Bought 2012 VW Eos here, entire process was quick and easy. Treated with friendly professionalism…read moreby everyone. Pleasant experience and great vehicle. I would recommend this dealer without hesitation. May not have been local to my home but was worth the drive to get great service!

From the owner: New England Motors has been a family owned and operated business for over 20 years. Our mission is…read moreto offer great quality cars at a great price with exceptional customer service. Every vehicle is completely safety checked by our fully equipped and certified service department.

Mark was knowledgeable, honest and helpful. The cars were clean and exactly as described. He was…read moreunderstanding when I was indecisive and didn't hound me. No, high pressure sales here. It was, overall, a great experience!

Please just keep driving…read more Those alarms sounding in the back of your head that scream 'This place seems shady??' are totally right.

I made an appointment at the beginning of the month for an oil change and an inspection. They…read morecouldn't get me in until the 28th. Ok. They're busy. But when I arrived at my appointment, they said they no longer do inspections. Now I have to find a place last minute or face a fine. Stay away from this place if you care about service, quality, or integrity

Worst place to have your car serviced! I had to bring my car down three different times for one…read morerecall and my car still has not been fixed correctly. While I was told they stand behind their work, clearly they do not because they are not willing to make it right by getting my car in for service quickly to fix their mistakes! Have your car serviced elsewhere!

Don't expect any deals from this dealership. If you show interest in a car expect a sudden price…read moreincrease due to "Market Pricing." And they take NO PRIDE in their work or what they are trying to sell. They don't even clean up and detail their used cars before they put the photos online. To see for yourself go to CarFax website and check out how they are marketing the car I was planning on buying- https://www.carfax.com/vehicle/5FNYF6H72JB035647 BEFORE a SUDDEN Price increase. My Recommendation- Go to another Dealership!!

They would not honor their proposal and did not want to negotiate. Go elsewhere! one manager made…read morethe offer then the following day another would not honor their proposal deal.

I do not recommend purchasing a vehicle from Lahti's in Leominster MA. We purchased a new vehicle…read morefrom them May 2025 and have had poor service from the get go. There is no communication from them. We asked if needed a bank check or anything to complete the sale. No one got back to us. After the purchase they said they would call us when we can bring the jeep in for an inspection sticker. No one got back to us. We were told the registration would be sent to us. We have not received it still. We've called and emailed them to find out more information. No one got back to us. This dealership makes the process of buying a new car even more difficult than it has to be. I cannot recommend using them for any future car needs.

I've called multiple times and promised a call back to no avail. Where should I begin... I…read morepurchased a new jeep three months ago with a broken windshield that I mentioned multiple times and was told the manager would call me back... they didn't.... I also mentioned I never bought a vehicle without a packet with the copy of the loan agreement... which I still don't have. Furthermore, I never got a copy of the extra 35$ a month coverage I got through Lahtis as if I never even purchased anything... never in a million years would I purchase another vehicle from this place or recommend any of my friends or family! 50k and I get the old he haw!!

I wanted to share how much I appreciated salesperson Daniel Gauthier recently. He has a wonderful…read morepositive attitude and made me feel valued and supported throughout the entire lease process for my new 2026 Hyundai Tucson Hybrid. This is my third lease, and Daniel made it by far the easiest. He was professional, patient, and truly took the time to ensure all my questions were answered without any pressure. If you're looking for a seamless experience and a team that actually cares about your needs, I highly recommend asking for Daniel!"

Best detailing. Have a 2008 Dodge 7 seat van. Used to haul kids, kayaks, food, cement blocks,…read moretile, everything back and forth to Wellfleet on Cape. Also road trip to Ocean City beach No. Carolina. This van had more sand in it than Newcombe Hollow Beach. Kids drink stains, seashells, etc. etc. Not sure how the crew at Rt 2 did it but the van shines. Windows are clean even the side windows with ice cream smears. Carpet looks good. Had big swipe along driver side door that is mostly gone. And, very nice people (live, real, people) to speak to.

So, I went to Ray's cousin Tony to have him inspect a car I was looking at. Tony (CS Auto Services)…read morewas professional, knowledgeable, very fair in terms of pricing and just a great guy. He also had Ray help me out in terms of doing a VIN check on the car and giving me some advise in terms of the deal. Ray found the car had been in 4 accidents! and had 3 owners. That said the car did check out mechanically but the price the seller was looking for was did not reflect the accidents nor the large numbers of owners so I passed on the deal. On the upside it was great meeting Ray and Tony and I was only unhappy that Ray did not have the car I was looking for in inventory. Thanks for your help Ray!

From the owner: We sell all makes and modelsread more

We have leased our 3rd car through Ron Bouchard working with Luis Riviera. The rear view mirror…read morecame off in my husband's hand. Luis had Todd from Service call us. They said to bring car in right away. It had to be fixed temporarily while he ordered a new part. It was in the next day and Todd took good care of us. We love Rin Bouchard, Leominster! Thank you Todd and Luis!

Dealership experience was a mixed bag. Sales person was polite, but disengaged and the financing…read moretook almost 4 hours to complete despite me having a pre-approval. Delivery of the car was delayed by two days and I only found out by calling as I was heading over to pick up the vehicle. I'm writing because thanks to Ron Bouchard Auto Stores, my PII has been leaked in the 700Credit breach. The finance team ran my credit through Cars Commerce, who is partnered with 700Credit. I now get to live with this issue for the rest of my life. Even better, the dealership was notified in November of the breach and opted to not notify customers on their own. I just received a letter on January 5th to let me know. Overall I'd say avoid if possible, just another dealership pulling the same nonsense they all seem to with an extra dash of irresponsibility

Finding a quality, reasonable car mechanic can be an immensely daunting experience. I have owned…read morefive cars in my lifetime thus far and I have a fundamental knowledge base when it comes to cars. Couple that with experiences at unsavory auto shops over the years, I tend to be well-versed in what to look for, what to ask, and know when the proverbial wool is being pulled over my eyes. I recently went to another auto shop because I received a coupon for a heavy discount on an oil change and the usually "multi-point inspection" - something my car needed so not having a regular mechanic and steering away from the "chains", I decided to use the coupon instead of going to the dealer. The quick story is the previous shop told me I needed front brake pads (which I knew). However they said it was imminent as the pads were low. I asked, "How low?" The quote was I had 6mm left and the rotors were very rusty. Pads generally can wait until there's about 2mm or so left. Since I drive 95% highway, I was not concerned about pads right now and could get away with driving a few more months. Rotors get rusty, but I wasn't experiencing any vibration, noise, or longer stopping times, plus the pads obviously weren't being worn down fast (they were 4 years old) so I opt'ed not to have any brake work done. Certainly not at the quote of $445. While that experience was eye opening in terms of what they were trying to tell me my car needed at exorbitant pricing, I asked around my inner circle for recommendations on a car mechanic. My inquires led me to Willard's. I bought my own brake pads (for less than $50) and called Willard's to see if they would put them on for me. I made no mention of the rotors. I wanted to see what they find. I called and spoke with Larry, the owner, and setup an appointment. When I arrived (you have to walk around back, not the front door), I met Larry whom I liked immediately. He's very pleasant, no frills, no BS. He offered to drive me anywhere I needed to go, even home! I said I could wait and asked for an estimate. He said he'd shuffle my car to the front as it's a quicker job and so I'm not kept waiting. That's great! In about 25 minutes, Larry comes around the front counter with my rotors. They were indeed rusted and grooved, but Larry explained and showed me why they should be replaced (being somewhat savvy, I knew already). I really liked that he came out with the rotors and explained it all. I went ahead and asked for the rotors to be replaced too. In about an hour or so, my car was ready. My own pads were on, new rotors, and they even cleaned and lubed the caliper sliders, plus changed the brake fluid! The cost after tax? $216.71! That is a savings of $228.29 based on the other shop's quote! My car now stops on a dime and I feel better my work was done by an honest mechanic. Larry is also an Army veteran, which resonates with me as I whole-heartedly support veterans in anyway I can, so knowing I wasn't getting screwed and supporting a local business owned by a veteran really made me day. If you need a mechanic who's honest, available (open Saturdays!), and does great work, please, please call Willard's. I don't give out 5 stars often, but when I do, it's for a reason. Cars are expensive, but quality repairs don't have to be as exemplified by Willard's.

I've been going here for a few years. Very reasonably priced. Very knowledgeable friendly people…read morethere.

lied about replacing brake pads (including fraudulent receipts, two months into driving old pads…read moreflew off, see attached picture), was told that they didn't have to replace the rotors because the shaking from them was "the pads adjusting to the rotors" (quite literally not how that works), sold me a car with a cracked rear differential and kept the car almost my entire warranty to "replace my EVAP" so i wouldn't notice (ended up costing $3k), butt dialed me and could hear them calling me an idiot and saying i don't know what im talking about simply for requesting maintenance reports in farsi thinking i wouldn't understand, broke my rear suspension because they didn't screw in a bolt properly, incorrectly replaced the front bumper (didn't even put clips in) breaking the headlight and fog light assemblies AND a cracked grill, oh yeah, and still refused to give me a maintenance report. i cannot stress this enough, DO NOT GO HERE. they will lie, steal, cheat, and disrespect you.

I bought a truck from Platinum Sales in January and while the initial dealings were fine, the after…read moresales dealings were frustrating. We agreed on a price with new tires to be installed and had to wait a week for that to be taken care of, slight inconvenience, but hey I finally have my truck. Drive it home on a Friday night and find that the heater is blowing mildly warm air, thankfully had electric seat warmers and a heated steering wheel. Texted them of the problem when I got home that night. (The vehicle was always running with the heat and seat warmers on when I went to road test and pick up the vehicle, so did not notice the heat not working). The next morning I drove a half mile from home and went to take a left at an intersection and the power steering failed completely, had to muscle the truck back home. I arranged to have it towed thru AAA to get it back to their shop to help them out. After getting the run around on when the vehicle was going to be done, three weeks later it was supposedly ready to pick up. While they had it, they supposedly also fixed the heater issue which they were told by their mechanic that it was a thermostat issue. Their last thing to do was an alignment since the rack unit was replaced, which supposedly was done. I pick up the vehicle and am told the heat is all seat and when I check, nope, it was the same as before...vehicle running, heater on, seat warmers on. I could not leave it with them any longer as I had been out of work for three weeks waiting for the steering rack replacement. I told them I would have to bring the vehicle back another time. I take the vehicle home, drove for almost a week and went to get it inspected and it failed, bad ball joints they said. I worked at a garage for 11 years and we did front end repairs so I am very knowledgeable about front ends and I know you can't do an alignment with parts that are worn out in the front end, they won't hold the alignment specs. So either their mechanic lied about being able to do an alignment, or Platinum knew about the ball joints and just gave it back in hopes it would pass inspection and would be my problem down the road. So, it went back to them again for the ball joint replacement and another attempt at the heater issue. Ball joints took a few days to get done and when I ask about the heater I'm told that their mechanic for that is on vacation for two weeks. Not willing to lose my vehicle sitting in a lot somewhere for 2 weeks I went back and picked it up so I could go back to work. I live an hour from the dealership and making all these trips back and forth costs time and money that I'll never recoup. The vehicle goes back a few weeks later for another attempt at the heater, dropped off on a Sunday for a Monday appt. I texted on Tuesday for an update and was told their mechanic had an emergency and initially told they were going to have another mechanic look at it. After a few more back and forth texts I was told the mechanic's mother passed away and there was not another mechanic going to look at it. I went up to pick it up and talk to the manager and had an agreement that I would have the truck looked at by my mechanic, have him diagnose the issue and provide me with a price, I would pass the diagnosis to Platinum so their mechanic can provide them a price. If the difference between the two estimates was small enough I could decide to have it fixed by my mechanic and pay the difference, if the difference was too much then I would bring it back to them. It took a week for Platinum to get back to me on the estimate and said they have a budget of $300 for the heater core. I asked if there mechanic was saying he could replace it for $300, as my mechanic stated it was over 9 hours to replace it. Almost 10 days later I get a response stating of the $1600+ estimate for a heater core replacement from my mechanic, that they would only reimburse me $300. Now mind you, this was the very first issue that became apparent with the vehicle back in January and it is now May that they are bailing on the repair. Platinum stood by their vehicle initially, they made the needed repairs, except for the heater that is, at their cost but at my lost time of weeks from work, costing me thousands of dollars and the time to run the vehicle back to them so many times. If you are buying a vehicle from Platinum, have your mechanic check it out thoroughly and any repairs made by them also checked by your mechanic as my mechanic also noted that someone had added Stop Leak in the cooling system.