From check-in to check-out, everything was absolutely stellar. A++ for cleanliness! Thank you to…read morethe housekeeping staff. Wow! You could have eaten off the shower floor; even the pool area was spotless. The room was comfortable, and temperature control was excellent. Incredibly quiet! I couldn't believe it. Breakfast was quite the spread; thank you to the kitchen staff! Residence Inn Cleveland, hats off to you all for a job WELL done, and thank you for a really wonderful stay.

Pros: Easy to find, plenty of parking for all types of vehicles ( ev also), close to food and gas ,…read moreUber readily available, quick check in, lobby and front desk staff very presentable and welcoming, snack shop if you get the munchies, rooms big, spacious, and clean. Very happy to see 2 tvs w both streaming accessibility, love having a bathtub and full kitchen. There's an indoor pool, fitness room and even a basketball court . My only sadness was I wanted to extend my stay and couldn't due to them being booked. But everything within an hours stay was booked at every hotel! So yes I would gladly stay here again and I highly recommend it.

Pulled off of I-77 to jump on a video conference call and never left my vehicle so I can't speak of…read morethe facility itself but I was thankful that this rest area was here so I could focus on the call instead of just listening while driving. I sat here for nearly an hour and for a Thursday afternoon I was surprised how few cars stopped in the entire time I was parked - although it appears very old the grounds are very well maintained and there are a few concrete pavilions with picnic tables and charcoal grills. It reminded me of the family trips we would take when I was a kid and mom packed sandwiches and drinks instead of us driving through a fast food restaurant so it's kind of nostalgic that way. These places are our tax dollars at work so you might as well use them when you need a break...

Very nice area to take a break…read more Very clean restrooms. Area to sit and eat or grab a snack. Mile marker 141 on I-77.

The breakfast was decent - no freshly made items but a waffle maker, cereals, yogurt, pre made…read morebreakfast sandwiches , coffees and teas. Our room had an odd odor to it reminiscent of an animal. I don't know that they had dedicated pet rooms but it would be a good idea if they did. The suite worked for us with 3 adults and 2 small children. Cleanliness was a little lacking. Charlotte the spider and her cousin were living in the bathroom Overall a decent place to stay and accessible to major restaurants, grocery stores, and the highway

The breakfast is barely passable. Although there is a variety of items, when it comes to…read moretraditional breakfast fare, the options are lacking. The sausages have the texture of a rubber ball and no taste. The bacon is so thin and cooked that if you drop it on the plate, it literally breaks. I am not joking, try it. Eggs vary back and forth between scrambled (decent) and "omelet", which is basically a folded over scramble with some kind of Cheese Whiz. I was happy for the scrambled days. I grabbed a ham and egg croissant and disassembled in order to reposition the items, only to find that the ham was gray. I went to pick up an orange and my fingers sank into mushy mold on the bottom. My last morning I arrived at around 9a and there was about a forkful of eggs left, no bacon or sausage. Pretty disappointing for $149 room night (which, what??). The room was rundown and shabby. The bed is scarcely softer than an ironing board wrapped in a sleeping bag. It was impossible to find a way to be comfortable or stay asleep for longer than a couple hours. The loveseat is so run down that only by sitting in the middle are you not tilted to one side or the other. I've attached photos of the light fixture in the bathroom, the stovetop, and the windows for your perusal. Overall, I would have switched hotels after the first virtually sleepless night if it wasn't for lack of availability in the area I needed to stay. I am still sore from the bed and tired from the lack of sleep. I cannot believe the rate was increased by $30 for my final night. Should have moved to the car. Stay at the Comfort Inn Suites down the street. It's in need of updates, but at least the beds are comfortable.

This hotel is about 30 minutes outside of Cleveland. We ended up doing a lot of driving. We…read moredidn't care for the restaurant selections nearby. Again, had to drive out a bit. The hotel itself has an amazing staff. Everyone was very welcoming. Rooms were clean and parking is free.

My stay at SpringHill Suites at Solon was a disaster from start to finish. I was part of a group…read morereservation for a church reunion. When I arrived, I was assigned to room 431. When I arrived in room 431, the toilet wasn't clean - to my horror, the toilet was filled with fecal matter (feces). The bathroom was in unacceptable condition. I reported this to the front desk and was reassigned to room 435. I had just arrived from the airport and it was an inconvenience to pack everything up and move to another room. When I arrived in room 435, the bathtub was dirty and there is a huge stain on the ceiling from a previous water leak, which may have signs of mold. The water in the sink near the bathroom would not get hot. On the evening of Saturday, September 19th, the power went out at 10:45 pm for almost 6 hours and was not restored until Sunday, September 20th around 4:15 am. I was on an upper floor, and without power and air conditioning, the room became extremely hot, making it difficult to sleep. The wi-fi also went out due to the power outage and wasn't restored until the afternoon of September 20th. There were a few disabled senior citizens that were part of our group and they were in a hospitality suite in the first floor when the power went out. The elevator wasn't working, so they were stuck on the 1st floor until 3:00 am, and eventually had to walk up multiple flights of stairs with canes. I reported my horrible experience to Steve, the general manager, and he was dismissive of my concerns and combative. He should not be working in customer service. I asked to be compensated for my experience. Initially, he offered Marriott Bonvoy points, which I declined, as I am not sure if I will ever stay at a Marriott property again. Eventually, he took off 1/2 the cost of one night of my stay, which was inadequate compensation in light of my horrible experience. My uncle, who was one of my disabled family members impacted by the power outage, also contacted Steve and was offered nothing to make up for the experience of having to walk up multiple flights of steps, with a cane, since the elevators were not working. Avoid this hotel like the plague.

True Hilton Cleveland midtown…read more Clean. Simple. Rooms are clean and updated. Large tv. Bathroom and shower are updated. Bed and blanket are good. No issues. If people are complaining about other things, it a lie. No issues here and I've been to 100's of hotels. Highly recommended

I had a one night, quick stay at this location last weekend and I have nothing bad to say about it…read more We checked in around midnight and had no issues. The man working behind the counter was very friendly and gave us a room on the first floor. The room was clean and just the size that we needed to sleep and shower in the morning before heading out. The beds were comfortable, the AC worked, the shower had soap and shampoo/conditioner, and everything was clean. They had breakfast in the morning, but I only grabbed two coffees. I did look over to the food area and people seemed to be enjoying the offerings. They have a parking lot right outside which is nice and somewhat scarce to be included with the room booking while staying in the CLE area. I'd stay again!

I was expecting a basic room but it was BAD. I'll put the facts below and you can decide for…read moreyourself. - front desk first put me in a room with someone already in it, I opened the door and saw things all around the room so I turned right around and ran into the person whose room it was... that was awkward (no apology or acknowledgement from the front desk when I went back down to have them fix it) - second room smelled like the refrigerator/ice machine but at that point I didn't have hope it would get any better - I saw a mouse in broad daylight on the second floor where they host the breakfast buffet (don't get me started) - the next day someone else in my group saw another mouse (that's 2 mice on 2 separate occasions in case you're keeping track) - peeling wallpaper, clogged sink, dirty walls - they skipped housekeeping one day and by the time I realized, the staff were no longer on site (again no apology or acknowledgement) - one measly water bottle (since when? At least 2 per day, come on) - illogical room numbering and no guidance from the front desk (totally nonsensical, I ran into 2 other parties in the hall on different days trying to find their rooms) - room had an ironing board and no iron, hairdryer was so old and weak and dusty (what does that tell you) - exposed plugs and wires (looked unsafe AND unsightly) - closet doors were completely off the track, I just left it alone and didn't use the closet at all Some of these are service-related and I probably could have overlooked them, but 2 MICE?!

I've stayed at residence inn all around the US and the Cleveland hotel is the cutest one I've ever…read morebeen to. It feels like you are staying in a Victorian home. The rooms are extremely spacious. Very clean. The gym is small but to be expected at Marriot hotels. Great location for walking around downtown.

Limobusters is phenomenal to work with. We had to cancel last minute due to unforeseen…read morecircumstances about 48 hours prior to our scheduled event. They let us reschedule without any fees even though we were doing it last minute. They could not have been more understanding or easier to work with. Very professional. I am so thankful for them and can't wait to work with them again. -Emily

This guys is a slime ball. I received an emailed quote from them for an event that I was planning…read more I later called back to book it and the price was now $300 higher than the quote. He claimed he would've never been able to quote me the initial rate, but we have it in black and white. He told me to reach out to another company and he'd consider lowering the rate if we were comparing apples to apples. Don't waste your time with this asshole.

Thank you, Thank you, Thank you! We were so excited to be involved with the NFL Draft experience…read moreand had the good fortune to be recommended to Cleveland Auto Livery to get us around Cleveland. Their professionalism and expertise of the city, made our whole trip hassle free and super fun. Thanks for getting us to all our events and the airport on time, it was amazing!

excellent service - great drivers and nice cars. would highly recommend Cleveland Auto Livery for…read moretransportation needs.