I was going thru a separation from my husband and needed to liquidate assets. To sell a ring of…read moreparticular value I looked at the popular 'ship to,' auction houses. These were reputable organizations, but I wanted to do business with someone local for transparency. It was a blessing an on-line inquiry led me to JLS Diamonds and Jim Dinse. The auction house companies could only offer me a fraction of what I wanted for my diamond solitaire ring; less their commission, and only if they could sell it. On the contrary, Jim actually found a buyer for my ring before I even met with him; and before my ring left my possession. In fact, Jim paid me exactly what I wanted for my ring via cash transfer on the spot! Jim turned a stormy time in my life into a rainbow with a pot of gold! I could not be more grateful! One Month Later ..... I was so grateful and impressed with Jim's professionalism, honesty and integrity, I returned a month later to sell him a coin collection. I trusted Jim implicitly. Jim paid me TOP DOLLAR for it and I was actually shocked at its value.! I am definitely going to shop with JLS Diamonds and Jim Dinse FIRST for my jewelry needs before shopping retail in the future! If you are looking for a resource in this market don't even think about it; CALL JIM AT JLS DIAMONDS NOW AND MAKE AN APPT! You won't be disappointed!

I heard about Jim thru social media, several people highly recommended him, sent him a text and…read moreright away I was able to scheduled an appointment, very knowledgeable and honest man. He offered me way more than his competitors. Will definitely recommend him if you are like me with "stuff" that don't need, like and is just taking space from your house.

I love local, and always try and go out of my to support small business…read more The owner was very personable, gave me a wonderful history of the business that he purchased from the original owners, who were a local institution in Fairfield. I took a ring in to get sized up, I was not disappointed. I plan to use Nan-Den for future purchases.

Sarah helped me so much when it comes to repairing my diamond hoop earrings!! Great communication…read moreand easy to work with. I recommend them when it comes to jewelry repair in the solano county area! A++

Big, big thanks to the team at Diamond City Jewelers! My guy Robert made magic happen behind the…read morescenes, even with the 4th of July holiday landing damn near mid-week! Great communication, great pricing ...even better customer service. Which is crazy, because I walked out a happy customer to get even more customer service... A-1! Don't hesitate to bring your business here! I'll be back real soon! P.S. Nice touch with with the thank you letter!

Diamond fell out and they said I have to pay to get it fixed I wouldn't recommend them for nothing…read morebad business only had ring 8 months maybe wore it 10 times I had to put 1 star other than that it would be no stars

Excellent service! Reasonable pricing. Beautiful selection…read more Resized rings, repaired gold bracelet and rebuilding my grandmothers ring. Will definitely use them again for all our jewelry needs.

I received my old wedding set (ring/earrings/necklace) the jeweler turned into a broach. It's…read moremagnificent. I left him the set, gave him an idea of what I wanted, and said have fun with it, I trust your artistic ability. It turned out better than I envisioned. One of a kind. looking to have any heirloom jewelry made into a special piece? Look no further, this is the place.

Great customer service The manager was so helpful…read more Christina was helping me with all the credit options They got beautiful pieces jewelry

If I could provide a lower rating I WOULD. In October we ordered a wedding band they had in stock…read moreto be made into rose gold instead of yellow gold to match our engagement ring. They placed the order, we paid, and told us 4-6 weeks. Never heard anything. Almost 3 months go by (wedding already past mind you) and STILL NOTHING. So husband called- they never placed the order. They place it then. Go back in person after a total of 4 months went by since October they have no update or record of order. So we thankfully got a number to someone higher up (from a different location) who actually had answers and was extremely helpful, understanding and embarrassed by our experience thus far . He himself placed the order communicated well and reached out when it was ready at the Fairfield location. We go to pick up and there is a sign because they're on lunch "back at 4:15"- of course but that's okay everyone needs a lunch, we. Will wait it's already been 6 months what's 20 more minutes? Well they didn't get back at 4:15p they came back at 4:30!!!! The lack of organization, accountability and empathy for customers is astounding. That guy Steve needs a raise, and Fairfield seriously needs to look into their employees and business practices. Will not be returning.

10/10 service! Would highly recommend! Kevin was able to resize my wedding band & it came out…read moreperfect. Great customer service & flawless work.

Kevin was great to work with, he took care of me and my grillz were ready in only 2 weeks. If u…read morewanna upgrade your smile go to KL

Kal helped me purchase a chain for my son's 11th birthday. Thank you so much for your help. This is…read moremy 3rd time satisfied customer.

Me and my future wife came in a week before our wedding stressing about if we be ripped off and not…read moreget the perfect ring. We were blown away by the customer service. They even added a cleaning as part of sale. I will be back. Shoutout to Cal Sam and Silva!!

I've shopped at this location a couple times, they always have a great selection and friendly…read morecustomer service. Because I live in Vacaville, I do usually go to the outlet. A negative experience yesterday at the outlet left me totally exasperated, so I came out to the Fairfield store in hopes they could help me. I was met by Marc the store manager. He was so welcoming & friendly, I was immediately at ease. I explained my issue and he was very accommodating. Not only did he fix the issue & make it right, he helped me pick out a couple pieces that were absolutely perfect for my growing collection. I started collecting in December 2025 & in just a few months, I already have 2 full charm bracelets & about halfway finished on my third. I love the entire concept of Pandora. I've had such a blast collecting, so I don't plan on stopping anytime soon! My husband never has to stress off of figuring out what to buy me for gifts, he's a regular customer himself in that sense. We will both gladly drive the extra distance for superior service! Marc is a real asset to the company & should definitely be appreciated. I came in furious, but left satisfied & light hearted, because Marc has such a great sense of humor, I needed exactly that. I'll be back for sure!

1/1/25- Walked in and sales associate was with a customer. Understood, that we had to wait our…read moreturn, but not once did the sales associate greet us and acknowledge my daughter and I. We waited 20+ mins and only then did he decide to acknowledge and talk to us, that he will be with us shortly due to we made eye contact with him. Horrible experience and horrible customer service, we decided to leave and order online. Whoever this sales associate is, train him on how to acknowledge customers, it'll be much appreciated, especially if we are there to spend our hard earned money.

Beautiful jewelry selection. (Would like to see more blue sapphires.)…read morePrices are not shocking! Friendly service.

Shoutout to Andrew Alvernaz, if you are in the market for a Breitling do yourself a favor and stop…read moreby here. The deal and service you will get here is bar none. Great team, amazing service, I would give 6/5 if I could.

I went in to get my gf an engagement ring. Joanne helped me out and helped me find the perfect…read morering!! The customer service was absolutely amazing!! She really took the time to help me pick out a nice ring for an amazing cost. Thank you so much Joanne for all your help!! I will be coming here for all my jewelry needs!!

Witnessed prejudice from the staff towards an African American man. Everyone else was greeted &…read moreinstructed to put our names on a waitlist even though the employees were helping other guests at the time. About 10 mins later, this African American man comes in & neither of the employees greet him or tell him about the waitlist. He is standing there for several mins obviously needing help & the staff continue to ignore him as if he's completely invisible. I confronted one of the workers about it saying that he was the only person no one greeted & she claimed they were too busy with their guests. I call BS. They did not want to help him let alone acknowledge his existence based on how he looked. Will not be back or recommend . And I'm upset because Yelp keeps deleting my comment.