I wanted to write and give Randi. P in service a shoutout. She is always professional and listens…read moreto what I have to say. She is looking out for the customer and goes above and beyond to make sure the customer is happy. I keep coming back to Premier because of Her!!!

Apparently you must have zero morals to work here. Sold my daughter a used car with 32k miles for…read moreonly 84 months, even threw in the gap insurance, and extended warranty and apparently didn't care that she didn't even have the title for her trade when they made the deal. I'm sure they were laughing behind her back after also giving her nothing in a trade. They weren't laughing when I chewed their asses out at the dealership in person though. Run far and fast from this place unless you enjoy getting prison raped.

Took my VW in for oil change! Was in and out less than a hour…read more. Had a door ding on drivers side rear door, Called Jaun my sales professional with his advice while purchasing my vehicle to get this warranty.... It just paid for its self.. Juan not only contacted the Dent Wizard, but had him on site to repair it. Thanks to Dent Wizard and Jaun saved me a trip to a body shop. Thansk for great service Freedom Ford folks!!!

the worst service center I've ever had the displeasure of dealing with. They are not only…read moreincompetent but also dishonest. calling in to find out the true status of a vehicle is next to impossible. every time we call in the vehicles "just got pulled in" or "are being worked on now" when they're sitting in the back lot in the same place they've been since delivery. not to mention they'll bill you for anything, they put in for a fuel filter replacement on a gas F-250 and tried billing us for over $200 on it. Id trust a junkie off the side of the street with a Pittsburgh ratchet set before I trust these idiots to work on one of our vehicles again.

I had a great experience at Premier Nissan! The entire car-buying process was easy from start to…read morefinish. Everyone was friendly, helpful, and made sure I felt comfortable throughout the process. I never felt pressured, and they made getting into my car much easier than I expected. I would definitely recommend Premier Nissan to anyone looking for a great car-buying experience!

Do not take your car here. They will scam you…read more They will quote you a price for routine service, and then when you go to pick up the car, they will charge you 3x as much and play dumb. Also, if you aren't paying attention they'll try to tell you your roof is going to need to be replaced because it's about to fall off if you don't give them a couple thousand dollars. They tried telling me that several components were failing on my car and that my brake pads were low when I just replaced the brake pads less than 500 miles ago. Along with other "problems" that were just not true.

If you're looking for someone who genuinely cares about your experience and works hard to make it a…read moregreat one, Ashton Cecil at Freedom Kia is your guy. He helped my partner find the perfect vehicle, and we couldn't have asked for a better experience. Ashton may be young, but he's clearly getting a strong start in the industry. His professionalism, knowledge, and patience made the entire process smooth from start to finish. You can tell he's dedicated to his work and takes pride in being a top-tier Selection Specialist. We'd recommend Ashton 10 times over. If you're heading to Freedom Kia, ask for him--you'll be in great hands. Here's to a bright future for Ashton in the automotive world!

The Service Department does not answer calls and do not return messages. They reschedule…read moreappointments without notifying of the change.

I have bought my last three vehicles along with my wife's 4Runner at University Toyota. On the…read moresales side, we have always been treated fairly and never had one problem with overbearing or inattentive sales staff. On the service side, we have been getting our oil changed and other repairs for over 15 years. I can't remember encountering ANY problems with the condition of our cars after a service or with the service staff. They make sure service performs what you want done, explain any problems they've encountered and if it's going to be a long wait, the service staff periodically comes to the waiting room and will explain what's going. That said, expect a moderate wait. U. Toyota has a lot of vehicles going through service. However, the mechanics make sure everything is taken care of, so that's a trade off I'm willing to take. Most times, it's good to bring a book or a computer tablet. Also, there can be sticker shock if major problems arise. University's prices are probably around the same as other new car dealerships, but I know the work is being done correctly and guaranteed They have good coupon deals...USE THEM & save $$$. One last thing...I have never been cheated by the staff saying, "This or that is bad. It needs replaced." when I knew it didn't. In the last 15 years, they have always been straight up with me. That's why I'll never go anywhere else.

Had a pretty negative experience with sales. Gave them all info beforehand, made an appointment to…read morecome in, when I arrived they didn't have someone assigned to meet with me and did nothing upfront to prepare for our appointment. They had me working with the newest employee (less than 2 weeks), which I'm fine with, besides it was clear he had 0 training, and no one experienced was helping him. Every single question I had needed to be brought back to someone else which made what should have been a 30 minute appointment a 1.5 hour appointment. Sometimes leaving me alone at the desk for 15-20 minutes. The second the clock hit 5:30 the managers walked out of their office and shut off all of the lights in the building, including where I was still trying to work on figuring out their calculations on the vehicle. Repeatedly I was told "this is just the number in the system, me and my manager don't know why it's that price or how it got to that price" at one point all of the numbers changed and there was also no explanation. All in all, it was not welcoming, felt like they did not value my business, did not take my business seriously, and just didn't care if they made the sale or not. I walked in ready to sign a deal, and they completely lost my business. I was easily reminded why people hate going into dealerships.

Love Freedom Kia! Very trustworthy and honest…read more Rex, in service is very easy to work with and is great at arranging shuttles and convenient times. Highly recommend!

My son bought a Kia Sportage from this dealership. The check engine light came on the 2 days after…read morehis purchase. Took it to the dealership and they have had for over a week now. They had to order injectors (which I believe) are being delivered by pony express! I am not surprised that I did not see any customers at this dealership. I would never buy a car from them because their service department sucks. The service manager does not seem to know what the hell she is doing!

Every interaction with this dealership has been favorable and proffesional even though I did not…read moreactually purchase a vehicle from them. I had every intent of purchasing a CPO GL out of state from them when I came across the ad online. From initial contact, Luka Djordjevic went above and beyond to answer my questions and thoroughly provide all details about the vehicle. He is super responsive, honest and doesn't make you feel like the typical car salesman just trying to sell you a car. The first impression makes a lasting impression. Unfortunately, I had to back out of the deal last minute on my end, however everyone at the dealership I interacted with was understanding, professional and I would not hesitate to buy a car from them sight unseen in the near future. I've had some bad interactions with dealerships of German makes in the past, however Mercedes Benz of Morgantown and their staff seem to have high quality training.

Don't recommend unless you enjoy having your service appointment canceled 30 minutes before it's…read morescheduled time, after you've already taken time off work. I made this appointment over a week in advance, clearly stating the vehicle. Instead of letting me know upfront that they don't service my car model (despite it being an option on their website), they waited until 7:30 AM -- half an hour before my appointment -- to call and say they don't have the correct oil or filter and don't service the brand at all. Completely unprofessional and a total waste of my time. Basic scheduling and communication should be the bare minimum for a dealership service department. Thanks Ellen Amoroso!

I was a customer for two years but the new ownership is a huge disappointment (Weimer). The…read morecustomer service was terrible and they tried to scam me. I will not be returning because of how I was treated and that the dishonesty.

From the owner: Welcome to Freedom Volkswagen. We're here to get you into your dream Volkswagen soon. Check out all…read moreof our new and used cars today.

Modern new facility. Free coffee! Haha. Always a good experience when I need to bring my Renegade…read morein for an oil change. They now have an express lane where you don't need to have an appointment.

I've bought several cars here over the years, including my 2024 jeep grand Cherokee that we bought…read morenew last year. We stopped in to look at a car we had our eye on. I made them an offer and they wouldn't even move $1 on the price of the car. It didnt matter that I was a repeat customer. They flatly refused my offer, and made zero counter offers. I did not feel like they even wanted to deal with me. This seems like a small little thing, but word of mouth, especially mine, is going to carry this to all ears that would hear. Loyalty matters, and I have a big mouth.