I cannot say enough about the customer service experience I had recently with Fred's Appliance. Starting with the very kind and helpful appointment scheduling staff; my appointment was originally scheduled in a couple of days, and with two small children, we really needed to have our dishwasher up and running again. I called Fred's Appliance to check if it would be possible to get into an earlier appointment date, and I was told that a technician could be at the house later that day between 2:00 and 5:00 PM! This was four days earlier than the original appointment. Anyway, our technician, Shawn (or Sean sp?), was extremely professional, courteous, and knowledgeable. He called me to say he would be arriving in next 20-25 minutes, and as advertised, he showed up right on time. He completed our repair promptly and answered any questions I threw his way. I really am EXTREMELY pleased with the overall experience and service performed by Fred's Appliance team, and I would look forward to having them come out again for a repair -- **although hopefully not too soon :) as we want our appliances to keep humming along! Peter M. - Shaker Heights, OH read more

I was VERY impressed by my experience with Fred's Appliance. My service request was referred to Fred's Appliance by the main Jenn-Air appliance repair line, so I was a little skeptical at first as to how the repair process would go. Eric was my technician for both the evaluation appointment and the repair. He was very friendly, professional and explained the process, repair and cost estimate clearly. Eric was on time for both appointments. Actually, not only do you receive a 2-3 hour window when the repair person will show up, but you also receive a hyperlink that will display your repairman's schedule and you can see where your appointment falls on the schedule and you can also see which call your technician is working on. VERY satisfied with my experience with Fred's Appliance and will definitely keep their information for the next time I need a repair. read more

I had to have my washer re repaired after the last company that was suppose to have fixed it failed.Fred's Apppliance sent out their tech Shawn. He was on time and very polite expalined to me how things were not done right and why the washer was not working properly.He had to order parts and they were here the next day.Shawn returned to finish the job and again showed me how the everything was replaced. Freds is very lucky to have such a people person in Shawn I give him a A+.Totally satisfied and glad to have my washer working Again, thank you Shawn :) read more

I'm mad I can't read my technician's name on my card...want to give him a great rating! Well, anyway...he represented Fred's appliance in the most polite, friendly, and professional way! We were very thankful he was here when he said he would be here...took care of the job fixing our dishwasher in minutes...and was just a very likable guy all around. (makes it more tolerable to deal with dishwasher problem!) We would definitely use Fred's appliance again and recommend them to anyone experiencing problems with an appliance!! read more

My microwave suddenly stopped working, three days before warranty ran out. Fred's came by in a timely manner, the service gentlemen were courteous and friendly and were able to access the problem after some probing. The parts were ordered for delivery the next day and service was scheduled for the following day for repair. I couldn't have been happier. Fred's continuously exceeds my expectations. I especially love the track your technician feature so you can plan your day accordingly. I will be using them in the future. read more

Overall, the service we received from Fred's Appliance was great! We bought an open-box stove from Best Buy and realized that it had a small problem. It was still under warranty, so the service from Fred's was free of charge. They came out the first time and needed to order the part, so had to come back. Both times, the technician was on time and very friendly. Wore shoe covers and were friendly with our dogs both times, and we're very professional and knowledgeable. Would highly recommend! read more

The best customer service ever! First, they send you an email with a picture of the technician they will be sending out. They send an email and leave a phone message with a 3 hour time window for the appointment. They have a tracking device similar to UPS which allows you to track the technician's appointments. Finally, they called when the technician would arrive within 15 minutes. The technician was courteous and quick. All in all, I highly recommend Fred's Appliance. read more

We contacted Fred's to repair our refrigerator. Our store's warranty had expired so we thought we were in for a big expense. Our technician took the time to research to see if we qualified for the manufacturer's warranty. We did. Yay! Our technician was clearly knowledgeable about the issue we had and fixed it pronto and billed the manufacturer. He arrived at the scheduled time with a phone call 30 minutes prior. I will use Fred's for future appliance repair needs. read more

Fred's Appliance repaired my oven. It was not holding temperature. Technicians were professional and polite - and they called when they were on their way to the house so that I could minimize the time I was away from work. The repair did take two visits because a part was on order. The second appointment was scheduled before the technician left and the part was shipped directly to the house. I am happy with the quality of service and level of communication. read more

My GE refrigerator stopped working after last week's storm. The refrigerator is still under warranty, so it was fixed for free. I have had several repairs done over the years, but this was the first time I felt the company and the technician was prompt, courteous, and knowledgeable. The technician quickly answered our questions about the dishwasher, which he was not obligated to do. I would like to do business with Fred's Appliance again. read more

I submitted a claim to have my washer repaired and was so fortunate that the warranty company uses Fred's Appliance! Joe O. Was the awesome tech we got. He came out to diagnose the problem, ordered the parts and returned to do the repair. Joe was beyond polite, very knowledgeable and was very efficient. I couldn't have asked for a better experience. I would gladly recommend Fred's Appliance to anyone needing repairs done. read more

What a great experience. They call 20 minutes ahead to let you know they are on the way. They wear shoe covers when they come in, and are very kind and professional. Whirlpool sent the wrong part, and the service guy went to a parts distributor, got the part he needed and fixed my washer all in the same day. He went above and beyond, and was even nice to my dog. I give my highest recommendation to this company. read more

I am very happy with the service provided. Employees were friendly and professional. My technician was able to determine that a faulty installation on my dishwasher was causing moisture to get in the door and mess with the control panel (who knew?). Parts were ordered and installed in a timely manner. I also liked the fact that a photo of my repairman (Eric) was emailed to me prior to his visit, read more

i had a tech from fred's appliance come to my help to work on whirlpool fridge. the tech was on time, polite and considerate of my two young children that were running around. the product was unfixable due to factory difect which i had someone else tell me. i would definately use fred's appliances again, hopefully i will never need them again but i will save their # just incase. 100% happy customer read more

Fred's Appliance responded in a friendly and timely fashion. After determining what was wrong with our stove a replacement part needed to be ordered. The part was delivered in just a few days and we were back in action in no time. The technician was even nice enough to look at and solve a unrelated issue we were having with our dryer while he was with us. Overall great service from Fred's! read more

Always great service with this company. Scheduling is easy, they have an automated call reminder the day before and they call to let you know when the technician is leaving their previous appointment and is on the way to your house. Brian, our technician, is courteous, friendly and hardworking. He always gives great tips on using our appliances. I'd recommend this company for service. read more

Fred's Appliance Service is great! The customer service phone call for repairs was helpful and a pleasant experience. The service technician, Jeff, arrived ahead of time, had a pleasant attitude, was patient, informative and congenial. He investigated the problem and fixed it in a timely manner. I look forward to using them again and referring them to my friends. :-) read more

We have an extended warranty on our refrigerator. Fred's appliance was assigned to work on our appliance. From scheduling the appointment, to automated reminders, and even a way to track the technician for the current status are all greatly appreciated. The technician arrived on time and was able to complete the repair quickly. Will definitely use Fred's appliance again. read more

These guys are great! I trust them to work on my appliances. They are the first people I call when I need a repair. The tech I had work on my washer today was great. He was very helpful with some of the decisions that I had to make about my machine. I like that they send an email with the picture of the tech and a link to see an estimated time of arrival. read more