I'm really enjoying this apartment complex. The amenities are clean and well-maintained, with…read moreplenty of space to relax in my free time. I also appreciate the secure building access and the conveniently connected parking garage. Cindy and the leasing team were a big help during my move-in. The application process was clear and organized, making it easy to get all the information I needed beforehand. Cindy was also very thorough with the room condition check, which helped me get settled in comfortably. it's been a great experience so far.

Cindy is awesome! Willing to help in anyway she can. Everyone here is friendly and helpful. The…read morestaff is always on the job.

If I could give 0 stars, I would. Unfortunately, the management team is extremely difficult to…read morereach. Phone calls often go unanswered, and the leasing office is frequently unattended during business hours. Communication is poor, and follow-up on resident concerns is inconsistent. One of the biggest issues is package security. I've had multiple packages go missing after being marked as delivered, and this appears to be an ongoing problem at the property. Despite reporting these incidents, there has been little communication or resolution. The property's cleanliness is also concerning. Dog waste is frequently left in common areas, and some residents leave trash outside their doors, creating unpleasant odors throughout the hallways. Overall, this has been a very disappointing experience. I hope management takes these concerns seriously and improves communication, security, and maintenance for current and future residents.

This place is horrible!! They do not care about you, only how much money they can squeeze out if…read moreyour bank account. Been renting from here for almost a year and just waiting until my lease is up so I can leave. Received notice from the manager that if I want to renew my lease, they will increase the rent from $1810 to $2026. FOR A TINY STUDIO LESS THAN 500sqft. Not to mention their billing is astronomically high as well -- they charge you for water, trash, sewer, pest control (what pest control? I never see anyone do anything, and I work from home. The plants outside literally have white mites all over them), admin fee, and a service fee just to pay the bill not even using credit card. That's a full $50 extra charges. Plus a parking space fee $35, and if you have a pet, $50 per pet per month. Since I have two cats, that's $185 extra per month! This place is a money drain. The water has gone out more than TEN TIMES since I've been here, even shut off in the middle of taking a shower, no explanation why or when it will come back. I try to call the management for answers and THEY TURNED THE PHONE OFF goes straight to voicemail! never returned my call! Then I had to spend the whole day listening to guys hammering and drilling pipes the wall in my bathroom to fix a burst water main. I have been woken up more days than I can count by construction guys doing work 7am-5pm - hammering, drilling, sawing, talking & laughing loudly, using heavy machinery, using leaf blowers outside your window, scraping ladders on the floor - you literally cannot get any peace and quiet at this place. Constantly since I moved in there is always some guys working on the building or tearing apart some unit that someone moved out of, and it's noisy as F*** here. Get no prior notice that they have to paint my door and they show up 8am on a Saturday morning saying I need to leave my door open for a whole hour out of nowhere. The management has not been great since I've been here. When I moved in, there was a gas leak smell coming from the kitchen stove. I asked the manager to come check it out and he told me to send a video... of a gas smell LOL. He is gone now, but since then we have gone through 2 other managers. One of them would throw my problem back at me with a vague explanation and no follow through, and the other straight up ignored all my messages. Laundry room is gross and machines are old/run down. I see random crusty people come in from the street during the weekday afternoon to do their laundry there when no one will notice. One of the dryers became broken and every time someone used it it would make a horrible screeching noise. I asked maintenance to fix it and they said the machine wasn't theirs and they had to put in a work order for all of them bc they didn't know which machine it was -- dude, all you have to do is go in there and take a look.. I ended up putting in a work order with the company instead and luckily they came out and fixed it that week. Altogether this place sucks. It could be good but REMM group really overcharges and managers doesn't seem to care to take care of this property nor do they seem to care about you at all. Seriously stay away from this place unless you want to drain your money away. Unfortunate.

muy pesimo servicio en las viviendas se roban los carros se meten sin permiso a tu Departamento las…read moreencargadas tienen mala actitud la persona que se encarga de limpiar el mismo robo a los inquilonos 10/14/2025

I didn't get my +1.5 k deposit back. We left the apartment spotless and have pictures of the…read morebefore-after. 350 for cleaning fee... 400 per room paint... And even though requested itemized of everything the providers cannot get us a full receipt? They don't give you a parking spot unless you already have a car, rented car a couple times and had to park it on the street. After, if you want to adquire the space is 50 usd extra on your rent Wanna do a bbq? 150 usd per event Laundrys tend to be nasty and homeless come in to sleep and do other things there. Got a bycicle stolen and the response? Cameras don't work They charged us for getting out days prior to our lease end date and indicated "that is how things work for this company" Do not rent here, they can come in to your apartment whenever they want to do "inspections" and be sure they will make a note on those details for later on. No kids on our apartment, no pets and even so maintenance expenses up to the skies Worst experience renting to be honest, we paid on time were very good renters, no complains nor issues Every payment except rent during the process has to be done through money order... quite sus

I have been renting an apartment at Golden Oaks for about 8 months…read more I absolutely LOVE it here. The building is safe, clean, comfortable and beautifully maintained! The people who work in the office are always extremely friendly and helpful. The building has its own cleaning and maintenance crews. Everyone does a wonderful job!! The building is in a lovely neighborhood in South Pasadena. I can walk to the library, the senior center, Trader Joe's, and numerous restaurants and coffee shops. I really don't need to drive anywhere. The other residents who live here are also very nice and friendly. I have made friends here. My grandchildren love coming here and playing at my apartment. I highly recommend Golden Oaks Apartments! It is wonderful in every way!!!

My fiancé and I have lived at Golden Oaks for a year now and it is the best renting experience…read morewe've. Robin Ortega has been the property manager for most of our time here and has made the experience living here better. When we need things fixed she is very communicative regarding timelines and provides updates on the maintenance. She is also very friendly and this really helped my fiancé and I make our final decision on where to move. Overall it has been a great experience living here.

Alright! This review goes to the staff, and high kudos to the maintenance team, Rosalvo, and Willy,…read moreand the Air conditioning and heat company! About a week ago, our AC unit went out! Toast! Yep, that's what I said, right when the hottest days in SoCal were in the 90s and 100s. I'm here to say that a new AC unit was installed today! Overall, we love living here; our neighbors are friendly and respectful.

WARNING: AVA Pasadena is a Scam, I would give negative 5stars if I could…read more We had a nightmare dealing after moving out. AVALON slapped us with a ridiculous $946 bill with a FAKE "pet odor" and wall damage that never existed. The apartment was in perfect condition. When we asked for PROOF--photos, invoices, ANYTHING--they said they DO NOT NEED ANY PROOF TO CHARGE US, after we repeatedly asking, they said they will provide WITH COURTESY and would take 7-10 business days to provide it. But at the same time, they threatened us with a tight deadline to pay within 10 days or FACE COLLECTIONS. They tried to force us to pay without giving us any evidence and pressured us with an unfair timeline. After doing some research, I found out this company has a BAD REPUTATION for OVERCHARGING UNREASONABLE MOVE-OUT FEES and SENDING ACCOUNTS TO COLLECTIONS without proper communication. It's no surprise they pulled the same tactics on us. They clearly don't care about honest tenants--they just want to steal money by inventing damages and rushing you into paying. We're fighting back and won't let these greedy, dishonest people get away with it. If you value your money and sanity, STAY FAR AWAY from AVALON.

I've lived here for about 4 years before moving out! I think things have definitely improved since…read moreI first started living here & I'll list the pros and cons below: Pros: - Pet friendly - Cheaper rent for a 2bedroom compared to others in the area - Spacious units - 1 parking spot in the garage & street parking (yes, sometimes the nearby streets get filled out, but I've never had an issue parking further away & walking) - Friendly staff members - Fast & friendly maintenance crew (seriously, they're so responsive to maintenance requests) and even the gardening crew here are so friendly!! - Pool & (small) gym - Leasing office does fun events sometimes for holidays - Security guard -They give you a Ring camera (you need to pay for membership) Cons: - Only one window AC unit (newer units seem to have 2, so I'm sure this won't be a problem moving forward), so we had to buy a couple of portable AC's to be cool in the summer - Doesn't come with fridge (but this is normal in the LA area) - Bathroom is reaaaally small (think airport small lol), but that's prob how they get more space in the apartment overall - Not a lot of laundry machines/rooms and a lot of times there'll be machines broken - They added a door to the front of the buildings that locks and it's a hassle for package deliveries because the drivers don't know to go around the back and sometimes packages will just be left out front and get stolen if not retrieved in a timely manner When I first started living here, there was a big problem with homeless people hanging around and even coming to our door. But ever since they hired security, it hasn't been a problem for the last two years. They even added locks to the dumpsters to prevent dumpster diving and from having people stay in there overnight. Overall, not a shabby place to live, especially as a first apartment!

The maintenance team is really amazing. They handle calls fast. When you submit a ticket, Somerset…read moreApartments is the best apartments to live in.

My girlfriend and I moved in just two weeks ago, but we have no complaints so far. Bryan has been…read moresuper helpful with everything and willing to stay longer hours in order to show us the unit when we were first checking out the place. We had a few things in the restroom that we pointed out to him after moving in, and the very next day, maintenance came in and had it fixed. So far, we have had a great experience with both Bryan and Benson (maintenance guy on site). The community is kept cleaned and is very dog friendly. The laundry room is also very clean all the time, and it's really nice to have card readers at all machines, so there is no need for coins or refillable laundry cards. Overall, it has been a great community to be a part of.

It's been a month since I moved into the Almansor Apartment and let me tell you it's been great…read more Bryan the on-site manager and Mary the main supervisor made the process quick and easy . They made the transition very smooth . The property is kept really clean and the laundry room are up to date which is fantastic . Our maintenance guy (Benson)is very kind as well as our manager Bryan ! Happy New Year to the Team !

Updated review on new management we have after the nightmare mess that was running the place left…read more So far so good the new manager Christina has gone the extra mile to make sure residents that have been here a while are getting their units updated not just new move ins. She has brought some calm and order along with a family vibe to the complex I feel because she understands us that have children and how important it is to live in peace and a decent apartment. Hoping all can remain as is if not better. It is refreshing and rare to have management make an effort to make sure and clarify when things need fixing or improved in our unit and follow up that all went well. Grounds are kept up, the little updates made to our unit help in the quality of living for my family and myself. Having decent, mature, professional and ethical management makes a world of difference.

Loraine was very helpful! She's responded quickly to my text AND calls, and genuinely eager to help…read moreme! She was extremely professional. This is a very clean and well kept complex. This establishment takes pride in ownership! Thank you.

I don't recommend ATS. I moved out about three years ago and they took 5.5k from my security…read moredeposit because we had paid 2x the deposit before we moved in since we were lacking a couple of hundreds of dollar in income needed in the beginning, to qualify for the unit. I would have understood if they took one of my security deposits because there was some wear and tear, but almost one and a half of it is insane. They provided dubious "receipts" when we requested they show us an itemized receipt breaking down all the costs they needed to repair. Anyway, I definitely don't recommend this place as the landlord is untrustworthy and likes to take all he can from his previous tenants.

Beware that when you move out, they may take the majority of your security deposit without…read moreproviding legal justification why. I had to take them to civil court for not providing an itemized list of things that needed to be fixed along with their cost to fix it. Instead, they just provide a list of general non descriptive items in the statement of deposit. Amenities are non existent and most of the shops are vacant, which defeats the purpose of living in a luxury shopping area. Staff turnover is high so they're mostly inexperienced.