TLDR; Unlicensed, Unprofessional & Not Recommended
Moving companies that transport household goods and personal effects within California must be licensed and have a permit from the California Bureau of Household Goods and Services (BHGS). According to the BHGS website (https://bhgs.dca.ca.gov/), neither College Muscle Moving Co. or Robert Casarez are licensed.
Bottom line: In moving from the Bay area to Orange County, we didn't receive all of our property. Additionally, a great many furniture items were damaged.
Robbie came to our house twice ahead of our move in order to plan. We understood on move out day that he and his team would help us finish packing. When he and his crew showed up and I asked about boxes, he looked at his crew and muttered, "Ah, boxes," like they had forgotten them. Then, in conversation, he said they were not prepared to help us finish packing. Perhaps it was a miscommunication between us -- I can't tell you because Robbie didn't draft a contract for our move. So, the entire packing thing is really a "he said, she said" type of thing; I get that.
What is indisputable is that despite two previous site visits, Robbie showed up with a trailer that was wholly insufficient for our needs. Robbie recognized that fact almost immediately. But, despite being just a couple of miles from a U-Haul, where I had to dash to get packing boxes, he made the decision to make what he had worked. Simply, doing so fit into his intended model. We were storing our property until we had a home to move into, and Robbie's plan was to just padlock the trailer in a storage facility. He didn't want to incur the labor costs to unpack a rental trailer and then repack another trailer later.
Together, my wife and I suffered from that decision. For the rest of a very long day, Robbie and his crew played a game of Tetris in trying to get everything to fit into the trailer. Where it wouldn't fit, it was shoved, pushed, and crammed. Unlike a professional moving service, nothing was inventoried. Ordinarily, each item, be it a box or unboxed item, has a numbered sticker placed on it and a description written on an inventory sheet. At the final destination, every item taken off the truck is cross-checked with the inventory sheet. Robbie and his crew didn't do that.
Back to the trailer. Robbie and his crew showed up with two trailers on move out day, both pulled by pickup trucks. One trailer was for our move. Another was for a run to the landfill.
The cargo beds of both pickup trucks were used for items that weren't able to fit into the moving trailer, like an outdoor fire pit table and chairs, and another outdoor table and chairs. Somehow those items were unpacked from the pickup trucks and stored, and then later delivered to us (albeit with some damage to the fire pit table and chairs). Clearly, those items in the pickup beds were off-loaded, stored, then reloaded to relocate.
During the course of our move out day, the trailer for the dump was used for items that could not fit into the primary trailer. All during the afternoon, I was interrupted by crew members who, holding up a household item, asked, "Do you want this?"
Yes, I would like our property.
At the end of the day, completely frustrated and exhausted from a needlessly long and tense day, I pointed to two rolling, five-shelf, stainless shelving units in the garage and told Robbie, "I love these shelves. If they don't fit on the truck, they don't fit on the truck." Those two items were placed on the landfill trailer. There, they were joined with other household items, including an end table, a wheelchair, and a folding pet pen. We were told those items would be offloaded at the storage facility before the remainder of the truck went to the landfill.
We didn't see any of those property items again.
On move in day, we began to recognize the damage suffered by having a trailer that was too small. Over the course of the next two weeks, while we unpacked and set up the house, we found items damaged, and in a few instances, flat-out destroyed.
We complained to Robbie, and sent photographs along with those complaints. He responded with a willingness to work out something reasonable. However, after more than seven months, there wasn't any resolution. His idea of reason was to not respond.
After the fact, we discovered that Robbie's business is seemingly unlicensed to do what it does in the state of California. More than that, he's simply not a professional mover. He actually received electronic payment personally, not through a business account, and perhaps even veiled from the California Franchise Tax Board.
If you're looking for someone to haul away a bunch of junk to the dump, Robbie and his crew could be a good option. If you're looking to safely move your property, you'd be much better off considering alternative solutions. read more