Shady business practices! Stay away! We test drove a Traverse, got the numbers for the new car and…read morethe trade in. We agreed it was a good deal so we shook hands, all signed contracts and all signed the paperwork. After two hours of being there, they said that there was a mistake and then they changed the entire deal. Tried to charge us $9,000 more than what our signed contract agreed to. Textbook bait and switch. They could have cared less that they wasted three hours of our time. Also, where I come from a handshake, a singed contract and someone's word means something. I can tell you for a fact that it doesn't mean anything here. Buyers beware!

Wow are they really that bad? I find it hard to believe that any dealership would risk their…read morelicenses and open themselves up to 30 years in prison and millions of dollars in fines as well as restitution to the affected customers. Reports suggest certain Car Dealers in WV may engage in deceptive practices, including bait-and-switch tactics, changing signed contract terms (like adding thousands in fees/warranties), failing to provide documents, withholding crucial info (like EV tax credits), and hostile customer service, leading to customer complaints filed with the BBB and online reviews highlighting fraud allegations, requiring vigilance and documentation for buyers. Common Allegations & Tactics: Bait-and-Switch: Agreeing on a price, then dramatically increasing it after hours of paperwork. Contract Tampering: Adding undisclosed fees or expensive warranties after signing. Failure to Disclose: Not informing buyers about potential tax credits or warranty details. No Paperwork: Withholding signed contracts, making it hard to verify terms later. Misleading Financing: Inflating financed amounts or misapplying credits. Hostile Treatment: Becoming aggressive or unhelpful when issues arise. What to Do If You Encounter This: Document Everything: Keep all emails, texts, photos, and notes from conversations (dates, names, times). Review Contracts Carefully: Check for hidden fees, APR, and total cost before signing. File Complaints: Report issues to the Better Business Bureau (BBB) and the West Virginia Attorney General's Office. Seek Legal Advice: Contact a consumer protection lawyer if you've lost money. Be Wary: Be cautious if a deal seems too good or if staff pressure you to sign quickly. Key Takeaway: Consumers report a pattern of potentially fraudulent dealings, emphasizing the need for extreme caution and thorough due diligence. "Kicking the car" (or "kicking the trade") is an unethical, high-risk sales tactic where a dealership advises a consumer to abandon their current, "upside-down" car loan (meaning they owe more than the car is worth) by stopping payments or allowing the lender to repossess it. The goal for the dealership is to facilitate a new sale by removing the old, problematic loan from the negotiation, often without disclosing the severe long-term financial consequences to the buyer. Key Aspects and Consequences of "Kicking" the Car Definition: It is a form of encouraging a voluntary repossession. The salesperson suggests that the buyer simply stop making payments on their old car to allow the lender to seize it, rather than rolling the negative equity into a new loan. The "Deficiency Balance" Trap: Contrary to what some salespeople may imply, abandoning the car does not erase the debt. The lender will sell the vehicle at auction, and the buyer is still responsible for the "deficiency"--the difference between the remaining loan balance and the sale price, plus fees. Credit Destruction: This action results in a significant negative mark on credit reports, potentially lowering scores by 100 points or more, and remains for up to seven years. Potential Legal Issues: Some industry experts consider this advice a form of fraud against lenders, as it involves intentionally defaulting on a loan to obtain new credit. Prevalence: While the National Automobile Dealers Association (NADA) states this is not common, consumer lawyers have reported an increase in these cases. Why Dealerships Suggest This Dealers use this tactic to make a deal happen when a customer is "buried" in negative equity and cannot afford to roll that debt into a new, higher-priced loan. It allows them to close a sale with a buyer who would otherwise not qualify for financing. Better Alternatives Instead of "kicking the trade," consumers are advised to: Wait and Pay Down the Loan: Continue making payments until the loan-to-value ratio is better. Sell the Car Privately: This usually fetches a better price than a dealer trade-in or auction. Refinance: Attempt to lower the interest rate and payment. Check for Gap Insurance: If the car was totaled, gap insurance covers the difference between the car's value and the loan amount. Potential Legal Issues: Some experts suggest this tactic may be illegal, as it can be interpreted as defrauding lenders by lying about indebtedness to fraudulently obtain new credit. So Essentially they are submitting fraudulent loan application that they are aware of a potential repossession or surrender that they encouraged so they can make a sale. Therefore defrauding lenders.

I thank Volcan for his ability to help me get my GMC transportation for me and my family he was…read moreable to get me financed with a minimum deposit and away i was able to drive away if if could have given him 10 stars i would have. Thank you Volcan your a life saver. ********** 10 stars

I visited that place like 4 times and his customer service is really good. The owner is one great…read moreguy. He offered to take to the cars to an ASE certified mechanic to get them looked over and make sure i was comfortable with the cars. Outstanding guy!!!

It has been a NIGHTMARE FROM BEGINNING TO END. DO NOT trust them AND WALK AWAY…read more I live in PA and bought my trade-in RAM from the previous owners who were GREAT. I did not know that they dealership was SOLD to the current CDJR Morgantown group. I drove to see a RAM Rebel that was difficult to find and wanted to look at it and take it for a drive. I was 2 steps from walking out and I AM KICKING MYSELF EVERYDAY FOR NOT RUNNING OUT THAT DOOR. Right now, my temporary license plate expires in 5 days and PA has no record of CDJR Morgantown sending the registration to DMV-PA on my behalf. But this is just the current problem. It gets better. Here is a summary of my experience with CDJR Morgantown (Bobby, Eric). I HAD A FRIEND WITH ME WHO CAN CORROBORATE MY STORY. I bought a 2025 Dodge Ram 1500 truck from CDJR Morgantown in the first week of June 2025. I have not received my permanent registration from PA and my TEMPORARY LICENSE EXPIRES 9/1/2025. I talked to Cindy of PA-DMV customer service on 8/29 at 4:15pm who instructed me to contact the dealership, CDJR Morgantown, about the registration that was supposedly sent to PA DMV on my behalf. If the dealership sent the registration during the 20 day window then my registration would have taken 3 days to complete. Also, the dealership would have sent a check to pay for the registration on my behalf, with the back of the check being printed with the 15 digit (starting with 55) WIN number. I contacted CDJR Morgantown and talked to the dealership about 10 days ago about not receiving my registration. The GM said that there is a "huge delay due issuing Real ID's" and that the registration will arrive. THIS WAS A LIE I also talked to DMV and AAA representatives who have stressed that there was no delay in issuing registrations (actually only a 3 day turnaround) and that there is no correlation between the two. MORE PROOF THAT IT WAS A LIE CDJR Morgantown failed to cancel the transferable extended warranty on my trade-in vehicle at the time of purchase. I contacted MOPAR and requested the cancellation and they stated that nobody from CDJR contacted them to end the warranty. Ended up receiving a check but would never have received it had I not requested the cancellation. THIS WAS DECEPTION I requested at the time of purchase that the LOJACK system be disengaged and taken off the vehicle price as I did not want the service. They did not cancel the service and cost me $1000. THIS WAS A LIE I requested an extended service contract that was like my previous contract on my trade-in vehicle, MOPAR. They sold me a service contract that was almost double the cost of the MOPAR contract. I had to drive to Morgantown from Pittsburgh to physically sign the cancellation contract which was an entire afternoon lost. Still have not seen the check reduce the amount of money on my financed loan amount. THIS WAS DECEPTION I have contacted CDJR Morgantown AGAIN and am waiting for a callback for help. NOTHING. I WOULD TAKE MY OLD TRADE-IN RAM AND TRADE IT FOR THIS NEW RAM IN A SECOND.

Do not trust Bobby and Patrick to discuss the deal openly. I paid cash for my Jeep and was…read moresurprised when they charged for 2 years of Paint & Interior Protection 7/3/2027 $499.00, 2 years of Traceable Theft Protection 7/3/2027 $399.00, and 2 years of LoJack (GPS) 7/3/2027 $699.00. The terms of these were not discussed. I have my own insurance and do not need them. This was not represented in the advertised price of the vehicle. This is their way of making money for nothing. No one will ever file a claim on this when they have their own insurance.

So I've read the reviews. Which I should've before buying my vehicle from here. I've drove 500…read moremiles and already having problems with it I'll right another review and see what they do and give you my feedback

purchased a truck about 6 months ago that I was told was in "perfect" condition.... they give you a…read more30 day warranty that says they will pay 50/50 if anything happens within only a m of time but I wasn't too worried being as this truck was in "perfect" condition, everything was covered up and hidden in a way that didn't expose any issues until after that horrible warranty was up anyways and since then I have paid $7,800 in repairs on this truck literally half the price of the entire truck. they are crooks, liars, scammers, and thieves I would give 0 stars if possible, save yourself a ton of trouble and avoid this place at all costs

Had a pretty negative experience with sales. Gave them all info beforehand, made an appointment to…read morecome in, when I arrived they didn't have someone assigned to meet with me and did nothing upfront to prepare for our appointment. They had me working with the newest employee (less than 2 weeks), which I'm fine with, besides it was clear he had 0 training, and no one experienced was helping him. Every single question I had needed to be brought back to someone else which made what should have been a 30 minute appointment a 1.5 hour appointment. Sometimes leaving me alone at the desk for 15-20 minutes. The second the clock hit 5:30 the managers walked out of their office and shut off all of the lights in the building, including where I was still trying to work on figuring out their calculations on the vehicle. Repeatedly I was told "this is just the number in the system, me and my manager don't know why it's that price or how it got to that price" at one point all of the numbers changed and there was also no explanation. All in all, it was not welcoming, felt like they did not value my business, did not take my business seriously, and just didn't care if they made the sale or not. I walked in ready to sign a deal, and they completely lost my business. I was easily reminded why people hate going into dealerships.

0 stars. Rodney Lambert is the scummiest man I've ever had the dishonor of meeting. He was so rude,…read moreunprofessional, and shouldn't be in any type of customer service industry. Don't waste your time with the service department, especially if he is part of it.

Great customer service from the whole team at Hyundai. Just purchased my 5th vehicle from the team…read morethere. Never have had bad service with salesmen, Finance or the service department. They all know my husband and I and are quick to say hello and chat. The service department is great. They take care of us in a timely manner and will drive us to different places if there are errands to run or just down to the mall while we wait. My husband and I will continue to purchase vehicles from Freedom!

Trading in my old vehicle to buy a new car was such a smooth experience! From start to finish,…read moreeverything felt easy and pretty stress-free. Scott was friendly, knowledgeable, and really took the time to answer all questions without any pressure. I appreciated how transparent they were throughout the process, making sure I felt confident in my decision. Driving off the lot in my new car was an amazing feeling, and I couldn't be happier with my purchase. Highly recommend this experience to anyone looking for a new vehicle! Ask for Scott Fields!

This was my first time buying without driving a car first. The folks at Moses Toyota were nice and…read moreresponsive, but the salesman failed to reveal a two inch tear on the front passenger seat of my 2017 Sienna van. (Obvious, right where you sit) I had asked repeatedly about the condition of the interior. I had to pay for the repair they did not offer any compensation. Not disclosing things like is is unacceptable. They also forgot to provide the paperwork, including the temp tag. I asked for the salesman to call me regarding the tear in the seat, now neither he nor the sales manager, D'Andre will respond to calls or messages. I am going to contact the General Manager to see if that does any good. VERY DISAPPOINTING

Took my VW in for oil change! Was in and out less than a hour…read more. Had a door ding on drivers side rear door, Called Jaun my sales professional with his advice while purchasing my vehicle to get this warranty.... It just paid for its self.. Juan not only contacted the Dent Wizard, but had him on site to repair it. Thanks to Dent Wizard and Jaun saved me a trip to a body shop. Thansk for great service Freedom Ford folks!!!

I would improve the service department. First I would train the employees to be nice. Second I…read morewould have more the place to order parts.y vehicle has been in the garage coming on 4 months and still no finished. And they told me they wouldn't have me a vehicle to drive until May. So from March to May, I have had nothing to drive. Sorry place to take a vehicle to get worked on. Instead of me oweing them, they should owe me for all the money I have had to pay out for transportation. Everyone if you need a Ford garage go else where.