

DO NOT BUY FROM THIS DEALER…read more I purchased a truck here on December 5th, 2020. Test drove it for 30 minutes and since I wanted to purchase this vehicle I asked brenda would mind following me to drop off a rental I was in. When I got into the truck she made mention there was something wrong with the brakes and she would have her mechanic check it out. Now I'm being dropped back off to the rental company cause I can't be without a vehicle. The mechanic she had working on it had zero clue what was going on and was working on the truck for days outside her dealer. I told her many times it's needs to be in a mechanic's shop so they could hook up the truck and see exactly what was wrong with it. She instantly told me she knows what's going on and she trusts her mechanic.. Now 5 days later on December 10th the truck was finally dropped off to A REAL mechanic to assess the situation. The mechanic told me the guy that was working on the truck was guessing the whole time and screwed up the truck even more. Once at the real mechanic, Brenda stopped answering my calls, figures.... Here it is now January 1st, close to a month without the truck. Now, I'm finally picking up the truck only to find out that Brenda called the mechanic and told him she's not paying it, you must charge Paul. This woman is a con artist and should have her license stripped from her

Best place! they treat you like family and really fight for the best deal. Go to the female…read moresalesman for the best car buying experience!!

Absolutely the worst car dealership in WV. Bought a used 2016 Ford Taurus in March of 2025. The…read moresalesman lied to me and my 87 year old mother saying "oh everything on the car works great. If there are issues you have a 90 warranty. Bring it back and we'll fix it" have to call bullshit on that. The Bluetooth hasn't even since day one. Premier Nissan told me I have to go to Ford garage and get it fixed-and I have to pay for it. The brakes squeak and grind. When I called and wanted to bring it in they discouraged me from bringing it in. Ihave talked about 25 people from buy a car from Premier Nissan. I tell them Premier does NOT honor warranties. I will continue to spread the word.

Took my VW in for oil change! Was in and out less than a hour…read more. Had a door ding on drivers side rear door, Called Jaun my sales professional with his advice while purchasing my vehicle to get this warranty.... It just paid for its self.. Juan not only contacted the Dent Wizard, but had him on site to repair it. Thanks to Dent Wizard and Jaun saved me a trip to a body shop. Thansk for great service Freedom Ford folks!!!

I would improve the service department. First I would train the employees to be nice. Second I…read morewould have more the place to order parts.y vehicle has been in the garage coming on 4 months and still no finished. And they told me they wouldn't have me a vehicle to drive until May. So from March to May, I have had nothing to drive. Sorry place to take a vehicle to get worked on. Instead of me oweing them, they should owe me for all the money I have had to pay out for transportation. Everyone if you need a Ford garage go else where.

They do some weird sneaky work here. Supposed to just fix the back of my sub box so everything…read morewould connect right. Instead they f*cked up my amp and took my amp screws, all the while leaving all the wires disconnected when they were done. Fat thanks. Ended up taking it elsewhere to be fixed after they f*cked it worse. Sleazy place hidden behind nice faces and kind greetings. Never going here for anything again.

I had my windows tinted a couple months ago and they did exceptional work. The staff is always…read moreamazing and very friendly. So glad my brother told me about this place. He has had many cars done by them. I would definitely go to them from now on!!

My son bought a Kia Sportage from this dealership. The check engine light came on the 2 days after…read morehis purchase. Took it to the dealership and they have had for over a week now. They had to order injectors (which I believe) are being delivered by pony express! I am not surprised that I did not see any customers at this dealership. I would never buy a car from them because their service department sucks. The service manager does not seem to know what the hell she is doing!

Love Freedom Kia! Very trustworthy and honest…read more Rex, in service is very easy to work with and is great at arranging shuttles and convenient times. Highly recommend!

I was a customer for two years but the new ownership is a huge disappointment (Weimer). The…read morecustomer service was terrible and they tried to scam me. I will not be returning because of how I was treated and that the dishonesty.

From the owner: Welcome to Freedom Volkswagen. We're here to get you into your dream Volkswagen soon. Check out all…read moreof our new and used cars today.