It makes me super sad to leave this review as we really liked the girls who we worked with for our house cleaning services the past few months. Out of blue, about two weeks ago, we started having major issues with this company including no-shows where the cleaners never arrived; we have the confirmation emails as well they sent us for these cleanings. On one of these days, I texted the company (who has read receipts on so I know they read them) letting them know no one arrived and we wanted to make sure we didn't get charged - we were super polite as we understand mistakes happen. Yet, they read those texts over a week ago now and never replied. Over the course of the last about 10 days, we have sent three emails to their main booking email address as well as Nancy (who helps with scheduling) to reschedule our cleaning that was missed and move around two other booking dates we had scheduled for the following month. No replies. No acknowledgment of the missed cleaning. No reply to us trying to reschedule it. Nothing. My husband and I are actually very confused as we have never complained about a single cleaning, never late cancelled, and have always paid on time. I was hoping to avoid this review and hoping a team member from Four Seasons Cleaning would reach out or reply to us, but now that over a week has passed, I'm not sure that will happen. I unfortunately can not recommend this company to anyone looking for consistency, reliability, and good communication. read more

All rooms were thoroughly cleaned, to the delight of our tenants who were able to move their belongings in right away. Would definitely engage them again if/when we have a need in the future for cleaning our own home. read more

If I could give this company negative stars, I would, and that's not something I say lightly. We used to use them for regular cleanings for our townhome in Seattle, but they kept arriving outside of the agreed upon scheduled window of time (once arriving 2.5 hours outside of the window!). Communication with the workers was always challenging because this company hires mostly Spanish-speaking only workers who don't speak a lick of English. Because we got different cleaners each week, we'd have to try and explain all over again the areas we wanted them to focus on with the help of apps like Google Translate. Needless to say, we moved on to another cleaning company fairly quickly after a brief trial with this company. Fast forward a couple of years later. We needed a company to do a deep clean for us before moving into a new home, which our then cleaning company was not able to provide. We decided to give Four Seasons a second chance and booked them for the deep clean. To say the deep clean was a complete joke would be kind. The two cleaners they sent, neither of whom didn't speak a word of English, did not meet the standards of even a basic clean after cleaning for 3 hours. There were dust balls under and around the refrigerator, in the corners of all the cabinets, and plenty of places left completely untouched including appliances such as the washer. After 15-20 minutes of walking on the floors, the bottoms of my feet were dark and the socks on my child's feet were dirty. I did my own sweep of the floor with a swiffer, and easily pulled up dirty from the floor. We emailed and called Janice, the President of the company, to complain. She turfed the issue to her assistant, Nancy, who offered two options: either a $50 refund (which is laughable given how dirty the entire place still was) or a repeat clean (which we also didn't want, given our complete distrust in their ability to do a sufficient clean). Long story short, after my brief conversation with Nancy, in which I requested to speak with the President, Janice, she immediately hung up the phone and charged my credit card on file for $580, even though the agreed upon price was $480 (since they discovered that they could not reach our skylights). So not only did they charge me for a full deep clean, despite knowing how dissatisfied we were, they charged us for $100 beyond the agreed upon price. I reached out multiple times to Janice to try and resolve this issue and it's been crickets ever since. She has refused to address this matter, and this charge is now in dispute with my credit card company. The lack of professionalism, dishonesty, and lack of integrity by this company is astounding. They might initially draw you in by what appear to be reasonable prices, but they are con artists who have no qualms taking people's money for services that they are completely unqualified to offer. I will be reporting them to the Better Business Bureau, and suggest you look elsewhere for your cleaning needs. read more

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We used this cleaning service this past Monday to clean our townhouse for an upcoming visit with family. The women were very nice and over all did a good job on cleaning. However, they showed up very late to the appointment and damaged all 3 of our toilets by using bleach on them-- it's ok accidents happen. We put an inquiry in with the company and they apologized for the issue and said that they would be purchasing us new toilet seats. They then called back the next day stating that they didn't use bleach and the stains were already there-- they weren't. Mistakes happen, and I understand wanting to trust your employees but this caused roughly $100 worth of damages and a company should factor in that there will be human error and when that happens not put it back on the costumers. There is absolutely no way these stains were there previously. I would not want a company in my home that would damage my property and then lie about it. read more

Four Seasons Professional Cleaning - Home Cleaning Near Me - Bothell, Washington

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We have been a client for 9 years now and Maria and Yuri still coming. They have been our cleaners for over 5 years. We love the way they treat our dog and make our house shine. I will defenilty recoment themWe have been clients for 9 years, and Maria and Yuri have been our cleaners for over 5 of those years. We really appreciate how they treat our dog and the way they make our house shine. I would definitely recommend them! read more

Fantastic service and professionalism. We use this company for biweekly cleanings of our entire house... They have reasonable rates and great customer service. Highly recommend. read more

I didn't appreciate that I always had a new group except I was lucky enough to have Stacie on a regular basis. If Stacie wasn't available the cleanings were not as professional. read more

I signed up for monthly cleaning with Four Seasons and they came out a few times before contacting me saying they were understaffed and had to suspend my service for the next quarter. They are still offering new client specials on their website so I wouldn't suggest anyone sign up with them right now due to the unreliability. In addition, I had other issues working with the company. The first time they were out they were cleaning a ceiling light and their duster caught fire setting off my fire alarm (luckily no damage other than the bulb that had to be replaced). They also wouldn't follow up on special requests we had for cleaning-- every time I called in advance for the requests they indicated they could do so (perhaps for an additional charge which I was OK with), but they "forgot" about the extra items every time they came out. read more

I'm not in the habit of writing negative reviews but I feel a sense of obligation to warn others from dealing with this company. Their cleaners are mostly fine, hard working Hispanic women. The problem lies with the management. They cleaned our house over the course of several months. We had agreed to four hours of cleaning at $260.00. (They require credit card information prior to cleaning). This worked out pretty well until suddenly, after the most recent cleaning, I was charged $390.00 without any prior notification. When I called to inquire about this dramatic increase I was told that the additional time was suddenly necessary even though our house was in the exact same condition it has always been. (Only my husband and I live there and we clean the house every week). When I mentioned that the cleaners were only there for five hours instead of six, they reluctantly agreed to refund me for one hour ($65). They never did. When I called to follow up, Nancy the office manager, was nowhere to be found and Ana, who answered the phone said she would call me back. She never did. They were recommended to me by Angie's List with whom I had had success in the past. I now wish I had read ALL their reviews before I hired them. If you do you will see that I haven't been the only one who's been scammed and misled by this highly unprofessional company. read more

**** FOUR STARS **** 4 out of 5 is very good, I'd give 5 but for the usual & chronic problems inherent with this industry wide problem, minor annoying inconsistency in scheduling & performance. It's ideal to have the same crew every time @ the scheduled time. After trying out 3 other household cleaning & help services over a 5 years time frame this is the best we have discovered & employed. The billing process is seamless & very accurate. We have learned that you must spell out whats expected & demand just that every engagement or visit. We chose every 2 weeks with the rare occasion something non-routine like help to flip or turn mattresses, dust ceiling light fixtures, etc. The employees of Four Seasons are always willing to help with the unexpected. Give them a tryout you won't be disappointed. read more

They have some customer service issues-their staff didn't even follow their own business model. They did a deplorable job cleaning my place. Which I had to clean myself after they left (dusted, mopped and revaccummed). The 2nd time their office dropped the ball, never followed up with me but charged me both times. They do give their staff bennies which I like to support businesses that take care of their employees, however the execution is not up to par for me. Oh I have confirmed this is the right cleaning service with my email. They say they will call to ask how their service is but they do not call and they do not follow through. read more

These ladies are amazing! They came in and cleaned my very dusty home and moved smoothly around my husband as he works from home. My home is sparkling! read more

UPDATE: Anna pretended not to know what I was talking about. Owner sent a text that they were coming to my house to try to 'fix things' at 3:30pm but nobody at my house is home to do that. Anna claimed I needed to let them fix things since she 'guaranteed' the service. I said I had no further business but to verify they weren't going to charge me to which she replied "You know, the cleaner told me the condition of your house and we should have just told you no". Anna also said the cleaner complained that the kitchen was being used when the cleaner arrived which of course it was - the cleaner showed up 3 hours early. I asked for Anna to get off the phone and put me in touch with the owner to which she said the owner doesn't have time for a call (but they can come univited to my house apparently). Anna completly ignored what was decided to be done and acted as though I should have been happy with what I got. I was going to wait to see if they were going to charge me for the service before going to the BBB but at this point I'm not waiting. Called and said I needed a deep cleaning as I have an appraisal coming up. Was quoted 65/person/hour - 2 ppl for 4-5 hours (it has been about 4 months since I last had somebody to clean - which I told them). The appt was for 4/6 and I was told they would show up between 12-2. Day off service, 1 person shows at 9:30 (thank goodness somebody was home then) and they didn't clean anything close to deep. I've only seen my main floor so far and the pictures are below. I have NEVER been more upset. I do not have any time to get anybody else in to clean before my appraisal. Do not use this service. read more

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Our experience with this cleaning service really was bad from start to finish. The ease of scheduling online was very nice but they give you a two hour window. Well our window was 11-1pm. They showed up a little after 3pm. The group that showed up was fast but they failed to be careful and dropped their vacuum down our stairs not once but twice. Damaging some of our stairs and on top of that they forgot to clean the fridge. We have decided to try other more professional companies. I felt like this review really needed to be wrote since I booked them because of their good Yelp reviews. read more

I have been using Four Seasons services for 9 years now. The scheduling is super easy and the quality is consistent. They also handle special requests such as move out cleaning. read more

My family trialed this service and found them sorely lacking in service, reliability and timeliness. There was a different team of ladies at each visit so it was impossible to know if they were aware of what we wanted cleaned from visit to visit. Also, they showed up at different times, left prior to the 2 hours that we were charged for and twice ignored entire rooms of our home, even leaving a dead insect in plain sight. They also left their cleaning gear at our home twice. When Nancy, the office manager (?) did respond to my concerns, she offered a complimentary clean (x2) and then sent me a bill months after I terminated their services. Save yourself a headache and try another company. read more

I couldn't even get a cleaning done! I emailed to setup a cleaning, they quickly gave me a time, and I had a couple additional questions. It took two additional requests for followup to even get a reply, and still didn't get an answer to the questions, just a short confirmation of the date of my appointment, which I already knew. If they can't answer emails in a timely and complete manner, I certainly won't trust them in my home. read more

The best! Fast, always on time, and great results. Trust them with their staff, and they make my life easier!

$33/hr is WAY too expensive for housekeeping on the Eastside! (Maybe Seattle is more amenable to such high costs.) I've used multiple housekeeping services in recent years and this service is overpriced even if they do excellent work! The most recent housekeeping service that I used which provided exceptional were $20/hr. The service I used was licensed, insured, and bonded. read more

Not the sort of cleaning service you want to work with. I got an emailed quote from Marcelo Janice (the owner of the business), which I wanted to discuss first. Called them and spoke with Ana. Just on the onset, she seemed the most stiff person you could possibly speak to. It's one thing to not budge from your quote (which is fine by all means because at the end of the day business is about making money) but the way this lady spoke was plain rude. If this is your marketing strategy to attract business, then good luck! Way to scare off prospective clients from giving you their business! read more

We needed to have a whole house cleaning last summer, and Fours Seasons was recommended to us. We were very pleased, and have had them do a general cleaning once a month. They arrive on time and work very efficiently. No complaints. read more

Waited two hours, called twice, never showed up. Both calls went to voicemail. Had a previous positive experience, but now we have to scramble to find other cleaners before our lease is up. read more

The gals from Four Seasons Cleaning did a wonderful job. They were conscientious and committed to delivering a thorough cleaning. They paid attention to detail and definitely knew how to clean! I would recommend this service to anyone, especially anyone needing a "deep cleaning", as that is what I requested. read more

Clementina and Elizabeth cleaned my entire house! I left a list of what I wanted done thinking they wouldn't get to it all, but they did that and more. I was SO impressed with the quality and amount accomplished. This was the best professional cleaning job that I've had. They were thorough and attentive to details. No complaints. I recommend without reservation and will use them again. read more

Luz and Maria clean my house well and are very pleasant to be around. I have found them to be respectful of my belongings and careful about their work. The owner and manager of Four Seasons Cleaning is accessible if I have questions or need changes made to the services done or rescheduling. I recommend the company and Luz and Maria. read more

Love Four Seasons Cleaning. Can't say enough about their professionalism. Top notch services. And great people. Trustworthy and thorough. It's such s treat when they come to our home! read more