Terrible customer service and no active website. Really stuck in a time warp Just not pleasant to visit the place either What could improve? everything read more

¡CUIDADO! Sandra Zepeda demuestra un comportamiento deshonesto como vendedora. * No informa sobre todas las opciones de puertas. En mi caso, afirmó que solo tenían puertas sólidas (las más caras) y nunca mencionó alternativas más económicas si estaba dispuesto a esperar. La puerta más cara que pagué costó $273.25, y nunca se me ofreció una opción más accesible. * Con las bisagras aplica la misma estrategia: solo cotiza las más costosas sin dar opción a otras. Pagué $25 por cada bisagra, y este costo no fue desglosado en la cotización. * No desglosa los precios, sino que presenta una cotización general sin especificaciones. * No entrega un recibo detallado; simplemente le indicará que lo recoja en caja sin ninguna aclaración. Al intentar resolver la situación con el gerente Adrián, quedó claro que su postura respalda este comportamiento deshonesto, ya que absolutamente ninguna resolución fue ofrecida. En lugar de brindar una solución, me insultó insinuando que no sabía quién de las dos decía la verdad, refiriéndose a la vendedora y a mí. No tuvo siquiera la consideración de ofrecerme un reembolso, aun cuando mi ÚNICO INTERÉS ERA DEVOLVER LAS BISAGRAS. Dado el comportamiento ilícito de esta empresa, me veré obligada a reportarlos por estas prácticas fraudulentas al Departamento de Regulación Comercial y Profesional de Florida (DBPR) al 1 (850) 487-1395 y a Miami-Dade Consumer Protection al +1 (786) 469-2333. read more

FPG Wholesale - RECIBOS SIN DESGLOSAR!!!!! - Building Supplies Near Me - Miami, Florida

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Terrible customer service. Disorganized. Tried to double charge me for materials they never provided. Custom finish on the door failed before it was even installed while stored in an air conditioned warehouse. Had to repair the frame on 2 of the 3 pre hung interior doors they sold me. Whatever money you think you're saving with these guys you'll either be paying in repairs, replacement, or labor. Avoid at all costs. read more

This business has a lit to offer. We came to buy Locks fir my house and they had in stock. The only thing I don't like that I usually have to wait a long time to be served. My sales lady was very knowledgeable and very friendly. She found what I needed right away. They might have been slower than usual because one of the sales people was in vacation and another IBR had quit working so hopefully next time I need to buy there the service will be a lot faster. There products are of great quality but not Cheap. I do recommend this business. read more

absolute worst customer service, follow up and attention to detail. they cut the doors to the wrong size and charged me to recut. They couldn't recut one door and charged me for a new door. Then they told me it would take at least 4 weeks to recut the doors---this is after I paid in full and called 36 times to understand the disconnect in sizing. Then the sales rep told me it was my fault, after I went to the store 4x and explained in detail the swing and size of opening. He failed to return my calls and answer my messages and then sends me a bill for $500 to recut doors after I spent $5500 on doors. Absolutely ridiculous. Plus why would it take 4 weeks to cut a door but 2 weeks to get a new door??? Worst customer service, the Owner needs to revamp no wonder the have one star. Go to Florida Lumber read more

We worked with Donald in Miami to spec and order a custom fiberglass 94" x 66" double door with hurricane rated decorative impact glass inserts. Donald was very knowledgeable, thorough and patient throughout the process. The doors arrived at FPG as expected about 10 weeks later. Everything was as specified. Donald then arranged to have them delivered to their recommended paint shop. We had selected two Benjamin Moore oil-based paint colors (exterior and interior), which they applied using some kind of electrostatic process followed by a clear-coat finish. The finished product was stunning and completed in two weeks. The doors were delivered to our house, where our installers installed them. They noted and commented on the top quality and perfect fit to the prepared opening. All of this started with, and can be attributed to, the great work done by Donald at the outset. I cannot imagine why anyone would consider any other company for their custom door project. We are thrilled with the finished product and the way the entire process went; and we feel that we received great value for the cost. read more

FPG Wholesale - FPG Custom Door With Impact Rated Glass - Building Supplies Near Me - Miami, Florida

Most of the time i try to help hispanic business to be successful. on this case i regret it and I am disappointed. I went to FPG for doors, place the order and got the wrong size, until here not an issue (any one can have a simple mistake). The issue was to fix it, no way to place the correct order by phone with the same credit card, account, act. I jus to have business account there. . they forced me to go to there in person to place the order again, then to go another day to pick up the doors, I had to drive 20 miles every time I have to go to FPG. Explained this to the sales person also to manager Adrian (implored them to help, no way). The initial talk from adrian was "be fast becose we are closing at this time" who is supposed to be the "supervisor", Later on the conversation i mentioned they should help me because at the end the mistake on the doors size was from there, he repply "thats what you say". I recognized my mistake, at this point i found that comment insulting and from here conversation did not go well and nice At all. One week later i was able to go to FPG and take the wrong doors for exchange, guess what, Adrian came to the desk and interrupted the sales person that was helping me "he just wanted to humiliate me in front of manny people" calling me disrespectful in our previous discussion. Well, I told him in from of all customers and employees what he clearly deserved. Loud and clear. To me he was the one low class, disrrespecfull and unprofessional. He has a mager title, it means an example of ethic proffesionalism, etc. Approaching me a week later at the store, jus to bring the argument again prove my point. My guess is that this person is related to owners of the company. But, he is not doing them any favor. Will never go nor send any contractor that wor with me to this place ever again read more

Poor service and customer service in general. Very unprofessional manager (Adrian). Prices not good either. Don't recommend this place for anything read more

Honestly one of the worst places. Not only does the parking/entrance situation make NO sense - this is the SECOND time I've gone during business hours and no one answers the door or phones. Not sure how they get/acquire business if no one is there to attend customers? They haven't updated their site, door hours or ANY hours on any site to show they're closed??? Not worth the trip or semi savings - go to Home Depot. read more

I don't recommend this place. I bought 2 sets of louvered closet doors for 2 hallway closets. I went in with the specific measurements and the gentleman took them down and ordered me my doors. I asked if they would be painted, which I wanted them white, and the man assured me they would be. Even though they were very expensive, I figured I'd go ahead and order them. When I went to pick them up, they were all wrapped up in packaging, so when I unwrap them, I notice the inside parts of the doors were not painted. I thought I'd get a good product, but they definitely did not come through with a completed project. What a disappointment. read more

FPG Wholesale - This is the raw wood in the fold of my closet doors left unpainted. Looks terrible! - Building Supplies Near Me - Miami, Florida

Reading bad reviews from 2012-present and I wish I would have read these sooner because nothing has changed. I understand delays, what I don't understand is the TERRIBLE attitude from every employee. I've already spoken to at least 5 different employees and they all have the same "I don't care" attitude. I have been calling once a week for 3 weeks now and I always get a "Your orders not ready" answer but no explanation as to a new estimated date. When I ask for a new delivery date they straight up tell me "I don't know". What kind of answer is that?! You're the vendor! You're suppose to have the answers! Also, don't show up or call after 3:30 PM. They close at 4:00 but won't bother helping you especially over the phone if it's anywhere near closing time. LAZINESS! read more

Stay away. They take your payment then fail to tell you that they don't have in stock. Then say they will call me in a week when they get them in stock. No call. I call and still don't have them. I call 3 weeks later and they say they have them in stock finally and when I go they can't find them. Horrible service from all there staff. Super rude staff. Prices are also super high. I found where they get some of there products and got it for more than half off. read more

The reception was super helpful during today's visit. Super friendly, understanding, And patient! Took care of all my questions and needs. I was very much happy with the sales rep Javier's services. Great place overall! read more

Service representative Visit my site was very polite willing to help know what he was talking aboutWas very concerned on what he was about to do measurements so on and so forthI will definitely be a return customer and recommend them highly read more

As a LATINO I'm a true believer on helping my hispanic community, Well, again I was disappointed. I went to FPG for a door, YES a simple door. We place the order with Adrian, who is supposed to be the "supervisor". Hmmm the to go sales supervisor that should know what to ask their customers!!!! As part of the process clients must provide the size of the opening so they can cut the door to fit on the specific measurements. To make the story short, we picked up the door then we realized that it didn't fit. They didn't follow the instructions we provided. Now they want to charge my girlfriend extra for cutting the door to fit the opening size that we provided before ordering the door. As a courtesy at least own the error, I may not be rich but we are not paying for his mistake. Not only that, being disrespectful by trying to negotiate by saying "Meet me in the middle". Horrible experience I wouldn't go back for anything. read more

Great Prices....shity service. Someone in upper management really needs to take the time to evaluate their personnel. If you don't have enough employees to handle the customer flow, than you need to hire more people! It will only help them grow their business. I've been trying to reach a salesperson on the phone to place an order and I can't even get anyone to help me. I left my number and no call back. The receptionist must be getting her ass chewed every other phone call. I feel bad for her because her hands are tied, but I literally sat there on hold for 20 minutes, then left my number and no call back, then call the next day and she says they're too busy to take my call. It's like they're turning business away by not having enough people to take orders. I hope for their sake they realize that they need to step it up. Or maybe they'll realize it when business starts walking out of there. Good pricing will get people to shop at their place, but the crappy service word will start to spread and start taking its toll. read more

I went to FPG looking for a quote on my closet doors. The prices were high but I though that they were competitive about quality and timing. They promised that the doors would be received between 4 to 6 weeks. I paid a lot for the 4 doors, I did not ask for discount and after 7 weeks I still haven't received my closet doors. TIMING is a big issue with this company. I have been calling for the last 2 weeks and I have always received the same answer... next Monday, next Tuesday... but still waiting a reasonable answer. There is no Manager to answer customers inquiries, the same sales person is the one that have to create an story and provides you with that as an answer. Thankfully, Pete received my inquiry and called me right away to explain me a what happened with my doors. Every business have problems but if the owner works to fix them, the business is doing great!!!Today I received the doors as he promised and the quality is beyond my expectations. read more

FPG Wholesale - Closet doors - Building Supplies Near Me - Miami, Florida

Worse customer service ever. We purchased all new interior doors and hardware for our entire home here. One of the doorknob sets was damaged when we opened the box and they refused to replace it. On top of that, the manager Adrian Azpiri called me a liar and said our carpenter broke it. That is a terribly way to treat customers who spend lots of money at their business. We plan to do more renovations, we will look elsewhere next time. read more

No. No. No. No. Do not by any means deal with this company. Customer service is atrocious. If you want to call in to check on an order, good luck. They rarely answer their phone and their computer system is ancient. You'll never get a straight answer. They messed up my order several times. Had to cancel in the end. They seem to be stuck in the 20th Century when it comes to service. read more

Terrible service. Can't get through to customer service or manager. You leave messages and they never call you back. Don't buy from them. Inconsistent quality from one door to the other. read more

For anyone interested you can reference my review on FPGs Facebook page and get access to the FPG receipt that includes painting, installation and delivery by FPG trucks. What amazes me is that FPG continues to fight me on this ( along with every other review on here- that should tell you something about their character and treatment towards customers). I did not state that I contacted anyone directly, this is a lie by FPG. They subcontracted my door without my knowledge. At this point I'm not expecting your advice, FPG, I'm expecting you to take responsibility for your poor product and service. read more

FPG Wholesale - Building Supplies Near Me - Miami, Florida

I bought a door and it has termites inside. That company is the worst company of Miami for doors. Don't buy there. Poor customer service and no support . They should shut down FPG. read more

Horrible management, they don't stand either with the delivery or with the warranty of the bad quality doors they sale. business owner keep apologizing instead of treat their clients as should be. the only thing he knows how to do, is apologize and arguing with the clients. keep away from this company, they not only don't value retail clients, they don't even stand for companies like us that get from them 50K a year in products. there is out there better companies with better products to buy. do you research, don't waste your money or your time. they sell non kiln dry wood doors, the result is doors warping and bending in no time. they lose clients over 1,000 bucks.... poor company and poor management. Alberto Sbarra read more

While the products are diverse and good quality, the service is severely lacking. Expect to wait a long time to receive service. I suggest you know exactly what you need before you place your order and before you take a number. If you are educating yourself on the product beforehand, you will feel rushed. If you decide to take a moment to think about your selection, you will have to either take another number or wait almost indefinitely to be helped. The employees that work there are quite knowledgeable, but for the most part are understaffed and appear pressured to go on to the next customer. I strongly suggest management devise a better system, especially when providing service to the general public and females. Contractors know what they need immediately because they deal with materials every day. Females, in particular, who are not in the industry require educating and some patience when making an aesthetic permanent and costly decision. The lady who first assisted me seemed rushed and ready to go to lunch. After over a one hour wait, there were two employees (Donald & Martin) who were gracious enough to actually take time to inquire about my status while helping other customers. Soon after, Luis came to the rescue. He was patient, friendly, and helpful. Management needs to step it up! There is a lot of business generated at this business to be so shorthanded and stingy with personnel. read more

NEVER NEVER NEVER GO TO THIS STORE. that is probably the best advise you can ever get. I usually never write reviews or if I write it is usually only to leave positive comments. But here the whole experience was so bad that I cannot keep it untold. I want to dissuade anyone who is looking to buy something there. Also important to say that if you don't speak Spanish you better stay away because no one is speaking English in there This is the worst costumer and sales service I have ever seen in my life. I went to buy two doors in this store, the sale person Danny was rude, unpleasant, looking at me as I was asking the stupidest questions ever.... Maybe too macho to have to deal with a woman. Then he was absolutely not helpful or trying to arrange things Finally when it comes to costumer or after sales service. Just forget about it. You can call and you would be placed in the loop from one useless person to another expecting answers that would never come!!! I would definitely buy from a store a little bit more expensive (and not even certain) and get a nice service that go back to this store again in my life If you decide to go, good luck to you! But don't say nobody warned you before!!! read more

Horrible customer service! They love you when you come to buy just don't come back for anything. They will make you wait all day and take all their friends before you. Bring your pastelitos because they will show preference to those who bring something. If you don't know anyone here stay away cuz they will screw you at the end. read more

Update! Since FPG took the time to write such a long comment to my review, it's only fair that i take the time to respond. 1. I did not think her comment was sexist, it WAS sexist, condescending, and came with an inane tone, but that's the least of the problems going on at this place. 2. I didn't ask for a 30 page invoice. In fact, we asked for the exact print out I got from the condescending employee just a couple of weeks before. 3. Funny, it didn't take 40 minutes before. More like 8-10 and i didn't ask for anything special. That's just the way it was given to me. 4. What benefit? The third and final bill was for $400 more than the first one. No two people could come up with the same amount for the exact same door. 5. Number 4 does a pretty good job at explaining why what went on that day WAS shady. But good job trying to cover up for the atrocious customer service. You know, instead of maybe issuing an actual apology. And why would I want to call you when you couldn't even address the issues in your response? (What you did was find an excuse for everything mentioned in my original review... go ahead, read your response again and you'll see what you did there. ) Yelp is just for this sort of thing. My reviews (all 400+ off them) are for everyone to read. Not for your voicemail. read more

My husband and I are having our windows redone and we are shopping around. Numerous friends have told us to check out FPG, so today we were finally able to. The salesperson said that they don't do windows any more. Since they were closing (We walked in at 3:45 pm; the store closes at 4:00 pm), they weren't too helpful in regards to the pricing. They led us to a wall that had brochures by state, and none of which were in Miami. Honestly, if I could give a zero, I would. Needless to say, I will be taking my business elsewhere. read more

Great prices on doors and with a $30.00 delivery fee to anywere in Miami. It's a bargain. Be careful when adding all the accesories like hinges, locks and door frame as you can see your price double up. read more

Although FPG may have a large selection of doors, molding, etc they are not the only ones. I have just left there frustrated and angry with them and myself for making the purchase. I went a week ago to do the preliminary research on they type of doors I needed. I was told that the doors were in stock, that I wouldn't be charged for shipping because my contractor had an account there. I went back to day; the doors are special order so they are not available in the warehouse (although these were standard size interior doors), this salesman said I was not entitled to any discount because my contractor had to make the purchase directly; by the way, my contractor said that was not true -he has sent other clients and they received free shipping! The service wasn't professional, both the receptionist and the cashier were texting on their phones so I had to wait for them. Never going back! Next time I'll go to Shell Lumber, Home Depot, or purchase it online! read more

Put in an order AND paid in full for over $3,000 in doors, was told by sales person that order would be placed as soon as the hinges arrive, which he claimed takes a week. It's now been two weeks and no hinges in sight, thus no doors even ordered yet. Wishing I had ordered my doors somewhere else, plenty of other door suppliers in Miami. read more

After paying over $1000 for two doors, only one was delivered 5 days after original date schedule, only 1 and incorrect one at that! Do not use them! read more

I had an excellent experience there. Great customer service. I was so happy with the doors. Even thou they had so much to choose from, but was able to get the design that work best from my house. Not only that the installment was great. THANK YOU SO MUCH! Happy customer. read more

My wife and I are renovating our home in Coral Gables and needed all new doors, both interior and exterior. FPG has worked with us over the process of making sure we got the right doors matching hardware and great price. They provided us with help in making sure doors are ready for installation and painting. Customer service and sale support is great and they treated us with respect, we are homeowners not contractors, so we don't know a lot about doors. Their large selection helped us make the right choice for our home. read more

I wish I had better things to say..... Today I called 5 times to order some doors, I was transferred to another line once the receptionist answered..... However no one answered that line and was disconnected immediately after... After my 5th try the receptionist asked me to call back latter..... I have to take my business elsewhere. read more

am not sure how other people left a bad review on this place... some 3 yrs ago I purchased 4 doors from them and 3 yrs later here I am, buying 3 more doors for an investment project... they have a specific train of operations so yeah, they are not home depot or lowes... anyways, great service, quick and very very personal... i know am very demanding, and I also know I will always keep coming back to FPG read more

I am so surprised by the reviews on yelp! I had a completely different experience FPG. I walked in on a Saturday looking for some doors and was immediately greeted by Donald. I walked out about half an hour later having bought the two doors that I was looking for. Donald was extremely helpful in pointing out the doors that were within my price range and the look that I was going for. He understood immediately what I wanted and showed me pictures on his phone of the doors painted. I went to FPG expecting to pay more than Home Depot but it was actually less and the doors were ready in a third of the time. About a week later I received a call that the doors were ready to be picked up. They loaded the doors for me and I was on my way. Super easy and for less money than Home Depot. I will be going back to shop here in the future. read more

BAD CUSTOMER SERVICE. We bought a fabulous door from them and paid in full immediately. It took about a month once the door was install they refuse to go back to Finish the job which consisted in painting the frame since it had to be resize. The manage was extremely rude to us and kept ignoring our call. It was not until we threaten to call the credit card company that they decided to put the GM to finish the door. It was a horrific experience which I had never dealT with. CLEARLY KEEPING THEIR CLIENTS HAPPY IS NOT THEIR NUMBER ONE PRIORITY. I WILL NOT RECOMMEND THIS PLACE TO ANYONE ALL THEY CARE FOR IS YOUR MONEY. read more

Rude rude people here.... Their customer service is horrible!!! They treat you as if "they" are doing "you" the favor by being there..... Never coming back and definitely going to let people know...... read more

Please do yourself a favor and steer clear of this company. I ordered a custom door, and I was told it would take 6-8 weeks (at most 2 months) to get the door, which is understandable considering the fact that it is custom. However, it is different to be told that your door is going to take 2 months and then actually taking 3 whole months. After noticing that my door was late, I called them about it and they told me it was going to be ready (this was at the 2 months and 1 week mark) and they would call me to set up the delivery the next day. After three days of not getting any call, I call them back and they told me they got my order confused with someone else's door and that my door was not ready. At one point they actually couldn't find my order. After all of this chaos. I call back again at this point fairly aggravated because I haven't heard any news about my door. The lady who answered the phone kept putting me on hold and hanging up. After calling ten times, she answers and I ask her to speak to a manager and she simply hangs up on me. I finally get ahold of the manager and he let me know that they put the wrong glass on my door and they had to redo it. I finally get my door, a month late, and guess what? They made the door too small, and not to the measurements I had told them, and also my door had little damages on it from being hit. After paying almost $4000 for my door, I get a door that was made incorrectly and that is damaged. This company is not professional, has horrible customer service, and should be shut down. You have to call over and over to get any updates on your door because if not they would have just ended up taking my money and not giving me a door. Please do yourself a favor and take this warning seriously. Stay away! read more