The apartment is perfect with pool, fitting room, parking lot, BBQ facilities…read more Ms. Mary Garcia,business manager helped us a lot. We encountered a lot of problem when we started to rent a studio. She gave us great guidance. We truly appreciate her assistance. She is the best!!!

If I could give 0 stars, I would. Unfortunately, the management team is extremely difficult to…read morereach. Phone calls often go unanswered, and the leasing office is frequently unattended during business hours. Communication is poor, and follow-up on resident concerns is inconsistent. One of the biggest issues is package security. I've had multiple packages go missing after being marked as delivered, and this appears to be an ongoing problem at the property. Despite reporting these incidents, there has been little communication or resolution. The property's cleanliness is also concerning. Dog waste is frequently left in common areas, and some residents leave trash outside their doors, creating unpleasant odors throughout the hallways. Overall, this has been a very disappointing experience. I hope management takes these concerns seriously and improves communication, security, and maintenance for current and future residents.

I lived at Valley Apartments for 7 years. Great dog friendly place with awesome neighbors. I…read morerelocated to another state or I would still be living there. Brett, the manager is super great and attentive. I would recommend living here.

Eight years ago, at this time I wrote about a previous Valley Apartments manager (Josie) BUT fast…read moreforward to 2024 when FINALLY 230 North Valley Street in Burbank was blessed with the arrival of Sandee Andersen!! She works relentlessly to upgrade all the long-overlooked projects that have been in limbo while managers came and left with NO effort toward helping tenants. Sandee has the knowledge, professionalism and listens to our needs and the ACTUALLY takes action and gets things done!! She is pleasant and patient despite the stress of her position, but she is BY FAR the best manager we have ever had-thank you and I hope she is recognized by her superiors. Susan M

It's been almost a year since we moved into The Cassini and we definitely found our happy place…read morehere. We were deciding between several options, but Sarah won us over with her exceptional knowledge and attention to detail. There was no question she didn't have an answer for and she was always available and ready to show us the place (and we checked it out three times before we made our final decision). The apartment complex doesn't have amenities, but this in no way cancels out its exclusive feel. The area has everything one might need: gyms, SPAs, cute little cafes, and major restaurant joints, quiet streets to jog. The best part is that the building is brand new; everything is stylish, minimalist, fresh, and clean, and we've never had anything break or give us any problems whatsoever.

We moved out a few months ago and we couldn't wait to leave! When we first moved in there, no one…read morementioned they had a rat infestation and we had to deal with rodents right outside our door. It was a nightmare leaving the house! Secondly, management was HORRIBLE!! It seems there's no communication between the landlord, manager, and property manager. When rent was due, you had the manager who's in charge of that letting you know you had a late fee because rent was never received while the landlord would tell you it was fine because he received the rent (their rent process is only wire transfer or money order). We also had horrible neighbors upstairs that would be jumping up and down, stomping, and throwing heavy objects onto the floor (our ceiling). After we talked to them in person (mind you, it was 2 adult women), they retaliated! The noise got worse and it was at all times of day and night. The property manager was notified of this along with the landlord, presenting them timelines of what occurs and even the manager stating she heard the stomping too when meeting up with them. They knew of our jobs in the healthcare field with our crazy work/sleep schedules and NONE of them cared one bit! We felt discriminated against them (they were aware of it and our legal matter) and it all made sense why they have such a high turnover moving rate there. We are happily living elsewhere with a much bigger space and less expensive monthly rate. I would STAY AWAY from there if I were you!

I came in to look for an apartment and was helped by Liz she had a great attitude and was very…read morehelpful i recommend coming here.

Hello, If you are considering moving here, please…read morereconsider and save yourself the headache. The management office has a woman named Liz who is most unbearable and unreasonable human being alive. Working in the management office you would think she would have some sort of people skills, but no. She cannot be bothered to do her job. She has personally laughed in my face when I have reached out to her for help with a maintenance issue and has constantly raised her voice at me when I try to talk to her. She constantly says things like "I'm the manager and what I say goes." Not to mention the fact that she is bilingual (I have heard her speak to others in Spanish/English with no problem), but chooses to only speak to me in English even though she can clearly see I struggle with the language. She does the same with other tenants and we don't know why she treats some of us in this manner.

This is our 5th year in the building, and we thought it was time for an updated review since we had…read morea significant change in staff. A New Maintenance Manager "Ruben" is fantastic to have around. You put in a request at night, and he will show up the next day bright and early. He truly cares about the building and treats it as how he would want to look if he had guests over at his house, which is how I would wish the staff to work around the property where I reside. I recently moved to another unit in the building, and they were very fair while inspecting the unit upon moving out, which I believe is a pretty stressful process for most renters. Throughout the changes over the years, of course, there are ups and downs, highs and lows you will have; however, I have to say Ruben truly stuck by the tenants held the place together and made this place safe and enjoyable. The property is kept clean most of the time (of course, it's not perfect, with close to 75 units with lots of kids and fur babies), safe, and conveniently located. Overall, it is a pleasant place to live, and we are happy to be here!

I recently moved out of the Legendary Building after nearly 9 years--likely longer than most…read moreresidents who have lived in my unit since I moved in back in 2017. I wanted to share my honest feedback in hopes it helps future residents have a better experience. If I could rate each category separately on Yelp, I would. Since that's not possible, here's a breakdown of my experience: Location (5/5): The location is excellent. It's in a beautiful area that's very walkable, with plenty of nearby spots to enjoy the city. Everything you need is within close distance. Building (3.5/5): Overall, the building has many strong features, but there are also some ongoing issues that may become frustrating over time. Pros: Modern and attractive building, great rooftop, spacious floor plans, covered parking, EV charging, nice lobby, and a well-equipped gym. Cons: The dog park is frequently closed, the parking structure tends to stay dusty due to poor flooring material, and the pool is covered, so it doesn't get much sunlight. Neighbors (1/5): This was the most challenging aspect of living here. Many residents are loud and inconsiderate of others. Despite the building being non-smoking (and clearly stated in the lease), smoking is still common. Hallways are often cluttered with personal items or even trash. Unfortunately, even with management's efforts, these issues persist. Management (5/5): The management team has always been responsive and professional. Jennifer, in particular, stands out--she is respectful, helpful, and genuinely tries to resolve issues. She brings a lot of value, especially considering the challenges within the building. Maintenance (5/5): Since Ruben became head of maintenance, the service has been excellent. He is knowledgeable, responsive, and extremely efficient. He clearly takes pride in his work and is a huge asset to the building. Overall: If I were averaging these categories, my rating would be around 3.5 out of 5. Since that's not an option on Google, I'm rounding it up to 4 stars.

I miss living here, and if it weren't for personal reasons, I'd have stayed. I miss the 18ft…read morewindows that open up to 9th street and how you can peer into the lives of the Eastern Building dwellers. I miss the light that trickles in at dawn, and watching the sunset into pink and greys somewhere off the cityscape. I miss being able to walk down to see a show, grab ramen and a drink at a whim, or make a quick tequila trip to the cvs. I miss the Nest AC feature, the surround sound speakers, and the walk in closet. I miss the rooftop access I had overlooking the city, where I spent summer nights chatting with friends. I miss the little gym they have that helped me be the most active I'd been in my 20s. Living here felt like I had a home to come home to. While I did live in a studio it felt like I had space to delineate one area from another and that it wasn't too cramped. I felt like overall the price was fair given the fact you live in the "better" side of DTLA. I know that some people had issues with management but I found them incredibly helpful at all times, albeit I only called them twice since the place is overall well maintained to my liking (when my AC stopped working and when my fridge needed exchanging). Also if there's complaints about roaches from other people that stayed, it's fair to consider that it's part of living in a metropolitan area. I honestly only had this issue for a week then it was gone after spending an $8 product at Amazon that did wonders for me. Roaches is to be expected in a metropolis but it doesn't need to be in your home. Shout out to Shawn Smith who was so welcoming and making my first time living alone such a dream! Thank you for answering my many questions, for being so accessible and kind when I had issues, etc. Also, shout out to Kerri for making sure that even as I left that everything went about smoothly!

Brandon and Mercy were extremely helpful with our move in, with such short notice. The building…read moreitself is historically beautiful, it's located in a central area close to many great place. (Ex. The Orpheum, Grand Central Market and Little Tokyo) happy with our move here. ​

I don't normally read or write any reviews because that's where people go to complain (this is my…read morefirst and last yelp review) Wanted to leave a review specifically for Romel and Carol in the leasing office. They have both been so kind, helpful, and responsive during my time here. Romel helped with my move-in and I wish he could come work at the leasing office of my new apartment. Carol has been so sweet and always prompt with responding to any general resident questions/issues that came up over time. Both of them are easy to talk to, followed up when they said they would and always treat the residents respectfully. It makes a HUGE difference when leasing staff are approachable and actually willing to help instead of making things more complicated. Because of them, I've had such a smooth transition to move in & move out. If you're considering moving here, I'd absolutely recommend it. I honestly wish I didn't have to leave ):

We moved in 2 years ago and havent had any issues. It's not noisy except for the occasional fire…read moretrucks, the office is very responsive and friendly and requests for any repairs are handled immediately, the place is well kept and clean....

I have lived in this apartment for many years. And I've always had issues with the former manager…read moreJose who was not prompt in answering my texts and calls. I would call and call and he wouldn't answer. He used to promise me that workers would come to the apartment to fix my bathrooms and reglaze them and for weeks no one showed up. I would call him to find out but he ignored me. I am relieved that he is gone now because I believe things will be better now. I always go to Adriana for my problems regarding the apartment even before. So, I am glad that she is handling the apartment now. I also don't like the smell of the water in the laundry room. It smells bad. Also the machines eat my money and I don't get them back. But I am thankful that this apartment is so close to my sons' school. I feel at ease because I am close to them when emergency happens. I also like that the apartment is close to the shopping mall and new stores in Downey. Everything is accessible. I also appreciate the online work order procedure. Now my concerns get acted on in a timely manner.

The Florentine has the best Halloween celebrations! Every year, Adriana (manager) organizes a…read morewonderful family event for us, the tenants. Celebration includes trick or treating, music, raffles, prices, Photo Booth, food, and of course enjoying each other's company. From toddlers to teenagers, you can see all children having fun; and all parents enjoying the moment. Thank you Adriana for always going the extra mile. Best manager ever!