The best stop on your shopping tour! I had the pleasure of stopping by this unique store and…read morepurchased a wonderful men's cologne for myself. This place has hundreds of fragrances and hard to find men's and women's sundries. The proprietor is a quiet and nice man who was able to pinpoint the right product for me based on my request for something subtle. There have been a few unjustified bad reviews that I've read, and I have to blame the reviewers who are more likely the problem. Simply put, if you're going to shop retail, then purchase from retail. Don't walk in and try a bunch of fragrances then buy online to save a few bucks. Do the right thing by merchants that have rent to pay and operational expenses. Supporting local May cost a bit more but it worth it. Thank you sir for a great experience, I'll be back.

I had a bad experience here. I came looking for a particular perfume (Jicky by Guerlain), asked the…read moregentleman there and he showed me a bottle. I asked whether I could test it and was told no. I have only smelled old bottles of Jicky -- I don't know what the current version smells like. Without trying, I couldn't decide whether to buy it, so I gave the perfume back and told him I'd think about it. They were selling it for $145, same as retail. I then had a walk around browsing the store. Once or twice I saw something I hadn't heard of and I took out my phone to Google it. I'm a bit socially awkward and I sometimes prefer to read about things online instead of bothering someone with questions. I went to the door and told the gentleman at the counter thanks and good bye. He said to me, "so I'm curious, were you just shop malling me or what?" I'd never heard that term and asked what he meant. He said, "You look at our boxes and then you look the prices up on your phone -- that's shop malling." I said that I was really mostly interested in the Guerlain perfume, and if they'd had a deal on it I would have taken it. But they didn't and plus, I'm not going to shell out $145 for a perfume if I can't try it. He said to me sarcastically, "Support local businesses, huh." I replied, "Well, I still might be back, you have some good stuff." And he said, "I won't hold my breath." It's not nice to be snippy with a customer who's just coming in to have a browse. And the "shop malling" accusation came out of nowhere too (just because I was walking around and looking at my phone?). The funny thing is, I would gladly pay retail price for something or even a bit more to support a local business run by nice folks -- keyword here is nice.

KUDOS to Sean,the manager, for providing supreme quality customer service! The selection was…read moreexcellent and full of choices of postcards and soap! The value was exceptional since they give military discount! I paid $12.37. I highly recommend all to come and visit to support this local business!

Since forever this shop is not only an old fashioned smoke shop for all kinds of fun things, like…read morechessboards. They have fancy old fashioned shaving supplies. It's a fun store to roam around in and the staff are very professional and friendly.

I had the absolute best time at OlFactory - Boston. I went in on my first day and worked with…read moreBetty, who made the entire process so fun, thoughtful, and personalized. She helped me explore scents I never would've reached for on my own, and somehow still created something that felt so me. I ended up loving the experience so much that I literally came back the very next day with my best friend - and Kristy took incredible care of us. She was patient, knowledgeable, and genuinely excited to help us create something unique. The whole experience is a bang for your buck. You get high-quality ingredients, one-on-one attention, and you leave with a custom fragrance that feels so special. If you're in Boston and even thinking about making your own perfume, go here. It's fun, affordable, and such a cute memory to make with someone you love. I cannot recommend Ola Factory enough! Update: went back an extra last time before my flight out of Boston, got Betty again and it was like seeing an old friend. She's the best. Wish this concept would come to LA! It would be a hit. Make sure to make this your go to Boston activity!

If you're looking for a unique, personalized fragrance experience, run to Olfactory in Boston! My…read moresisters and I stopped in and were immediately welcomed by Areta, who was absolutely amazing. She guided us through the entire process with so much patience !!she was able to help each of us create a scent that truly personal. I ended up with a custom fragrance called Jolie, and I'm obsessed. It's soft, elegant, and somehow captures me in a bottle. The whole experience felt luxurious and thoughtful, and we left with signature scents that we can't stop raving about. The only downside? Newbury Street parking is not it--definitely try to Uber or take the T if you can. But honestly, it's worth the hassle. This is such a fun experience to do with friends or sisters, and Aretha made it unforgettable. Highly recommend

Is the product great? Yes. Will you need help? Yes. Will get help? No…read more Product is good. Staff is not really fluent. If you need to go to a le labo. Try the seaport shop. Much better crew.

Recently Visited with a group of friends. Also, made a few purchases. Can't speak for the quality…read moreof the scents as I have not given them a try yet. However, customer service was very friendly. We were greeted as we entered and staff was very professional, helped us when needed, and gave us our space to try everything out. Checkout process was seamless and even gave recommendation's for when to wear the fragrances that I purchased!

I was walking by this place and had to check it out. It's very clean and well laid out, not to…read moremention it smelled amazing! They have skin care, hair care, organic baby products, lotions and teas. The woman working was very friendly and informative, without being pushy or trying to sell me things. I bought leather cleaner and leave in conditioner spray, all products are 100% organic. It looks like most of them are filled with essential oils so I'll definitely be back for skin products!

Walked by this place the other day and wandered in. Smells lovely! Has a nice assortment of…read moreproducts. Got some great natural deodorant and a delicious natural perfume: Go check it out.

I rarely write reviews, but I feel like I have to this time. The customer service here is terrible…read more The staff are very rude and unfriendly. I hate going to this store, but it's the closest option to my house. Every time I visit, I make a purchase, yet I always feel unwelcome. The employees often stand around talking to each other, and I feel awkward interrupting them to ask a question. When they do respond, they answer quickly and walk away. Today, I tried to mention my experience to the cashier while paying, but she completely ignored me as if she didn't hear me. My neighbor told me the same thing

This is solely for the customer service experience…read more On 12/12/21 I walked into this store and was greeted at the door by two sales associates. I usually just walk around the store and half the time I know what I want to buy. However, this time around I wanted to try a new foundation. I approached one of the sales associates and asked to have my foundation match. Hailey (Haley) was more than happy to assist me. She match me without even using the color matching machine (since the foundation I wanted was more like a light coverage). She gave me a sample to try at home and answer all my questions. She gave me her full attention and is very knowledgeable about all the products. She never once try to push me to buy an item or discourage me to try a certain product. She was friendly from the beginning to the end of our conversation. Immediately after she was helping another client. I was blown away by how great her service is and will continue to come here.

i came in on a sunday looking for a new fragrance for myself and a friend, and also candles and…read morehome fragrances. savvy is an exceptional representation of the byredo brand, immediately helpful and we had amazing rapport. i felt he truly understands all the notes of each scent by heart, and went over all of my many questions. savvy is extremely patient and engaging, and i couldn't have had a better first impression of the byredo brand and newbury street store. i highly encourage anyone to check out byredo on newbury, savvy is the best! the scents are all unisex and they use very clean, raw materials so you don't get a headache. i'm really pleased with my experience here and love nearly every scent.

TLDR; had a great experience with the salespeople and got a lot of awesome help. Bought three small…read moreperfumes and got 3 free samples for $165 (after tax). These are really good quality natural/raw fragrances that are beginner and sensitive friendly. As a person sensitive to smells and who doesn't really wear fragrances for fear of them being too powerful or causing migraine, I was skeptical of trying perfume. I was recommended to try BYREDO by my friends roommate who is into perfume because this business uses natural/raw ingredients to formulate their fragrances. I walked in and it was empty so I got some great service and tried almost all of the perfumes, and I realized what I liked/didn't like. It's hard to commit to just one fragrance so I opted to get a smaller perfume. Well the salesperson recommended I actually get 3 small ones for only $40 more. This is a great deal for a beginner like me who wants quality products and to explore what I like. And on top of that I was given the option of 3 free samples. And then they threw in a couple samples of body wash as well. I feel so pampered and am excited to wear my new perfumes. They didn't overwhelm me and since they are natural they won't trigger a migraine.

I have no idea how they expect to sell sunglasses when they are all locked up and it takes at least…read more30 minutes to get helped. I went in wanting to buy some designer glasses and another customer was already running around the store trying to get someone to open the cases to try on some glasses. Once she found help for us, I asked if I could try a couple on too. I was told by the sales associate that only one person at a time can be helped. Fine. I waited for another 10 minutes for the other client to choose which glasses she would buy. The sales associate then told me she had to go help them at the register and needed to find the cases for the glasses too. Another 15 minutes went by. At that point I just left. They're clearly not interested in making a sale. Such a shame because before this lock up situation, I used to buy all my glasses from this location. Looks like I'll need to find another store.

Great selection of clothes, shoes, jewelry and more! It's on the second floor and there's an…read moreescalator to go up. Much larger than your typical Nordstrom rack.

They have a big selection of makeup, and perfume . The price is good for overall value . They…read morehave a parking lot so parking is not an issue . The staff is informative and helpful. The vibe is super welcoming. I really enjoyed my time here .

Ava is the best, she is so amazing!!! She really listens to what I want, she knows what she's doing…read moreand is very professional. I leave every appointment loving my hair, Ava nails it every time! She did a great keratin express treatment last summer for my frizzy curls, and last week a cleansing shampoo- the blowout has lasted 5 days and still looks perfect! Very happy! You can tell she truly cares about her work. I always feel great and confident after leaving my appointment with Ava. Highly recommend her to anyone!