The staff are super friendly and sweet and are also very helpful…read more I would definitely recommend for anyone looking for a cheap enjoyable place to stay

The Pagter Apartments are wonderful: perfect for students on a budget wishing to live in a cozy…read morefurnished apartment and in a respectful environment and community. The landlords are so friendly and overly helpful. It is ideally located close to the UO campus and Safeway (for those who do not have a car and need to go grocery shopping). The area is safe. Families and students live harmoniously together. The upper floor apartments get wonderful lighting.

I was so positively impressed by everything at this place! So from the moment I called to enquire…read moreabout the place, Jeff, the property manager was extremely accommodating and a pleasure to speak to. My wife needed to stay for 1 month to take a summer course so she rented one of the larger offerings for single people (king size bed). I stayed with her just a week and then let her stay the rest of the time alone because I needed to return to Austin, TX for my work. Jeff was extremely accommodating with us and was a wonderful manager! He even gave us free parking for the week I was there, and also gave me an extra set of keys and did not charge us extra for this. He didn't have to do this. After our initial welcoming to move-in, he contacted us to ask if everything was ok. Which was a nice touch on his part. At one point we needed tips about sightseeing in the area and he spent upward of 1 hour telling us all about Oregon and the area surrounding Eugene. This shows how warm of a person he is and how friendly. I like people that are communicative, friendly, and warm as he is. It was nice to deal with him. And I felt he was genuine as a human being and genuine about his demeanor, which made me feel at ease with the whole establishment he is running. The place itself is clean and very nice to stay at. The food is great, the rooms are well decorated and very cozy. It feels like a hotel (in terms of cleanliness and modernity).. but it isn't. It's apartments with real people living there for extended periods. It's better than a hotel and better than a dorm, in my humble opinion. The laundry IS FREE (despite what another reviewer said). And the food options are stellar. They make great efforts to try and accommodate you if you have a special diet. We loved the food. Tommy is one of the cooks and he is a lovable giant. The other cook is this fit lady in her 30s who was also nice but I never got her name. Both of them made great food. I especially loved the custom salad dressing that the lady made every day -- it used all natural olive oil, apple cider vinegar and various condiments and was NOT artificial stuff most people end up putting on their salads due to lack of healthy options. The fact that one of the cooks made custom dressing every day goes to show you that the cooks here care about the quality of the food they are preparing.... and Tommy's omelettes in the morning were always great and filling (I tend to be ravenous in the mornings .. and the omelettes hit the spot perfectly). I cannot say enough great things about this place. Positive vibes, clean, nice staff.. cozy rooms with good sound isolation. Close to campus. On a quiet tree-lined street. I think it's a steal for the money they are asking. Really really greatly impressed with it all!

Maybe if the circumstances were different, I would have liked it more…read more Pros: - Location - super close to U of O - Quietness - as a graduate student, quietness is a plus - Nice exterior Cons: - outdated building on the inside. My room looked straight out of the late 80's early 90's. I still had a buzzer in my room. Shower and sink had VERY low water pressure. A/C unit was older and very loud - Food was not great. I respect chef Tommy, but I feel like more effort could have been put into the food. Sometimes I would get very tough pieces of meat, undercooked rice, etc. I would write on the feedback forms, but nothing changed. I did not feel comfortable talking to him in person. - vacuum cleaned was super old and did not pick up dirt as well - lack of socialization: I wish there had been more social activities for those of us who need it. I need my time alone, but too much can cause a strain on my mental health. There were only two times when we had social activities while I was there Again, maybe it COVID wasn't a thing, there would have been better meals and better amenities, but it just wasn't a place I enjoyed being in and my mental health suffered a lot. We pay a lot for this place and it simply was not worth it.

Am a big fan use to live here until I moved out of Eugene but is the best place I have been for my…read moremoneys worth and quality would recommend wish parking was a little bigger other than that best place so far

OK, we have lived in quite a few apartments over the years but this one is just too good to not…read morerecommend. First of all since our very first contact with Alyssa in the office, when we were looking for an apartment, the staff has absolutely amazed us. So helpful prompt and nice, never failed to get back to us quickly with answers and she was one of the reasons we chose to move in. Since then we have met Kiki and have been equally impressed with her (our dog loves her too) as she never fails to be kind, understanding and helpful. I have never lived somewhere with such great staff. And if that wasn't enough the maintenance team is the most prompt and couteous folks EVER Sometime responding to requests in a matter of minutes, seriously. What can I say, the apartments themselves are well maintained even though they could use some updating here and there but the wonderful neigborhood and the absolutely stellar people more than makes up for it. I am really going to miss this place when we leave.

We provided a copy of our Renters Insurance the day we picked up the keys to the apartment. They…read morethanked us but apparently still notified a vendor they use to "force place" their own Renter's insurance. We have been fighting to get 1.5 months worth refunded because their vendor says they will only refund since the time WE notified them and uploaded to prove we had our own insurance. It is not a large sum of money (less than $25) but it was their error and PTLA - Westwood apartments is refusing to refund the money. Bureaucratic red tape... maybe even fraud. At this point they have spent more money responding "no" to us than they would have if they simply corrected THEIR mistake.

Back before PTLA bought the building the Hutton was a well oiled machine - maintanence was always…read morecompleted the day after requesting, property management was on top of the rest, and rent was a reasonable price for the area. As these things tend to go, PTLA came in and jacked up the price while making service much worse. My car has been broken into 5 times (even though I leave nothing in it) and my bike was stolen out of a locked bike room, luckily PTLA removed all the cameras so we will never know who did this. It isn't hard to imagine though, a homeless person camped in the basement parking lot for months without them noticing. I woke up yesterday to see a homeless person sleeping on the steps outside the apartment, so not much has changed. For $200 more in rent you can have all these perks plus a fresh coat of pain to the building exterior. They made sure to cover up our windows while doing so, leaving no ventilation and putting us in sweltering heat last summer. The interior of the apartment, meanwhile, has been exactly the same. If PTLA wanted to improve I would recommend doing anything to hire back Traci, as she actually cared about residents and was very thorough in building upkeep. Prospective tenants - while most property management in Eugene is terrible I would still recommend looking elsewhere, PTLA is not worth it.

I LOVe living here! Off the beaten path piece of heaven. Managment is the s*** neighbors 99% are…read moreterrific. New hotel like buildings with great floor plans. Been here going on 3 years and I couldn't be happier !!

I been living here for a year and I love everything about it. Cute, modern and quiet. Can't say…read moreenough good things about manager Ellie. She's always on top of everything.

It's best to remember that these people are in the business of making money, not providing the…read moreresidents with a good living experience. In the course of a two year rental period, they raised our rent twice. They sent us a letter telling us to quit feeding the cats outdoors--which we had never done-- and cited us for parking backwards--which we did do. It's safer! We tried to be perfect tenants and were rewarded by receiving an eviction notice because my bank screwed up the bill pay over Christmas/New Years (I can prove this). An advisory phone call would have been nice, rather than waiting until they could slap on the $100 late fee. That's when I decided to move! The unit I rented was in Eugene near Autzen Stadium, and in that two-year period, we experienced shootings across the street, a stabbing in the next apartment building, a bum sleeping under the outside stairs, an attempted car break-in and someone trying to get in through the bedroom window. The empty apartment upstairs flooded, which filled the light fixtures and ran down the walls. A broken window opening mechanism was never repaired. The icing on the cake was when we moved out, I inadvertently left two bags with recyclable cans and a small shelf sitting beside the door. A phone call would have been nice, but instead the management wrote me a letter, giving them many days to reap the "abandoned goods" clause ($50) and $30/day storage fee for eight days, which they deducted from my deposit. Where's the humanity? I will say that the maintenance staff was extremely responsive and helpful. The office staff is pleasant and well-meaning, but they are marching to the beat of the greedy corporate office of Norris & Stevens. My recommendation is to rent from them only if you have no other choice!

For some reason it was my understanding that this was a preferred destination to live in this…read moreAutzen row area. Why? Its quiet, the apartments are spacious, management is picky, and as a result there is a huge waiting list that goes past a year. I know they have requirements for income, age, and certain statuses that usually keep flaky students from being able to apply. A few friends of mine live here now, most of them say that the management is good and the place is overly quiet. Having visited them here a few times, I have to say that they've got their act together and parking is never an issue. Security is fabulous and they do a good job of holding down the fort during football games. Most of all, the apartments are good, spacious, and clean. I would have loved to live here but getting into here is almost as good as winning the local lottery. Cheaper rent doesn't always account for easy access.

I have lived here two years. I have a one bed, one bath upstairs apartment (they have a few of…read morethose on the townhouses side). It is quiet and I feel safe here. They do have a locked trash area which has helped me feel more safe. They also installed new windows next summer which help because the last ones were drafty. My electric bill in the summer can be around $90 for heat which is a bummer. I feel it is a fair price though I know there are apartments at a lower price and fairly similar amenities. Also I like walking around the apartments as they have apple trees and a blackberry bush in the back. I love the location, as it's close to bike paths and I can walk to Albertson's. I drive 10-15 minutes for most things. The property managers, Ben and Jessica, are very helpful. The head maintenance man is Nathan still and he is so awesome and helpful and just fun to talk to. Also they have an online setup for rent payment and announcements which is convenient. Overall it is a good place to live.

I love the space and privacy. An extremely affordable rate for a two bedroom, 1+ bath at the…read moreoverall square foot. The managers Ben and Jessica are very professional and seem to know what their doing (great team).

Lots of construction behind and around the property--dust and constant beeping (trucks/bulldozers)…read moremeans having to keep windows closed constantly (7am-6pm, weekdays) which is a huge bummer when the weather is nice. No special on rent given this--have to use a/c more bc of it...missing out on days of lovely weather. They changed front office staff in last few months and new ones have appeared to have "oh well" attitude about things (perhaps hands are tied due to big company mgmt?) though are superficially nice. Tried to communicate about particular challenge and the office manager left a vm with no offer to discuss further. Asst manager was snappy upon arrival and move in saying she didn't know details of move, since previous staff "rotated to different property." Apartment is beautiful with large, dbl paned windows, nice flooring, nice counters in bathroom/kitchen. Terrible stove and dishwasher (esp dishwasher). Sound insulation could be better but 90% good! Decent gym. Pool area good for families and is busy in a nice way--ppl having fun. Ppl seem friendly. When there isn't noise from construction (nights, weekends) it is super quiet on the property and nice neighborhood and small walking park nearby. Maintenance folks seem very nice. Did do recent annual inspection. Sent out notices in advance. Despite requests, Front office would not offer a time window for when the inspection might happen (over period of 2 days), making working from home difficult. "oh well" The few email communications, staff haven't seemed to really answer the question being asked or don't seem open to working out a solution. Again, maybe this is due more in part to having a multi property corporation manage the prop? I don't know. This is a great place overall when things are going well. It is a nice property with nice folks. Given all the apartment competition and prices these days, it's good enough for now.

The staff here are friendly and helpful. The manager is Professional and appears to Genuinely care.read more

I lived here for about two years and while it wasn't a terrible experience, it wasn't a great one…read moreeither. Over the two years I was there my rent increased about $500, to the point where moving into a house was cheaper than living here. They said at one point that we would have to start paying for water, but it never actually got implemented during my time there. I paid for internet (CenturyLink, but Xfinity was also available if you truly hate life) and electric on my own and water was a $55/mo flat fee. The gym was available at all hours but I never actually went to it so I can't comment on it. The people in the office were always nice. Jesse was the leasing manager until he left a year or so ago. He was always very nice and quick to answer questions. Morgan and Evie were there when I left and they were both very nice as well. The maintenance folks were nice and usually pretty quick to respond to requests. There were fun events run throughout the year that encouraged community bonding but I never participated because I have pretty bad social anxiety. The apartment itself is where my issues lie. I was on the top floor, which meant it got really hot over the summer. The air conditioning unit in the kitchen didn't do much on those hot days, especially in the bedroom which is on the opposite side of the apartment, directly down the hall from the kitchen. The walls are very thin, and for the first time I experienced hearing my downstairs neighbors walking around. It was so bad that I could hear what room they were in just from their footsteps. The slamming of the front doors in the building was also very loud and continued even after management sent an email saying to not do that. It seemed like every single sound made in the building could be heard in my unit. You get one assigned uncovered parking spot assigned to you and there is some guest parking, but it fills up quickly after 5pm. There was a guy who always parked in the guest parking area who would remote start his red Dodge Charger every morning around 6:30am and let it sit running its loud engine for about half an hour before he got in and revved away. Several other loud or unmuffled cars in the area did the same. At one point I had neighbors in the building next door who would fight with their windows open and I could hear their screaming with my windows and doors closed. I really never knew peace in this place. When I moved out, the process was easy enough. Sign the lease termination and move out. Did not need to hire carpet cleaners despite what the lease said, which was great because I've seen every single apartment get brand new carpet between residents and I wasn't about to pay to clean carpet that would just be trashed anyway. I didn't get my security deposit back for over a month and had to call multiple times to check on the status of it, but I did get the full amount returned which was good. Overall this was a fine apartment to live in, especially considering it was my first time ever living on my own. I had lived in an apartment with a friend before so I wasn't unfamiliar with what it was like, but this did teach me that I don't want to live in an apartment again if I can avoid it.

Nice place to live. Kind, quiet, clean, beautiful complex. Responsive and kind office staffread more