Shady business practices! Stay away! We test drove a Traverse, got the numbers for the new car and…read morethe trade in. We agreed it was a good deal so we shook hands, all signed contracts and all signed the paperwork. After two hours of being there, they said that there was a mistake and then they changed the entire deal. Tried to charge us $9,000 more than what our signed contract agreed to. Textbook bait and switch. They could have cared less that they wasted three hours of our time. Also, where I come from a handshake, a singed contract and someone's word means something. I can tell you for a fact that it doesn't mean anything here. Buyers beware!

Wow are they really that bad? I find it hard to believe that any dealership would risk their…read morelicenses and open themselves up to 30 years in prison and millions of dollars in fines as well as restitution to the affected customers. Reports suggest certain Car Dealers in WV may engage in deceptive practices, including bait-and-switch tactics, changing signed contract terms (like adding thousands in fees/warranties), failing to provide documents, withholding crucial info (like EV tax credits), and hostile customer service, leading to customer complaints filed with the BBB and online reviews highlighting fraud allegations, requiring vigilance and documentation for buyers. Common Allegations & Tactics: Bait-and-Switch: Agreeing on a price, then dramatically increasing it after hours of paperwork. Contract Tampering: Adding undisclosed fees or expensive warranties after signing. Failure to Disclose: Not informing buyers about potential tax credits or warranty details. No Paperwork: Withholding signed contracts, making it hard to verify terms later. Misleading Financing: Inflating financed amounts or misapplying credits. Hostile Treatment: Becoming aggressive or unhelpful when issues arise. What to Do If You Encounter This: Document Everything: Keep all emails, texts, photos, and notes from conversations (dates, names, times). Review Contracts Carefully: Check for hidden fees, APR, and total cost before signing. File Complaints: Report issues to the Better Business Bureau (BBB) and the West Virginia Attorney General's Office. Seek Legal Advice: Contact a consumer protection lawyer if you've lost money. Be Wary: Be cautious if a deal seems too good or if staff pressure you to sign quickly. Key Takeaway: Consumers report a pattern of potentially fraudulent dealings, emphasizing the need for extreme caution and thorough due diligence. "Kicking the car" (or "kicking the trade") is an unethical, high-risk sales tactic where a dealership advises a consumer to abandon their current, "upside-down" car loan (meaning they owe more than the car is worth) by stopping payments or allowing the lender to repossess it. The goal for the dealership is to facilitate a new sale by removing the old, problematic loan from the negotiation, often without disclosing the severe long-term financial consequences to the buyer. Key Aspects and Consequences of "Kicking" the Car Definition: It is a form of encouraging a voluntary repossession. The salesperson suggests that the buyer simply stop making payments on their old car to allow the lender to seize it, rather than rolling the negative equity into a new loan. The "Deficiency Balance" Trap: Contrary to what some salespeople may imply, abandoning the car does not erase the debt. The lender will sell the vehicle at auction, and the buyer is still responsible for the "deficiency"--the difference between the remaining loan balance and the sale price, plus fees. Credit Destruction: This action results in a significant negative mark on credit reports, potentially lowering scores by 100 points or more, and remains for up to seven years. Potential Legal Issues: Some industry experts consider this advice a form of fraud against lenders, as it involves intentionally defaulting on a loan to obtain new credit. Prevalence: While the National Automobile Dealers Association (NADA) states this is not common, consumer lawyers have reported an increase in these cases. Why Dealerships Suggest This Dealers use this tactic to make a deal happen when a customer is "buried" in negative equity and cannot afford to roll that debt into a new, higher-priced loan. It allows them to close a sale with a buyer who would otherwise not qualify for financing. Better Alternatives Instead of "kicking the trade," consumers are advised to: Wait and Pay Down the Loan: Continue making payments until the loan-to-value ratio is better. Sell the Car Privately: This usually fetches a better price than a dealer trade-in or auction. Refinance: Attempt to lower the interest rate and payment. Check for Gap Insurance: If the car was totaled, gap insurance covers the difference between the car's value and the loan amount. Potential Legal Issues: Some experts suggest this tactic may be illegal, as it can be interpreted as defrauding lenders by lying about indebtedness to fraudulently obtain new credit. So Essentially they are submitting fraudulent loan application that they are aware of a potential repossession or surrender that they encouraged so they can make a sale. Therefore defrauding lenders.

Took my VW in for oil change! Was in and out less than a hour…read more. Had a door ding on drivers side rear door, Called Jaun my sales professional with his advice while purchasing my vehicle to get this warranty.... It just paid for its self.. Juan not only contacted the Dent Wizard, but had him on site to repair it. Thanks to Dent Wizard and Jaun saved me a trip to a body shop. Thansk for great service Freedom Ford folks!!!

I would improve the service department. First I would train the employees to be nice. Second I…read morewould have more the place to order parts.y vehicle has been in the garage coming on 4 months and still no finished. And they told me they wouldn't have me a vehicle to drive until May. So from March to May, I have had nothing to drive. Sorry place to take a vehicle to get worked on. Instead of me oweing them, they should owe me for all the money I have had to pay out for transportation. Everyone if you need a Ford garage go else where.

Best place! they treat you like family and really fight for the best deal. Go to the female…read moresalesman for the best car buying experience!!

Absolutely the worst car dealership in WV. Bought a used 2016 Ford Taurus in March of 2025. The…read moresalesman lied to me and my 87 year old mother saying "oh everything on the car works great. If there are issues you have a 90 warranty. Bring it back and we'll fix it" have to call bullshit on that. The Bluetooth hasn't even since day one. Premier Nissan told me I have to go to Ford garage and get it fixed-and I have to pay for it. The brakes squeak and grind. When I called and wanted to bring it in they discouraged me from bringing it in. Ihave talked about 25 people from buy a car from Premier Nissan. I tell them Premier does NOT honor warranties. I will continue to spread the word.

Every person that I came in contact with was so nice and helpful. Rob the salesman, Joe the General…read moreManager and the Finance Manager Harry went above and beyond in making every aspect of my purchase smooth. I would highly recommend you purchase your next vehicle from Freedom Kia. They were outstanding! It's a hard decision to purchase a new vehicle, but when you have a solid team like Freedom Kia, that doesn't pressure you but actually takes the time to listen to what your needs and wants are that makes a huge difference in my opinion. They really put you in the Driver's Seat!

If you're looking for someone who genuinely cares about your experience and works hard to make it a…read moregreat one, Ashton Cecil at Freedom Kia is your guy. He helped my partner find the perfect vehicle, and we couldn't have asked for a better experience. Ashton may be young, but he's clearly getting a strong start in the industry. His professionalism, knowledge, and patience made the entire process smooth from start to finish. You can tell he's dedicated to his work and takes pride in being a top-tier Selection Specialist. We'd recommend Ashton 10 times over. If you're heading to Freedom Kia, ask for him--you'll be in great hands. Here's to a bright future for Ashton in the automotive world!

Had a pretty negative experience with sales. Gave them all info beforehand, made an appointment to…read morecome in, when I arrived they didn't have someone assigned to meet with me and did nothing upfront to prepare for our appointment. They had me working with the newest employee (less than 2 weeks), which I'm fine with, besides it was clear he had 0 training, and no one experienced was helping him. Every single question I had needed to be brought back to someone else which made what should have been a 30 minute appointment a 1.5 hour appointment. Sometimes leaving me alone at the desk for 15-20 minutes. The second the clock hit 5:30 the managers walked out of their office and shut off all of the lights in the building, including where I was still trying to work on figuring out their calculations on the vehicle. Repeatedly I was told "this is just the number in the system, me and my manager don't know why it's that price or how it got to that price" at one point all of the numbers changed and there was also no explanation. All in all, it was not welcoming, felt like they did not value my business, did not take my business seriously, and just didn't care if they made the sale or not. I walked in ready to sign a deal, and they completely lost my business. I was easily reminded why people hate going into dealerships.

0 stars. Rodney Lambert is the scummiest man I've ever had the dishonor of meeting. He was so rude,…read moreunprofessional, and shouldn't be in any type of customer service industry. Don't waste your time with the service department, especially if he is part of it.

My son bought a Kia Sportage from this dealership. The check engine light came on the 2 days after…read morehis purchase. Took it to the dealership and they have had for over a week now. They had to order injectors (which I believe) are being delivered by pony express! I am not surprised that I did not see any customers at this dealership. I would never buy a car from them because their service department sucks. The service manager does not seem to know what the hell she is doing!

Love Freedom Kia! Very trustworthy and honest…read more Rex, in service is very easy to work with and is great at arranging shuttles and convenient times. Highly recommend!

Don't recommend unless you enjoy having your service appointment canceled 30 minutes before it's…read morescheduled time, after you've already taken time off work. I made this appointment over a week in advance, clearly stating the vehicle. Instead of letting me know upfront that they don't service my car model (despite it being an option on their website), they waited until 7:30 AM -- half an hour before my appointment -- to call and say they don't have the correct oil or filter and don't service the brand at all. Completely unprofessional and a total waste of my time. Basic scheduling and communication should be the bare minimum for a dealership service department. Thanks Ellen Amoroso!

Go have Andrew Hall sell you a car! He is a hard worker with quick responses and only wants to get…read moreyou in the car of your dreams. So friendly and respectful. I will refer him to everyone I know!

I was a customer for two years but the new ownership is a huge disappointment (Weimer). The…read morecustomer service was terrible and they tried to scam me. I will not be returning because of how I was treated and that the dishonesty.

From the owner: Welcome to Freedom Volkswagen. We're here to get you into your dream Volkswagen soon. Check out all…read moreof our new and used cars today.

It has been a NIGHTMARE FROM BEGINNING TO END. DO NOT trust them AND WALK AWAY…read more I live in PA and bought my trade-in RAM from the previous owners who were GREAT. I did not know that they dealership was SOLD to the current CDJR Morgantown group. I drove to see a RAM Rebel that was difficult to find and wanted to look at it and take it for a drive. I was 2 steps from walking out and I AM KICKING MYSELF EVERYDAY FOR NOT RUNNING OUT THAT DOOR. Right now, my temporary license plate expires in 5 days and PA has no record of CDJR Morgantown sending the registration to DMV-PA on my behalf. But this is just the current problem. It gets better. Here is a summary of my experience with CDJR Morgantown (Bobby, Eric). I HAD A FRIEND WITH ME WHO CAN CORROBORATE MY STORY. I bought a 2025 Dodge Ram 1500 truck from CDJR Morgantown in the first week of June 2025. I have not received my permanent registration from PA and my TEMPORARY LICENSE EXPIRES 9/1/2025. I talked to Cindy of PA-DMV customer service on 8/29 at 4:15pm who instructed me to contact the dealership, CDJR Morgantown, about the registration that was supposedly sent to PA DMV on my behalf. If the dealership sent the registration during the 20 day window then my registration would have taken 3 days to complete. Also, the dealership would have sent a check to pay for the registration on my behalf, with the back of the check being printed with the 15 digit (starting with 55) WIN number. I contacted CDJR Morgantown and talked to the dealership about 10 days ago about not receiving my registration. The GM said that there is a "huge delay due issuing Real ID's" and that the registration will arrive. THIS WAS A LIE I also talked to DMV and AAA representatives who have stressed that there was no delay in issuing registrations (actually only a 3 day turnaround) and that there is no correlation between the two. MORE PROOF THAT IT WAS A LIE CDJR Morgantown failed to cancel the transferable extended warranty on my trade-in vehicle at the time of purchase. I contacted MOPAR and requested the cancellation and they stated that nobody from CDJR contacted them to end the warranty. Ended up receiving a check but would never have received it had I not requested the cancellation. THIS WAS DECEPTION I requested at the time of purchase that the LOJACK system be disengaged and taken off the vehicle price as I did not want the service. They did not cancel the service and cost me $1000. THIS WAS A LIE I requested an extended service contract that was like my previous contract on my trade-in vehicle, MOPAR. They sold me a service contract that was almost double the cost of the MOPAR contract. I had to drive to Morgantown from Pittsburgh to physically sign the cancellation contract which was an entire afternoon lost. Still have not seen the check reduce the amount of money on my financed loan amount. THIS WAS DECEPTION I have contacted CDJR Morgantown AGAIN and am waiting for a callback for help. NOTHING. I WOULD TAKE MY OLD TRADE-IN RAM AND TRADE IT FOR THIS NEW RAM IN A SECOND.

Do not trust Bobby and Patrick to discuss the deal openly. I paid cash for my Jeep and was…read moresurprised when they charged for 2 years of Paint & Interior Protection 7/3/2027 $499.00, 2 years of Traceable Theft Protection 7/3/2027 $399.00, and 2 years of LoJack (GPS) 7/3/2027 $699.00. The terms of these were not discussed. I have my own insurance and do not need them. This was not represented in the advertised price of the vehicle. This is their way of making money for nothing. No one will ever file a claim on this when they have their own insurance.