My dryer stopped heating, and I requested a quote on their site. They offered suggestions to try…read moreand we were able to fix our dryer without even having a technician visit! They also offered to test the dryer if we brought it in, otherwise they'd need to send a technician for a flat fee. Overall very happy with the fact that they went above and beyond to help for free, whereas the three other companies I contacted simply gave me a quote for a technician visit.

I recently had my oven's bottom element go out. I got a new element from Dons Maytag, but realized…read morethat wasn't the only part in my oven that was toasted. With the help from the team at Don's Maytag I was able to get a diagnosis of the problem and got a new control board ordered. I was able to get my oven up and running again good as new! Next time I need help with an appliance that goes out I will be coming back here.

Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Came by spent 2 min told me the thermostat was broken, no parts available "time to do some shopping…read more". Charged $120. I found a part on eBay for $79. He's he doesn't use eBay. He was on time, polite and respectful. I expected a little more effort for my $120.00.

I contacted Brandon after a few people on Reddit recommended him, and I saw that all of his reviews…read moreon Google and Yelp were 5 stars. He didn't disappoint! He was able to give us good advice on what to do with our crappy dishwasher (we are thinking of getting rid of it and not replacing it), he fixed the issue we've been having with our stove for 4 years, and he fixed a problem with the fridge that another appliance repair service said couldn't be fixed. In addition, he moved the washer and dryer about 6 inches over for us! Well worth the money, and he was also super friendly and knowledgeable.

I LOVE FIVE STAR APPLIANCE! Brandon and Lauren are the most "on top of it" vendors we use at our…read moreapartments. Brandon is extremely knowledgeable, he is polite, he is efficient, and I know if Brandon is involved, the job will get done correctly. Love this duo!! You cannot go wrong!!

I visited this shop a few weeks ago with the intention of supporting a local business while…read morepurchasing a vacuum. I ended up speaking with one of the owners--and he sold me a Panasonic vacuum with replaceable bags. It felt a bit pricey, but I appreciated the 30-day trial policy he mentioned and was willing to give it a shot. After using it at home for about a week, I realized it wasn't the right fit for my space. The vacuum was quite heavy, and since I don't have carpet, the idea of constantly replacing bags seemed unnecessary. When I returned to exchange it, the guy was noticeably more frazzled and less friendly than before. I explained I was looking for something lighter, ideally bagless and possibly secondhand. He showed me a few options, but they felt outdated and still fairly bulky. We eventually landed on a lightly used Dyson cordless model, which was around half the price of the original vacuum. This is where the real frustration started: rather than issuing a straightforward refund, he first said he would cut a check--which surprised me, given the advertised 30-day trial policy. He then seemed unsure how to process the refund at all, referencing the invoices and appearing overwhelmed by the system. After some back and forth, he ran my card again, saying the receipt indicated a refund had been issued. But when I checked my bank account, it looked like I'd been charged a second time instead. I returned to the store and showed him the transaction. He remained convinced the refund had gone through, but after I insisted--firmly--that he contact technical support or else I'd need to involve my bank's fraud department, he finally got the system to process the refund correctly. It took about 45 minutes in-store, and the money hit my account 2-3 days later. In the end, everything was resolved, and I did leave with a vacuum I'm happy with. But this was a pricey transaction, and the whole experience felt more complicated and time-consuming than it should have been. I'm sure this store does good work with vacuum and sewing machine repairs, but based on my experience, I wouldn't recommend purchasing a new vacuum here unless they improve their return process and customer communication.

Our Shark stick vacuum stopped sucking and I brought it in for a fix. Josh examined it and the…read morebelt motor had melted. Note: Shark Vacuums don't sell parts even to repair shops. Very quick turnaround and he didn't charge me. I'll certainly do business with these folks again. And I'll never purchase a Shark again.

We were incredibly pleased with our experience with Kaseys Appliance. Bob was incredibly helpful,…read moreprofessional and knowledgeable. We called in need of help with our leaking washer and Bob made time for us right away. He came out the same morning and knew immediately what was wrong with our washer. Bob is a geniuenly nice guy and truly knows his stuff. We chose Kaseys Appliance because of the review we read on here and we are very glad we did! We couldn't have been anymore pleased with our experience and give our highest recommendation of Kaseys Appliance. Thank you so much Bob! We truly appreciated your help and service. Sincerely, Brandon & Tasha

I think Bob may have retired, but if he's still in business, he's your man. Good service. Great…read moreknowledge. Very personable.

I just couldn't figure out how to thread the machine, despite having the manual with diagrams…read more Twice I had to take the machine to this dealership. He charged me a fee, but I did learn. Very thankful to have had him teach me.

I called a week ago to check price and availability on a Sebo Felix, the owner told me that they…read morehad it in stock for $799.00 (the same price as Amazon) and if I found it cheaper, he would match it. I went in today and showed him a sale price from an authorized dealer for $699.00, he shook his head and said no, that has to be old stock that they didn't have to pay tariffs on. I don't need excuses, if he wasn't prepared to match a lower price, he shouldn't have said so. So I apologize for taking up his time and left, he was quick to comment before I got to the door that if I had any problems with it, find another place to take it. Five minutes later, I was at Paramount sewing and vacuum just 3 miles down the road. They had the same model on sale for 749.00 and when I asked about a price match, the manager was kind enough to call the owner and they agreed to give me a box of eight bags for free which came out to $43.00. Paramount just gained a customer. Sew & Vac is working hard on going out of business.

Buying a used Speed Queen washer here it was a really good experience. He had a great selection of…read moreoptions & delivered it on time the next day. I definitely recommend him.

Anthony was amazing. Very responsive and accommodating and delivered the washer dryer fast. Would…read morehighly recommend. Great value and service.

Excellent and quick service! Will be returning when the time comes to get my machine serviced again!read more

Very happy with Bob and his knowledge and workmanship of my sewing machine. Done promptly and very…read morereasonably priced!