It's been almost a year since we moved into The Cassini and we definitely found our happy place…read morehere. We were deciding between several options, but Sarah won us over with her exceptional knowledge and attention to detail. There was no question she didn't have an answer for and she was always available and ready to show us the place (and we checked it out three times before we made our final decision). The apartment complex doesn't have amenities, but this in no way cancels out its exclusive feel. The area has everything one might need: gyms, SPAs, cute little cafes, and major restaurant joints, quiet streets to jog. The best part is that the building is brand new; everything is stylish, minimalist, fresh, and clean, and we've never had anything break or give us any problems whatsoever.

We moved out a few months ago and we couldn't wait to leave! When we first moved in there, no one…read morementioned they had a rat infestation and we had to deal with rodents right outside our door. It was a nightmare leaving the house! Secondly, management was HORRIBLE!! It seems there's no communication between the landlord, manager, and property manager. When rent was due, you had the manager who's in charge of that letting you know you had a late fee because rent was never received while the landlord would tell you it was fine because he received the rent (their rent process is only wire transfer or money order). We also had horrible neighbors upstairs that would be jumping up and down, stomping, and throwing heavy objects onto the floor (our ceiling). After we talked to them in person (mind you, it was 2 adult women), they retaliated! The noise got worse and it was at all times of day and night. The property manager was notified of this along with the landlord, presenting them timelines of what occurs and even the manager stating she heard the stomping too when meeting up with them. They knew of our jobs in the healthcare field with our crazy work/sleep schedules and NONE of them cared one bit! We felt discriminated against them (they were aware of it and our legal matter) and it all made sense why they have such a high turnover moving rate there. We are happily living elsewhere with a much bigger space and less expensive monthly rate. I would STAY AWAY from there if I were you!

Living at Ava Pasadena is like living in a comfy hotel. You are so taken care of by Andrew, the…read moresupervisor, and Clarence, who is the best maintenance superman out there. Both are so willing to make your life easier and more comfortable. Whereas some apartment managers are always looking for problems and ways to catch you off guard, these guys have your back. The amenities (hot tub, pool, ping pong table, fitness center, life sized chess board, grills) at Ava are huge perks and always in good condition. The apartment is walking distance to fun spots but far enough from the bustle of Old Town. Seeing everyone's dogs is also a huge plus, because it's a dog-friendly community. Love love love Ava

Alright! This review goes to the staff, and high kudos to the maintenance team, Rosalvo, and Willy,…read moreand the Air conditioning and heat company! About a week ago, our AC unit went out! Toast! Yep, that's what I said, right when the hottest days in SoCal were in the 90s and 100s. I'm here to say that a new AC unit was installed today! Overall, we love living here; our neighbors are friendly and respectful.

This is mostly a review of the touring experience: having toured a couple times, and although I did…read morenot sign in the end due to the unit I had wanted was unfortunately rented right before I applied, the experience I had with the help of Bianca (Senior Leasing Professional) was exceptional -- I appreciated her professionalism, patience, and frankness through this long process of finding my first rental in Pasadena area. In fact, she was probably the one of the most helpful Leasing Agents across multiple Pasadena and Los Angeles rental properties. Thank you! Although on the pricier side and there is not a lot of guest parking for such a large community, However the unit and grounds appeared very modern, well kept and numerous communal spaces, luxurious pool and gym.

We've been at a few different Amli's and love the Pasadena location! Have been here for couple of…read moreyears now. The apartment is always well maintained, and the staff are very friendly and helpful. The community is also very quiet but nice folks. Gym is clean. Amenities are clean, even with plenty of events taking place (or after they are rented). The location is great in the heart of old town pasadena, with lots of fun things to do. My wife and I love the different coffee / tea spots, and places to eat. It's also a very safe location and we feel comfortable walking around in the evening on Colorado to get some steps in, grab a bite to eat or some late night tea. Shoutout to Fidel too, just found out he moved over from long beach amli, where he always went above and beyond, and glad to see he's here now. Took care of the maintenance request I just submitted! Overall, a great time being at this Amli.

I have been living at Luxe Pasadena for almost 2 years now. There has been some drastic ups and…read moredowns. There has been several management company changes which has been frustrating. But since GreyStar has taken over there has been consistency and progress. The assistant community manager Lupe has been phenomenal. Since the new community manager Marina has taken over it has changed the atmosphere here at Luxe. It's like night and day. I would definitely recommend looking into luxe and considering living here If you are planning on moving in Pasadena.

The apartment itself was nice and felt like a luxury property. That's why I'm giving Luxe Pasadena…read moretwo stars. Unfortunately, my experience with management, package security, and move-out charges fell far short of what I expected for the price. Package theft was a major concern during my time there. An irreplaceable piece of artwork shipped to me went missing, and management spent more than two weeks telling me they were working on obtaining security footage. They then told me I needed a detective to request it. After I got a Pasadena Police Department detective involved, management told the detective there was no footage available. The lack of clear communication wasted everyone's time and left me feeling that my missing property wasn't being taken seriously. The pool and grill area was one of the main reasons I chose Luxe. It eventually reopened, but it was closed for months during much of the best swimming weather. That was a significant disappointment while paying for a property advertised around its amenities. Moving out brought another frustrating experience. I was charged $879.09 for painting, cleaning, and carpet cleaning that I disputed. Management ultimately acknowledged that the full paint charge was not warranted and removed all three charges, but getting there required detailed emails, reviewing their documentation, and repeatedly stating that I was prepared to go to small claims court. There was also an accounting mistake involving my security deposit. I had paid $1,000, but only $200 appeared as being held at move-out. I had to dig through old payment receipts and move-in records to question the discrepancy. Management eventually confirmed that they had failed to transfer the other $800 into the deposit ledger and had applied it toward rent instead. The money had been credited to my account, but sorting out their mistake became my responsibility. After management confirmed that I owed nothing and was due a $30.84 refund, I still received paperwork showing an $848.25 balance due and had to follow up again. I appreciated the manager who reviewed and corrected the charges, but the overall process was unnecessarily stressful. Staff were pleasant in person, but I often found their communication over email and the phone rude or dismissive. There were also mandatory extra fees, including roughly $30 a month for valet trash that I never used and couldn't opt out of. Those costs added up. As a graduate student, I didn't have spare money or time to spend disputing charges and untangling accounting errors. I've since moved somewhere more affordable and closer to campus. Luxe was a nice apartment, but the management experience and extra costs made it somewhere I would not choose again.

The Oaks has been longstanding in the community and I would (and have) recommend to my family. The…read morefood is wonderful with some of the best chocolate chip cookies around, but offers a variety of other wonderful food from lamb chops to seasonal soups. The Oaks provides a full schedule aimed to engage the residents with an assortment of activities from book club and movie days to pool parties with live music and their very own dance group, The Oakettes. The staff works hard to ensure this is a place that has something for everyone!

I just moved my dad from Las Vegas to the Oaks. After searching various places, I immediately fell…read morein love with the Oaks. It's a beautiful place and the people who work there are angels. My dad loves his new place and appreciates how nice everyone is there. They take such good care of him. And yes, their food is pretty darn good at their restaurant! I often eat there with my dad and also enjoy talking to the other residents too. If you or your loved one are looking for a fabulous independent living environment, with some support (daily check ins, weekly cleaning, meals, etc), I highly recommend the Oaks! Ask for Steven and Luis to get a tour!

My husband and I have been at Eaves for about six months now, and we have been so pleasantly…read moresurprised by the office staff and maintenance team that they deserve a shout-out. We've lived at big apartment communities before, and it's always felt like "us versus them". Appliance broke? Maybe you used it wrong. Clogged drain? You can fix that yourself. Crime down the street have you feeling uneasy? Not our problem. The office staff was always in defense of the property owner, the maintenance team was never responsive, and when they were we rarely felt comfortable with the maintenance team entering our apartment without us home. That is NOT the case at Eaves. Kayla is absolutely spectacular. Her ability to empathize with tenants when something goes wrong in the apartment or anything makes us feel uneasy is so comforting. She goes above and beyond to make eaves feel like home and we're so glad to have her. She feels more like a friend than a property manager. You can trust that she will do anything she can to help you. Manuel and Librado are absolute gems. They are so kind and accommodating. They're eager to fix even the smallest of problems as quickly as possible, and even patiently explain to me why it occurred and how I can prevent future issues. We feel completely comfortable with them working in our home whether we're here or not. They go above and beyond- they always have pets for our dog and even vacuumed our whole room for us the last time they did maintenance, even though only the area by the door needed clean-up. I can't say enough good things about them. If you're on the fence about living at Eaves or another property, I can promise you that no other team will take better care of you than these 3!

I made an account on Yelp to share my experience…read more I would not recommend moving to eaves. The apartment my wife and I rented had many problems. Appliances broke down regularly. Appliances and drywall were not properly installed. The parking garage did not have good camera coverage so at least one person had their car broken into. In the parking garage, oil pools, trash, and dog feces were also not promptly cleaned up. There are other issues, too. Because of the problems, we paid thousands to cancel our lease early. We also paid hundreds to use eaves's cleaning service. My wife tried to do a final walk-through, but they did not show up at the scheduled time and we have a newborn, so she left before eaves's personnel eventually arrived. After, we were charged about $1000 (the security deposit and a couple hundred dollars on top of the security deposit) for a carpet replacement and painting. I asked about the charges and they said the carpets had to be replaced because of pet hair and odor. My dog is house trained. I told them that we paid for cleaning; they said their cleaning service doesn't clean carpets. Never got an answer about the painting. I spent a couple weeks on-and-off trying to get someone to review the charges. They did not follow up. Ultimately, I called again and they said that their position was that the charges were legitimate. They said the best they would do is offer a 15% discount. I said I don't want a discount (maybe a little too prideful but I didn't want anyone there to think that they are doing me favors by discounting an illegitimate charge). Accordingly, I paid $240 on top of the security deposit they withheld from me. Some pictures my wife took of the carpets when we moved out are attached to this review.

This review is specific to Residence Experience Coordinator, Selena Espinal. She has been one of…read morethe kindest, most capable people we've encountered at Acappella Apartments and that says a lot because we've encountered a few who were also wonderful! She is knowledgeable, proactive, and follows up with us when we come to her. We feel lucky to have her as a resource.

I lived here for 2 years in 2 different units and think overall, Acappella is a decent choice in…read morePasadena. I'm sad to leave the area, but had to because the rent increase surpassed my budget, and I also had been itching to live somewhere new. My advice overall is to live on the 4th floor here and to have a unit that doesn't face the freeway. What I liked: 1. Residents are friendly but also keep to themselves. 2. Leasing staff, past and present, are responsive and helpful. Thanks to Skylar, Brendan, Julie, Claudia, Ricky, and Chloe. 3. Convenient parcel room with Luxer One lockers for secure deliveries. 4. Units, although showing age, are clean and comfortable. 5. Spacious walk-in closets compared to that of other nearby complexes. 6. Location, location: within walking distance to Old Town and is close to groceries, restaurants, and City Hall. The complex is also right by the 210 for easy coming and going. 7. Jerry and Erica in maintenance are polite, helpful, and patient. 8. The inner courtyard is peaceful with its string lights and makes for a nice view as the sun goes down and into the night. What I didn't like/think could improve: 1. Unit front doors are self-shutting and slam full force, causing sudden bangs and shaking walls unless manually held. Most residents do not observe this, which sucks. 2. Elevators break down multiple times a year; major repairs can take months. The larger service elevator always seems like it'll die any minute. I was even trapped in it once for 10 minutes. 3. There was a persistent error-message beeping from the fire alarm panel by leasing during my first year. It was less frequent this year, but the beeping appears to be an unfixable Bay Alarm-specific issue I have heard and seen in other plazas. My current place actually has the same issue. 4. Maintenance became understaffed this year and rotates across Equity properties; many of my tickets went unaddressed my last 5 months here and I had to resubmit to receive service. 5. My SmartRent doorlock battery died within a month of my first move-in and I was locked out on Thanksgiving night; I received zero low-battery notices until it was at 1%, and SmartRent wasn't able to find out why this happened. The battery should've been checked prior to me moving in. 6. The complex doesn't really have amenities. The gym is sub-par, as is the social room. Yearly Equity resident surveys hint that they are trying to add things here/at their properties, so there may be future potential. 7. On Bilt, your final month's rent will not show a prorated amount, but rather, your lease-renew amount, even if you have already given notice to leave; you have to speak with leasing to know your actual payment amount. I found that odd and there was no communication about this when payments switched over to Bilt; leasing said it was a Bilt issue. And if you turn your keys in early, there will be a line item in your SODA statement notating an early-termination amount (but it's not a charge). It seems some system/software tweaks could help alleviate confusion for residents leaving/who have left. You will also be charged for paint and cleaning, no matter the final state of your unit. This seems standard across complexes though, unfortunately.

Ester and Robert do an amazing job with the time they have on site! They are both very warm and…read morefriendly people. They are constantly working on keeping the complex clean and welcoming. Only drawback is that they need more time and/or extra help! Large complex for only two people to keep up!!

We lived here for 3 years -- it was our first apartment in California…read more The first year was quite good, but over time, things started to get worse. There are many homeless people around the area, which often makes it feel unsafe. The maintenance team, however, was always great -- they were professional, kind, and quick to respond. That was honestly the best part of living here. Unfortunately, the rent keeps increasing every year, but nothing really improves. Management is rarely available -- we never saw a manager in person, and most of the issues we reported were not resolved. There is also no security on the property anymore. During our first year, there was a security guard, but after he left, they never replaced him. Many times, we saw homeless people entering the building, using the bathrooms near the pool, and even using the pool itself. Packages were also stolen several times, which made us feel very unsafe. Another challenge was the nearby theater. They were doing ongoing construction and decoration work right next to the building, and tenants on that side had to deal with loud noise almost every day. When we contacted the Essex office to ask for help, they said it was not under their control. The location might seem convenient, but it's right by the freeway, so it's always noisy. Sadly, it's also not the safest or most comfortable place to live. Overall, we would not recommend this property. There are many better and safer options nearby where you can truly enjoy your home and peace of mind.

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This apartment complex is newly built, clean and quiet! It's been great living here and haven't had…read moreissues in the past year. It's also super convenient to freeways and old town!

We've been living at MW Lofts since the beginning. It's very hard to come by a new building without…read moreincome restrictions, as most of Pasadena does, so we secured our unit as soon as we heard about it! We love the convenience of the location - lots of restaurant options, movie theater, parks, Target and Ralph's within walking distance. Also very close access to the freeway. It's been awesome going to Golftec downstairs for golf lessons, and lagree right across the street. The whole team (leasing and maintenance) has been responsive and helpful with our needs, especially with the hiccups in the beginning given it's a new building. Great communication when it comes to updates and issues. The building is very well maintained and quiet. It is by old town so there is quite some exterior noise from passing cars and sirens. The rooftop is a nice bonus with a great view!