I brought Annie in for bath and toenail trim. It is extremely hot on the parking lot. Had to go out…read moreto my car to get my phone asked them to hold the leash so she didn't have to go across the parking lot. They refused. So I canceled my appointment. No way I was going to drag her across the parking lot 2 more times. I won't go back.

The groomer gets on the phone with terrible customer service skills and very rude. She makes a…read morestatement of " I did the best that I can do." The assistant store supervisor attempted to gaslight me, saying that a bichon haircut will require the dog ears to be pointed, and because my dog ears aren't pointed this is why the cut appears the way it looks in the picture to the left. My dog has been getting the same haircut for his whole eight years of life and so that was the poorest excuse I've ever heard. My complaint is poor customer service, lack of accountability, and a lack of skill set in grooming service. Pictures are both him, what I asked for versus what I got. My dog goes to the Groomer every six weeks and so he practically already had the cut, but just needed a trim she cut entirely way too much off around his head.

This morning started with the words no dad wants to hear:…read more"Dad... it's an emergency." I didn't ask questions. I jumped in the car like I had a gunshot victim in the back seat. Turns out Skylar (my daughter's dog) had rolled head-to-toe in something that should require a hazmat team. STOP ONE: Pet Supermarket 930 Highway 81 E, McDonough, GA 30252 I ran inside begging for help. They turned me down, and their wash station was down due to weather. Not much you can do about that. STOP TWO: Pet Supermarket 1541 Highway 20 W Ste 120 McDonough, GA 30253 Same emergency. Same smell. Totally different experience. This location was calm, professional, and actually cared. Alexa deserves special recognition -- she was kind, patient, and genuinely tried to help us even in full Code Brown Emergency conditions. No judgment, no attitude, just great customer service. That's why this location gets 5 stars. Employees like Alexa are the reason people stay loyal to a store. Highly recommend this location -- and especially Alexa -- preferably on a day when Skylar is not a walking crime scene

Third trip here in an effort to begin being an aquarium family. This time it was to return a broken…read morethermometer and to ask about a foreign creature that has appeared in our tank. Amaya was very helpful. When we were given a piece of filter, it had snails embedded on it. Now we have these snails multiplying in our tank. . OUCH!!

Dont know what these people are talking about. Cleanest pet store I've ever been in. And if the…read morerats too small then order next size up. Overall, if your looking for anything besides a dog or a cat this is the place. All the staff is knowledgeable and there to help.

When your fish dies after you spent 33$ on the damn fish they will not replace it! Needs a new…read moreowner and new employees!!! I do not recommend this place at all! It's not very clean there is dead fish in all the tanks they don't go by their hours either!!

My dog's new favorite groomer! Probably the first time I have seen her not be stressed out after…read morehaving her cleaned. We are grateful for their service. She is especially, since someone *actually* managed to do her nails correctly for ONCE!. If you have a hard time getting your groomer to treat your dog's skin. These guys have the right idea of what they're doing.

Cool family owned store with knowledgeable, friendly, staff and owner on site. Mostly reptiles, but…read morealso has small grooming service for dogs.

Great selection, but both times I went in there it smelled awful. Worse than any other pet store…read moreI've been to. We bought a red tail boa who was doing great, he is still alive but we've had to be at the vet constantly. Don't know if it is from this place, or just a sick snake. Staff is very knowledgeable though. Updated, there were multiple dead animals this time

This place is amazing they have almost every pet in the book although has pretty high prices I…read morehighly recommend

We took our new puppy to get a bath on Memorial Day. My daughter and I were greeted by three people…read morewho were extremely sweet. They gave our new baby lots of love and treats. After his bath they even gifted him some little toys. Thank you for being such kind souls. Kristen L.

Amazing customer service! This was my first visit and the young lady with the beautiful Afro helped…read moreme find all the items I was shopping for. I'll definitely be back when my fur baby needs additional items.

Park Pet has been so unbelievably amazing during the Covid-19 pandemic…read more I adopted a cat in April. Not just a cat but my first cat. Ever. So I know I need stuff but I don't know exactly what. Or what kind or how much. I have called Park Pet probably half a dozen times for cat supplies. And they have been absolute angels every time. Because as I said, I don't even know what I need. So they talk me through options, offer suggestions, even provide a bit of counsel to this cat newbie. Hopefully they're not sick of me because my kitten is due for some new toys!

Joe, Ian and Rachel are just the best! We've made PPS our go-to for all things pup related. They're…read moreall so knowledgeable and make the best recommendations. Our pups love everything we bring home from there. The owner is also so nice! They all make the community a brighter place!

Went in and my dog was groomed. I noticed the groomer wrote cocker cut and I said hey he's a…read morespringer. She replied I know what I'm doing. She also tried to tell me oatmeal isn't bad on dogs. Groomers who keep up on schooling know this. Oatmeal is not good on dogs. So now my springer looks like a giant cocker spaniel. He doesn't seem to mind. He looks good but not the right style.

I wish I would've read the reviews before I took my dog to Petsense for grooming I wanted was a…read morebath and her ears cleaned. Two hours later I had to go in and get her and her ears were still dirty as I posted the picture don't ever take your dog to Petsense for a bath!

I am new into town I was passing this store going to the post office and yes there's a lot of stuff…read moreand yes you have to take your time to look through everything but I got some bargains from some outside work boots to air mattresses to tools you name it so definitely I would recommend this place and yes I will shop again