I have used this guy in the past to deliver to the Jackson North. I usually sent flowers once per month and it's been almost a year. This time when I called, they some new staff. I explain to them that they are NOT allowed to into the hospital and that they must call the person to come down and get the followers. 1st issue they told me they had the credit card on file and apparently, they did not and called me 2 hours later to get the credit card information. I had placed the order around 9:30am, I was called back around 11 nish. I waited and waited, and the flowers never got deliver. I called and was told that I will be called back, and I was not. Nobody picking up the phone could help me. I then requested to speak to a manager, at which point I was transfer various times to a voice mail that was full, and I could leave a message. Now, is about by 7th time calling. After waiting another 15 minutes and explain the issue for the 5th time I am old the flowers where delivered. I explain YET AGAIN that the flowers where NOT deliver, and that SHE was never called. Looking at her phone history she did NOT have any missed calls on her phone. I am then informed that the flowers were given to security, I asked my girlfriend to go downstairs and there's no flowers. I have been on this called for about 25 minutes now, and the woman keeps on asking me for a room number. When my instructions where clear that this is for a Nurse that works in the hospital on the 4th floor. She must be called down to get the flowers. This is the worst service and the must disorganized company I have ever dealt with. They had very specific instructions of where they were going to deliver, and to whom they were going to deliver and instructions about how they are NOT allowed in the hospital and need it to call. Mistakes happen, but after speaking with 5 people, been transferred to voice mails that do not allow messages, never getting a called back, and by the way now I have been on this call for 30 minutes and no resolution. I would urge anybody NOT to use this service, and please be aware they have multiple locations. The unprofessionalism, the lack of listening, the lack of knowing anything about the other or my account is shameful. The manager comes back online demanding the room number... "SIR, WHAT IS THE ROOM NUMBER, SIR THE ROOM NUMBER" I response, there's no room number look at my notes on my account and the order. This was to be deliver to a nurse in the hospital, that's why you were calling for her to come down stairs to get it. I have told them this when I place the order, my account is noted, I have told this to when I spoke to the 5 people including the manager and NON could listen or resolve the problem.
Here is an update, because it is only fair. At the end, they figured out wha the issue was and replace the flowers with new ones and my girlfriend did received the flowers. I was very please with the fact that I received a call from the owner who explain to me what happen, and apologize for the mix up. It is rare to find a company that does not make mistakes, and it was very frustrating. But I can honestly say that I will be doing business with them, because the way the resolution was handle. I am even changing my review of the service because the resolution was achieve and they do care about the the customer. read more