Never, never, never. NEVER AGAIN.
"I guess someone stole them. They have cameras here..."
...is about the LAST F###ING THING you want to have your movers say when they end up losing your valuables. Seriously, I could not think of a more inappropriate comment to give to your customer, never mind a repeat customer who has recommended you three times.
I just can't. No apology, no explanation -- just "They have cameras here."
And filing a police report? LAST f$#%#@$^ thing you want to do after you move, but the complex needs it so what to do?
POLICE, people.
First off, if I wanted to carry anything up myself, I'd have moved myself. So when I am walking back to my apartment and find my things just laying by the elevator looking like someone tossed it, I lugged it up myself. Big deal? Not really, not until the next part.
Second, if you're in charge of someone else's things, you should never be so haphazard and nonchalant about it that you leave anything outside the truck. Camera or no camera, nobody went in the truck to get it; they took it because these fools left it on the sidewalk or laying by the elevator like it was garbage. Nobody climbed into that truck and of all the things in there, stole my shelf and laundry basket full of cosmetic and shampoo that I last used that morning. Nobody climbs into that truck and decides THAT was the most appealing thing to take.
Third, I've moved back and forth from inland to the Bay Area at least 3 times; I know very well how much this move costs. Because they took so many breaks, and because 3X they did not even come back to my apartment for ONE HOUR, and once when I texted them, they tell me THEN--AFTER AN HOUR--- that the elevator is broken. I ask him if he's tried the other elevator and from then on -- no answer. Just total radio silence for another 45 minutes.
But that's not even the worst part.
Because THE OWNER is moving my stuff with a cell phone on his shoulder balanced with his chin that he's mumbling into --this move began at 9 AM and ended at 1:30 AM.
I wasn't moving Buckingham Palace here.
Let me repeat: my move ended at 1:30 AM the NEXT DAMN DAY. We started at 9 AM on Tuesday and finished at 1:30 AM on Wednesday to move 80 miles away.
Sit on that for a moment. Does it sound bad? Because it actually gets worse.
Fourth, my 70" HD television that is a year old DIED on account of however these idiots unmounted it or the way they moved it--how do you end up movers and not know how to unmount a TV? They couldn't even bring one of the brackets for my other mounted TV!--and even the stand below the television has GASHES.
Wanna know why? Because Dennis moved my stuff with a mobile phone balanced on his shoulder and chin for no less than four trips. WTF. Seriously, WTF.
So $1645 later to move 80 miles away, I had to wait two weeks to even be coherent enough to review this "company." What a fucking joke -- $1645 for a move that I've done before for $800. Double the cost--moving until 1:30 AM, and then to add insult to injury, I'm out $1500 for the television, $300 for the TV stand (though that one, at least, is not new), over $500 worth of two Sonicare systems and a bunch of cosmetics, not to mention my shampoo and conditioner, both nearly brand new because I just replaced them.
In other words, I'm out almost $4,000 because these idiots couldn't do one thing right. And because that wasn't good enough, it's 1:30 AM in the morning and I have no goddamn toothbrush or shampoo to wash away the day's grime so I have to send out my guy in the middle of the night for all of this.
I don't know how you go from what I felt was one of the best moving companies to THE WORST I've ever hired in my life in a matter of 15 months tops. I've sent three people to this company and called all of them the next day. HELL NO. HELL, HELL NO.
Perhaps with my money, you can invest in a god damn earpiece now so that you don't have to carry customer's crap with your head balancing a phone on your shoulder. read more