I give 5 stars to the workers who did a beautiful job on my yard. They were hard working, polite, informative and attentive to detail.
I give three stars to the people in charge. I asked for an estimate to create a walkway, concrete patio, irrigation, sod, and gravel. A week had passed after Renee came out to get measurements with no update on the quote so I reached out since other companies provided same day quotes. Renee responded to me so very unprofessionally via email stating "Geez! It's only been a week give me a break! We are busy I promise you haven't forgotten but this takes time." I was shocked because I don't think there was anything wrong with checking in after a week's time. Renee apologized by saying "I forget you don't know me" as if I should be able to discern her personality and tone through email. If I didn't like the workers I had met, I would never have hired them after this interaction. I shouldn't have to work more than they are for service, and definitely should not have been scolded for it.
When I finally got a quote I felt that they were charging an astronomical amount for sod and gravel (we are talking 3x more per sq ft) and therefore only approved the walkway, patio, irrigation and sprinklers. I was told about their warranty and their experience in the field, and signed a contract.
Upon completion of the work, I wanted to give the workers the business of completing what they started (by laying sod and gravel). However, I wanted to know if they would be willing to just do the labor and I would have the sod and gravel delivered directly from the source for 3x less. Renee declined. I asked for the sqft measurements for sod and gravel that they took for me so I could explore this on my own, and was denied this information. Then the owner got involved and told me he would void my warranty if I were to have the sod and gravel completed on my own which was never once expressed to me previously. Then he had the nerve to bring up my remaining balance that was emailed to me the day before, a holiday (July 4) as though I was some kind of delinquent customer. I'm sorry I didn't get to it when I was enjoying my holiday with family and friends! I was appalled yet again.
I would consider their business ethics before going with them. However their workers were phenomenal and, quite honestly, should be in charge. They were more professional than the owner and manager were! read more