When looking to purchase a 3rd row seat car, many where available on the internet. Fred Beans Hyundai Advertised a 2015 Ford Explorer. Although I had a newer Model that did not leave me with a good impression due to so many recalls, which another Ford placed blamed on Covid Problems in Manufacturing, I was willing to take another chance. This Car did not have all the whistles and bells I was looking for, but after our Salesman, John Gomez, went out of his way to take us down the street to another Fred Beans Honda to test drive another car, which I fell in love with. Upon Entering the Fred Beans Honda, every person was sitting on their cell phones talking to each other, no person greeted us, and when asked to speak to Finance in Private, our Salesman John was instructed to do paperwork in public area while several people where within ear shot of our personal business- POOR CUSTOMER SERVICE AT FRED BEANS HONDA. To add to it upon leaving The General Sales Manager came running after us into parking lot and made a sarcastic comment.
We instructed John Gomez to drive us back to FRED BEANS HYUNDAI OF ABINGTON, where we asked to test drive 2015 Ford Explorer to our Bank, and we got a Bank Check and Purchased the car outright. You need to reward GREAT CUSTOMER SERVICE, which John Gomez our Salesman, Dan Manager Used Cars, Ray Finance Manager, William Manager New Cars all spent time to Greet us upon arrival, introduce themselves, talk to us to find a car, explain options, take the time in private to talk about finance options, and go over the Carfax report.
The Car Has been great, and it is heartwarming to know that GREAT CUSTOMER SERVICE still exists today.
I would not only return to that location to purchase another car but would highly recommend the FRED BEANS CORPORTATION to use this location as a training model for what went wrong at the other location.
Michele Borai read more