It's best to remember that these people are in the business of making money, not providing the…read moreresidents with a good living experience. In the course of a two year rental period, they raised our rent twice. They sent us a letter telling us to quit feeding the cats outdoors--which we had never done-- and cited us for parking backwards--which we did do. It's safer! We tried to be perfect tenants and were rewarded by receiving an eviction notice because my bank screwed up the bill pay over Christmas/New Years (I can prove this). An advisory phone call would have been nice, rather than waiting until they could slap on the $100 late fee. That's when I decided to move! The unit I rented was in Eugene near Autzen Stadium, and in that two-year period, we experienced shootings across the street, a stabbing in the next apartment building, a bum sleeping under the outside stairs, an attempted car break-in and someone trying to get in through the bedroom window. The empty apartment upstairs flooded, which filled the light fixtures and ran down the walls. A broken window opening mechanism was never repaired. The icing on the cake was when we moved out, I inadvertently left two bags with recyclable cans and a small shelf sitting beside the door. A phone call would have been nice, but instead the management wrote me a letter, giving them many days to reap the "abandoned goods" clause ($50) and $30/day storage fee for eight days, which they deducted from my deposit. Where's the humanity? I will say that the maintenance staff was extremely responsive and helpful. The office staff is pleasant and well-meaning, but they are marching to the beat of the greedy corporate office of Norris & Stevens. My recommendation is to rent from them only if you have no other choice!

For some reason it was my understanding that this was a preferred destination to live in this…read moreAutzen row area. Why? Its quiet, the apartments are spacious, management is picky, and as a result there is a huge waiting list that goes past a year. I know they have requirements for income, age, and certain statuses that usually keep flaky students from being able to apply. A few friends of mine live here now, most of them say that the management is good and the place is overly quiet. Having visited them here a few times, I have to say that they've got their act together and parking is never an issue. Security is fabulous and they do a good job of holding down the fort during football games. Most of all, the apartments are good, spacious, and clean. I would have loved to live here but getting into here is almost as good as winning the local lottery. Cheaper rent doesn't always account for easy access.

Having lived in one of the better units here for a year and a half, it's been - probably - my best…read moreapartment living situation. Although "best apartment" is always something of an oxymoron. The highlight of the complex is Neil, the manager. I've dealt with *many* shitty landlords (who expect full rent on time, but enforce none of their own rules, often trying to blame the one reporting the issue just so they won't have to get out of their chair and actually do something), but this guy is *never* that. As busy as he is, he always takes time to explain everything, and works with tenants about whatever's going on. Another nice thing is maintenance. It used to be terrible: one would call a separate phone line to get a *nasty* woman who did everything in her power to avoid work (and that's if she even showed up to answer the phone at all). Excruciatingly condescending as well. But in the last few months, the main office - in other words, Neil - is now the maintenance line, and they get things done FAST. Sometimes within minutes of calling *fast*. It's also not a bad location: extremely close to the River Rd & Beltline intersection, and so pretty much any necessity is within walking distance... and yet not close enough to the traffic to actually hear much of it. And in the other direction is a short-ish walk to the river and its paths. So why less than five stars? For one thing, the buildings here are 40 years old, which isn't something I would normally notice, except that cigarette smoke comes right up through the floor *everywhere* in the units. It's so bad that you can clearly tell exactly what part of what room your neighbor is in. Apparently this is something beyond maintenance's ability to fix, though I suspect that they're waiting to just tear down and/or remodel this whole complex eventually. Another issue is its proximity to the river (a double-edged sword, really): Eugene is saturated with bums who use the paths down there as a highway, and these apartments are more/less right on the way toward River Rd... which means a variety of filth passing through at all hours. I wouldn't call it dangerous per se, but my roommate's bike did get stolen right off the balcony here (during the dinner hour, no less!). And I can see from other reviews that this is nothing unusual. Overall I would definitely recommend this place - this unit in particular - but I just can't quite give it a full five stars. Like most apartments, it's overpriced, you can hear people through the cheap walls, etc. But all things considered, you could do much, *much* worse.

Short: ZER0 STARS IF NOT NEGATIVE STARS -500/5…read more Umbrella properties particularly here really DO NOT CARE about their tenets. SERIOUSLY CONCERNING For the last month, The property management company has been towing cars at 6-7AM as they work on black top with lack of sufficient notice or warning. (Like an email day of with no diagram of what areas of the apartments is going to be worked on or at what times or days). Let alone the physical and emotional damages from the off gas of the sealer and chemicals being used for the asphalt. Which has been scientifically proven to do neurological damage and a reason the crew wears MASKS! Not only that, it's surrounded by homeless who steal packages off your porch. PLUS the office KNOWS this and UNWILLING to accept packages in their secure office. Yet they have the AUDACITY to ask for $1800 for a dated run down 2 bedroom apartment. Greed at its finest. Go elsewhere. I'd love to sue this place and the management company, for the years of suffering and discrimination. Including, taking advantage of most of my neighbors who have disabilities and or on Section 8 housing vouchers. We all deserve better. WE ARE HUMANS NOT NUMBERS!

I lived here for about two years and while it wasn't a terrible experience, it wasn't a great one…read moreeither. Over the two years I was there my rent increased about $500, to the point where moving into a house was cheaper than living here. They said at one point that we would have to start paying for water, but it never actually got implemented during my time there. I paid for internet (CenturyLink, but Xfinity was also available if you truly hate life) and electric on my own and water was a $55/mo flat fee. The gym was available at all hours but I never actually went to it so I can't comment on it. The people in the office were always nice. Jesse was the leasing manager until he left a year or so ago. He was always very nice and quick to answer questions. Morgan and Evie were there when I left and they were both very nice as well. The maintenance folks were nice and usually pretty quick to respond to requests. There were fun events run throughout the year that encouraged community bonding but I never participated because I have pretty bad social anxiety. The apartment itself is where my issues lie. I was on the top floor, which meant it got really hot over the summer. The air conditioning unit in the kitchen didn't do much on those hot days, especially in the bedroom which is on the opposite side of the apartment, directly down the hall from the kitchen. The walls are very thin, and for the first time I experienced hearing my downstairs neighbors walking around. It was so bad that I could hear what room they were in just from their footsteps. The slamming of the front doors in the building was also very loud and continued even after management sent an email saying to not do that. It seemed like every single sound made in the building could be heard in my unit. You get one assigned uncovered parking spot assigned to you and there is some guest parking, but it fills up quickly after 5pm. There was a guy who always parked in the guest parking area who would remote start his red Dodge Charger every morning around 6:30am and let it sit running its loud engine for about half an hour before he got in and revved away. Several other loud or unmuffled cars in the area did the same. At one point I had neighbors in the building next door who would fight with their windows open and I could hear their screaming with my windows and doors closed. I really never knew peace in this place. When I moved out, the process was easy enough. Sign the lease termination and move out. Did not need to hire carpet cleaners despite what the lease said, which was great because I've seen every single apartment get brand new carpet between residents and I wasn't about to pay to clean carpet that would just be trashed anyway. I didn't get my security deposit back for over a month and had to call multiple times to check on the status of it, but I did get the full amount returned which was good. Overall this was a fine apartment to live in, especially considering it was my first time ever living on my own. I had lived in an apartment with a friend before so I wasn't unfamiliar with what it was like, but this did teach me that I don't want to live in an apartment again if I can avoid it.

Nice place to live. Kind, quiet, clean, beautiful complex. Responsive and kind office staffread more

I lived here during my last year as an undergraduate at the University of Oregon. I was an older…read morestudent (28) so I wanted to live somewhere more adult and calm away from the campus. I had lived downtown previously and there was a lot of crime as well as loud college students. We didn't have problems with noise at the Tennyson until the end when we moved out. Some bro type guys moved in next to us and started having loud parties, other than that it was good. The Tennyson was a short drive from the school and right next to several bus stops. I just had to walk across the street. As a UO student the bus is free so you can just hop on any bus going by and it generally takes about 20-30 min to get to school or back. I also liked how close the Tennyson was to Costco (walking distance) and a very short drive to the shopping center in Springfield with Target etc. The price was a little steep for me at the time. I shared a corner unit town-home 1 bedroom with my boyfriend. The price was totally worth it though! I will forever think back fondly to my time at the Tennyson. Everything was brand new and high quality. The color choices made for the interior were beautiful. I loved the orangish-brown of the flooring. We were only the second people to have lived in the apartment and it was still in great condition. The area was really safe. The bike storage was broken into at one point, but that is Eugene. Bikes aren't safe in Eugene generally (actually I forgot my bikes/equipment in the bike storage at the Tennyson when I moved. Hopefully they're still there some day when I go back to Oregon :O ). If there was anything weird about the apartment it was just that the only bathroom for the 1 bedroom townhouse is in the room upstairs. This makes it a little weird if you have friends over or if you get home and you have to pee really bad. The pool was really nice. It's heated year round unlike some other pools in the area that are only open during summer. There is also a nice spa. The staff was very good. We really liked Dallas (it seemed like he had left right before we moved out). They did free beer in the club house once a week. I would highly recommend the Tennyson! At the time I lived there the price seemed crazy, but now I am living in LA where studios are around $2000 so it doesn't seem bad at all.

I've lived here for a year and pay over 2k for a two-bedroom. Honestly, the best part about living…read morehere isn't even the complex itself it's the location. Being close to the park, Costco, and WinCo is super convenient, but that's about where the positives end. You definitely don't get what you pay for. The exterior is beautiful and well-kept (which is honestly why I moved in), but that's just surface-level. Since living here, my car's been broken into, a bush outside caught fire and almost spread to my apartment, and I was even attacked by a dog on the property. My washer didn't work for over a month, and when they replaced it, the new one was half the size -- now I can only do half a load of laundry at a time. The insulation is terrible; upstairs turns into an oven in the summer, easily hitting 110°. No number of fans will fix it. For over 2k a month, I expect better. If I were paying less, maybe I'd overlook some things, but at this price, it's ridiculous. Do not take an apartment near the dumpsters either -- the homeless are there every single day digging through the trash. And the spiders... I've never seen so many in my life. There are cracks along the baseboards and around the doors, so they just keep getting in. It's disgusting killing spiders daily. My roof also leaked, so my second bathroom was out of commission for almost two months -- and of course, no rent discount for that. To be fair, the staff here have been great and always try to help. I don't blame them -- the real issue is with ownership. They're charging luxury prices for apartments that feel like they were built in the '80s and never updated properly. I could honestly list 20 more problems, but I'm too tired to keep typing. Bottom line: save your money. You'll regret moving here. Go for something cheaper, even if it's not as "pretty" on the outside.

I am a current resident who has resided here in the Courtyard (Eugene, Or) for approx. two years. I…read moream really proud of the current management staff for turning around some issues I watched as I first moved in. Lights and cameras have been updated to support the exterior security of the parking area, which I know is limited but it is what it is. The old nasty hallway carpets have been removed and the plank flooring looks marvelous. Thank you. I see a lot less spills now. The staff is wonderful from management to environmental services. Great Team! You did a great job in your selection of people. Now about those numbers and stalls continuing to be painted...lol. One more item of discussion....for Matt E. your rating is awful. There is no bait and switch. What I witnessed online (back in 2019) is what I saw in person before I rented (back in 2019). Next time, actually show up in Eugene, Oregon before you make your judgemental accusations. Keep on Smiling Matt and get a Hug.

We just moved our son out of Chase Courtyard after him living there 2yrs and almost 3mo. Chase was…read morea great place for him while he had a work contract in Eugene. His apartment was close to work and shopping. He had a studio apartment and it was a great size for him. Staff and maintenance at Chase were great. One thing that stood out with Chase Courtyard was that he did not lose electricity when Eugene was hit with a severe winter storm that knocked electrical power out in surrounding areas. Our son had told us that his coworkers had no electricity when that happened. Chase is gated access which he liked and receiving packages was convenient. His favorite part though was having his balcony! We would recommend Chase Courtyard to anyone wanting to be near the university or just centrally near everything.

Am a big fan use to live here until I moved out of Eugene but is the best place I have been for my…read moremoneys worth and quality would recommend wish parking was a little bigger other than that best place so far

OK, we have lived in quite a few apartments over the years but this one is just too good to not…read morerecommend. First of all since our very first contact with Alyssa in the office, when we were looking for an apartment, the staff has absolutely amazed us. So helpful prompt and nice, never failed to get back to us quickly with answers and she was one of the reasons we chose to move in. Since then we have met Kiki and have been equally impressed with her (our dog loves her too) as she never fails to be kind, understanding and helpful. I have never lived somewhere with such great staff. And if that wasn't enough the maintenance team is the most prompt and couteous folks EVER Sometime responding to requests in a matter of minutes, seriously. What can I say, the apartments themselves are well maintained even though they could use some updating here and there but the wonderful neigborhood and the absolutely stellar people more than makes up for it. I am really going to miss this place when we leave.

Courtyard is well manicured and clean. Thick walls block sound from neighbors . Replaced carpet and…read morefridge when it was necessary and bought NEW not older replacements from other units. Centrally located and surrounded by places to eat and get groceries. Quiet neighbors and older tenants make for a peaceful place. Rent is some of the best I found in Eugene /Springfield property manager is a gem. We are lucky to have ger

Great apartment to live in. I moved in a year ago, and all complaints receive serious attention and…read moreprompt resolution. I have a one-bedroom and enjoy living here. The grounds are clean and, for the most part, very quiet while tenants keep to themselves. Both the manager and the maintenance worker are amiable and approachable.

My husband and I just moved here from out of state a month ago and have been very happy moving into…read moreLark View Village. These brand new apartments are beautifully finished and feel very fresh and open. The amenities are great with a year round heated pool and great club house with big screen TV, pool table and fuss ball table. The gym has treadmills, ellipticals and full range of weight machines. The office is always pleasant to visit, once a week on Thursday they have a meet and greet for current and new tenants. I encourage visiting if you are even thinking of moving here. There are Tenants that attend regularly and Kelsey who works in the office hosts with themes, snacks and drinks. Have a glass of wine and get to know your new neighbors! Kelsey also assisted us with our initial tour and move in paperwork and all our questions. She is an absolute pleasure to work with and we love that she is on site you are most days to help us with anything we need. The area is pretty quiet most of the time. There are some kids who live here so being it's an apartment building you may hear them playing outside but that's all the noise you will hear. No road traffic noise or dogs barking. It's off the beautiful wetlands so no foot traffic around the building either making it feel very secure. We have loved everything about moving to Eugene and have especially loved having Lark View Village as our new home. Highly recommend others to join the community!

Good luck moving out from these apartments. They will try everything to leach as much money as they…read morecan from you. This management company is as unethical and unprofessional as it gets. After moving out we were hit with a long list of charges for things that were clearly normal wear and tear. They even tried charging for damage that was already present when we moved in. Instead of reasonable turnover maintenance like patching small holes or repainting, they bill tenants for it. Also even if you leave the place spotless clean they will still charge you a large cleaning fee. If you are considering living here make sure you document everything when you move in and take photos of the entire apartment. Otherwise you may end up being blamed for things you didn't cause. Choose any apartment in Eugene and you'll be better off than if you chose Lark View. There is a similar apartment complex right next door so there's no reason to even consider moving here unless you want to piss away your money.