The staff are super friendly and sweet and are also very helpful…read more I would definitely recommend for anyone looking for a cheap enjoyable place to stay

The Pagter Apartments are wonderful: perfect for students on a budget wishing to live in a cozy…read morefurnished apartment and in a respectful environment and community. The landlords are so friendly and overly helpful. It is ideally located close to the UO campus and Safeway (for those who do not have a car and need to go grocery shopping). The area is safe. Families and students live harmoniously together. The upper floor apartments get wonderful lighting.

It's best to remember that these people are in the business of making money, not providing the…read moreresidents with a good living experience. In the course of a two year rental period, they raised our rent twice. They sent us a letter telling us to quit feeding the cats outdoors--which we had never done-- and cited us for parking backwards--which we did do. It's safer! We tried to be perfect tenants and were rewarded by receiving an eviction notice because my bank screwed up the bill pay over Christmas/New Years (I can prove this). An advisory phone call would have been nice, rather than waiting until they could slap on the $100 late fee. That's when I decided to move! The unit I rented was in Eugene near Autzen Stadium, and in that two-year period, we experienced shootings across the street, a stabbing in the next apartment building, a bum sleeping under the outside stairs, an attempted car break-in and someone trying to get in through the bedroom window. The empty apartment upstairs flooded, which filled the light fixtures and ran down the walls. A broken window opening mechanism was never repaired. The icing on the cake was when we moved out, I inadvertently left two bags with recyclable cans and a small shelf sitting beside the door. A phone call would have been nice, but instead the management wrote me a letter, giving them many days to reap the "abandoned goods" clause ($50) and $30/day storage fee for eight days, which they deducted from my deposit. Where's the humanity? I will say that the maintenance staff was extremely responsive and helpful. The office staff is pleasant and well-meaning, but they are marching to the beat of the greedy corporate office of Norris & Stevens. My recommendation is to rent from them only if you have no other choice!

For some reason it was my understanding that this was a preferred destination to live in this…read moreAutzen row area. Why? Its quiet, the apartments are spacious, management is picky, and as a result there is a huge waiting list that goes past a year. I know they have requirements for income, age, and certain statuses that usually keep flaky students from being able to apply. A few friends of mine live here now, most of them say that the management is good and the place is overly quiet. Having visited them here a few times, I have to say that they've got their act together and parking is never an issue. Security is fabulous and they do a good job of holding down the fort during football games. Most of all, the apartments are good, spacious, and clean. I would have loved to live here but getting into here is almost as good as winning the local lottery. Cheaper rent doesn't always account for easy access.

Alex was wonderful. He came as a follow up on an older request. I informed him that it was…read morecompleted, however I had placed a new request since then. Without any problems Alex fixed or replaced everything on my maintenance request. He was kind and calm and was willing to help me with all of the questions I had. I am grateful that he was willing to answer my questions even if they might have been silly to him. Without making me feel less than.

Time for my yearly review. I'm getting an increase of $70/month. I'm at a loss as to why. Current…read moreownership (out of state) have decreased benefits while raising rents. What has changed since we moved in here: no longer have a daily security guard checking premises for homeless. Lighting in parking area is reduced which in my opinion creates an unsafe environment. Maintenance issues are eventually addressed. Parking is now an issue since rents are higher and multiple people rent a single unit meaning more cars. Weight room has broken pieces and has not been maintained. If your looking to rent, I do not recommend this location.

I LOVe living here! Off the beaten path piece of heaven. Managment is the s*** neighbors 99% are…read moreterrific. New hotel like buildings with great floor plans. Been here going on 3 years and I couldn't be happier !!

I been living here for a year and I love everything about it. Cute, modern and quiet. Can't say…read moreenough good things about manager Ellie. She's always on top of everything.

I will never rent from Emerald PM again after living in an apartment they managed for 4+ years…read more Though there are certainly some kind and helpful folks there, the company overall is bad to rent through. We had many issues with them. TLDR: Emerald allowed the building to be unsafe, dirty, and largely unmaintained, and communicated poorly with tenants. BREAK-INS: During the last year I lived there, homeless people were breaking in every day to loiter and sleep in the common areas as well as store belongings. They also did so outside the building, where they would burn campfires very close to the structure itself. This went on for months and was never addressed by management until shortly before we moved, where they promised to hire on-site security -- a promise that clearly has still not been fulfilled as I pass the building regularly, and still see encampments every time. RECURRENT FLOODING NOT FIXED: Our upstairs neighbor's pipes flooded dirty water into our apartment at least 4 (!!) times while we lived there. We were told the first time it happened that it had been happening off and on for years. This issue was never looked into or resolved beyond plumbers fixing the immediate leak. The amount of structural damage and mold that has to have been caused by this is unpleasant to think about. SKETCHY TENANTS: They did nothing about tenants engaged in dangerous illegal activity. The first year we lived there, we had drug-using neighbors who purposely left security doors open, brought in dangerous people seeking money from them, and went on to steal multiple packages and even a decoration off my front door. Later we had a man who was clearly dealing drugs, letting in sketchy people, and there were multiple times we had to call CAHOOTS due to unwell drug users in or in front of the building. BROKEN DOORS: The keyed front door and passcode-locked doors, which presumably were often allowed to sit broken for long periods. MAINTENANCE REQUESTS IGNORED: Our move-in list of requested maintenance was ignored. Almost all maintenance requests were ignored for the last half of our tenancy -- they would often be set to "technician assigned" and we would never hear back from anyone. Particularly egregious when it came to the building's roach problem. MISC COMPLAINTS: - After I informed the property manager a neighbor had been stealing from us, he told me I should just feel lucky I don't live in Portland. Absolutely insane customer service. - Common areas and parking lot were not cleaned or maintained once after our first year. Always dirty. I was embrassed to have anyone over. - No on-site manager or any kind of check-ins with management on-site, ever, except to show off when selling the building. - Rent was priced outrageously for where it was and how unsecured and poorly maintained it was.

I would not recommend a property management company, to property owners or potential renters, that…read morecannot do the most basic functions of its job which is to answer questions of potential renters. I would also not recommend a property management company that does not know the most basic information about the properties that it is renting. I emailed Emerald Property Management three times with no response. I emailed a fourth time and informed them that I was a disabled Afghanistan veteran. At which point I received a reply with the excuse that the point person for email inquiries had been on vacation. So again, if you are a property owner, you can be rest assured that your property will sit on the market while Emerald Property Management takes vacations and ignores questions from potential renters. If you are a renter or potential renter, you can be rest assured that Emerald Property Management cannot do the most basic functions of its job, which is to answer questions of potential renters so as to rent out the property they are managing. Sounds like there isn't much property management going on at Emerald Property Management: they don't know the most basic info about the properties they are renting, they do not update the properties when they raise prices, and they cannot respond to basic questions from potential renters because they are too busy taking vacations.

I lived here for about two years and while it wasn't a terrible experience, it wasn't a great one…read moreeither. Over the two years I was there my rent increased about $500, to the point where moving into a house was cheaper than living here. They said at one point that we would have to start paying for water, but it never actually got implemented during my time there. I paid for internet (CenturyLink, but Xfinity was also available if you truly hate life) and electric on my own and water was a $55/mo flat fee. The gym was available at all hours but I never actually went to it so I can't comment on it. The people in the office were always nice. Jesse was the leasing manager until he left a year or so ago. He was always very nice and quick to answer questions. Morgan and Evie were there when I left and they were both very nice as well. The maintenance folks were nice and usually pretty quick to respond to requests. There were fun events run throughout the year that encouraged community bonding but I never participated because I have pretty bad social anxiety. The apartment itself is where my issues lie. I was on the top floor, which meant it got really hot over the summer. The air conditioning unit in the kitchen didn't do much on those hot days, especially in the bedroom which is on the opposite side of the apartment, directly down the hall from the kitchen. The walls are very thin, and for the first time I experienced hearing my downstairs neighbors walking around. It was so bad that I could hear what room they were in just from their footsteps. The slamming of the front doors in the building was also very loud and continued even after management sent an email saying to not do that. It seemed like every single sound made in the building could be heard in my unit. You get one assigned uncovered parking spot assigned to you and there is some guest parking, but it fills up quickly after 5pm. There was a guy who always parked in the guest parking area who would remote start his red Dodge Charger every morning around 6:30am and let it sit running its loud engine for about half an hour before he got in and revved away. Several other loud or unmuffled cars in the area did the same. At one point I had neighbors in the building next door who would fight with their windows open and I could hear their screaming with my windows and doors closed. I really never knew peace in this place. When I moved out, the process was easy enough. Sign the lease termination and move out. Did not need to hire carpet cleaners despite what the lease said, which was great because I've seen every single apartment get brand new carpet between residents and I wasn't about to pay to clean carpet that would just be trashed anyway. I didn't get my security deposit back for over a month and had to call multiple times to check on the status of it, but I did get the full amount returned which was good. Overall this was a fine apartment to live in, especially considering it was my first time ever living on my own. I had lived in an apartment with a friend before so I wasn't unfamiliar with what it was like, but this did teach me that I don't want to live in an apartment again if I can avoid it.

Nice place to live. Kind, quiet, clean, beautiful complex. Responsive and kind office staffread more

I was so positively impressed by everything at this place! So from the moment I called to enquire…read moreabout the place, Jeff, the property manager was extremely accommodating and a pleasure to speak to. My wife needed to stay for 1 month to take a summer course so she rented one of the larger offerings for single people (king size bed). I stayed with her just a week and then let her stay the rest of the time alone because I needed to return to Austin, TX for my work. Jeff was extremely accommodating with us and was a wonderful manager! He even gave us free parking for the week I was there, and also gave me an extra set of keys and did not charge us extra for this. He didn't have to do this. After our initial welcoming to move-in, he contacted us to ask if everything was ok. Which was a nice touch on his part. At one point we needed tips about sightseeing in the area and he spent upward of 1 hour telling us all about Oregon and the area surrounding Eugene. This shows how warm of a person he is and how friendly. I like people that are communicative, friendly, and warm as he is. It was nice to deal with him. And I felt he was genuine as a human being and genuine about his demeanor, which made me feel at ease with the whole establishment he is running. The place itself is clean and very nice to stay at. The food is great, the rooms are well decorated and very cozy. It feels like a hotel (in terms of cleanliness and modernity).. but it isn't. It's apartments with real people living there for extended periods. It's better than a hotel and better than a dorm, in my humble opinion. The laundry IS FREE (despite what another reviewer said). And the food options are stellar. They make great efforts to try and accommodate you if you have a special diet. We loved the food. Tommy is one of the cooks and he is a lovable giant. The other cook is this fit lady in her 30s who was also nice but I never got her name. Both of them made great food. I especially loved the custom salad dressing that the lady made every day -- it used all natural olive oil, apple cider vinegar and various condiments and was NOT artificial stuff most people end up putting on their salads due to lack of healthy options. The fact that one of the cooks made custom dressing every day goes to show you that the cooks here care about the quality of the food they are preparing.... and Tommy's omelettes in the morning were always great and filling (I tend to be ravenous in the mornings .. and the omelettes hit the spot perfectly). I cannot say enough great things about this place. Positive vibes, clean, nice staff.. cozy rooms with good sound isolation. Close to campus. On a quiet tree-lined street. I think it's a steal for the money they are asking. Really really greatly impressed with it all!

Maybe if the circumstances were different, I would have liked it more…read more Pros: - Location - super close to U of O - Quietness - as a graduate student, quietness is a plus - Nice exterior Cons: - outdated building on the inside. My room looked straight out of the late 80's early 90's. I still had a buzzer in my room. Shower and sink had VERY low water pressure. A/C unit was older and very loud - Food was not great. I respect chef Tommy, but I feel like more effort could have been put into the food. Sometimes I would get very tough pieces of meat, undercooked rice, etc. I would write on the feedback forms, but nothing changed. I did not feel comfortable talking to him in person. - vacuum cleaned was super old and did not pick up dirt as well - lack of socialization: I wish there had been more social activities for those of us who need it. I need my time alone, but too much can cause a strain on my mental health. There were only two times when we had social activities while I was there Again, maybe it COVID wasn't a thing, there would have been better meals and better amenities, but it just wasn't a place I enjoyed being in and my mental health suffered a lot. We pay a lot for this place and it simply was not worth it.

Pros: Spacious two bedroom for an affordable price, mine came with brand new soft and clean carpet,…read morenice laminate in the kitchen for a more classy look, [recently] became pet friendly, when things break they are fixed quickly, has two pools, computer in the office that you can print things from for free, 3 different walking areas which are maintained really well, it is pretty quiet around here too Cons: No in unit laundry and the laundry facility closes early (9pm) and recently someone actually stole my soap from there which is a bummer when I thought this was a friendly trusting place, you also have to pay $1.75 for each wash and dry. No AC. I'd prefer the option of white or brown kitchen cabinets because I liked the white much better that is shown in pictures online. I also wish I had wood flooring throughout. I broke my fan accidentally in the kitchen and I was told that it was actually already broken anyways and not installed adequately, but then I was charged for the fan on my account without being told I would need to pay for it. A heads up would be nice. For the most part this has been a great place to live for being my first place on my own.

I have experienced nothing other than: excellent service, prompt response times, clear…read morecommunication and a super-friendly, easy-to-work with team of folks! The staff at GVA repeatedly proves their compassion, loyalty, fairness, and are all around just a stellar group of individuals. I literally had a maintenance man fix a broken toilet for me, and when I returned home, he had tidied up for me! It was literally cleaner when he left than when he arrived. This place means a lot to family, they helped us when we were ready to help ourselves. DEFINITELY WOULD RECOMMEND TO MY FRIENDS AND/OR FAMILY MEMBERS!!!